IBM System Storage TS2240, Setup, Operator, And Service Manual

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Table A-1. Error codes on the Single-character Display (continued)
Error Code Cause and Action
3
Firmware problem. The tape drive determined that a firmware error occurred. Perform the following
action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; the tape drive has already created one.
v
Server’s host interface by using a device driver utility or system tool (for instructions about
reading a drive dump from tape, visit the Web at http://www.ibm.com/storage/lto )
v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive
Dump” on page 3-12)
2. Power the tape drive off and on, then retry the operation that produced the error.
3. If the problem persists, download new firmware and retry the operation.
4. If the problem persists, send the drive dump that you collected in step
1
to your IBM Support
Center.
The error code clears when you place the tape drive in maintenance mode.
8
Firmware or hardware problem. The tape drive determined that a firmware or tape drive hardware
failure occurred. Perform the following action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; one already exists.
v Server’s host interface by using a device driver utility or system tool (for instructions about
reading a drive dump from tape, visit the Web at http://www.ibm.com/storage/lto )
v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive
Dump” on page 3-12)
2. Power the tape drive off and on, then retry the operation that produced the error. The error
code clears when you place the tape drive in maintenance mode.
3. If the problem persists, download new firmware and retry the operation; if new firmware is not
available, replace the drive.
5
Tape drive hardware problem. The drive determined that a tape path or read/write error occurred.
To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the
current cartridge was successfully ejected. The error code may clear when you cycle power to the
tape drive or place it in maintenance mode. If the problem persists, replace the drive.
Note: Copy the drive dump to flash memory before returning the drive. For instructions, refer to
“Function Code 5: Copy Drive Dump” on page 3-12.
6
Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate
the error to faulty hardware or to the tape cartridge. Ensure the tape cartridge is the correct media
type:
v Ultrium -1 tape cartridges are not supported in Ultrium-4 tape drives.
v Drive will not accept an expired Cleaning Cartridge.
v Drive will not accept a WORM cartridge when running diagnostic tests in Maintenance Mode.
v Drive will not write over existing datasets on a WORM cartridge. Ensure you are appending
datasets on WORM media rather than attempting to write over existing datasets.
If the tape cartridge is the correct media type, perform the following action:
A-2
TS2240 Tape Drive Setup, Operator and Service Manual