IBM System x iDataPlex dx340 Page 190 Problem Determination And Service Manual Download

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Taiwanese Class A warning statement

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System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide

Summary of Contents for System x iDataPlex dx340

Page 1: ...System x iDataPlex dx340 Types 6385 6386 6389 7831 7832 and 7834 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...System x iDataPlex dx340 Types 6385 6386 6389 7831 7832 and 7834 Problem Determination and Service Guide...

Page 4: ...n in Appendix B Notices on page 167 and the Warranty and Support Information document on the IBM Documentation CD Sixth Edition June 2011 Copyright IBM Corporation 2011 US Government Users Restricted...

Page 5: ...he checkout procedures 19 Performing the basic checkout procedure 20 Performing the advanced checkout procedure 21 Troubleshooting tables 23 General problems 23 Hard disk drive problems 24 Intermitten...

Page 6: ...er 83 Removing the 3U chassis top cover 84 Installing the 3U chassis top cover 85 Removing the battery 86 Installing the battery 86 Removing and installing a hard disk drive 88 Removing the power cord...

Page 7: ...Removing a microprocessor and heat sink 141 Installing a microprocessor and heat sink 143 Removing a PCIe riser card assembly from the I O enclosure 147 Installing a PCIe riser card assembly in the I...

Page 8: ...ent 173 Avis de conformit la r glementation d Industrie Canada 173 Australia and New Zealand Class A statement 173 United Kingdom telecommunications safety requirement 173 European Union EMC Directive...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...ed loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1...

Page 11: ...d is available to turn off the power if necessary When you work with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a comple...

Page 12: ...structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configurat...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...witch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that...

Page 15: ...s voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these part...

Page 16: ...xiv System x iDataPlex dx340 Types 6385 6386 6389 7831 7832 and 7834 Problem Determination and Service Guide...

Page 17: ...s document the following documentation for the dx340 system board tray 2U chassis and 3U chassis is provided in Portable Document Format PDF on the IBM Documentation CD v User s Guide This document co...

Page 18: ...Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information...

Page 19: ...er v Up to twelve 3 5 inch hot swap SAS or SATA hard disk drives in a 3U chassis and optional SAS controller Integrated functions v Dual port Gigabit Ethernet controller v One or two PCIe expansion co...

Page 20: ...connector The status of this LED indicates the connection speed in megabits per second Mbps between the server and the network as follows v LED off 10 Mbps connection v LED lit amber 100 Mbps connecti...

Page 21: ...lled in an iDataPlex rack it is automatically connected to power through a power cord that is mounted to the rack rail Turning on the system board tray After you install the system board tray in a cha...

Page 22: ...ou can turn off the system board tray from the operating system if the operating system supports this feature After an orderly shutdown of the operating system the system board tray will be turned off...

Page 23: ...y from your hardware System board connectors The following illustration shows the connectors on the system board DIMM 31 DIMM 30 DIMM 21 DIMM 20 DIMM 11 DIMM 10 DIMM 01 DIMM 00 SATA 1 SATA 3 SATA 5 SA...

Page 24: ...n the system board DIMM 31 DIMM 30 DIMM 21 DIMM 20 DIMM 11 DIMM 10 DIMM 01 DIMM 00 Normal 3 2 1 Normal 3 2 1 Clear RTC RAM CLRTC1 BIOS recovery RECOVERY1 VGA controller VGA_EN1 8 System x iDataPlex dx...

Page 25: ...CMOS data Force BIOS recovery setting RECOVERY1 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover the BIOS VGA controller setting VGA_EN1 v Pins 1 and 2 Enable the video controller default v Pins...

Page 26: ...31 DIMM 30 DIMM 21 DIMM 20 DIMM 11 DIMM 10 DIMM 01 DIMM 00 Standby power LED Note When the LED is lit the Standby power LED is visible through the air vents on the front of the system board tray 10 Sy...

Page 27: ...rocedures are available to help you diagnose server problems The basic checkout procedure is designed for anyone to use The advanced checkout procedure is intended for trained service technicians only...

