IBM Netfinity FAStT500, Installation Manual

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Copyright IBM Corp. 2000 49
Chapter 4. Getting help, service, and information
If you need help, service, technical assistance, or just want more information about IBM products,
you will find a wide variety of sources available from IBM to assist you.
With the original purchase of an IBM hardware product, you have access to extensive support
coverage. During the IBM hardware product warranty period, you may call the IBM Personal
Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered
under the terms of the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
• Problem Determination - Trained personnel are available to assist you with determining if you
have a hardware problem and deciding what action is necessary to fix the problem.
• IBM Hardware Repair - If the problem is determined to be caused by IBM hardware under
warranty, trained service personnel are available to provide the applicable level of service.
• Engineering Change Management - Occasionally, there might be changes that are required
after a product has been sold. IBM or your reseller, if authorized by IBM, will make
Engineering Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service. Refer to the IBM hardware
warranty for a full explanation of IBM’s warranty terms.
Please have the following information ready when you call:
• Machine Type and Model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information