IDTECH Kiosk V User Manual Download Page 27

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ID TECH Kiosk V User Manual

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13.

Troubleshooting

Kiosk V readers are reliable and easy to troubleshoot. The components that may require troubleshooting
include the power supply, the reader itself, and the serial cable.

If you are unable to resolve the problem, contact

[email protected]

(sending an e-mail to this address will automatically open a support ticket).

Symptom

Possible Cause

Remedy

General Issues

Reader does not appear to be
powered on (no LEDs are lit).

Note that when the unit is
expecting a transaction, the

first LED (on the left) will
illuminate continuously.

Otherwise, in the idle state, it
will blink.

•

Reader not powered on or

incorrect voltage.

•

Improper use of internal

power supply provided by
the kiosk.

•

Check cable connections.

•

Verify that power is on and correct voltage and current are
present.

•

Make sure that the correct pins are utilized.

•

Make sure that the power provided is within the specified
range of the Kiosk V reader.

•

Make sure that the correct polarity is observed.

•

For more information, refer to the Input Voltage under the
Electrical specification section.

•

Replace the Kiosk V.

Reading Cards/Phones

First LED is lit, but beeper is

not audible when card/fob
presented.

•

Card/fob/phone not

properly presented.

•

RF interference.

•

Unsupported card used.

•

Wrong firmware (contact

your local support
representative).

•

Present card/fob/phone closer to the NFC antenna, and ensure

it is parallel to the face of the reader.

•

Verify that the card/fob/phone is valid/current.

•

Verify that metal is not interfering with the NFC antenna.

•

Test with “ViVOcard Contactless Test Card”

•

part number 241-0015-03 Rev A.

•

Try a different card/fob.

•

Check to see if card/fob is damaged.

•

Verify that correct firmware is loaded on reader (local support
representative only).

•

Power cable plug is fully inserted.

•

Replace the Kiosk V.

Some cards/fobs read, but
not all.

•

Possible bad card/fob.

•

Unsupported card used.

•

Wrong firmware (contact

your local support
representative).

•

Check to see if card/fob is damaged.

•

Verify that correct firmware is loaded on reader (local support
representative only).

•

Present the card in a different orientation.

Communication to Kiosk

No data is received, or data is
garbled.

•

Faulty or incorrect cable
connections.

•

Check that the cable connection is secure and in the correct
port on the Kiosk V.

Load Firmware

Firmware loading software
indicate “Load firmware

failed”

Device is not well connected
to PC

•

Check the cable connection

Firmware loading
software indicates “Send

Command failed”

Bootloader firmware in device
is destroyed

•

contact your local support representative to reload
manufacture firmware

Summary of Contents for Kiosk V

Page 1: ...ID TECH 10721 Walker Street Cypress CA 90630 4720 Tel 714 761 6368 Fax 714 761 8880 www idtechproducts com support idtechproducts com ID TECH Kiosk V User Manual 80185501 001 Rev A 5 July 2022 ...

Page 2: ... cause harmfulinterference and 2 this device must acceptanyinterference received including interference that may cause undesired operation The user manualfor an intentional or unintentional radiator shall cautionthe user that changesor modifications not expressly approvedby the party responsible for compliance could void the user s authority to operate the equipment Note The grantee is not respons...

Page 3: ...tery into fire or a hot oven or mechanicallycrushing or cutting of a battery can result in an explosion Leaving a battery in an extremely high temperature surrounding environment canresult in an explosion or the leakage of flammable liquid or gas A battery subjected to extremely low air pressure mayresult in an explosion or the leakage of flammable liquid or gas Do not ingest battery ChemicalBurn ...

Page 4: ...ser Manual Page 4 Revision History Rev Date Changes By A 06 27 2022 Initial release CB 06 28 2022 Updated battery disposal warningtext CB 07 05 2022 Updated battery safety warning text Updated mounting instructions CB ...

Page 5: ...14 8 KIOSK V INSTALLATION 15 8 1 Parts List 15 8 2 Mounting the Kiosk V 15 8 3 Connecting to Power 17 8 4 Communication via USB 17 8 5 Connecting to the Data Port 17 8 6 Using the Kiosk V to Make a Purchase 17 8 6 1 Presenting Cards or NFC Phones 17 8 7 Installation Points 18 9 RF INTERFERENCE 19 9 1 Updating Kiosk V Firmware 20 9 1 1 Universal SDK Demo App 20 9 2 Using the Demo Application 20 10 ...

