IBM PC 300PL Types 6862, User Manual

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In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many
problems can be remotely diagnosed and corrected quickly and easily. In
addition to a modem, a remote-access application program is required. This
service is not available for servers. There might be a charge for this service,
depending on the request.
For more information about configuring your PC for Online Housecall:
Ÿ
In the U.S., call 1-800-772-2227.
Ÿ
In Canada, call 1-800-565-3344.
Ÿ
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter. Expert technical-support representatives
are available to assist you with questions you might have on the following:
Ÿ
Setting up your computer and IBM monitor
Ÿ
Installing and setting up IBM options purchased from IBM or an IBM
reseller
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30-day, preinstalled-operating-system support
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Arranging for service (on-site or carry-in)
Ÿ
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server,
you are eligible for IBM Start Up Support for 90 days after installation.
This service provides assistance for:
Ÿ
Setting up your network operating system
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Installing and configuring interface cards
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Installing and configuring network adapters
Please have the following information ready when you call:
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Machine Type and Model
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Serial numbers of your computer, monitor, and other components, or
your proof of purchase
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Description of the problem
Ÿ
Exact wording of any error messages
Ÿ
Hardware and software configuration information for your system
Chapter 7. Getting help, service, and information
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