PIVOT-IR USER MANUAL
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If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
11-1 Thermal imager does not power on
•
Charge battery
11
Troubleshooting
11-2 Thermal imager shuts off unexpectedly
•
Check power management settings of the device
•
Charge battery
11-3 No thermal image
•
If lens is foggy, use professional equipment to clean the lens
11-5 Camera out of focus
•
Adjust the distance settings of the device
•
Move closer to the target
11-4 Unclear or dark visible images
•
Turn on lights in imaging area
•
Turn on device light
•
If lens is foggy, use professional equipment to clean the lens
11-6 Temperature data is missing or has strange readings
•
Add a center point or tracker
•
If the target’s temperature is lower or higher than the limits of the device,
temperature data may not show correctly.