Page 28: ...in a microprocessor or in a microprocessor socket See Microprocessor problems on page 27 for information about diagnosing microprocessor problems v Follow the suggested actions in the order in which...

Page 29: ...ray 1 3 1 3 Test 8742 keyboard controller Replace the keyboard 1 3 4 1 RAM failure on address line xxxx where xxxx is the failing address line or bits 1 Reseat the following components a DIMM b System...

Page 30: ...med only by a trained service technician Beep code Description Action 2 1 2 3 Check ROM copyright notice 1 Reseat the chassis 2 Trained service technician only Replace the system board tray 2 2 3 1 Te...

Page 31: ...disk drive x b SAS SATA PCIe adapter v Simple swap drive configurations a Hard disk drive x b Hard disk drive x cable 2 Replace the following components one at a time depending on the hardware configu...

Page 32: ...hnician only System board tray Previous boot incomplete default configuration used Information only BMC hardware not found or unresponsive Trained service technician Replace the system board tray BMC...

Page 33: ...only by a trained service technician Error message Action Extended RAM failed at address 1 Make sure that no devices have been disabled in the BIOS configuration utility program 2 Make sure that the s...

Page 34: ...to the BMC system event log during the early phase of POST show an incorrect date and time as the default time stamp however the date and time are corrected as POST continues Each log entry is display...

Page 35: ...r the failing system board tray is part of a shared hard disk drive cluster two or more system board trays that share external storage devices If it is part of a cluster you can run all diagnostic pro...

Page 36: ...are no error indications clear the BMC system event log This log does not clear itself and if it begins to fill up the system error LED will be lit Also after you complete a repair or correct an error...

Page 37: ...the system Is the fan on the power supply working v Yes Trained service technician only Replace the system board tray v No Replace the power supply 5 Check if power is being applied to the system boar...

Page 38: ...est POST again by completing the following steps a Reinstall the DIMMs b Clear CMOS by using the procedure listed in Clearing CMOS memory on page 47 c Turn on the system d Does the system boot and dis...

Page 39: ...system board tray is running correctly 3 Reinstall the new software or new device General problems v Follow the suggested actions in the order in which they are listed in the Action column until the p...

Page 40: ...hard disk drive diagnostic test but the problem remains Run the hard disk drive diagnostic test again If the drive continues to pass the test but continues to have a problem replace the drive with a n...

Page 41: ...n only that step must be performed only by a trained service technician Symptom Action All keyboard and mouse problems 1 Make sure that the keyboard and mouse cables are securely connected 2 If you ar...

Page 42: ...he software might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled 2 Check the DMI event log for a memory error message v If a DI...

Page 43: ...omponents are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by...

Page 44: ...the following components one at a time in the order shown restarting the system board tray each time a DIMMs b Power supply 5 If you just installed an optional device remove it and restart the system...

Page 45: ...ce b Serial cable 3 Replace the following components one at a time in the order shown restarting the system board tray each time a Failing serial device b Serial cable c Trained service technician onl...

Page 46: ...ot work Important To avoid potential problems during startup disconnect any USB keys from the system that contain the Smart Launch Utility before you turn on the system board tray 1 Make sure that v T...

Page 47: ...v Service processor status and configuration v Vital product data firmware and basic input output system BIOS v Drive health information v LSI RAID and adapter configuration v Event logs for RAID con...

Page 48: ...utility menu select Boot 6 From the Boot menu select Boot Device Priority 7 Note the device that is selected as the first startup device Later you must restore this setting 8 Select CD DVD ROM as the...

Page 49: ...because of the server configuration Viewing the test log You can use one of the following methods to access the test log when the tests are completed v From the DSA command line issue the DSA CLI view...

Page 50: ...essage number Component Test State Description Action 089 801 xxx CPU CPU Stress Test Aborted Internal program error 1 Turn off and restart the system board tray 2 Make sure that the DSA code is at th...

Page 51: ...t the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the firmware is at the latest level The installed...

