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WARRANTY
iGO Electric warrants to the original retail purchaser (“You”), that the iGO product
for which this warranty has been issued is free from defects in material and
workmanship for the time detailed below, from the date of original retail purchase.
This warranty is not transferable to a subsequent purchaser. iGO’s sole obligation
under this warranty is to repair or replace the product, at iGO’s option.
24 months on the Motor drive, Controller, Display, Throttle, lights
(All electronics excluding the battery) and Frame
18 Months on the battery
Within the first 60 days after purchase iGO will provide the
part(s), Labor, & shipping of the parts needed
Beyond 60 days past the purchase date parts are provided
but labor & shipping of part(s) is not included
If the product was purchased online, then iGO will arrange the repairs through
a local bike shop, and pay the labor & shipping of parts directly to them
If the product was purchased at an authorized dealer, then the customer will have repairs done
by the same dealer and warranty will be provided by that dealer as per the warranty conditions
It is the obligation of the customer to present the service products to the service
provider as shipping of the product for warranty purposes is not included
A photo of a broken part must be emailed to [email protected] for authorization
All warranties begin from the date of purchase and are not transferable
Certain warranty conditions may apply, contact your dealer if you have any questions.
WARRANTY LIMITATIONS
The duration of any implied warranty or condition, of merchantability, fitness for a particular
purpose, or otherwise, on this product shall be limited to the duration of the express warranty
set forth above. In no event shall iGO be liable for any loss, inconvenience or damage, whether
direct, incidental, consequential or otherwise, resulting from a breach of any express or
implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise
with respect to this product, except as set forth herein. This warranty gives you specific
legal rights, and you may also have other rights, which may vary, from location to location.
This warranty will be interpreted pursuant to the laws of Canada. The original English
version/meaning of this warranty controls over all translations and iGO is not responsible
for any errors in translation of this warranty or any product instructions. This warranty is
not intended to confer any additional legal, jurisdictional, or warranty rights to you other
that those set forth herein or required by law. If any portion of this warranty is held to be
invalid or unenforceable for any reason, such finding will not invalidate any other provision.
WARRANTY
WARRANTY TERMS
Article 1: Guarantee
1.1 iGO Electric guarantees that the iGO product you have purchased
is free from material and/or workmanship faults.
1.2 If, during the warranty period the product proves to be defective due to faulty materials
or workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.
1.3 This warranty applies within the warranty period, and upon presentation of the original invoice
or sales receipt (indicating date of purchase, model name, and dealer) together with the defective
product. iGO or iGO Dealers may refuse free warranty service if these documents are submitted
incomplete or illegible. This warranty is void if the model name or serial number has been altered,
deleted, removed, or made illegible. Battery warranty is void if battery case has been opened.
1.4 The guarantee may be invoked by the first owner of the iGO product only.
1.5 This warranty does not cover transportation costs or risks associated with
the transport of your product to and from iGO or your iGO Dealer.
1.6 The warranty is void in accordance with Articles 3.1 and 3.2.
Certain restrictions apply in regard to batteries and some electronic
parts. Such restrictions are reflected in Article 6.1 and 6.2.
Article 2: Warranty
2.1 You can only make a warranty claim if you have registered your
product at register.igoelectric.com and retained the original proof of
purchase. The warranty period begins on the date of purchase.
2.2 iGO bike frames are guaranteed by design and/or material defects for 24 months.
2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, and
pedal assist sensor, are subject to a 24-month warranty if properly maintained.
2.4 The battery is subject to a limited 18-month warranty if properly maintained
2.5 On parts that are subject to wear and tear, such as tires, chain, chainring,
freewheels, sprockets, cables, and brake pads, there is no warranty on these
items, unless there are construction and/or material defects.
Article 3: Warranty Exclusions
3.1 If the following cases occur, then the warranty is void.
a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with
the guidelines mentioned in the user manual.
c. Technical repairs have not been performed properly.
d. Third party components do not match the technical
specifications of the bike or were improperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly
prior to the customers receival of the product, is not present or signed by the seller.
3.2 iGO Electric is free of any liabilities in regard to (parts of) the bike being damaged as a result of:
a. Improper adjustment of the handlebar, stem, saddle, seat post, gears,
brakes, quick release axles of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur
cables, brake pads, tires, chains and sprockets.
c. Incorrect or insufficient lubrication of moving parts.
d. Climatic influences such as rust.
Article 4: Warranty Parts
4.1 During the warranty period, all parts of which iGO has determined of
material and/or construction defect, shall be replaced free of charge to the
owner. Any costs of (dis)assembly are the responsibility of the owner
4.2 The owner is responsible for any cost of transport for the iGO Product and/
or parts to and from iGO unless the product or part is still eligible for warranty.
4.3 If a particular component is eligible for warranty and the original is
no longer available, iGO will provide an equivalent alternative.
