IBM LS42 - BladeCenter - 7902, Installation Manual

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expense, unless IBM specifies otherwise. You are responsible for its
installation and verification of operation.
Type 8 - CRU and Machine Exchange Service
At IBM’s discretion you will receive specified CRU service or IBM will
initiate shipment of a replacement Machine to your location. You must
pack the failing Machine into the shipping container that contained the
replacement Machine and return the failing Machine to IBM.
Transportation charges, both ways, are paid by IBM. You may be charged
for the replacement Machine if IBM does not receive the failing Machine
within 15 days of your receipt of the replacement Machine. You are
responsible for its installation and verification of operation.
Service Levels
Service levels specified below are response-time objectives only and are not
guarantees. The specified service level may not be available in all worldwide
locations. Charges may apply outside IBM’s normal service area. Response times
are based on local standard business days and working hours. Unless otherwise
specified, all responses are measured from the time the customer contacts IBM for
problem determination until IBM has resolved the problem remotely or scheduled
service to be performed. Same Business Day Warranty Service (SBD) is based on
local standard business days and working hours. Next Business Day Warranty
Service (NBD) is based on commercially reasonable effort.
IBM encourages you to use available remote support technologies. Failure to install
and use available remote connectivity tools and equipment for direct problem
reporting, remote problem determination and resolution may result in an increased
service level response-time due to resource requirements.
1. Next Business Day (NBD), 9X5
2. Same Business Day (SBD), 9X5
3. Same Day (SD), 24X7
IBM Contact Information
For IBM in Canada or the United States, call 1-800-IBM-SERV (or 1-800-426-7378).
For IBM in the European Union (EU), Asia Pacific, and Latin America countries,
contact IBM in that country or visit the IBM Directory of Worldwide Contacts at
the following IBM Internet website: http://www.ibm.com/planetwide/.
Appendix B. IBM Statement of Limited Warranty Z125-4753-10 08/2008
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