IR-PAD SERIES USER MANUAL
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If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
11.
Troubleshooting
CALIBRATE YOUR DEVICES ANNUALLY. CONTACT CUSTOMER SERVICE TO
SCHEDULE MAINTENANCE.
11-1 Camera(s) not showing, camera(s) lagging, or software crashing
•
Close and reopen software
•
Reconnect power & USB cables
•
Ensure that camera has been powered on for a few minutes
•
Restart computer
•
Verify that correct software is installed
•
Uninstall & reinstall software, running as administrator
•
Verify that firewall is not blocking software
•
Try newer or different version of IR Flash
11-2 The attached camera shuts off unexpectedly
•
Replace old battery
•
Charge battery
11-3 No thermal image from attached camera
•
Open the lens cap
•
If lens is foggy, use professional equipment to clean the lens
11-4 Unclear or dark visible images from attached camera
•
Turn on lights in imaging area
•
Turn on device light
•
If lens is foggy, use professional equipment to clean the lens
