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IBM pSeries 615 Model 6C3, User Manual

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Chapter 9. Hardware Problem Determination

This chapter provides information on using standalone or online diagnostics to help you solve hardware
problems.

You may obtain more extensive problem isolation by running online diagnostics in service mode. This
requires that the partition be rebooted (in a logical partitioned system) with no other users on that partition
or that the system be rebooted (in a full system partition) with no other users on the system. Alternatively,
if AIX online diagnostics are installed on the partition or system, you can run online diagnostics in
concurrent mode. If the system or partition does not have AIX diagnostics installed, or if you cannot boot
AIX or online diagnostics in service mode, run standalone diagnostics instead.

Attention:

On systems with external I/O drawers attached, environmental conditions resulting from loss

of system AC power may cause a machine check if I/O in one of the external I/O drawers was being
accessed at the same time the loss of AC (momentary or permanent) occurred.

Problem Determination Using the Standalone or Online Diagnostics

Use this procedure to obtain a service request number (SRN) when you load the standalone or online
diagnostics. If you are unable to load the standalone or online diagnostics, go to “Problem Determination
When Unable to Load Diagnostics” on page 137. The service organization uses the SRN to determine
which field replaceable units (FRUs) are needed to restore the system to correct operation.

Step 1. Considerations before Running This Procedure

Note:

See the

IBM Hardware Management Console for pSeries Installation and Operations Guide

to find

the key sequences you need for your Hardware Management Console for pSeries (HMC) virtual
terminal window to respond to the diagnostic programs.

v

The diagnostics may be run within a virtual terminal window on the HMC connected to the system.

v

This procedure requires that you select the type of diagnostics you want to run.

v

Go to “Step 2”.

Step 2

Are the online diagnostics installed on this system?

NO

Go to “Step 15” on page 136.

YES

Go to “Step 3” on page 132.

131

Summary of Contents for pSeries 615 Model 6C3

Page 1: ...pSeries 615 Model 6C3 and Model 6E3 User s Guide SA38 0629 00 ERserver ...

Page 2: ......

Page 3: ...pSeries 615 Model 6C3 and Model 6E3 User s Guide SA38 0629 00 ERserver ...

Page 4: ...s to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2003 All rights reserved Note to U S Government Users Documentation related to res...

Page 5: ... Stopping the System without an HMC Attached 12 Stopping the System with an HMC Attached and AIX Installed 12 Stopping the System with an HMC Attached and Linux Installed 12 Reading the Operator Panel Display 13 Operator Panel 14 Disturbance or System Attention LED 15 Component LEDs 16 Using the Keyboards 18 Using the Three Button Mouse 19 Handling the Mouse Correctly 19 Caring for the Mouse 19 Cl...

Page 6: ...Reboot Restart Policy Controls 52 System Firmware Updates 54 General Information on System Firmware Updates 54 Determining the Level of Firmware on the System 55 System Firmware Update Using a Locally Available Image 55 Updating System Firmware from the Service Processor Menus 56 Updating System Firmware from the AIX Service Aids 56 Updating System Firmware from the AIX Command Line 56 Updating Sy...

Page 7: ...C Attached 88 Booting Standalone Diagnostics from the NIM Server on a System with No HMC Attached 89 Chapter 7 Introducing Tasks and Service Aids 91 Tasks 91 Add Resource to Resource List 92 AIX Shell Prompt 92 Analyze Adapter Internal Log 93 Backup and Restore Media 93 Certify Media 93 Change Hardware Vital Product Data 96 Configure Dials and LPF Keys 96 Configure ISA Adapter 97 Configure Reboot ...

Page 8: ...ed to PCI SCSI RAID Adapter 112 Optical Media 112 Diskette Format 112 Gather System Information 112 Generic Microcode Download 113 Hot Plug Task 113 PCI Hot Plug Manager 113 SCSI Hot Swap Manager 115 RAID Hot Plug Devices 116 Identify Indicators 116 Identify and System Attention Indicators 117 Local Area Network Analyzer 117 Log Repair Action 117 Periodic Diagnostics 118 PCI RAID Physical Disk Ide...

Page 9: ...nd Disposal 141 Environmental Design 141 Acoustical Noise Emissions 142 Declared Acoustical Noise Emissions 142 Appendix B Notices 143 Appendix C General Attributes Required When Using a TTY Terminal 145 Additional Communication Attributes 146 Additional Keyboard Attributes 146 Additional Printer Attributes 147 Appendix D Service Processor Setup and Test 149 Service Processor Setup Checklist 149 T...

Page 10: ..._m1 cfg 164 Sample File modem_z cfg 166 Sample File modem_z0 cfg 169 Sample File modem_f cfg 172 Sample File modem_f0 cfg 174 Sample File modem_f1 cfg 176 Index 179 viii pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 11: ...ust not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit v Consideration should be given to the connection of the equipment to the supply circuit so that overloading of circu...

Page 12: ...alling or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when pos...

Page 13: ...r laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power level...

Page 14: ...xii pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 15: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated infor...

Page 16: ...xiv pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 17: ...t the accessibility features of Eserver pSeries hardware and the AIX operating system click AIX and pSeries accessibility References to AIX Operating System This document may contain references to the AIX operating system If you are using another operating system consult the appropriate documentation for that operating system This document may describe hardware features and functions While the har...

Page 18: ...ostic Information for Multiple Bus Systems v The Site and Hardware Planning Guide order number SA38 0508 contains information to help you plan your installation v The System Unit Safety Information order number SA23 2652 contains translations of safety information used throughout this book v The PCI Adapter Placement Reference order number SA38 0538 contains information regarding slot restrictions...

Page 19: ...f work you do The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation The address is http www us pc ibm com healthycomputing Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both v AIX v Eserver v IBM v...

Page 20: ...xviii pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 21: ...re using another operating system consult the appropriate documentation for that operating system regarding support for those features and functions This chapter helps you get started with installing and configuring the Eserver pSeries environment The following information is included in the chapter v Eserver pSeries Roadmap v Documentation Overview Brief description of the printed and softcopy do...

Page 22: ...ng Full System Partition Is System Using Partitions Configuring Partitions Customer Tasks Installer Tasks Marketing and Customer Tasks Using the System Planning Managed by HMC Begin Site and Hardware Planning Information Hardware Management Console Installation and Operations Guide Site and Hardware Planning Information Hardware Installation Hardware Installation Planning Yes Yes No No Planning fo...