Page 52: ...em to display a matrix of available firmware 5 Run the test again 6 If the system board tray has stopped responding turn off and restart the system board tray 7 Run the test again 8 If the problem rem...

Page 53: ...evel of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 6 If the problem remains collect...

Page 54: ...atrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Se...

Page 55: ...ss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Servic...

Page 56: ...he problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1...

Page 57: ...and restart the system board tray 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA...

Page 58: ...e power source and turn on the system board tray 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Mak...

Page 59: ...ce 2 Reseat DIMM z 3 Reconnect the chassis to the power source and turn on the system board tray 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ib...

Page 60: ...tp www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for thi...

Page 61: ...ilization section of the DSA event log 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure tha...

Page 62: ...ll memory 8 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docv...

Page 63: ...ng the system board tray in a 2U chassis on page 76 or Installing the system board tray in a 3U chassis on page 78 12 Reconnect the external cables and power cords then turn on the attached devices an...

Page 64: ...n to recover the BIOS code This procedure can also be used to recover from a BIOS ROM corruption or checksum failure To complete the recovery procedure you must make the following preparations v Downl...

Page 65: ...ng the system board tray cover on page 122 8 Install the system board tray in the chassis see Installing the system board tray in a 2U chassis on page 76 or Installing the system board tray in a 3U ch...

Page 66: ...tion utility program See Using the BIOS configuration utility program on page 156 v Industry standard Intelligent Platform Management Interface IPMI management tools Domain A system error log messages...

Page 67: ...plete the following steps 1 Check all fans and the server for proper cooling 2 Trained service technician only Check the heat sink for proper installation 3 Trained service technician only Reseat the...

Page 68: ...Power supply paddle card 3 Power supply 5 Volts Standby5 Volts 3B 1 Replace the power supply 2 Trained service technician only Replace the system board tray 3 Trained service technician only Replace...

Page 69: ...ly failure 1 If a power supply failure is reported replace the power supply 2 If ac loss is reported check that the system may have been unpluged or lost ac input PSU Over Spec 95 This sensor reports...

Page 70: ...hermistor connector located on the power supply paddle card and make sure that the sensor is properly mounted Domain A Therm 2 F2 No action is required for lower temperature alerts for example Lower C...

Page 71: ...operly mounted PSU Fan1 F6 1 Check the connections to the system fans 2 Reseat the fan 3 Replace the fan PSU Fan2 F7 1 Check the connections to the system fans 2 Reseat the fan 3 Replace the fan PSU F...

Page 72: ...troller LEDs on the system board tray operator panel These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller rec...

Page 73: ...lled remove it see Removing an expansion enclosure from a system board tray on page 73 otherwise remove the system board tray cover see Removing the system board tray cover on page 121 4 Remove or dis...

Page 74: ...e configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups between wo...

Page 75: ...rge under the type of warranty service that is designated for your server v Field replaceable unit FRU FRUs must be installed only by trained service technicians For an updated parts listing on the We...

Page 76: ...le 1 CRUs and FRUs 2U chassis Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Top cover 44W4791 2 375 W power supply 39Y7318 2 900 W power supply 39Y7316 3 Fan assemb...

Page 77: ...s and FRUs dx340 system board tray Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 System board tray cover 44W4795 2 Qlogic single port Fibre Channel PCIe adapter 39R...

Page 78: ...0 GB simple swap SATA 43W7575 8 Hard disk drive 3 5 inch 1 TB simple swap SATA 43W7625 8 Hard disk drive 3 5 inch 1 TB hot swap SATA 43W7629 9 Power supply paddle card domain A 39Y7309 10 One bay hard...

Page 79: ...1x cable 44T0672 4 PM SAS 4 1x cable 44T0673 4 PM SATA to 4x cable 44T0674 4 PM SAS to 4x cable 44T0675 1 PM SAS to 1x cable 44T0676 1 PM SATA to 4x cable 44T0677 2 PM SATA to 4x cable 44T0678 1 PM S...

