IBM xSeries 235 Page 82 Maintenance & Troubleshooting Download

Page: 82 / 214

Internal drive bays

Internal drives are installed in

bays

Tower model

Non-hot-swap

bay A

Non-hot-swap

bay B

Non-hot-swap

bay C

Non-hot-swap
bay D

SCSI ID 5

SCSI ID 4

SCSI ID 3

SCSI ID 2

SCSI ID 1

SCSI ID 0

Hot-swap bays

Hard disk drive
activity light

Hard disk drive
status light

USB connector

Rack configuration

Non-hot-swap
bay A

Non-hot-swap
bay B

Non-hot-swap
bay C

Non-hot-swap
bay D

SCSI ID 0

SCSI ID 1

SCSI ID 2

SCSI ID 3

SCSI ID 4

SCSI ID 5

Hot-swap bays

Hard disk drive
activity light

Hard disk drive
status light

USB connector

Note:

The SCSI IDs for the hot-swap drives are printed on the bezel, immediately
adjacent to the hot-swap drive bays (see Table 8 on page 107).

Your server comes with one 3.5-inch, 1.44 MB diskette drive.

Your server also comes with one integrated drive electronics (IDE) CD-ROM
drive. The CD-ROM drive bay supports a 5.25-inch, half-high, removable-media
drive.

xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide

Summary of Contents for xSeries 235

Page 1: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 2: ......

Page 3: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 4: ...are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s des...

Page 5: ...o determine if the component being replaced is a customer replaceable unit CRU or a FRU Important safety information Be sure to read all caution and danger statements in this book before performing an...

Page 6: ...te todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n Online support You can download the most current diagnostic BIOS flash and device driver files from http ww...

Page 7: ...and Installation CD 18 ServerGuide features 18 Setup and configuration overview 19 System Partition 20 Typical operating system installation 20 Setting up or updating multiple servers 21 Installing y...

Page 8: ...talling the adapter support bracket 54 Working with adapters 56 Adapter considerations 57 Installing a hot plug adapter slots 5 and 6 59 Installing a non hot plug adapter any slot 61 Cabling example f...

Page 9: ...tion panel 115 Diskette drive 116 DASD backplane 117 Power supply non hot swap 118 Front fan housing 119 Hot swap card 120 Diagnostics panel card 121 Power reset card 122 Chapter 6 Symptom to FRU inde...

Page 10: ...166 Grounding requirements 167 Safety notices multi lingual translations 167 Appendix C Notices 197 Edition notice 197 Trademarks 198 Important notes 198 Electronic emission notices 199 Federal Commun...

Page 11: ...to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 235 Type 8671 documentation is provided with your server v User s Guide The User s Guide provides general informatio...

Page 12: ...is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed ju...

Page 13: ...of the enclosure v Keyboard port v Mouse port v ATI Rage XL video controller on system board Compatible with SVGA and VGA 8 MB video memory Security features v Door and side cover lock v Power on and...

Page 14: ...al number Operator information panel CD eject button CD ROM drive activity LED green Rack configuration Hard disk drive activity LED green Hard disk drive status LED amber Reset button Power control b...

Page 15: ...er second the drive is being rebuilt When the LED flashes rapidly three flashes per second the controller is identifying the drive Model type serial number The model type identifies your server model...

Page 16: ...DC power LED green Fan 1 LED Fan 2 LED Ethernet link status LED PCI X slot 5 attention LED PCI X slot 6 attention LED NMI button service use only Server with hot swap power supplies 1 2 AC power LED g...

Page 17: ...n For any other combination of LEDs see Power supply LED errors on page 141 Operator information panel The following illustration shows the status LEDs on the operator information panel on the front o...

Page 18: ...r control button to prevent accidental manual power off This disk known as the power control button shield comes with your server 2 After you plug the power cords of your server into the electrical ou...

Page 19: ...5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power...

Page 20: ...ver can be placed in Standby mode from the Remote Supervisor Adapter user interface Attention You must disconnect all the server power cords from the electrical outlets to remove all power from the se...

Page 21: ...Manager on page 22 for more information v ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically de...

Page 22: ...and Time System Security Start Options Advanced Setup Error Logs Save Settings Restore Settings Load Default Settings Exit Setup Configuration Setup Utility Notes 1 You can press F1 to display help in...