Page 23: ...reparation tasks such as floor planning electrical needs air conditioning and other site planning considerations Marketing system administrators softcopy Planning for Partitioned System Operations Describes planning considerations for partitioned systems including information on dynamic partitioning and Capacity Upgrade on Demand System administrators printed and softcopy Hardware Management Conso...

Page 24: ...ystem in an LPAR environment System administrators printed and softcopy AIX Operating System Installation Getting Started Provides information on how to install and configure the AIX operating system on a standalone system using a CD ROM device System administrators printed and softcopy AIX 5L Installation Guide and Reference Provides information on installing the AIX 5L operating system on standa...

Page 25: ... specific PCI adapter slot placement and adapter support configurations System administrators service personnel printed Hardware Management Console for pSeries Maintenance Guide Contains MAPs removal and replacement error code and parts information to help diagnose and repair the system Service personnel printed and softcopy Adapters Devices and Cable Information for Multiple Bus Systems Provides ...

Page 26: ...6 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 27: ... be configured as a 1 way to 2 way symmetric multiprocessing SMP system each can have up to 8 hot plug disk drives and 6 hot plug PCI adapters Both models support redundant hot plug power supplies and cooling fans Power is provided through ac power cords Either model can be set up to use 100 127 V ac or 200 240 V ac power The two media slimline bays can be used to accommodate any of the following ...

Page 28: ...ing in a 64 bit slot The preceding illustration shows the PCI adapter slot locations when viewing from the rear of the systems Processors v One way and two way processor DCMs double chip modules are available v An 8 MB L3 cache is contained in the processor DCM Memory v 1 GB to 16 GB ECC error code correction DDR double data rate SDRAM synchronous dynamic random access memory v Memory DIMMs plug i...

Page 29: ... to two DASD backplanes that support 4 hot plug disk drives each The first backplane is standard on the system and is located next to the media backplane The second DASD backplane is optional and is located next to the first Supported hot plug disk drive are as follows v 36 4 GB Ultra3 10K RPM 1 inch v 73 4 GB Ultra3 10K RPM 1 inch v 146 8 GB Ultra3 10K RPM 1 inch v 36 4 GB Ultra3 15K RPM 1 inch v...

Page 30: ...h Resets the service processor into standby mode The service processor reset switch is the pinhole located above the system reset button on the operator panel v RJ 45 Serial port 10 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 31: ...begins to blink visibly faster b The system cooling fans are activated and begin to accelerate up to operating speed Note There is approximately a 30 second transition period between the time the power on button is pressed and the power LED remains on solid no longer blinking c The power LED stays on solid and progress indicators also referred to as checkpoints are visible on the operator panel di...

Page 32: ...f the power to the system AIX provides hot swap procedures for adapters and devices that support hot swap removal and installation You do not have to shut down the system to change an adapter or device that supports hot swap Individual power components and fans can be serviced with the power on for power systems equipped with redundant power and cooling Before servicing the system check removal an...

Page 33: ... HMC Attention Using the power on button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files The next IPL will also take longer to complete if all applications are not stopped beforehand Reading the Operator Panel Display The operator panel display is used to v Track the progress of the system unit self tests and configuration prog...

Page 34: ... Resets the system 5 Power LED Blinking When connected to the power source System is in standby mode Solid When power button has been pressed Note There is approximately a 30 second transition period from the time the power button is pressed to when the power LED goes from blinking to on solid During the transition period you may observe the blinking intervals speed up 6 Power On Button Turns the ...

Page 35: ...indow select one or more managed systems from the table 5 Select Deactivate LED The associated system attention LED is turned off For more information about the operator panel as it relates to the HMC see the IBM Hardware Management Console for pSeries Installation and Operations Guide order number SA38 0590 v As a user with root authority enter diag on an AIX command line and do the following 1 S...

Page 36: ...dby Fan Identify FRU Internal Amber Normal N A Identify Power Supply AC Input Good FRU External Green No Input Input Good N A Fault Identify FRU External Amber Normal Fault 1 Identify 2 Comm Fault DC Output Good FRU External Green All Pwr Sup Outs Off All PS Outputs On Blink if PS micro or comm link failed Disk Drives DASD Power DASD Cage Chassis Green Off Power N A Activity DASD Chassis Green No ...

Page 37: ...Unit FRU LED Function Location Viewable Location LED Color OFF ON Blink Power and Packaging LEDs RAID Adapter Card Identify Card External Amber Normal N A Identify Chapter 3 Using the System 17 ...

Page 38: ...unctions depend upon the application used v Numeric keypad is arranged like a calculator to help when typing numbers On all of the keyboards you can adjust the tilt position for typing comfort To tilt the keyboard pull out on the keyboard legs The legs snap into position To decrease the tilt of the keyboard rotate the keyboard legs until they snap into the bottom of the keyboard case The keyboard ...

Page 39: ...pet v Drop or hit the mouse v Carry the mouse by holding onto the cable v Expose the mouse to extreme temperatures or direct sunlight v Place the mouse in liquid spills Caring for the Mouse The operating surface for the mouse should be smooth clean and flat For example you can operate the mouse on the following surfaces v Finished wood v Glass v Enamel v Plastic v Paper except newspaper v Metal Ro...

Page 40: ... Inspect the ball cavity in the mouse for foreign materials If there are any foreign materials remove them 6 Replace the ball 7 Replace the retaining ring on the mouse and align it with the open slots in the ball cavity 8 Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place Retaining Ring Ball Cavity 20 pSeries 610 Model 6C3 and Model 6E3 User s ...

Page 41: ...d capacity Write Protecting 3 5 Inch Diskettes Write protecting diskettes is necessary so that important information is not accidentally lost When diskettes are write protected you can read information from the diskettes but you cannot write information to them There is a write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down To...

Page 42: ... features of the 40X SCSI 2 CD ROM drive and provides instructions for handling the drive and CD ROM discs The CD ROM is a half high 5 25 inch 8 bit single ended tray loading drive Its features include the following v SCSI 2 interface supports both synchronous and asynchronous data transfer v High speed data transfer rate of 2100 KB per second 14X at inner diameter and 4800 KB per second 32X at ou...

