IBM System Cluster 1350, Installation And Service Manual

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You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available
in the documentation that comes with your system. That documentation includes
printed books, online books, readme files, and help files. See the troubleshooting
information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell
you that you need additional or updated device drivers or other software. IBM
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go
to http://www.ibm.com/systems/support/ and follow the instructions. Also, you
can order publications through the IBM Publications Ordering System at
http://www.ibm.com/shop/publications/order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
™
and xSeries
®
information is http://www.ibm.com/systems/x/. The address for
IBM BladeCenter information is http://www.ibm.com/systems/bladecenter/. The
address for IBM IntelliStation
®
information is http://www.ibm.com/intellistation/.
You can find service information for IBM systems and optional devices at
http://www.ibm.com/systems/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region,
see http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S.
and Canada, call 1-800-IBM-SERV (1-800-426-7378).
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IBM System Cluster 1350 Installation and Service Guide