IBM System Storage TS2900, Setup, Operator, And Service Manual

Page: 175 / 257

Appendix A. Information for Trained IBM Service Personnel
A-5
Connecting to the Library using the Telnet Service Port
The Telnet Service Port can be enabled to allow IBM service personnel to execute
extended troubleshooting procedures.
To enable the Telnet Service Port, have the library administrator complete the
following steps:
1. Log in to the Operator Panel.
2. Go to the Telnet Service Port item in the Service menu, and push Enter.
3. When Enable Telnet Port appears on the display, push Enter.
4. When Are you sure? appears on the display, push Enter.
To disable the Telnet Service Port, have the library administrator power cycle the
library.
Drive/Cartridge Removal
Important:
• It is strongly recommended that the drive and stuck tape be returned to IBM for
removal and recovery.
• These procedures must be performed only by a trained IBM service provider.
SSRs should claim their time against service code 33 ECA 013 when performing
this procedure.
• Inform the customer the following procedure has high risk of damaging the
drive and high risk of not being able to recover the data.
Removing/reinstalling the Library Chassis Cover
Important: FOR REFERENCE ONLY. The customer is not authorized to remove the
cover of the library. No customer serviceable components are inside the
library.
If you need to access the cartridge magazine or tape drive, complete the following
steps:
1.
If possible, unload the tape drive and move the cartridge to its home position
(Operator Panel:
Move Cartridge command; Web User Interface: Manage
Library
→
Move Cartridges ).
2.
Deconfigure the drive from the server (for instructions, see your server’s
documentation).
3.
Turn OFF the power to the library.
4.
Disconnect all cables from the rear panel of the library.
• For a
desktop library , remove the deskside cover.
a.
Remove the large pan-head screws on the rear of the library
(Figure A-4).
4