IBM System Storage TS2900, Setup, Operator, And Service Manual

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Appendix E. Message Retrieval at the Host
E-5
Retrieving from a Sun System
The Sun System provides information when an error occurs on a tape drive or library
in
system-errolog /var/adm/messages
. When you have located the error information,
go to Chapter 6, “Troubleshooting,” on page 6-1.
Retrieving from an HP-UX System
The HP-UX system provides information when an error occurs on a tape drive or
library in syslog
/var/adm/syslog.log . When you have located the error information,
go to Chapter 6, “Troubleshooting,” on page 6-1.
Retrieving From an IBM System i™ with RISC Processor
IBM device drivers for the System i operating system logs error information when an
error occurs on a tape drive or library.
The error information includes the following:
• Device VPD
• SCSI command parameters
• SCSI sense data (if available)
To gain access to the System i problem logs and error logs, sign on at any available
workstation using the QSRV logon and its security password (QSRV). After signing
on, the proper access authorizations will be granted and the System i MAIN MENU
displays.
1.
Type STRSST (Start System Service Tools) command on the command entry line
on the System i Main Menu, and press
Enter
.
2.
On the “System Service Tool (SST)” screen, select
Start a service tool
, and press
Enter
.
3. On the “Start a Service Tool” screen, select Product activity log , and press Enter .
4.
On the “Product activity log” screen, select
Analyze log
, and press
Enter
.
5.
On the “Select Subsystem Data” screen, select
Magnetic media
, enter the From
and To time period for searching the error log, and press
Enter
.
6. On the “Select Analysis Report Options” screen, select the following, and press
Enter .
a.
Report type . . . . . . . . . . . . . . . . . . . . . 1
b.
Optional entries to include
1) Informational . . . . . . . . . . . . . . . . . YES
2) Statistic . . . . . . . . . . . . . . . . . . . . . . . NO
c.
Reference code selection
1) Option . . . . . . . . . . . . . . . . . . . . . . . 1
Table E-3. Drive sense data example
Hex Description
71
04
5300
86
Byte 0 of Library Sense Data (Valid Data).
Sense Key (in this case Hardware Error).
ASC/ASCQ (additional sense code/additional sense code qualifier).
FID (FRU identification number). In this case, a Drive Hardware or Media problem.