IBM System Storage TS2900, Setup, Operator, And Service Manual

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Appendix A. Information for Trained IBM Service Personnel
A-11
Figure A-14. Tape drive removal
Installation is the reverse of the removal procedure.
Manually Removing a Tape Cartridge from the Drive
The purpose of this section is to assist you in determining the condition of the
cartridge or the magnetic tape and to direct you to the procedure you must follow to
remove the cartridge.
Note:
• The best solution for recovering data on a damaged cartridge is to send it to IBM
for professional data recovery.
• Before using this procedure, you must have exhausted all other means of removing
the tape cartridge from the drive. Use this procedure only if you cannot remove the
tape cartridge by using any other means.
• Determine from the customer if the cartridge contains critical customer data . If the
cartridge contains sensitive data that cannot leave the site, inform the customer
that certain failure conditions diagnostics will be performed to test the drive for
continued use.
• The following removal procedures can destroy customer data! Use extreme care
when handling or removing the customer’s tape cartridges to minimize tape
damage and lost data.
• DO NOT TOUCH the magnetic tape or tape path. Both are extremely sensitive to
the oil and salt from your skin. Use clean, lint-free gloves when working around
magnetic tape or the tape path components.
• Electrostatic-sensitive components: Consider using an ESD Kit.
• After you remove the tape cartridge, advise the customer to copy the data to
another cartridge and to remove this tape cartridge from service.
• Do not use power tools or magnetic tools to perform this procedure.
• To avoid contamination and electrostatic-discharge damage to the drive, never
touch the head or electronic components inside the drive.
• If you cannot remove the cartridge from the drive using the following procedures,
contact your next level of support.
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