Page 43: ...n is Off Drive is in standby mode with or without a disc loaded Blinking green Any of the following v Drive tray is inserted The light blinks while the drive completes the initialization checkout v Drive is reading data The light blinks while data is being read v Drive is in Play Audio Mode The light blinks while the audio is playing On amber Hardware error condition found during initialization No...

Page 44: ...he surface v Do not store or place the compact disc in direct sunlight v Do not use benzene thinners or other cleaners to clean the compact disc v Do not bend the compact disc Other Handling Considerations Be sure to take the following additional precautions when you use the CD ROM drive v Remove compact discs from the tray before you move the drive anywhere v Do not place the drive where any of t...

Page 45: ...tened end of a paper clip into the emergency eject hole until you feel some resistance If you are not sure where the emergency eject hole is located see Front View of CD ROM Drive on page 23 3 Continue to push in the paper clip while you pull out the tray with your fingernail 4 Pull the tray completely open and remove the disc It is normal for the tray to make a clicking sound while you are pullin...

Page 46: ...26 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 47: ... user menu the user must know the general access password v Privileged user menus the user must know the privileged access password If the system is powered off the service processor menus can be accessed locally or remotely on the following v Serial port 1 S1 v Serial port 2 S2 v HMC Accessing the Service Processor Menus Locally Service processor menus can be accessed by opening a virtual termina...

Page 48: ... recovering from a fault that may corrupt these settings or for replicating these settings to other servers that include a service processor The service aid Save or Restore Hardware Management Policies can be used to save your settings after initial setup or whenever the settings must be changed for system operation purposes It is strongly recommended that you use this service aid for backing up s...

Page 49: ...r AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this...

Page 50: ...strator or service representative to more quickly identify the location configuration and history of your system Set the system name from the main menu using option 6 Note When the system is connected to an HMC and a virtual terminal window is open providing a connection to the managed system serial port 1 is used by the HMC and is not available to the functions that are normally provided by the s...

Page 51: ... System Name 99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 32 for more information v System Power Control Menu See System Power Control Menu on page 37 for more information v System Information Menu See System Information Menu on page 40 for more information v Language Selection Menu See Language Selection Menu on page 45 for more information v Call I...

Page 52: ...ed 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9 Scan Log Dump Setup Menu Currently As Needed 98 Return to Previous Menu 99 Exit from Menus 0 Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 9...

Page 53: ...omeone entering passwords at the system the service processor commands the system to resume the initial program load IPL This action is taken based on the assumption that the system is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access the operating system If the error threshold is reached by someone enterin...

Page 54: ...rts From this point on the service processor sends information only to the active port and the mirror port This capability can be enabled by local or remote users providing local users with the capability to monitor remote sessions Console mirroring can be enabled for the current session only For more information see Console Mirroring on page 61 v Start Talk Mode In a console mirroring session it ...

Page 55: ...the user can configure serial port 1 as a catch all reset device From the service processor main menu select option 1 service processor setup menu then select option 8 Serial Port Snoop Setup Menu SERIAL PORT SNOOP SETUP MENU 1 System reset string Currently Unassigned 2 Snoop Serial Port Currently Unassigned 98 Return to Previous Menu 1 Use the Snoop Serial Port option to select the serial port to...

Page 56: ...Dump Content Currently As Requested 3 Immediate Dump 98 Return to Previous Menu 0 1 Select from the following options As Needed 2 Always 3 Enter New Option 0 The scan log dump policy can be set to the following 2 As Needed The processor run time diagnostics record the dump data based on the error type This is the default value 3 Always Selecting this option allows the service processor to record a...

Page 57: ...nning The scan log dump content can also be set from the Tasks menu in the AIX diagnostic service aids If a valid dump file already exists the dump control code will stop because the contents of the prior dump must be protected System Power Control Menu This menu is used to set power control options Other menus that control boot options are available from this menu SYSTEM POWER CONTROL MENU 1 Enab...

Page 58: ...rings v Reboot Restart Policy Setup Menu The following menu controls the Reboot Restart Policy Reboot Restart Policy Setup Menu 1 Number of reboot attempts Currently 1 2 Use OS Defined restart policy Currently No 3 Enable supplemental restart policy Currently Yes 4 Call Out before restart Currently Disabled 98 Return to Previous Menu 0 Reboot is the process of bringing up the system hardware for e...

Page 59: ... system boot Attention Selecting the fast IPL results in several diagnostic tests being skipped and a shorter memory test being run v Boot Mode Menu The Boot Mode Menu allows you to select a boot mode Boot Mode Menu 1 Boot to SMS Menu Currently Disabled 2 Service Mode Boot from Saved List Currently Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Cur...

Page 60: ...twork Utilities Menu 10 LED Control Menu 11 MCM L3 Interposer Plug Count Menu Not Supported 12 Performance Mode Setup Menu 13 L3 Mode Menu Not Applicable 14 Remote I O RIO Link Speed Set Up Menu 98 Return to Previous Menu 99 Exit from Menus 0 v Read VPD Image from Last System Boot Displays manufacturer s vital product data VPD such as serial numbers part numbers and so on that was stored from the ...

Page 61: ...is system This menu allows the user to change the system processor configuration If it is necessary to take one of the processors offline use this menu to deconfigure a processor and then reconfigure the processor at a later time An example of this menu follows PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 78 Enable Disable Dynamic Processor Spari...

Page 62: ...cted 2 The number of processors available to AIX can be determined by issuing the following command on the AIX command line bindprocessor q Note The number of processors available to Linux can be determined by issuing the following command on the Linux command line cat proc cpuinfo grep POWER v Memory Configuration Deconfiguration Menu Enable Disable Memory Repeat Gard Memory repeat gard will auto...

Page 63: ...ay be empty The table is rebuilt during the next boot into AIX The fields in the previous table represent the following Column 1 1 Menu selection index DIMM number Column 2 xx xx DIMM address used by service processor Column 3 00 Error status The error status of the each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the followi...

Page 64: ... For the I O drawer address type 1 2 For the I O type type A8 If either value is not valid a failure message displays on the console Press Enter to return to the Power Control Network Utilities Menu Collect Display SPCN Trace Data This option is used by service personnel to dump the SPCN trace data from the system unit to gather additional debug information If this option is selected enter 1 when ...

Page 65: ...t reflected in the menu until after the system is rebooted with the new configuration 2 If the NVRAM has been cleared the default performance mode and the current performance mode will indicate uninitialized If you want to override the default setting a brief description of each performance mode follows Large Commercial System Optimization is the setting for systems that do not fall into the other...

