IKEA 204.999.51, Manual, Page: 11 / 44

ENGLISH 11
What to do if ...
Before contacting the After-sales service:
Restart the appliance to see if the fault has been remedied. If it
persists, switch the appliance off again and repeat the operation
after an hour.
If your appliance still does not work properly after carrying out
the checks listed in the troubleshooting guide and switching
the appliance on again, contact the After-sales Service, clearly
explaining the problem and specifying:
• the nature of the problem
• the model
• the type and serial number of the appliance
(given on the rating plate)
• the Service number (the number after the word SERVICE on the
rating plate inside the appliance).
Problem Possible causes: Solutions:
The control panel is switched off and/or
the appliance does not work
There may be a problem with the power
supply to the appliance.
Check that:
• there is no power cut
• the power plug is properly inserted in
the socket and the bipolar power switch,
if present, is set to the correct position
(on)
• the household electrical system
protection devices are in good working
order
• the power supply cable is not damaged.
• switch the appliance on with the Temp.
button.
The inside light does not work. The light may need replacing. Malfunction
of a technical component
Contact an authorized Service Centre.
Temperature inside the compartments is
not low enough.
There could be various causes (see
"Solution").
Check that:
• the doors are closed properly
• the appliance is not installed near a heat
source
• the temperature is set appropriately
• air circulation inside the appliance is not
obstructed in any way (see installation)
Water collects at the bottom of the
refrigerator compartment.
The defrost water drain is blocked. Clean the defrost water drain outlet (see
"Cleaning and maintenance")
The front edge of the refrigerator next to
the seal is hot.
This is not a problem. It prevents
condensation from forming.
No solution is required.
The inside light flashes “Door open” alarm active.
It is activated when the refrigerator
compartment door remains open for a
prolonged period of time.
To stop the alarm, close the refrigerator
door.
On reopening the door, check the light
works
The temperature inside the refrigerator
compartment is too low
Freezing large quantities of food also
lowers the temperature in the refrigerator
compartment
• wait until food is fully frozen
• follow the indications on the rating plate
regarding the maximum amount of food
that can be frozen.
Excessive frost build-up in the freezer
compartment
The freezer compartment door does not
close properly
Defrost the freezer compartment and
check the door closes properly
One or more green lights flash
continuously.
Malfunction Alarm
The alarm indicates a fault in a technical
component
Call the authorised Service Centre.
Note:
Gurgling, hissing and humming noises from the refrigerating system are normal.