Page 23: ...and time This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour format hour minute second v System Security Select this choice to set passwords or...

Page 24: ...PCI configuration This choice appears only on the full Configuration Setup Utility main menu A warning message appears above the choices on this menu to alert you that the system might malfunction if...

Page 25: ...estore Settings Select this choice to delete your changes v Load Default Settings Select this choice to cancel your changes v Exit Setup If you have made any changes and not saved them the program wil...

Page 26: ...k You can then start the Configuration Setup Utility program and change the power on password Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all...

Page 27: ...built in menu driven configuration utility program that you can use to v Perform a low level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller Notes 1 T...

Page 28: ...g them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the la...

Page 29: ...Includes an online README file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do no...

Page 30: ...g and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the operating system is i...

Page 31: ...stem takes control to complete the installation Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can...

Page 32: ...capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN You do not need to set any jumpers or configure the controller for your operating syste...

Page 33: ...Update Utility program for your server from the IBM Support Web site at http www ibm com pc support Then run the Integrated System Management Firmware Update Utility program to create a diskette to u...

Page 34: ...24 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 35: ...ccur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the f...

Page 36: ...nel System Error LED if it is on see Diagnostic panel system error LED on page 128 8 Check the System Error log If an error was recorded by the system see Chapter 6 Symptom to FRU index on page 125 9...

Page 37: ...major components of your server See Diagnostic programs and error messages on page 29 for more information v Light Path Diagnostics Your server has light emitting diodes LEDs to help you identify pro...

Page 38: ...the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Uti...

Page 39: ...a hard disk drive ignore any message that indicates that the BIOS is not installed Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM...

Page 40: ...discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is no...

Page 41: ...ew server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top...

Page 42: ...stem error that occurred see Light Path Diagnostics on page 34 Your server is designed so that any LEDs that are illuminated remain illuminated when the server shuts down provided that the ac power so...

Page 43: ...on LED flashes approximately once per second when it is on The meaning of the attention LEDs is defined by your operating system See your operating system documentation to determine if your operating...

Page 44: ...Fan 2 LED NMI button service use only For more information about the ac and dc power LEDs see Power supply LED errors on page 141 Light Path Diagnostics If the system error LED in the operator informa...

Page 45: ...rmation about the service processor Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but in...

Page 46: ...t 1 Update POST BIOS from the menu that contains various flash update options 8 When prompted as to whether you want to save the current code to a diskette press N 9 When prompted to choose a language...

Page 47: ...termine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub v Check the Ethernet controll...

Page 48: ...ceive activity LED does not work Check the following v Make sure that you have loaded the network device drivers v The network might be idle Try sending data from this server v Run diagnostics on the...

Page 49: ...ted Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm...

Page 50: ...40 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 51: ...rver monitor and any other options that you intend to install v Back up all important data before you make changes to disk drives v For a list of supported options for your server go to http www ibm c...

Page 52: ...dy to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle th...

Page 53: ...moved and so on The following illustration shows the major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor Memory modules Powe...

Page 54: ...r installable options DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 U13 VRM 1 J17 Remote Supervisor Adapter J27 PCI slot 1 3...

Page 55: ...rs on the system board Power J4 Power signal J10 Center fans J18 IDE CD ROM drive J21 Diskette drive J22 Light Path Diagnostics panel J23 Operator information panel J24 SCSI channel A J44 SCSI channel...

Page 56: ...hows the location of the input output external port connectors on the system board Front USB J29 Keyboard J2 Mouse J3 Parallel J5 Serial J8 RS 485 J13 Rear USB J16 Video J19 Ethernet J26 46 xSeries 23...

Page 57: ...em board switch block SW1 and jumper blocks J28 and J42 on the system board System board switch block SW1 1 2 3 4 5 6 7 8 OFF 1 2 3 1 2 3 1 2 3 1 2 3 1 2 Disabled 1 2 Normal 2 3 Enabled 2 3 Update Boo...

Page 58: ...Changing the position of this switch does not affect the administrator password check if an administrator password is set See Choices available from the Configuration Setup main menu on page 12 for ad...

Page 59: ...5 DIMM 1 error LED CR16 DIMM 2 error LED CR17 DIMM 3 error LED CR18 DIMM 4 error LED CR20 DIMM 5 error LED CR22 DIMM 6 error LED CR23 Service processor activity LED CR67 PCI bus A error LED CR66 PCI X...