Page 66: ...C None of these menus are applicable to the serial ports or modems attached to those serial ports on the HMC Call in call out is not available on serial port 1 when the system is connected to and HMC and a virtual terminal window is open providing a connection to the managed system CALL IN CALL OUT SETUP MENU 1 Modem Configuration Menu 2 Serial Port Selection Menu 3 Serial Port Speed Setup Menu 4 ...

Page 67: ...configuration file for the modem on the port If you want to set up all of the serial ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none9 m...

Page 68: ...s you to set serial port speed to enhance terminal performance or to accommodate modem capabilities Serial Port Speed Setup Menu 1 Serial Port 1 Speed Currently 9600 2 Serial Port 2 Speed Currently 9600 98 Return to Previous Menu 0 A serial port speed of 9600 baud or higher is recommended The following are valid serial port speeds 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 3800...

Page 69: ...er Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the correct telephone number to enter here Until you have that number leave this field unassigned v Digital Pager Telephone Number is the number for a numeric pager carried by someone who responds to problem calls from your system Con...

Page 70: ...f your service provider s catcher computer Either use the defaults or contact your service provider for recommended settings v Number of retries is the number of times you want the system to retry calls that failed to complete Customer Account Setup Menu This menu allows users to enter information that is specific to their account Customer Account Setup Menu 1 Customer Account Number Currently Una...

Page 71: ...ystem The system powers on without answering the call v Unattended start mode refer to Enable Disable Unattended Start Mode on page 37 The service processor can be enabled to recover from the loss of ac power see Enable Disable Unattended Power On Mode in the SYSTEM POWER CONTROL MENU When ac power is restored the system returns to the power state at the time ac loss occurred For example if the sy...

Page 72: ...system OS the service processor can monitor operating system activity see the Set Surveillance Parameters option in the SERVICE PROCESSOR SETUP MENU If OS activity stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see th...

Page 73: ...start policy is set to Yes and the operating system has no automatic restart policy If set to Yes the service processor restarts the system when the system loses control and it is detected by service processor surveillance Refer to Service Processor Reboot Restart Recovery on page 52 The following table describes the relationship among the operating system and service processor restart controls OS...

Page 74: ...ted at the same time They are v System power control network programming v Service processor programming v IPL programming v Run time abstraction services It is strongly recommended that you create a set of firmware update diskettes from the Web site as soon as possible after a system is installed The diskette images can be downloaded to any personal computer pSeries or RS 6000 system with Interne...

Page 75: ...v Looking at the top of the service processor main menu System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as root user 2 If the tmp fwupdate directory does not exist create it by issuing the following command mkdir tmp fwupdate 3 The firmware update file must be downloaded or copied into the tmp...

Page 76: ...uires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update diskettes as needed Updating System Firmware from the AIX Service Aids Note This service aid is supported...

Page 77: ...tte is inserted at any time or if the diskette is left in the drive after it has been read B1FD 001F is displayed indicating that the wrong diskette is in the drive 2 If B1FD 001A is displayed at any time during the process the service processor must be reset by activating the pinhole reset switch on the primary drawer operator panel After the update process is complete the service processor reset...

Page 78: ...processor or memory DIMM is marked bad under the following circumstances v A processor or memory DIMM fails built in self test BIST or power on self test POST testing during boot as determined by the service processor v A processor or memory DIMM causes a machine check or check stop during runtime and the failure can be isolated specifically to that processor or memory DIMM as determined by the pr...

Page 79: ... status is returned to AIX At the same time PRD marks the CPU for deconfiguration at the next boot AIX will attempt to migrate all resources associated with that processor to another processor and then stop the defective processor Service Processor System Monitoring Surveillance Surveillance is a function in which the service processor monitors the system and the system monitors the service proces...

Page 80: ...s above a fourth option allows you to select immediate surveillance and rebooting of the system is not necessarily required If operating system surveillance is enabled and system firmware has passed control to the operating system and the service processor does not detect any heartbeats from the operating system the service processor assumes the system is hung and takes action according to the reb...

Page 81: ... keyboard input is detected from one of the other two serial ports From this point forward the service processor sends information to the active port and the mirror port only Console mirroring ends when the service processor releases control of the serial ports to the system firmware Console mirroring is supported on serial port 1 S1 serial port 2 S2 and serial port 3 S3 Remote attachment through ...

Page 82: ...TC which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nine words of system reference code SRC data an example menu follows Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000000 word17 B1004AAA word18 01140...

Page 83: ...rogress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2 I2 E1 0539 0776 U0 1 P2 I3 T1 E139 E1FB E139 E183 Press Return to continue or x to return to menu EAA1 U0 1 P1 I4 E172 U0 1 P1 E172 U0 1 P1 I4 E172 U0 1 P1 94BB 9109 9380 9108 9107 9106 9105 9118 91...

Page 84: ...r power on command but moves through the phase and into the bring up phase Access the SMS menus or the service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of the following ways v With the system off and power connected the normal path recognized by OK in the LCD display OR v With the system on after an operating system fault recognize...

Page 85: ...nmental Monitoring The service processor provides expanded error recording and reporting v System Firmware Surveillance Heartbeat Monitoring The service processor monitors and times the interval between system firmware heartbeats v Responding to System Processor Commands The service processor responds to any command issued by the system processor Runtime Phase This phase includes the tasks that th...

Page 86: ...66 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 87: ...board network scsi speaker which appear across the bottom of the screen Press the numeric 1 key after the word keyboard appears and before the word speaker appears After the system management services starts the following screen displays Main Menu 1 Select Language 2 Change Password Options NOT available in LPAR mode 3 View Error Log 4 Setup Remote IPL Initial Program Load 5 Change SCSI Settings 6...

Page 88: ...ious page of the list Note The lowercase navigation key has the same effect as the uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen you are given the option of choosing a menu item and pressing enter if applicable or selecting a navigation key 68 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 89: ...e This option is not available when the system is booted in LPAR mode Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Set Privileged Access Password The privileged access passw...

Page 90: ...og Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Note The time stamp in his error log is coordinated universal time UTC which is also referred to as Greenwich mean time GMT Operating system error logs have more information available and can time stamp with your ...