Page 80: ...CRU part number Tier 2 FRU part number 1 3U chassis 46C6285 2 Hard disk drive backplane 44E8766 3 Power supply paddle card domain B 39Y7311 4 900 W power supply 39Y7316 5 Retention bracket included in...

Page 81: ...4553 Two drop power cable 44W4552 Y jumper cable 39M5501 Jumper cable 39M5503 Hard disk drive signal cable assembly 46C6304 3U chassis I2C power cable Type 7832 46C6284 3U chassis I2C power cable Type...

Page 82: ...iption CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Power supply paddle card domain B 39Y7311 2 I2 C multiplexer card 44W4832 3 2x2 2 5 inch hot swap SAS backplane 44E8765 4 I O enc...

Page 83: ...1 Power supply paddle card domain B 39Y7311 2 I O enclosure 44W4799 3 PCIe adapter 4 PCIe adapter bay cover 44W4859 5 Two slot PCIe riser card assembly 2x4 with 2x16 connectors 44X0449 6 2x2 2 5 inch...

Page 84: ...assembly SATA 4 to 1x 44T0672 3 Four bay hard disk drive bracket and cable assembly SATA 4 to 4x 44T0674 3 Four bay hard disk drive bracket and cable assembly SAS 4 to 1x 44T0673 3 Four bay hard disk...

Page 85: ...power cord part number Used in these countries and regions 39M5206 China 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia A...

Page 86: ...Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Pe...

Page 87: ...If you have to lift a heavy object observe the following precautions Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lift...

Page 88: ...le wear an electrostatic discharge wrist strap if one is available v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not le...

Page 89: ...rom a 2U chassis on page 75 or Removing the system board tray from a 3U chassis on page 77 3 Carefully set the system board tray on a flat static protective surface 4 Pull the release latch on each si...

Page 90: ...e slide down into the slots at the rear of the system board tray 3 If you disconnected cables when you removed the expansion enclosure reconnect them 4 Pivot the expansion enclosure onto the system bo...

Page 91: ...d temperatures may be returned as zero values In this situation the chassis will continue to operate normally since the power supply and fans are designed to operate independently 1 Read the safety in...

Page 92: ...system board tray on page 5 4 Make sure that the power on LED on the system board tray operator panel is lit continuously indicating that the system board tray is receiving power and is turned on If...

Page 93: ...move the 3U chassis from the iDataPlex rack see Removing a 3U chassis from a Type 7825 iDataPlex rack on page 129 5 Press on the two release latches at the top rear edge of the top cover assembly then...

Page 94: ...s until it stops 2 Reconnect the cables that connect the system board tray and optional adapter to the 3U chassis 3 Turn the fan assembly so that the connector aligns correctly with the connector in t...

Page 95: ...the system board tray on page 5 11 Make sure that the power on LED on the system board tray operator panel is lit continuously indicating that the system board tray is receiving power and is turned o...

Page 96: ...idelines on page 71 2 If the chassis that contains the fan assembly is installed in an iDataPlex rack remove it see Removing the 2U chassis from a Type 7825 iDataPlex rack on page 123 3 Remove any ins...

Page 97: ...power connector on the fan assembly aligns with the connector on the power supply 3 Lower the fan assembly into the chassis and press down on the tab above the power connector to make sure that it is...

Page 98: ...x rack remove it see Removing the 2U chassis from a Type 7825 iDataPlex rack on page 123 3 Press the two cover release buttons and slide the cover toward the rear of the chassis to remove it 4 If you...

Page 99: ...th the cover 2 Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis 3 Slide the cover onto the chassis until the cover release butto...

Page 100: ...e it see Removing a 3U chassis from a Type 7825 iDataPlex rack on page 129 3 Press the two cover release buttons and slide the cover toward the rear of the chassis to remove it 4 If you are instructed...

Page 101: ...2 Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis 3 Slide the cover onto the chassis until the cover release buttons click int...

Page 102: ...away from the battery The battery pops up when it is released 7 Use your thumb and index finger to lift the battery from the socket 8 Dispose of the battery as required by local ordinances or regulat...

Page 103: ...de opposite the battery clip 3 Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely 4 If you removed the PCIe riser card assembl...