Page 60: ...lowing steps to remove the server door 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unlock and open...

Page 61: ...ver left side cover 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Push the plastic cover release latc...

Page 62: ...owing steps to remove the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Press up on the bezel r...

Page 63: ...A N T P O W E R S U P P L Y 1 2 3 A B 1 2 3 F A N T E M P E R A T U R E Complete the following steps to remove the server top cover 1 Review the information in Installation guidelines on page 41 Hand...

Page 64: ...zel to the right to disengage the tabs 5 Remove the bezel from the server and store the bezel in a safe place Removing and installing the adapter support bracket When working with some options you mus...

Page 65: ...mbly out of the guides then remove it from the server Air baffle assembly 4 Disconnect any cables that are connected to the full length adapters 5 Lift the adapter retention clip on top of the adapter...

Page 66: ...ted and to reconnect the center fan cable to connector J18 on the system board 8 Continue with the option installation or removal procedure Working with adapters This section describes how to install...

Page 67: ...ters and non hot plug adapters in any expansion slot v The 32 bit PCI slot supports 5 0 V signaling PCI adapters it does not support 3 3 V signaling adapters v The 64 bit PCI X slots 2 through 6 suppo...

Page 68: ...e ribbon cable that comes with the adapter to connect the adapter to the Remote Supervisor Adapter connector J27 on the system board v The system scans PCI and PCI X slots 1 through 6 to assign system...

Page 69: ...your operating system documentation for additional information 3 You do not have to turn off the server to install hot plug adapters in the hot plug slots However you must turn off the server when pe...

Page 70: ...e electronic emissions characteristics of the system and ensures proper cooling of system components 7 Remove the expansion slot cover from the server Store it in a safe place for future use 8 If you...

Page 71: ...Enable the hot plug PCI X slot from your operating system When the hot plug PCI X slot is enabled the power LED for that hot plug PCI X slot comes on See the documentation that comes with your operati...

Page 72: ...g an adapter in PCI X slot 5 or 6 slide the adapter retention latch release toward the rear of the server and hold it there while you lift the adapter retention latch to the unlocked open position as...

Page 73: ...ter In slot 5 or 6 make sure the latch is in the locked closed position 11 If you installed a full length adapter close the adapter retention clip on the adapter support bracket Otherwise continue wit...

Page 74: ...ller other than ServeRAID 5i Notes 1 See the documentation that comes with your adapter for any cabling instructions 2 Cable identifiers are printed on the cables that come with your server and option...

Page 75: ...he plastic dividers between the Active PCI X adapter slots 10 Reinstall the adapters that you removed If you have not yet installed the ServeRAID controller install it now See Installing a hot plug ad...

Page 76: ...or the second backplane and then continue with step 15 Otherwise continue with step 15 The following illustration shows how to route two SCSI cables from backplanes to the ServeRAID controller in PCI...

Page 77: ...backplane that you install adjacent to the standard hot swap hard disk drive backplane It also includes the SCSI cable you need to install the option Your server supports a maximum of two hot swap dri...

Page 78: ...eft side cover and bezel tower model on page 51 or Removing the server top cover and bezel rack configuration on page 53 3 If necessary remove the air baffle assembly adapter support bracket adapters...

Page 79: ...D backplane to the new 3 Pack SCSI backplane as shown in the following illustration This illustration shows the rear connectors on the 3 Pack SCSI backplane as viewed from the rear of the server SCSI...

Page 80: ...the air baffle assembly adapters plastic dividers and adapter support bracket in step 3 on page 68 reinstall them see Removing and installing the adapter support bracket on page 54 Note Make sure tha...

Page 81: ...he advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive has two indicator LEDs see Server contro...

Page 82: ...y D SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Hot swap bays Hard disk drive activity light Hard disk drive status light USB connector Note The SCSI IDs for the hot swap drives are pr...

Page 83: ...re arranged vertically in the standard hard disk drive cage the bay numbers are 0 through 5 from bottom to top In the rack configuration the hot swap bays are arranged horizontally in the standard har...

Page 84: ...hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly into the bay until the...

Page 85: ...l drive bays on page 72 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Turn off the server and disconn...