Page 91: ...rvices Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the IP Internet Protocol parameters option displays the following menu IP Parameters 10 100 Mbps Ethernet PCI Adapter II U0 1 P1 E1 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Navigation keys M return to main m...

Page 92: ...mber of the menu item and press Enter or Select a Navigation key _ Selecting the Spanning Tree Enabled menu allows you to enable or disable the spanning tree flag If this flag is enabled because the network the system is being attached to supports spanning trees the firmware will impose a waiting period of 60 seconds before the adapter is allowed to communicate with the network If this flag is dis...

Page 93: ...to be pressed before continuing Change SCSI Settings This option allows you to view and change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Hardware Spin Up Delay 2 Change SCSI Id Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Se...

Page 94: ...es Type the number of the menu item and press Enter or Select a Navigation key _ Option 1 Select Install or Boot a Device allows you to select a device to boot from or install the operating system from This selection is for the current boot only Option 2 Select Boot Devices allows you to set the boot list Option 3 Multiboot Startup toggles the multiboot startup flag which controls whether the mult...

Page 95: ...ey _ If a device is selected that does not reside in the system a menu with the following message displays THE SELECTED DEVICES WERE NOT DETECTED IN THE SYSTEM Press any key to continue If hard drive is selected the following menu displays Select Hard Drive Type 1 SCSI 2 SSA 3 SAN 4 None 5 List All Devices Navigation keys M return to main menu ESC key return to previous screen X eXit System Manage...

Page 96: ...evice is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or service mode The following is an example of this menu Select Task SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 1 Information 2 Normal Mode Boot 3 Service Mode Boot Navigation keys M return to main menu ESC key ret...

Page 97: ...turn to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ When any of the options 1 5 is selected the Device Type screen will be displayed which will be similar to the following Select Device Type 1 Diskette 2 Tape 3 CD DVD 4 IDE 5 Hard Drive 6 Network 7 None 8 List All Devices Navigation keys M return to main menu ESC k...

Page 98: ...press Enter or Select a Navigation key _ Selecting Information will display a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable DEVICE SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 NAME sd DEVICE TYPE block Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number o...

Page 99: ...revious screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Restore Default Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in the system The default boot list is 1 Primary diskette drive if installed 2 CD ROM drive if installed 3 Tape ...

Page 100: ... flag which controls whether the multiboot menu is invoked automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit to boot your system 80 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 101: ...m partition Operating Considerations for Online and Standalone Diagnostics Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone diagnostics Running online diagnostics in service mode ensures that the error state of the system that has been captured in NVRAM is available for your use in analyzing the problem The AIX error l...

Page 102: ...e is reset to dumb the Diagnostic Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Online Diagnostics Modes of Operation Notes 1 When running online diagnostics on a partition in a partitioned system diagnostics can be run only on resources that are allocated to that partition 2 Online diagnostics can only be run in a partition with AIX inst...

Page 103: ...he following 1 From the HMC select Partition Manager 2 Right click on the mouse and select Open Terminal Window 3 From the Service Processor Menu on the VTERM select Option 2 System Power Control 4 Select option 6 Verify that the state changes to currently disabled Disabling fast system boot automatically enables slow boot 5 Select Option 98 to exit the system power control menu 6 Use the HMC to p...

Page 104: ... the opportunity to start the System Management Services by pressing the number 1 key on a directly attached keyboard or the number 1 on an ASCII terminal before the system attempts to boot again Concurrent Mode Running the online diagnostics in concurrent mode is started by entering diag at an AIX prompt Use concurrent mode to run online diagnostics on some of the system resources while the syste...

Page 105: ...alysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is loaded follow t...

Page 106: ...r or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested Loading the Standalone Diagnostics from CD ROM Using an HMC To run standalone diagnostics in service mode from CD ROM do the following 1 Stop all programs including the AIX operating system get help if needed 2 Remove all tapes diskettes and CD ROMs 3 Power off the pSeries 650 refer to Full System Manag...

Page 107: ...NIM Configuration Tasks chapter of the AIX Installation Guide and Reference order number SC23 4389 for information on doing the following v Registering a client on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http publib16 boulder ibm com pseries en_US infocenter ...

Page 108: ...et Up Remote IPL Indicial Program Load 8 Enter the client address server address gateway address if applicable and subnet mask 9 If the NIM server is set up to allow pinging from the client system use the ping utility in the RIPL utility to verify that the client system can ping the NIM server Under the ping utility choose the network adapter that provides the attachment to the NIM server to do th...

Page 109: ...Booting Standalone Diagnostics from the NIM Server on a System with No HMC Attached Chapter 6 Using the Online and Standalone Diagnostics 89 ...

Page 110: ...90 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 111: ...bility of spare sectors v Download Downloads microcode to an adapter or device v Disp_mcode Displays current level of microcode v Format Formats media v Identify Identifies the PCI RAID physical disks v IdentifyRemove Identifies and removes devices Hot Plug To run these tasks directly from the command line specify the resource and other task unique flags Use the descriptions in this chapter to und...

Page 112: ...Hardware Management Policies v SCSI Bus Analyzer v SCSI RAID Physical Disk Status and Vital Product Data v SCSD Tape Drive Service Aid v Spare Sector Availability v SSA Service Aid v System Fault Indicator v System Identify Indicator v Update Disk Based Diagnostics v Update System or Service Processor Flash v 7135 RAIDiant Array Service Aids v 7318 Serial Communication Network Server Add Resource ...

Page 113: ... you want to analyze for example SCRAID0 s start date Specifies all errors after this date are analyzed e end date Specifies all errors before this date are analyzed T Specifies the Analyze Adapter Internal Log task Note To specify a file name from the command line use the redirection operator at the end of the command to specify where the output of the command is to be sent for example filename w...

Page 114: ...tion is terminated and the user is asked to run diagnostics on the drive This task can be run directly from the AIX command line See the following command syntax diag c d T certify Flag Description c No console mode d Specifies a device T Specifies the certify task v Certify Hardfile Attached to a Non RAID SCSI Adapter This selection reads all of the ID and data fields It checks for bad data and c...

Page 115: ...ed as meeting the Department of Defense or any other organization s security guidelines To overwrite the data on the drive use the following steps 1 Select Erase Disk 2 Do a format without certify 3 Select Erase Disk to run it a second time For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern if you use the following procedure 1 Format the drive...

