Appendix
B.
Getting
help
and
technical
assistance
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
IBM
products,
you
will
find
a
wide
variety
of
sources
available
from
IBM
to
assist
you.
This
appendix
contains
information
about
where
to
go
for
additional
information
about
IBM
System
Cluster
1350
and
what
to
do
if
you
experience
a
problem
with
it.
Before
you
call
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself:
v
Use
the
troubleshooting
information
in
your
system
documentation,
and
use
the
diagnostic
tools
that
come
with
your
system.
Information
about
diagnostic
tools
is
in
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
on
the
IBM
Documentation
CD
that
comes
with
your
system.
Note:
For
some
IntelliStation
models,
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
is
available
only
from
the
IBM
support
Web
site.
v
Check
all
cables
to
make
sure
that
they
are
connected.
v
Check
the
power
switches
to
make
sure
that
the
system
is
turned
on.
v
Check
for
updated
technical
information,
hints,
tips,
or
new
device
drivers
at
the
Cluster
1350
InfoCenter
Web
site.
Go
to
http://publib.boulder.ibm.com/cluster/.
v
Check
common
answers
to
questions
about
IBM
clusters.
To
subscribe
to
the
CSM
mailing
list,
go
to
http://www-124.ibm.com/developerworks/oss/
To
subscribe
to
the
XCAT
mailing
list,
go
to
v
If
you
suspect
a
software
problem,
see
the
information
for
the
operating
system
or
program.
v
If
you
still
experience
a
problem,
contact
Hardware
Service
and
Support
(see
below).
Be
sure
to
have
the
following
information
available
when
you
call.
Machine
type:
1410
(or
1417-11LX)
Model:
42L
(42X
or
25X)
Serial
number:
v
The
label
containing
the
serial
number
can
be
found
on
the
purchase
order
or
in
the
rack
cabinet.
–
The
1410
models
42L
and
42X
rack
model
and
serial
number
label
is
located
in
the
rear,
on
the
left
rack
panel,
near
the
26-U
slot.
You
can
have
cabling
obstructing
the
view
of
the
label.
Carefully
move
the
cables
apart
to
read
the
serial
number.
–
The
1410
model
25X
rack
model
and
serial
number
label
is
located
in
the
front,
on
the
bottom-right
of
the
rack
unit,
near
the
1-U
slot.
–
The
1417
model
17X
rack
model
and
serial
number
is
generally
located
in
the
rear,
on
the
bottom-right.
–
The
1417
model
11X
rack
model
and
serial
number
is
generally
located
in
the
rear,
on
the
bottom-right.
©
Copyright
IBM
Corp.
2007
31
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