Page 86: ...nto the sides of the drive c Store the filler panel for later use d Align the slide rails on the drive with the guide rails in the bay then slide the drive into the bay until it snaps into place 8 Rep...

Page 87: ...type and technology You can mix compatible DIMMs from various manufacturers 6 Each DIMM pair does not have to contain DIMMs of the same size speed type and technology as the first pair 7 Install only...

Page 88: ...M 2 J9 DIMM 1 J7 Before you begin read the documentation that comes with your option Complete the following steps to install a DIMM 1 Review the information in Installation guidelines on page 41 Handl...

Page 89: ...move the DIMM from the package 6 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector on the system b...

Page 90: ...sor internal and external clock frequencies must be identical You can use the Configuration Setup Utility program in your server to determine the specific type of microprocessor on your system board F...

Page 91: ...2 U9 Microprocessor 1 U13 Note For additional illustrations of the system board components see System board option connectors on page 44 Complete the following steps to install an additional micropro...

Page 92: ...cessor 2 Microprocessor baffle Microprocessor release lever 7 Install a VRM in the corresponding VRM connector J1 a Center the VRM over the connector Make sure that the VRM is oriented and aligned cor...

Page 93: ...ttom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the microprocessor or heat sink becomes contaminated contact your service technician b Align and place th...

Page 94: ...pply replacement procedure review the following Notes 1 Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these c...

Page 95: ...a hot swap power supply 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unplug the power cord from the...

Page 96: ...utlet Note You can route the power cord through the power cord restraint bracket on the rear of the server tower model only 6 If the server is not on turn on the server 7 Verify that the dc power LED...

Page 97: ...ch Before you continue with the power supply removal and installation procedure review the following information Notes 1 During normal operation both hot swap power supply bays must have power supplie...

Page 98: ...sconnect all power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the serv...

Page 99: ...the power supply from the server making sure the cables do not snag on the chassis or system board Note You might need to insert a fingernail or screwdriver blade behind one corner of the power suppl...

Page 100: ...an be attached to each connector on the system board backplanes or devices a Connect the small device power cable P7 to the back of the diskette drive Note You might need to remove the diskette drive...

Page 101: ...er cord restraint bracket on the rear of the server tower model only 11 If the server is not on turn on the server 12 Verify that the dc power LED and the ac power LED on each power supply are lit ind...

Page 102: ...erver bezel and top cover rack configuration on page 99 Replacing a center fan Complete the following steps to replace center fan 3 or 4 in connector J18 1 Review the information in Installation guide...

Page 103: ...h a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with...

Page 104: ...r top cover and bezel rack configuration on page 53 4 Lift the adapter retention bracket on top of the adapter support bracket then remove the full length adapters and plastic dividers see Working wit...

Page 105: ...tely 20 seconds after you plug the power cord of your server into an electrical outlet before the power control button becomes active 11 Start the Configuration Setup Utility program and set configura...

Page 106: ...e information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the bezel into the matching h...

Page 107: ...lace the bottom lip of the left side cover over the bottom edge of the server chassis 3 Rotate the left side cover to a vertical position inserting the tabs at the top of the left side cover into the...

Page 108: ...ety information on page 163 2 Set the door on the bottom hinge 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing the top of the door toward the server until th...

Page 109: ...l the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the be...

Page 110: ...into properly grounded electrical outlets Note If necessary see Input output connectors on page 104 for connector locations The Rack Installation Instructions provided on the IBM xSeries Documentatio...

Page 111: ...power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the server top cover...

Page 112: ...HDD option Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these cable restraint brackets to manage the cable r...

Page 113: ...an optional Remote Supervisor Adapter in your server use the RS 485 ports on the Remote Supervisor Adapter and not the integrated RS 485 ports on the back of your server USB cabling There are three U...

Page 114: ...Ultra320 SCSI connectors on the system board v One serial port v Three Universal Serial Bus USB version 1 1 ports USB 1 and USB 2 on the rear USB 3 on the front v One Ethernet port v Two communication...

Page 115: ...evices and I O Ports then press Enter 4 Select the parallel port then use the arrow keys to advance through the available settings Note When you configure the parallel port as bidirectional use an IEE...

