© ICSPI Corp. 2007-2021
nGauge AFM User Manual 2.0
42
7.
Troubleshooting
7.1.
Set-up Troubleshooting
7.1.1.
Waiting for Serial Connection Message
If the nGauge is not recognized by your computer, the message “Waiting for serial
connection
…” will be displayed instead of “AFM Ready” and the Firmware version will be
“x.x.x.x”.
Follow these steps to resolve the issue:
1)
Unplug and then plug in the USB and/or power. Restart the software.
2)
Disconnect other USB devices from your computer.
If the software and firmware have worked in the past, the most likely solution is that the firmware
must be re-installed. Go to Step 5.
