User Guide
13
Obtaining Warranty Service
To obtain warranty service, you must contact Icron Technologies
Corporation within the warranty period for a Return Material Authorization
(RMA) number. Be sure you have the serial numbers of the TX unit and RX
unit units before calling. Package the product appropriately for safe shipment
and mark the RMA number on the outside of the package. The package must
be sent prepaid to Icron Technologies Corporation. We recommend that you
insure it or send it by a method that provides for tracking of the package. The
repaired or replaced item will be shipped to you, at Icron Technologies
Corporation’s expense, not later than thirty days after Icron Technologies
Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 275
Burnaby, BC, V5C 5T5
Canada
Tel: 604-638-3920
Contacting Technical Support
If you require technical assistance, send an e-mail message to:
To help us serve you better, please include the following information with
your technical support request:
•
Description of the problem
•
Host computer make and model
•
Type of operating system installed (e.g. Win98, Mac OS X, etc.)
•
Part number and serial number of the TX unit and the RX unit
•
Make and model of any display device attached to the DVI Ranger
•
Description of the installation
