IKEA MATALSKARE, Manual

Page: 14 / 68

ENGLISH 14
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date
of purchase of your appliance at IKEA. The original sales receipt,
is required as proof of purchase. If service work is carried out
under guarantee, this will not extend the guarantee period for
the appliance.
Who will execute the service?
IKEA service provider will provide the service through its own
service operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been
caused by faulty construction or material faults from the date
of purchase from IKEA. This guarantee applies to domestic use
only. The exceptions are specified under the headline “What is
not covered under this guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs, parts, labour and
travel will be covered, provided that the appliance is accessible
for repair without special expenditure. On these conditions the
EU guidelines (Nr. 99/44/EG) and the respective local regulations
are applicable. Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and
decide, at its sole discretion, if it is covered under this guarantee.
If considered covered, IKEA Service Provider or its authorized
service partner through its own service operations, will then, at
its sole discretion, either repair the defective product or replace
it with the same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical
or electrochemical reaction, rust, corrosion or water damage
including but not limited to damage caused by excessive
lime in the water supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect
normal use of the appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign objects or substances
and cleaning or unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic glass, accessories,
crockery and cutlery baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to have been
caused by production faults.
• Cases where no fault could be found during a technician’s visit.
• Repairs not carried out by our appointed service providers
and/or an authorized service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is faulty or not according
to specification.
• The use of the appliance in a non-domestic environment i.e.
professional use.
• Transportation damages. If a customer transports the product
to his home or another address, IKEA is not liable for any
damage that may occur during transport. However, if IKEA
delivers the product to the customer’s delivery address, then
damage to the product that occurs during this delivery will be
covered by IKEA.
• Cost for carrying out the initial installation of the IKEA
appliance.
• However, if an IKEA appointed Service Provider or its
authorized service partner repairs or replaces the appliance
under the terms of this guarantee, the appointed Service
Provider or its authorized service partner will reinstall the
repaired appliance or install the replacement, if necessary.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover
or exceed all the local legal demands. However these conditions
do not limit in any way consumer rights described in the local
legislation.
Area of validity
For appliances which are purchased in one EU country and
taken to another EU country, the services will be provided in
the framework of the guarantee conditions normal in the new
country.
An obligation to carry out services in the framework of the
guarantee exists only if the appliance complies and is installed in
accordance with:
- the technical specifications of the country in which the
guarantee claim is made;
- the Assembly Instructions and User Manual Safety
Information.
The dedicated AFTER SALES for IKEA appliances
Please don’t hesitate to contact IKEA appointed Authorized
Service Centre to:
• make a service request under this guarantee;
• ask for clarifications on installation of the IKEA appliance in
the dedicated IKEA kitchen furniture;
• ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please
read carefully the Assembly Instructions and/or the User Manual
before contacting us.
How to reach us if you need our service
For the IKEA appointed Authorized Service
Centre, please refer to the IKEA catalogue or
www.IKEA.com
and select your local store for phone
numbers and opening times.
Before calling us, assure that You have to hand the IKEA
article number (8 digit code) and the Serial Number (8
digit code that can be found on the rating plate) for the
appliance of which you need our assistance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee
to apply. The sales receipt also reports the IKEA name and
article number (8 digit code) for each of the appliances you
have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call centre.
We recommend you read the appliance documentation carefully
before contacting us.