IBM PC 300PL Types 6862, User Manual, Page: 138 / 190

Serial-port problems
Printer problems
Serial-port problems Action
The serial port cannot be
accessed. Verify that:
1. Each port is assigned a unique address. For
information on how to set a new port address, see
Chapter 4, “Using the Configuration/Setup Utility
program” on page 39
2. The serial-port adapter, if you added one, is
properly installed and firmly seated. See
Chapter 5, “Installing options” on page 61 for
instructions on adding adapters.
If you cannot correct the problem, have the computer
serviced.
Printer problems Action
The printer does not
work. Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is securely connected to
the correct parallel, serial, or USB port on the
computer. (See “Desktop model connections” on
page 12 or “Tower model connections” on page 13
for the location of the parallel, serial, and USB
ports.)
Note: Non-IBM printer signal cables might cause
unpredictable problems.
3. You have assigned the printer port correctly in
your operating system or application program.
4. You have assigned the printer port correctly in the
Configuration/Setup Utility program. For more
information, see Chapter 4, “Using the
Configuration/Setup Utility program” on page 39.
5. If the problem persists, run the tests described in
the documentation that comes with your printer.
If you cannot correct the problem, have the computer
serviced.
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PC 300PL and PC 300GL User Guide