IBM xSeries 230 6RY, Hardware Maintenance Manual

Page: 190 / 194

Send us your comments!
We want to know your opinion about this manual (part number 19K6112). Your
input will help us to improve our publications.
Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at
919-543-8167 (USA) .
Name: _________________________________________
Phone number: __________________________________
1. Do you like this manual?
h
Yes
h
No
________________________________________________________________
________________________________________________________________
2. What would you like to see added, changed, or deleted in this manual?
________________________________________________________________
________________________________________________________________
3. What is your service experience level?
h
Less than five years
h
More than five years
4. Which servers to you service most?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
Thank you for your response!
Problem determination tips
Due to the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination.
If possible, have this information available when requesting assistance from Service
Support and Engineering functions.
v
Machine type and model
v Processor or hard disk upgrades
v
Failure symptom
– Do diagnostics fail?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
v
Reference/Diagnostics version
182
Hardware Maintenance Manual: xSeries 230 Models 6RY, 61Y