Page 104: ...ad the safety information that begins on page vii and Installation guidelines on page 71 2 Rotate the drive tray handle of the drive that is to be removed to the open position 3 Grasp the drive handle...

Page 105: ...e chassis or rack then remove the hard disk drive from the package Attention Do not press on the top of the drive Pressing the top might damage the drive 2 Make sure that the drive tray handle is in t...

Page 106: ...trol button to turn off the system board tray see Turning off the system board tray on page 6 for more information 3 Remove the filler panel from the drive bay 4 Pull the loops of the drive toward eac...

Page 107: ...ttention Do not press on the top of the drive Pressing the top might damage the drive 2 Align the drive with the guide rails in the drive bay 3 Pull the loops of the drive toward each other then caref...

Page 108: ...see Removing a 3U chassis from a Type 7825 iDataPlex rack on page 129 3 Unplug the power cord that you are working on from the PDU 4 Use an M3 hex driver to remove the two screws from the rail and se...

Page 109: ...ing plate with the slots in the plug mount and install the power cord onto the mounting plate 3 Position the entire assembly inside the left rail and align the mounting posts with the holes in the bac...

Page 110: ...chassis that contains the power supply is installed in an iDataPlex rack remove it see Removing the 2U chassis from a Type 7825 iDataPlex rack on page 123 3 Remove the top cover see Removing the 2U c...

Page 111: ...ackage 2 Insert the power supply into the front of the chassis 3 Carefully guide the power supply into the guides at the left rear corner of the chassis until the release latch clicks into place 4 Ins...

Page 112: ...lever at the top of the drive bay then grasp the 2 5 inch hot swap drive cage and pull it out of the front of the drive bay 5 If the 2 5 inch hot swap drive cage is installed in the system board tray...

Page 113: ...t stops and the release lever locks into place 3 Connect the power and signal cables to the backplane on the 2 5 inch hot swap drive cage 4 Install the expansion enclosure if you removed one see Insta...

Page 114: ...ype 7825 iDataPlex rack on page 129 3 Remove the top cover see Removing the 2U chassis fan assembly on page 80 4 Slide the retention bracket to release it and remove the bracket from the chassis 5 Gra...

Page 115: ...fan assembly over the opening in the chassis Make sure that the power connector on the fan assembly aligns with the connector on the power supply 3 Lower the fan assembly into the chassis and press d...

Page 116: ...from a system board tray on page 73 otherwise remove the system board tray cover see Removing the system board tray cover on page 121 4 Make a note of where cables are attached to the adapter then dis...

Page 117: ...might damage the PCIe riser card assembly or the adapter 4 Pinch the two sides of the PCIe riser card assembly as indicated in above graphic and insert the PCIe riser card assembly with the adapter i...

Page 118: ...enclosure see Removing an expansion enclosure from a system board tray on page 73 4 Carefully set the I O enclosure on a flat static protective surface 5 Remove the PCIe adapter bay cover from the I...

Page 119: ...with the PCIe slot on the riser card assembly then press the adapter into the slot 4 If you disconnected cables when you removed the adapter reconnect the cables 5 Install the PCIe adapter bay cover...

Page 120: ...age 73 4 Carefully set the I O enclosure on a flat static protective surface 5 Make a note of where the cables are attached to the I2 C multiplexer card then disconnect them 6 Remove the screws that s...

Page 121: ...e then remove the I2 C multiplexer card from the package 2 Slide the I2 C multiplexer card under the mounting clips 3 Install the retaining screws 4 Reconnect the cables to the I2 C multiplexer card 5...

Page 122: ...e from a system board tray on page 73 otherwise remove the system board tray cover see Removing the system board tray cover on page 121 4 Locate the DIMM connectors see System board connectors on page...

Page 123: ...rs open and close the clips gently 3 Make sure that both of the retaining clips are in the fully open position 4 Orient the DIMM so that the DIMM keys align correctly with the connector on the system...

Page 124: ...m board tray complete the following steps a If the system board tray has an expansion enclosure attached remove it see Removing an expansion enclosure from a system board tray on page 73 otherwise rem...

