Problem
Solution
Picture is or has become choppy
Camera is not detecting motion
Picture is too bright
Night vision is not working
Picture is not clear
Bright spot in video when
viewing at night
•
The picture may become choppy when experiencing a lower frame rate
(
e.g., 6 frames per second vs. a higher
15 frames per second
)
. This may be related to signal strength or the camera’s resolution.
•
Ensure the camera resolution is set to 720p using the Homeguardsafe app or the NVR.
•
Move the camera closer to the NVR.
•
Remove obstructions between the NVR and camera.
•
Your camera may be too far away from the area of interest. Try to keep the camera within 20ft/6.1 of the area
you want to monitor.
•
Review the “Installation Tips” and “Optimizing Motion Detection” sections to ensure your camera is installed in
an optimal location and motion detection is properly configured.
•
Ensure your camera isn’t pointed directly at a source of light
(
e.g., sun or spot light
)
.
•
Move your camera to a different location.
•
The night vision activates when light levels drop. The area may have too much light.
•
Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
•
Too much environmental interference will affect picture clarity. Move your camera to a different location.
•
Night vision reflects when pointing a camera through a window. Move the camera to a different location.
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