Page 6: ... a copy of this guide which is available only on request 1 1 Universal SDK A feature rich Windows based Universal SDK is available to aid rapid development of applications that talk to Kiosk V The SDK is available for the C language on Windows and comes with sample code for demo apps To obtain the SDK and other useful utilities demos and downloads be sure to check the Downloads link on the ID TECH...

Page 7: ...ve Equipped with LEDs and sound to provide visual and audible cues to enable smooth and seamless transactions Secure Provides highly secure transactions whether financial pre paid loyalty or gift cards Data is encrypted at the time of the transaction and never travels in clear text form Self contained NFC antenna Kiosk V is certified with Visa Ready for Transit This document assumes that users are...

Page 8: ...es Physical Length 75 mm 2 95 inches Width 60 mm 2 36 inches Depth 9 6 mm 0 38 inches Environmental Operating Temperature 30 C to 70 C 22 F to 158 F max changeof 10 C per hour Storage Temperature 40 C to 85 C 40 F to 185 F non condensing Operating Humidity Up to 90 non condensing maximum 95 Storage Humidity Up to 90 non condensing duration 3 months Transit Humidity Up to 95 non condensing duration...

Page 9: ...mption is 10uA 5V Kiosk V units can wake up to normal mode within 3s 3 2 24 Hour Device Reboot Per PCI Requirements this device reboots every 24 hours Please contact your device integrator if you need to check the reboot time for your unit 4 KIOSKV Connectors and Interfaces The KIOSK V is designed to work Windows Android and iOS via a physical USB C and Bluetooth communication USB C communicates w...

Page 10: ...power source press the KIOSK V s power button to automatically activate Bluetooth 4 Find a Bluetooth device named IDTECH BLE XXXXX on the host smart phone or tablet and select Pair 5 Enter the password for pairing The default password is 123456 6 Follow the payment transaction instructions provided by a compatible payment application maker to complete a transaction The KIOSK V will remain connecte...

Page 11: ...nk blink blink Off Ready for Transaction blink off off off Off Connecting to Bluetooth off off off blink Off Bluetooth Connected off off off on Beeps Once Bluetooth Connection Failed off off off on Beeps Twice Bluetooth TransmittingData off off off on Off Transaction Started4 on off off off Off Transaction Successful5 on on on on Beeps Once 1 Note that beeps indicatesconstant beeping unless the de...

Page 12: ...ooth BLE does not require users to first pair their devices through the Bluetooth Settings in Apple iOS If a payment application provider has enabled BLE scanning in their application Apple iOS scans and locates all BLE devices in range to automatically connect with the KIOSK V It is critical to note that if the KIOSK V is paired via the iOS Settings page it will display as a connected device but ...

Page 13: ...ers if no other friendly name is set in the SDK or when the iOS generated device identifier is not provided See links given near the end of this document for information about the Universal SDK Note The Universal SDK is primarily of interest to developers If an application provider or POS software partner has already provided software to use with the KIOSK V you do not need to obtain the SDK ...

Page 14: ...g To obtain the Universal SDK free of charge visit ID TECH s KIOSK V product page and select the version of the SDK that applies to your desired host platform Android iOS Linux MacOS or Windows Normally development of applications that take advantage of KIOSK V s capabilities can be done in a high level language like C or Java using convenience objects and data structures defined in the Universal ...

Page 15: ...lock in Connector Cable USB A to USB C 8 2 Mounting the Kiosk V Warning The RF field of the NFC antenna is sensitive to the proximity of metal If you are mounting the Kiosk V in a metal surface you have three options Mount with the RF emitting surface of the Kiosk V at least 1cm forward of any metal Mount with the RF emitting surface of the Kiosk V at least 1cm behind any metal This will reduce th...

Page 16: ...mounting location to ensure that the Kiosk V is oriented correctly with the LEDs at the top 2 Using the Drill Template locate and mark the 9 95mm 15 77mm 0 392inch 0 621inch rectangle hole used for connecting the USB type C cable to the Kiosk V 3 Align the four M3 screws with the mounting holes and attach the Kiosk V to the outside surface 4 Use the four screws to secure the Kiosk V to the outside...