Page 125: ...ed then disconnect them d Press inward on the hard disk drive bracket and cable assembly release latch then lift the assembly off the mounting tabs and out of the I O enclosure 5 If you are instructed...

Page 126: ...ple swap hard disk drive on page 91 5 If you are installing the hard disk drive bracket and cable assembly in a system board tray complete the following steps a Install the expansion enclosure if you...

Page 127: ...n page 73 4 Carefully set the storage enclosure on a flat static protective surface 5 If hard disk drives are installed in the storage enclosure make note of where the drives are installed then remove...

Page 128: ...ard disk drive bracket and cable assembly on the mounting tabs inside the storage enclosure then press down on the hard disk drive bracket and cable assembly until the release latches click into place...

Page 129: ...em board tray from a 3U chassis on page 77 3 Remove the I O enclosure see Removing an expansion enclosure from a system board tray on page 73 4 Carefully set the I O enclosure on a flat static protect...

Page 130: ...er align with the tab slots in the enclosure 3 Slide the PCIe adapter bay cover into the tab slots in the I O enclosure 4 Install the two retaining screws 5 Install the I O enclosure on the system boa...

Page 131: ...sure is installed remove it see Removing an expansion enclosure from a system board tray on page 73 otherwise remove the system board tray cover see Removing the system board tray cover on page 121 4...

Page 132: ...moved one see Installing an adapter in the system board tray on page 101 3 Press the PCIe riser card assembly into the riser card slot on the system board 4 Install the retaining screw 5 Install the s...

Page 133: ...nclosure from a system board tray on page 73 5 If any 3 5 inch simple swap drives are installed in the expansion enclosure complete the following steps a Remove the 3 5 inch drives see Removing a 3 5...

Page 134: ...four retaining screws 3 Reconnect the power supply paddle card cables 4 Install the 3 5 inch simple swap drives if you removed any when you removed the power supply paddle card Complete the following...

Page 135: ...te of where the hard disk drives are installed then remove them Place them on a static protective surface or install them in the new storage enclosure see Removing and installing a hard disk drive on...

Page 136: ...installing a one bay or four bay hard disk drive bracket and cable assembly on page 108 3 Install the hard disk drives in the storage enclosure see Removing and installing a hard disk drive on page 88...

Page 137: ...e system board tray from a 2U chassis on page 75 or Removing the system board tray from a 3U chassis on page 77 3 Carefully set the system board tray on a flat static protective surface with the cover...

Page 138: ...into the slots at the rear of the system board tray Before you close the cover make sure that all components are installed and seated correctly all internal cables are correctly routed and you have no...

Page 139: ...n page 6 for more information 3 Remove any installed system board trays see Removing the system board tray from a 2U chassis on page 75 4 Remove the two screws that secure the chassis to the rack then...

Page 140: ...s see Installing the 2U chassis power supply on page 95 and Installing the 2U chassis fan assembly on page 81 2 Install the chassis on the rails then install the two screws to secure the chassis to th...

Page 141: ...drives are installed then remove them see Removing a 2 5 inch hot swap hard disk drive on page 88 Attention If the server has an optional RAID adapter and you have installed or removed a hard disk dr...

Page 142: ...2 2 5 inch hot swap SAS backplane on the locating pins inside the I O enclosure 3 Install the retaining screws 4 Reconnect the cables to the 2x2 2 5 inch hot swap SAS backplane 5 Install the 2 5 inch...

Page 143: ...nnector at the rear of the system board tray see Removing the system board tray from a 3U chassis on page 77 6 Pull the hard disk drives out of the server slightly to disengage them from the hard disk...

Page 144: ...supply see Installing the 3U chassis power supply and power supply paddle card on page 133 4 Install the system board tray in the 3U chassis see Installing the system board tray in a 3U chassis on pa...

Page 145: ...y note where they are connected then remove them 4 Note where the hard disk drives are installed then remove them see Removing and installing a hard disk drive on page 88 Statement 4 18 kg 39 7 lb 32...