Page 116: ...for example l 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD Selection Menu The menu lists all resources installed on the system When a resource is selected a menu displays that lists all the VPD for that resource Note The user cannot alter the VPD for a specific resource unless the VPD is not machine readable Configure Dials and LPF Keys No...

Page 117: ...ging system hardware back up from scratch for example from a system reset or power on When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The term restart in the context of this service aid is used to describe the operating system activation process Restart always follows a successful reboot When a restart fails and a restart policy is enable...

Page 118: ...port 1 or serial port 2 Note These settings are only shown when a modem file is loaded for a serial port v Call In Authorized on S1 on off Call In Authorized on S2 on off Call In allows the Service Processor to receive a call from a remote terminal v Call Out Authorized on S1 on off Call Out Authorized on S2 on off Call Out allows the Service Processor to place calls for maintenance v S1 Line Spee...

Page 119: ...ons of the service provider s catcher computer v Number of Retries While Busy This is the number of times the system should retry calls that resulted in busy signals v System Name System Administrator Aid This is the name given to the system and is used when reporting problem messages Note Knowing the system name aids the support team in quickly identifying the location configuration history and s...

Page 120: ...the most complete error coverage at the expense of reboot speed You can access this service aid directly from the AIX command line by typing usr lpp diagnostics bin uspchrp d Configure Surveillance Policy This service aid monitors the system for hang conditions that is hardware or software failures that cause operating system inactivity When enabled and surveillance detects operating system inacti...

Page 121: ...ide Operating System and Devices for a procedure on migrating the contents of a physical volume This publication is located on the AIX Documentation CD The documentation information is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive This selection allows you to recover data from an old drive when replacing it with a new drive The service...

Page 122: ...ormation This service aid is intended to gather more information about individual or particular devices on the system The format of the output data may differ depending on which level of the AIX operating system is installed Display Hardware Error Report This service aid uses the errpt command to view the hardware error log The Display Error Summary and Display Error Detail selection provide the s...

Page 123: ...ful for testing the unused path for integrity Run this service aid if it is suspected that there is a problem with the path between MPIO devices and their parent devices This service aid is capable of v Listing MPIO devices v Listing the parents of MPIO devices v Displaying the status and location of specified MPIO devices v Displaying the hierarchy of MPIO adapters and devices If there are no dev...

Page 124: ...ic Event Log the default is on v Diagnostic Event Log File Size This option allows the user to select the maximum size of the Diagnostic Event Log The default size for the Diagnostic Event Log is 100 KB The size can be increased in 100 KB increments to a maximum of 1 MB Use the diaggetrto command to display one or more diagnostic run time options Use the following AIX command line syntax usr lpp d...

Page 125: ...ts file stored in the etc lpp diagnostics data directory s mmddyy Displays all diagnostic result files logged since the date specified a Displays the long version of the Diagnostic Event Log r Displays the short version of the Diagnostic Event Log Display Resource Attributes This task displays the Customized Device Attributes associated with a selected resource This task is similar to running the ...

Page 126: ...ation and a reading is not available Try the service aid again If the problem continues run diagnostics on sysplanar0 in problem determination mode to determine what repair action is needed This service aid can also be run as a command You can use the command to list the sensors and their values in a text format list the sensors and their values in numerical format or a specific sensor can be quer...

Page 127: ...adapters and devices that use microcode After the adapter or device is selected the service aid provides menus to guide you in checking the current level and downloading the needed microcode This task can be run directly from the AIX command line See the following sections for instructions on downloading to a particular type adapter or device Download Microcode to PCI SCSI RAID Adapter See the fol...

Page 128: ...hed drives are available for use Before installation of the microcode ensure that a current backup of the system is available It is recommended that the installation be scheduled during a non peak production time period Notes 1 If the source is etc microcode the image must be stored in the etc microcode directory on the system If the system is booted from a NIM server the image must be stored in t...

Page 129: ...e is disk Fault Indicators Note Prior to Diagnostics version 5 1 0 35 this task was also known as the System Fault Indicator task This task is used to display or reset the Fault Indicators on the systems that support this function This task may also be used to set the Fault Indicators for testing purposes but the Indicators are not set back to normal when you exit this task The Fault Indicators ar...

Page 130: ...his task from the AIX command line Use the following fast path command diag T certify Format Physical Disk This selection is used to format a selected disk drive You can run this task from the AIX command line Use the following fast path command diag T format Array Controller Microcode Download This selection allows the microcode on the Fibre Channel RAID controller to be updated when required You...

Page 131: ...Defense or any other organization s security guidelines To overwrite the data on the drive use the following steps 1 Select Erase Disk 2 Do a format without certify 3 Select Erase Disk to run it a second time For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern by using the following procedure 1 Format the drive 2 Check the defect MAP by running...

Page 132: ...unction does not reassign the defective blocks or erase the data on the media This option provides a quick way of formatting the media and cleaning the disk Note It takes approximately one minute to format the media v Optical Media Format and Certify Formats and certifies the media This function reassigns the defective blocks and erases all data on the media This task can be run directly from the ...

Page 133: ...ew devices cannot be added to the system unless there is already a device with the same FRU part number installed in the system This restriction is in place because the device software package for the new device cannot be installed in Standalone or Online Service mode Depending on the environment and the software packages installed selecting this task displays the following subtasks v PCI Hot Plug...

Page 134: ...ify state The Unconfigure Devices function attempts to put the selected device in the PCI hot plug slot into the Defined state This action must be done before any attempted hot plug function If the unconfigure function fails it is possible that the device is still in use by another application In this case the customer or system administrator must be notified to quiesce the device The Configure De...

Page 135: ...ble for removal or replacement of the devices After a slot is selected the device populating that slot is Unconfigured then the power is removed from that slot If the Unconfigure operation fails it is possible that the device is in use by another application In this case the customer or system administrator must be notified to quiesce the device If the Unconfigure operation is successful the visua...

Page 136: ...removed Only devices with a status of Failed Spare Warning or Non Existent can be removed A device s status can be changed with the AIX smitty pdam command After a device is selected for removal the check light on the device will begin to flash indicating that you may physically remove that device Standalone Diagnostics has restrictions on using the RAID Hot Plug Manager v Devices being used as re...

Page 137: ... location code Flag Description s normal identify Sets the state of the System Identify Indicator to either normal or identify l location code Identifies the resource by physical location code When this command is used without the l flag the Primary Enclosure resource is used Use the l flag only in systems that have more than one Identify and System attention indicator When this command is used wi...

