T R O U B L E S H O O T I N G
Symptom
Possible reason
Solution
Unit won’t turn on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out
AC adaptor isn't plugged
into a working wall socket
or not plugged into the
power jack on back of the
unit
Unit is not properly
connected to power
source and/or Power
Button is not ON/device is
paused/ case or “skin’ is
preventing proper docking
Plug the AC adaptor into a
working wall socket and plug the
connector into the supply jack on
the unit. Make sure any associated
wall switch that controls the outlet
the is ON.
Make sure the unit is properly
connected to AC power source.
Try adjusting volume on unit and
audio device. Press the Mode
Button to select the iPod
(Lightning dock), FM or AUX
mode. Also try pressing the
Play/Pause Button. If device is in a
case or “skin”, try removing the
case
Erratic
performance
No sound
Sound distorted
Device doesn’t
charge up
External interference
Volume is too low
Volume is too high
Sound source is distorted
Unit is not properly
connected to AC power/
case or “skin” is preventing
proper docking
Move unit away from potential
sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
Turn volume up on your device
Turn volume down on your device
If the original sound file (MP3) is old
or of poor quality, distortion and noise
are easily noticed with high-power
speakers. Try upgrading file from a
trusted source such as iTunes.
Please make sure the unit is
connected to a working power outlet.
The unit will not charge while
operating on backup battery.
If device is in a case or “skin”, try
removing the case
13
iHome Products, a division of SDI Technologies Inc. (hereafter referred to as SDI), warrants this
product to be free from defects in workmanship and materials, under normal use and conditions, for
a period of one (1) year from the date of original purchase.
Should this product fail to function in a satisfactory manner, it is best to first return it to the store
where it was originally purchased. Should this fail to resolve the matter and service still be required
by reason of any defect or malfunction during the warranty period, SDI will repair or, at its discretion,
replace this product without charge. This decision is subject to verification of the defect or
malfunction upon delivery of this product to the Factory Service Center authorized by SDI Customer
Service. The product must include proof of purchase, including date of purchase. An out-of-warranty
fee for service will be charged for units that are received without proof of purchase.
Before returning this product for service, please first replace the batteries (if applicable) with fresh
ones, as exhausted or defective batteries are the most common cause of problems encountered.
If service is still required:
1. Call SDI Customer Service at 1-800-288-2792 for Return Authorization and for the address of the
Factory Service Center.
2. Remove the batteries (if applicable) and pack the unit in a well padded, heavy corrugated box. SDI
is not responsible for damage that occurs during shipping to the Factory Service Center.
3. Enclose a photocopy of your sales receipt, credit card statement, or other proof of the date of
purchase, if within the warranty period. Also include your name and address information, a brief
description for why the unit is being returned, and the return authorization number. No unit can be
processed without a return authorization number.
4. Write the return authorization number on the side of the shipping package and send the unit
prepaid and insured to the Factory Service Center address authorized by SDI Customer Service.
Disclaimer of Warranty
NOTE: This warranty is valid only if the product is used for the purpose for which it was designed. It
does not cover (i) products which have been damaged by negligence or willful actions, misuse or
accident, or which have been modified or repaired by unauthorized persons; (ii) cracked or broken
cabinets, or units damaged by excessive heat; (iii) damage to digital media players, CD’s or tape
cassettes (if applicable); (iv) the cost of shipping this product to the Factory Service Center and its
return to the owner.
This warranty is valid only in the United States of America and does not extend to owners of the
product other than to the original purchaser. In no event will SDI or any of its affiliates, contractors,
resellers, their officers, directors,
shareholders, members or agents be liable to you or any third party for any consequential or
incidental damages, any lost profits, actual, exemplary or punitive damages. (Some states do not
allow limitations on implied warranties or exclusion of consequential damages, so these restrictions
may not apply to you.) This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Your acknowledgment and agreement to fully and completely abide by the above mentioned
disclaimer of warranty is contractually binding to you upon your transfer of currency (money order,
cashier's check, or credit card) for purchase of your SDI product.
Questions? Visit www.ihome.com
Toll Free Customer Service: 1-800-288-2792
©SDI Technologies 2014 All rights Reserved
iPL22-010714-A
Printed in China
L I M I T E D 1 Y E A R W A R R A N T Y
