IBM System Cluster 1350, Installation And Service Manual

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In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
For the 1350 Cluster call process, complete the following steps:
1. After a hardware failure is identified, call 1-800-IBMSERV (1-800-426-7378).
2. Make sure that you use the Cluster machine type 1410 or 1417 when placing
the call. The name 1350 is the name of the solution, not the name of the
machine type.
3. Make sure that you have your customer number associated with the Support
Line contract which is unique to this contract. After the customer number is
verified, customer support works with you to determine and solve the problem.
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
IBM Taiwan product service
IBM Taiwan product service contact information:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888
Appendix B. Getting help and technical assistance
33