Page 138: ...s all the necessary diagnostic programs and files required to test a particular resource The supplemental media is normally released and shipped with the resource as indicated on the diskette label Diagnostic Supplemental Media must be used when the device support has not been incorporated into the latest diagnostic CD ROM This task processes the Diagnostic Supplemental Media Insert the supplement...

Page 139: ...the following options v Option 1 Short Exercise Exercises the resources within a relatively short time and exits v Option 2 Extended Exercise Allows greater flexibility and control over resources and test duration After choosing the Short Exercise option additional menus pop up windows and prompts may display for each resource Read any text and carefully complete any prompts before committing The ...

Page 140: ... thus reducing the time required to exercise all of the memory Running this service aid requires 128 KB of free space in etc lpp diagnostics data Tape Exerciser The tape exerciser is labeled rmtx where x is the number of a specific device The exerciser performs read write and compare operations using known data patterns A tape device and Test Diagnostic Cartridge are required to run this exerciser...

Page 141: ...freelance mode To use this service aid the user should understand how a SCSI bus works Use this service aid when the diagnostics cannot communicate with anything on the SCSI bus and cannot isolate the problem Normally the procedure for finding a problem on the SCSI bus with this service aid is to start with a single device attached ensure that it is working then start adding additional devices and...

Page 142: ... scraid0 T Task to run SCSD Tape Drive Service Aid This service aid allows you to obtain the status or maintenance information from a SCSD tape drive Not all models of SCSD tape drive are supported The service aid provides the following options v Display time since a tape drive was last cleaned The time since the drive was last cleaned displays on the screen as well as a message regarding whether ...

Page 143: ...lability This selection checks the number of spare sectors available on the optical disk The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation Low availability of spare sectors indicates that the disk must be backed up and replaced Formatting the disk does not improve the availability of spare sectors You can run ...

Page 144: ...at diskette because the user does not have access to remote file systems or any other files that are on the system If using the NIM server the microcode image must first be copied onto the NIM server in the usr lib microcode directory pointed to the NIM SPOT from which you plan to have the NIM client boot standalone diagnostics prior to performing the NIM boot of diagnostics Next a NIM check opera...

Page 145: ...de use this command syntax diag c d deviceName T download B D P Flag Description B Download boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level To download physical disk microcode use this command syntax diag c d deviceName T download l ChId D P Flag Description D Micro...

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Page 147: ...Diagnostics on a System without an HMC Attached on page 128 NO If there is an HMC attached to the system go to Using the HMC to Load the Standalone Diagnostics from CD ROM on page 128 If an HMC is not attached to the system go to Loading the Standalone Diagnostics on a System without an HMC Attached on page 129 Using the HMC to Load the Online Diagnostics in Service Mode To run the online diagnost...

Page 148: ...n 98 to exit the system power control menu 8 Use the HMC to power on the pSeries 650 in full system partition mode Select Power on Diagnostic Default Boot List 9 Insert the CD ROM into the CD ROM drive in the media subsystem in the pSeries 650 not into the HMC CD ROM drive Go to Running System Verification on page 129 Note If you are unable to load standalone diagnostics call your support center f...

Page 149: ...ct the System Verification option on the Diagnostic Mode Selection menu 4 To run a general checkout of all installed resources select the All Resource option on the Diagnostic Selection menu Follow the instructions on the screen to complete the checkout procedure To check one particular resource select that resource on the Diagnostic Selection menu The checkout program ends with either of the foll...

Page 150: ...ver passed all the diagnostic tests the verification process is complete and your server is ready to use If you received an error code record the code and go to the Eserver pSeries 650 Service Guide 130 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 151: ... was being accessed at the same time the loss of AC momentary or permanent occurred Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number SRN when you load the standalone or online diagnostics If you are unable to load the standalone or online diagnostics go to Problem Determination When Unable to Load Diagnostics on page 137 The ser...

Page 152: ...e online diagnostics in concurrent mode Note The AIX operating system must be installed on the partition on which you want to run online diagnostics 1 Log in as root user or use CE Login 2 Enter the diag command 3 Wait until the diagnostic operating instructions display or wait for three minutes Are the diagnostic operating instructions displayed without any obvious console display problems NO If ...

Page 153: ... YES Go to Step 9 Step 7 Is the problem a display problem NO Go to Problem Determination When Unable to Load Diagnostics on page 137 YES Go to Step 8 Step 8 This step analyzes a console display problem Go to the problem determination documentation for this type of terminal For more information refer to the Hardware Management Console for pSeries Maintenance Guide Step 9 The diagnostics loaded corr...

Page 154: ...The Diagnostic Mode Selection menu is displayed Select Problem Determination and go to Step 12 on page 135 The Missing Resource menu is displayed Follow the displayed instructions until either the Diagnostic Mode Selection menu or an SRN is displayed If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Step 12 on page 135 If you get an SRN record it and go to S...

Page 155: ...on the resources you are having problems with or select the All Resources option to check all of the configured resources Find the response in the following table and perform the action listed in the Action column Diagnostic Response Action An SRN is displayed Go to Step 14 The system hangs Report SRN 109 200 The Testing Complete menu and the No trouble was found message is displayed and you have ...

Page 156: ...artition both NIM server and client partition must have network adapters 2 Insert the diagnostic CD into the CD ROM drive 3 When the keyboard POST indicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded 4 Type the requested passwords 5 Follow the instructions to select a console Did the Diagnostics Operating Instructions display without any obvious ...

Page 157: ...page 138 YES Go to Step 2 Step 2 This step attempts to load online diagnostics in service mode 1 Reboot the partition 2 If the keyboard POST indicator displays press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded from the hard disk 3 Type the requested passwords 4 Follow the instructions to select a console 5 Wait until the diagnostics load or the system appears to...

Page 158: ...tlet Check the circuit breakers and check for power at the outlet Ensure that the room temperature is within 60 90 F If you do not find a problem record error code M0PS0000 and report the problem to the service organization The diagnostics are loaded and there was NO beep heard from the system unit during the IPL sequence Record error code M0SPK001 The system stops with the diagnostic operating in...

Page 159: ...log for any errors To check the error log v Select View Error Log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it and report it to your service representative v If no recent error is logged in the error log continue to the next step 2 If you are attempting to load the online diagnostics try loading the standalone diagnostics Otherwis...