Page 146: ...he cables on the front of the system board tray 5 Turn on the system board tray see Turning on the system board tray on page 5 6 Make sure that the power on LED on the system board tray operator panel...

Page 147: ...on page 84 4 Remove the fan assembly see Removing the 3U chassis fan assembly on page 98 5 Partially remove the system board tray to disengage the power connector at the rear of the system board tray...

Page 148: ...return the power supply or the power supply paddle card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 132 System x iDataPlex dx340 Types 6385...

Page 149: ...the power supply to any unpainted metal surface on the outside of the 3U chassis then remove the power supply from the package 2 Lower the power supply into the 3U chassis 3 Install the retention brac...

Page 150: ...on page 78 6 Install the fan assembly see Installing the 3U chassis fan assembly on page 99 7 Install the top cover see Installing the 3U chassis top cover on page 85 8 Install the 3U chassis in the i...

Page 151: ...or slot 31 remove the DIMMs see Removing a memory module on page 106 To identify the DIMM connectors see System board connectors on page 7 5 Note the cable routing and where each cable is connected a...

Page 152: ...perly routed and that the cables do not protrude from inside the system board tray 4 Install the DIMMs if you removed any see Installing a memory module on page 107 5 Install the expansion enclosure i...

Page 153: ...h hot swap drive cage see Removing a 2 5 inch hot swap drive cage on page 96 6 Remove the I2 C multiplexer card see Removing an I2 C multiplexer card on page 104 7 Remove the 2x2 2 5 inch hot swap SAS...

Page 154: ...105 4 Install the 2x2 2 5 inch hot swap SAS backplane see Installing a 2x2 2 5 inch hot swap SAS backplane on page 126 5 Install the 2 5 inch hot swap drive cage see Installing a 2 5 inch hot swap dr...

Page 155: ...simple swap hard disk drive if one is installed see Removing and installing a hard disk drive on page 88 5 Note the cable routing for the hard disk drive bracket and cable assembly cables then discon...

Page 156: ...all the PCIe adapters if you removed any see Installing an adapter in the I O enclosure on page 103 3 Install the power supply paddle card if you removed one see Installing a power supply paddle card...

Page 157: ...tes v The heat sink FRU is packaged with the thermal material applied to the underside v You must replace the thermal material if it becomes contaminated or has come in contact with another object oth...

Page 158: ...clip off the heat sink then place the heat sink upside down on a clean flat surface Attention Do not use any tools or sharp objects to lift the release lever on the microprocessor socket Doing so migh...

Page 159: ...cking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 135 angle as shown b Rotate the microprocessor retainer on the mi...

Page 160: ...oprocessor retainer f Carefully close the microprocessor retainer g Rotate the locking lever on the microprocessor socket to the closed and locked position Make sure that the lever is secured in the l...

Page 161: ...y in a 3U chassis on page 78 Thermal grease You must replace the thermal grease whenever the heat sink has been removed from the top of the microprocessor and is going to be reused on another micropro...

Page 162: ...m of the edge of the microprocessor to ensure uniform distribution of the grease Note If the grease is properly applied approximately half of the grease will remain in the syringe 6 Install the heat s...

Page 163: ...I O enclosure on a flat static protective surface 5 Remove the PCIe adapter bay cover from the I O enclosure and save it for future use see Removing the PCIe adapter bay cover on page 113 6 Remove th...

Page 164: ...I O enclosure 3 Install the four retaining screws 4 Install and cable the PCIe adapter if you removed one from the PCIe riser card assembly see Installing an adapter in the I O enclosure on page 103...

Page 165: ...s see Removing a memory module on page 106 For the locations of the DIMM connectors see System board connectors on page 7 6 If any 3 5 inch simple swap drives are installed in the system board tray co...

Page 166: ...acket and cable assembly see Removing and installing a one bay or four bay hard disk drive bracket and cable assembly on page 108 b Reconnect the hard disk drive bracket and cable assembly cables c In...

Page 167: ...ns of the connectors on the system board To remove the system board tray complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 71 2 If...