Page 116: ...nel supports up to 15 SCSI devices This controller uses v Double transition clocking to achieve up to 320 MB per second data transfer rates v Domain name validation to negotiate compatible data transf...

Page 117: ...channels can have duplicate SCSI IDs Table 8 and Table 9 list the SCSI IDs for the hard disk drives and backplanes that are connected to one channel In the typical configuration the standard hard dis...

Page 118: ...erver and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Port...

Page 119: ...es USB technology provides up to 12 Mb per second Mbps speed with a maximum of 127 devices and a maximum cable length of five meters 16 ft USB port connectors Each USB port has an external connector o...

Page 120: ...There is an RJ 45 Ethernet connector on the back of the server See System board external port connectors on page 46 for the location of this connector The following illustration shows the pin number...

Page 121: ...Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 Complete the following steps to re...

Page 122: ...over is facing up 4 Remove the cover see Removing the left side cover on page 51 5 Disconnect and remove adapters and spacers see Working with adapters on page 56 6 Remove the two central fans see Rep...

Page 123: ...is securely in place 15 Reverse steps 5 on page 112 through 11 on page 112 to replace the components that were removed Note When reassembling the components in the server be sure to route all cables...

Page 124: ...Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor b Pull the heat sink off of the microprocessor Micropro...

Page 125: ...hed devices 2 Disconnect all external cables and power cords from the back of the server 3 Remove the server cover see Removing the left side cover on page 51 4 Remove the front bezel see Removing the...

Page 126: ...tion panel b Secure the cable in the cable clamps along the inside of the chassis c Fit the left tab in the rack configuration this is the top tab into the lip on the chassis and then press on the rig...

Page 127: ...ward the rear of the drive insert the other pin into the notch near the front of the drive d Press in on the metal strip in the rail to secure the rail to the drive DASD backplane Complete the followi...

Page 128: ...v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server Note If your server is a tower model you might f...

Page 129: ...following steps to remove the blower housing Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensiti...

Page 130: ...the front of the chassis Hot swap card Complete the following steps to remove the hot swap card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 1...

Page 131: ...lowing steps to remove the diagnostics panel card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sen...

Page 132: ...ion guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all exter...

Page 133: ...the system board J47 9 Press the tab on the front of the power reset card and lift it out from inside the chassis 10 To replace the power reset card reverse the previous steps threading the cable care...

Page 134: ...124 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 135: ...e the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further act...

Page 136: ...upt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard controller failed 1 System board 2 Keyboard 2 2 3 CMOS power failure and checksum checks fai...

Page 137: ...on a 3 boot reset see Using the Configuration Setup Utility program on page 11 2 DIMMs 3 Memory board 4 System board 4 4 4 Optional system management adapter not installed in slot 1 or not functionin...

Page 138: ...s a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is valid only when the system error LED is lit Notes 1 If a diagnostic...

Page 139: ...BUS LED 1 Unplug the server for 30 seconds and then retry 2 Reflash or update firmware for ISMP BIOS 3 System board POWER SUPPLY 1 LED on 1 Check the dc good LED on power supply 1 If it is off replace...

Page 140: ...System board 001 250 000 Failed system board ECC v System board 001 250 001 Failed system board ECC v System board 005 XXX 000 Failed video test v System board 011 XXX 000 Failed COM1 serial port test...

Page 141: ...nfiguration status and see the ServeRAID Hardware Maintenance Manual for more information 2 Cable 3 SCSI backplane 4 Adapter 075 XXX 000 Failed power supply test v Power supply 089 XXX 001 Failed micr...

Page 142: ...dapter and system board 1 Reseat I2C cable between the Advanced System Management Adapter in PCI slot 1 J32 and the system board J27 2 I2C cables 3 Advanced System Management adapter 4 System board 16...

Page 143: ...CD ROM drive cables 2 CD ROM drive 3 System board 217 198 XXX Could not establish drive parameters 1 Check cable and termination 2 SCSI backplane 3 Hard disk 217 XXX 000 Failed BIOS hard disk test Not...

Page 144: ...IOS 2 System board 405 XXX 00N Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to s...

Page 145: ...kette contains the necessary files to start the server v The software program is working properly v The cable is installed correctly in the proper orientation 2 Run diskette drive diagnostics 3 Cable...

Page 146: ...the server and attached options v When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to over...

Page 147: ...system management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restar...