Page 17: ... front portion of the Kiosk V Present the card phone so that maximum surface area is parallel to the Kiosk V as shown here The Kiosk V should beep and the four green LEDs should illuminate in sequence then all will illuminate together briefly 750 msec to indicate a successful test This tests the Kiosk V s ability to read the Contactless test card The reader produces no reaction in the case of an u...

Page 18: ... and route them so that they are inaccessible and invisible to customers Label the cable ends host ID TECH and power to simplify connection testing or component replacement Test the Kiosk V installation using a test card to perform an end to end transaction the same as an actual purchase on the Kiosk The kiosk display panel if it exists should display Requesting Authorization Even if the transacti...

Page 19: ...your environment for possible sources of RF interference Q Do equipment manufacturers test their devices for RF interference A Electronic equipment is tested for RFI sensitivity by the manufacturers These tests are performed in a controlled laboratory environment and will often not replicate the types of devices that would be encountered in your point of sale POS environment Q What RF levels will ...

Page 20: ...h a rich fully featured demo app that allows users to run the KioskV in USB mode Visit the Knowledge Base and go to the Kiosk V product page to download the Universal SDK Demo app as a standalone executable separate from the SDK the full SDK is not required to use the demo Be sure to check out the Universal Demo QuickStart Guide for more detailed instructions about using the Universal SDK Demo app...

Page 21: ...relevant to the command for example Amount and Start EMV Additional Tags above In some cases text fields appear allowing users to enter custom values To execute a command double click it in the command tree or use the Execute Command button at the bottom of the window The command executes in real time and a data trace appears automatically in the center and or right hand panels Use the Clear Logs ...

Page 22: ...ret these as a Cancel Transaction command Command Frame Byte 0 9 Byte 10 Byte 11 Byte 12 Byte 13 Byte 14 Byte 14 n 1 Byte 14 n Byte 15 n HeaderTag Protocol Version Command Sub Command Data Length MSB Data Length LSB Data CRC LSB CRC MSB ViVOtech2 0 02h 40h See Data Format below Activate Transaction Command Frame Data Format Data Item Length bytes Description Timeout 1 Time in seconds that the read...

Page 23: ... Length MSB Length LSB RID 5 bytes Key Index 1 byte Key Data CRC LSB CRC MSB ViVOtech2 0 D0h 03h varies varies varies varies See below Varies Varies Key Data all binary Byte Name Length bytes Description 0 Hash Algorithm 1 The only algorithm supported is SHA 1 The value is set to 01h 1 Public Key Algorithm 1 The encryption algorithm in which this key is used Currently support only one type RSA The...

Page 24: ...an readable consisting of fields separated by commas and lines separated by carriage return and line feed characters module type module name and spec version implementation version CRLF The following example shows the module version information subcommand and the information being returned in ASCII format Command Get Module Version Information 56 69 56 4F 74 65 63 68 32 00 09 20 00 00 56 11 Byte 0...

Page 25: ...F CL AID Discover DPAS 2 0 v1 00 CR LF CL L1 EMV3 1a v5 23 CR LF 10 4 Get Serial Number 12 01 The Get Serial Number command instructs the ViVOpay reader to return the 15 digit serial number stored in its non volatile memory If a serial number has not been previously set in the reader this command fails with a Command Not Allowed error status If the command frame is not valid the reader returns an ...

Page 26: ...e there is no beeping that indicates the tamper was triggered o Read the firmware version to make sure the version number is correct Check the device appearance to make sure there are no holes on the device or any suspicious objects around the ICC card slot 12 DecommissioningPCI CertifiedDevices All PCI certified devices require proper decommissioning prior to device disposal in order to ensure th...

Page 27: ...ed Card fob phone not properly presented RF interference Unsupported cardused Wrong firmware contact your local support representative Present card fob phone closer to the NFC antenna andensure it is parallel to the face of the reader Verify that the card fob phone is valid current Verify that metalis not interfering with the NFC antenna Test with ViVOcardContactless Test Card part number 241 0015...

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