Appendix B. Product Warranty
United States, Puerto Rico and Canada Statement of Limited Warranty
The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your
use, and not for resale, from IBM or an IBM authorized reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them. Machines are subject to these terms only if
purchased in the United States or Puerto Rico, or Canada, and located in the country of purchase. If you have any questions,
contact IBM or your reseller.
Machine: IBM ThinkPad 770E or 770ED
Warranty Period*: Three years; One Year on Battery
*Elements and accessories are warranted for three months. Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and serviceable used parts (which perform like new parts). In some
cases, the Machine may not be new and may have been previously installed. Regardless of the Machine's production status,
IBM's warranty terms apply.
The IBM Warranty
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published
Specifications. IBM calculates the expiration of the warranty period from the Machine's Date of Installation. The date on your
receipt is the Date of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period, IBM or your reseller will provide warranty service under the type of service designated for the
Machine and will manage and install engineering changes that apply to the Machine. IBM or your reseller will specify the type of
service.
For a feature, conversion, or upgrade, IBM or your reseller may require that the Machine on which it is installed be 1) the
designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade.
Some of these transactions (called “Net-Priced” transactions) may include additional parts and associated replacement parts that
are provided on an exchange basis. All removed parts become the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they replace.
If a Machine does not function as warranted during the warranty period, IBM or your reseller will repair or replace it (with a
Machine that is at least functionally equivalent) without charge. If IBM or your reseller is unable to do so, you may return it to
your place of purchase and your money will be refunded.
If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You
should give your proof of purchase and this Statement to that user.
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at
1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your location (called “On-site”) or at one of IBM's or a
reseller's service locations (called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property
and the replacement becomes yours. The replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not
own;
2. where applicable, before service is provided —
a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide,
b) secure all programs, data, and funds contained in a Machine,
c) inform IBM or your reseller of changes in a Machine's location, and
d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty
service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and
International Business Machines Corporation
Armonk, New York 10504
Copyright IBM Corp. 1998
43
