Table 3: Start here (continued)
If you are here for this reason . . .
Complete this action . . .
Fibre Channel Port 0 or Port 1 LED on back of drive is
solid green.
Fibre Channel connections are detecting light, but no
data is being transferred.
1. Wrap tools are installed. Remove the wrap tools,
and connect the Fibre Channel cables.
2. Drive is offline to the host. Use the service panel to
set the drive online, then reset the drive. See
3. If this condition continues, go to “Fibre Channel
problem determination” on page 237.
Power LED at back of drive is OFF (see Figure 4 on
page 31 for LED location).
Go to “Power problems MAP” on page 193.
Drive does not power ON.
Go to “Power problems MAP” on page 193.
AC or DC LEDs on power supply indicate an error.
Go to “Power problems MAP” on page 193.
Power supply LEDs do not light.
Go to “Power problems MAP” on page 193.
Library LED at back of drive is OFF (see Figure 4 on
page 31 for LED location).
The normal condition if the RS-422 or SDLC port is not
used.
Front panel (bezel) problems such as a blank 8-
character display or no power LED on back of drive
Go to FID entry point on page “FID entry point” on
Stuck tape or cartridge
Go to “Manual cartridge removal” on page 195.
Replace a leader pin
Customer responsibility (see 3592 Drive Operator
Guide)
Clean messages on service panel or reported to the
host, or you suspect that the drive must be cleaned
Insert the cleaning cartridge in the drive; cleaning is
completed automatically.
Note: If an excessive number of clean messages
appeared (that is, the additional message
Clean
Required
appeared on the service panel), go to
“Excessive Clean messages” on page 183.
Drive rejects cleaning cartridge, and posts "Clean
Required" message
Because the cleaning cartridge reached its end of life,
a cleaning cycle cannot be allowed. Ask the customer
to replace the cleaning cartridge. Refer to the 3592
Drive Operator Guide.
Excessive temporary errors reported to the host
1. Review the temporary error log. See “CE Temp Error
Log menu” on page 137. Alternative error logs are
the FID FE error log and the FID FF error log. See
“CE Logs menu (CE Offline Mode)” on page 133 for
a description of the error logs.
2. Go to Chapter 3, “Messages,” on page 39 for your
system.
a. Review “Message codes” on page 45.
b. Review “Sense Keys, ASC, and ASCQ
3. Ensure that the Force Error Log option is OFF. Go
to “CE Config/Install menu” on page 118.
Start 3
