Help and Service Information
B-1
Help and Service
Information
B
Before calling for Technical Support, please prepare for your call by
following these steps:
To assist the technical support representative, have available as much of
the following information as possible:
•
Computer manufacturer and computer model.
•
Options Part Name and Number (from the table below).
•
Serial number (if available).
•
Proof of purchase (including date and place).
•
Exact wording of the error message (if any)
•
Description of the problem
•
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Preparing To Call
Technical Support
IBM Part
Number
IBM Options - PCI Serial I/O Adapters
3 7 L1 4 1 4
S e r ia l I /O S S T8 P D B A d a p te r
3 7 L1 4 1 5
S e r ia l I /O S S T1 6 P RJ A d a p te r
3 7 L1 4 2 3
S e r ia l I /O S S T1 6 P D B A d a p te r
3 7 L1 4 1 6
S e r ia l I /O S S T1 2 8 Ex p a nd a b le Ad a p te r
3 7 L1 4 1 7
S e r ia l I /O P M 1 6 RJ P o r t M o d u le
3 7 L1 4 1 8
S e r ia l I /O P M 1 6 DB P o rt M o d ule
3 7 L1 4 2 1
S e r ia l I /O P S 4 P o w e r S up p ly
3 7 L1 4 2 2
S e r ia l I /O W T P S 4 P o w e r S up p ly
3 7 L1 4 1 9
S e r ia l I /O 1 6 RJ M u ltip le x e r S e t
3 7 L1 4 2 0
S e r ia l I /O 1 6 D B M ult ip le xe r S e t
3 7 L1 4 2 4
S e r ia l I /O 1 6 RJ W T M ult ip le xe r S e t
3 7 L1 4 2 5
S e r ia l I /O 1 6 D B W T M u ltip le x e r S e t