Page 148: ...program is not setting a display mode higher than the capability of the monitor v The primary monitor cable is connected to the C2T device breakout cable v You installed the necessary device drivers...

Page 149: ...SCSI option verify that v The cables for all external SCSI options are connected correctly v The last option in each SCSI chain or the end of the SCSI cable is terminated correctly v Any external SCS...

Page 150: ...e serial port see Serial cabling on page 103 and Serial port connectors on page 108 1 Verify that v The device is compatible with the server v The serial port is enabled and is assigned a unique addre...

Page 151: ...and jumpers on page 47 Note See System on page 156 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off Off No power to sy...

Page 152: ...oad the default settings and any additional desired settings then save the configuration 1 Run the Configuration Setup Utility program 2 Battery 3 Failing device 4 System board 163 Real time clock err...

Page 153: ...arity configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disable...

Page 154: ...agnostic LED board not found 1 Power switch assembly 2 System board 1600 The system management processor is not functioning Do the following before replacing a FRU 1 Ensure that a jumper is not instal...

Page 155: ...gnostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure 1 Video adapter if installed 2 System board 2462 Video memory configuration error 1 Video adapter...

Page 156: ...adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter...

Page 157: ...AE or E1 However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the System Error Log see Viewing error lo...

Page 158: ...1 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability consi...

Page 159: ...1 Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level war...

Page 160: ...o DASD temperature sensor x level critical DASD area reported temperature outside recommended operating range v Ensure that the system is being properly cooled see System reliability considerations on...

Page 161: ...r J10 of system board 2 DASD backplane 3 System board Failure reading I2C device Check device on bus 4 v System board Undetermined problems Use the information in this section if the diagnostic tests...

Page 162: ...ne type and model v Microprocessor or hard disk upgrades v Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked I...

Page 163: ...Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 153...

Page 164: ...154 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 165: ...Chapter 7 Parts listing for the xSeries 235 This parts listing supports the xSeries 235 Type 8671 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Copyright IBM Corp 2002 155...

Page 166: ...mm all models 09N9474 CRU 17 Microprocessor 1 8 0K L3 Models Models 11X 1AX 24P3525 FRU 17 Microprocessor 2 0 0K L3 Models 21X 2AX 25P2671 FRU 17 Microprocessor 2 2 0K L3 Models 31X 3AX 32P8582 FRU 1...

Page 167: ...in all models 59P4199 CRU Cable SCSI 1 drop all models 21P9703 CRU Cable blower all models 37L6063 CRU Cable rear fan all models 21P9681 CRU Cable fan all models 21P9684 CRU Cable switch CD all models...

Page 168: ...The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that c...

Page 169: ...nican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad...

Page 170: ...160 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 171: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Page 172: ...usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region...

Page 173: ...auses hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v...

Page 174: ...ction Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box t...

Page 175: ...of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users...

Page 176: ...otes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handlin...

Page 177: ...ement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions v Statement 1 DANGER Electrical current from power telephone...

Page 178: ...operly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations v...

Page 179: ...do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disco...

Page 180: ...odos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qu...

Page 181: ...bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte v...

Page 182: ...a ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fon...

Page 183: ...Appendix B Related service information 173...

Page 184: ...174 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 185: ...Appendix B Related service information 175...

Page 186: ...176 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 187: ...Appendix B Related service information 177...

Page 188: ...178 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 189: ...Appendix B Related service information 179...

Page 190: ...180 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 191: ...s tout quipement connect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d...

Page 192: ...nt install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v N ouvrez pas ces produi...

Page 193: ...ation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d...

Page 194: ...ungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl...

Page 195: ...eiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine...

Page 196: ...l wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden d...

Page 197: ...ualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sol...

Page 198: ...li Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura d...

Page 199: ...alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cav...

Page 200: ...190 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 201: ...Appendix B Related service information 191...

Page 202: ...192 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 203: ...de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encie...

Page 204: ...local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire la...

Page 205: ...corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconect...

Page 206: ...196 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 207: ...XPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied...

Page 208: ...dows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java...

Page 209: ...s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en...

Page 210: ...e laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modificati...

Page 211: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix C Notices 201...

Page 212: ...202 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 213: ......

Page 214: ...Part Number 59P6524 1P P N 59P6524...

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