Page 168: ...2 5 inch hot swap drive cage on page 96 7 Remove the PCIe adapters if any are installed see Removing an adapter from the system board tray on page 100 8 Remove the riser card see Removing a PCIe rise...

Page 169: ...ling a microprocessor and heat sink on page 143 2 Reinstall the DIMMs see Installing a memory module on page 107 3 Reinstall the battery see Installing the battery on page 86 4 Reinstall the riser car...

Page 170: ...sis on page 76 or Installing the system board tray in a 3U chassis on page 78 Note After you replace the system board tray you must program the thermal profile that is used to regulate cooling within...

Page 171: ...existing firmware from a diskette or CD image Note To avoid problems and to maintain proper system performance always make sure that the BIOS code and service processor BMC and other firmware levels...

Page 172: ...ght not be supported in all server configurations The following choices are on the BIOS configuration utility menu at the top of the screen Depending on the version of the BIOS code some menu choices...

Page 173: ...his choice to set passwords and other security options The server supports two password levels User Password Select this choice to set or change a user password For more information see User password...

Page 174: ...can view all BIOS configuration utility fields but can change values in a subset of those fields that are editable by the system administrator If the system is configured to require entry of a passwo...

Page 175: ...setting of the selected item follow the instructions on the screen PXE boot agent utility menu choices The following choices are on the PXE boot agent utility menu v Network Boot Protocol PXE is the d...

Page 176: ...onfiguration program CFG1030 from http www ibm com systems support For more information about the RAID controller go to http www 304 ibm com jct01004c systems support supportsite wss docdisplay lndoci...

Page 177: ...Starting the LSI Logic Configuration Utility program To start the LSI Logic Configuration Utility program complete the following steps 1 Turn on the server 2 When the prompt Press CTRL C to start LSI...

Page 178: ...x FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet ports in the server support auto negotiation the controller detects the data transfer rate...

Page 179: ...www ibm com systems management downloads html b If a newer version of IBM Director than what comes with the server is shown in the drop down list follow the instructions on the Web page to download th...

Page 180: ...164 System x iDataPlex dx340 Types 6385 6386 6389 7831 7832 and 7834 Problem Determination and Service Guide...

Page 181: ...outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IB...

Page 182: ...ormation about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http...

Page 183: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Page 184: ...countries or both Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States other countries or both UNIX is a registered trademark of The O...

Page 185: ...mplied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to no...

Page 186: ...ctive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie In accordance with the European WEEE Directive electrical and electronic equ...

Page 187: ...Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate t...

Page 188: ...use 2 of the German Ordinance for Work with Visual Display Units Das Produkt ist nicht f r den Einsatz an Bildschirmarbeitspl tzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Electronic emissi...

Page 189: ...ngdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Memb...

Page 190: ...nese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warning statement 174 System x iDataPlex dx340 Types 6385 6386 6389 7831 7832 and 7834...

Page 191: ...rator panel 4 SAS hard disk drives 7 connectors continued SATA hard disk drives 7 serial 4 system board 7 USB 4 video 4 controls 4 5 D danger statements 2 diagnostic error codes 34 50 programs overvie...

Page 192: ...163 IBM Support Line 166 important notices 2 installing 2 5 inch hot swap drive cage 97 2U chassis 124 2U chassis top cover 83 2x2 2 5 inch hot swap SAS backplane 126 3U chassis 130 3U chassis top co...

Page 193: ...alling in the system board tray 150 removing from an expansion enclosure 117 replacing in the system board tray 149 problems Ethernet controller 56 general 23 hard disk drive 24 intermittent 24 memory...

Page 194: ...d connectors 7 system board tray installing 153 2U chassis 76 3U chassis 78 removing 2U chassis 75 3U chassis 77 replacing 151 system board tray cover installing 122 removing 121 system board tray ins...

Page 195: ......

Page 196: ...Part Number 90Y5677 Printed in USA 1P P N 90Y5677...

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IBM System x iDataPlex dx340, Problem Determination And Service Manual

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