Page 160: ... Online Diagnostics on page 131 Step 6 There is a problem with the keyboard Go to the problem determination documentation for this type of terminal For more information refer to the Hardware Management Console for pSeries Maintenance Guide 140 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 161: ... The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM Equipmen...

Page 162: ...power level for a random sample of machines 1B 10dB 2 LpAm is the mean value of the A weighted sound pressure level at the 1 meter bystander positions for a random sample of machines 3 7029 Model 6E3 levels apply to the following system configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of RAM non redundant power supply One power supply 1 processor fan 4 7029 Model 6C3 levels apply t...

Page 163: ...ountry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ap...

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Page 165: ...line is entered the screen moves down one line Auto LF Off Off Off For the On setting pressing the Return key moves the cursor to the first character position of the next line For the Off setting pressing the Return key moves the cursor to the first character position of the current line The CR and LF characters are generated by the New line setting CRT saver Off Off 10 The 10 setting causes the d...

Page 166: ... CR character as the line turnaround character Interface EIA 232 EIA 232 EIA 232 Uses the EIA 232 interface protocol Line control IPRTS IPRTS IPRTS Uses the permanent request to send IPRTS signal to communicate with system unit Break signal ms 500 500 500 The terminal sends a break signal to the system unit within 500 ms after the Break key is pressed Send null suppress On On Trailing null charact...

Page 167: ... the Insert key is pressed Additional Printer Attributes The following printer attributes are for a printer attached to the 3151 3161 and 3164 terminals Printer Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Settings Description Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per second line speed to communicate with the system unit Word length bits 8 8 8 Selects eight...

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Page 169: ...re that system power remains off 4 Start the service processor menus See Chapter 4 Using the Service Processor on page 27 5 Set the system name See Privileged User Menus on page 29 6 Enable surveillance See 34 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 46 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attach modems if needed See Accessing th...

Page 170: ...server again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your server 8 The message No Carrier displays on your remote terminal Testing Call Out During the setup you entered your phone numbers for the pager on page 49 and customer voice on page 49 These numbers are used for this test 1 Your rem...

Page 171: ...e remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit SMIT Appendix D Service Processor Setup and Test 151 ...

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Page 173: ...r firmware in the usr share modems subdirectory if your system or server is running AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Confi...

Page 174: ...Zn configuration file modem_z0 cfg is recommended Go to step 7 5 Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share modem_m1 cfg as models to help you create a file for your particular modem See Customizing the Modem Configuration...

Page 175: ...ssage causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Using the Generic Sample Modem Configuration Files The following table contains information to help you determine which modem configuration file to use with various modems Modem Setup Z Setup Z0 Rare S...

Page 176: ... and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual 2 Copy the usr share modems mode...

Page 177: ...Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configur...

Page 178: ...ommunications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions...

Page 179: ...fter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observa...

Page 180: ...cted as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or t...

Page 181: ...TO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independen...

Page 182: ...se code Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to...

Page 183: ...s successful send ATV0S0 0 r Numeric response code Auto Answer OFF expect 0 r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix E Modem Configurations 163 ...

Page 184: ...r PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retrain with adaptive rate Set 6second expect 0 r or OK r n timeout 2 Confirm commands successful send ATV0X0S0 0 r Numeric response code AT compa...

Page 185: ...ge send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send ATH0 r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F E0E0 r Reset to factory defaults E0 data compression disabl...

Page 186: ...ponses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 ar...

Page 187: ...wer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm succes...

Page 188: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 168 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 189: ...ic responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 ...

Page 190: ...t AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confi...

Page 191: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix E Modem Configurations 171 ...

Page 192: ... echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem ...

Page 193: ...ponse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore fir...

Page 194: ...and to factory default choices Fn but doesn t work properly with this setup file setup F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has c...

Page 195: ...10 r or 5 r or 1 r busy 7 r timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disconnect delay 2 Separate from previous data send Assure command mode delay 2 Allow mode switching delay send ATH0T r Set modem switch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem re...

Page 196: ...C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f1 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT F1 reset...

Page 197: ...quote marks condout send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r ...

Page 198: ...14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n ti...

Page 199: ...disable 34 customer account setup menu 50 D deconfigure memory 58 deconfigure continued processor 58 diaggetrto command 104 diagnostic run time change 104 display 104 diagnostics considerations 81 loading 86 128 129 online 82 concurrent mode 84 85 loading 127 maintenance mode 85 problem determination loading 137 running service mode 83 service mode 82 standalone 86 considerations 86 loading 128 NI...

Page 200: ...ea network service aid 117 log repair action service aid 117 M media bays and backplane 8 memory 8 configure 58 deconfigure 58 memory configuration deconfiguration menu 43 menu boot mode 39 call in call out 46 call out policy setup 50 customer account setup 50 general user 29 language selection 45 LED indicator 45 main 29 memory configuration deconfiguration 43 modem configuration 47 OS surveillan...

Page 201: ... 58 processor configuration deconfiguration menu 41 processors 8 product disposal 141 publications accessing xv online xv 2 R reading the operator panel display 13 reboot restart policy setup menu 38 recycling 141 related publications xv remote IPL Initial Program Load setup 71 repair log service aid 117 reset fault indicators 109 restart recovery 52 RETAIN 50 retries 50 ring indicate power on men...

Page 202: ...n menu 29 memory configuration deconfiguration menu 43 menus 27 modem configuration menu 47 monitoring surveillance 59 operational phases 64 OS surveillance setup menu 34 parameters service mode 51 passwords 33 power control network utilities menu 44 service processor continued privileged user menus 29 procedures in service mode 51 processor configuration deconfiguration menu 41 reboot restart pol...

Page 203: ...ngs restore default 79 system power on methods 51 T telephone setup menu 48 terminal type identifying 82 testing the setup call in 150 call out 150 trademarks xvii transfer of a modem session 159 TTY terminal attributes general 145 TTY terminal attributes required for diagnostics 145 V verification system additional 129 verification system 129 verifying harware operation 127 vital product data SCS...

Page 204: ...184 pSeries 610 Model 6C3 and Model 6E3 User s Guide ...

Page 205: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distri...

Page 206: ...DS 905 6C006 11400 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 207: ......

Page 208: ... Printed in U S A May 2003 SA38 0629 00 ...

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