prox.pad Installation/Programming Manual
Chapter 5: Troubleshooting
Chapter 5 contains a troubleshooting chart, diagnostic flow charts, a power supply integrity test, and information to correct possible
water problems. These are intended to help you troubleshoot any problems that occur on your own.
5.1 Before Calling IEI
Whenever your prox.pad unit experiences difficulty, before calling IEI for help, first refer to the Troubleshooting
Chart for answers
.
If the Troubleshooting Chart does not help, perform the following:
1. Write down the time and date that the problem occurred, or the time and date when you first noticed the problem. Also note
what the unit was doing when the problem occurred or was first noticed.
2. Note all other relevant information, paying particular attention to recent updates, new or inexperienced
installers/programmers, separate Wiegand panel or Secured Series Door Control Module.
3. Attempt to isolate the problem.
4. Refer to the “Troubleshooting Chart” and flow charts in this chapter. They are designed such that many common problems
can be easily diagnosed and corrected by users without IEI assistance.
5. Contact your supervisor or the “technical subject expert” at your facility for assistance for help if you cannot diagnose and
correct the problem yourself.
6. Contact IEI for help only if using steps 1-5 above fails to resolve the problem. Make sure that you have a written description
of the problem (and any steps you may have taken attempting to remedy the problem) before calling for help. Write
down the
version number of your prox.pad unit before calling IEI for help.
5.2 Performing a Keypad Self-Test
To determine which version of the prox.pad keypad you have and to verify all the keys are operating properly you can perform the
keypad self-test.
To perform the keypad self-test enter the following on the keypad outside of programming mode:
Press:
7890#123456*
While you are pressing the keys pay attention to the keypress audible and visual feeback (if enabled). Each key should beep when
pressed and the yellow LED should flash.
If the test is successful the following happens:
Standalone Mode:
LED's Cycle: Green, Yellow, Red, then 3 slow beeps, 2 quick beeps (yellow flash on first quick beep)
Wiegand Front End Mode:
LED's Cycle:
Green, Yellow, Red, then 3 slow beeps, 1 quick beep with yellow flash.
Secured Series Front End Mode:
LED's Cycle: Green, Yellow, Red, then 3 slow beeps, 1 quick beep with yellow flash followed by
rapidly flickering yellow LED. Press the * key to clear.
In addition to the audible and visual feedback, when the self-test is complete, data is sent out the IR LED which you can capture with
the Data Collection Device (DCD) PDA Software. This data includes: the prox.pad serial number, time, date, firmware version,
firmware part number and the door number.
Page 80 of 86 Document # 6055676, Rev 2.2, D4b
