background image

Chapter

 

6.

 

Solving

 

problems

 

This

 

chapter

 

provides

 

basic

 

information

 

about

 

the

 

diagnostic

 

tools

 

that

 

are

 

available

 

to

 

help

 

you

 

solve

 

some

 

common

 

problems

 

that

 

might

 

occur

 

while

 

you

 

are

 

setting

 

up

 

the

 

blade

 

server.

 

If

 

you

 

install

 

the

 

blade

 

server

 

in

 

the

 

BladeCenter

 

unit

 

and

 

the

 

blade

 

server

 

does

 

not

 

start,

 

perform

 

the

 

following

 

actions:

 

v

   

Make

 

sure

 

that

 

the

 

BladeCenter

 

unit

 

is

 

correctly

 

connected

 

to

 

a

 

power

 

source.

 

v

   

Reseat

 

the

 

blade

 

server

 

in

 

the

 

BladeCenter

 

unit

 

(see

 

“Installing

 

the

 

blade

 

server

 

in

 

a

 

BladeCenter

 

unit”

 

on

 

page

 

40).

 

v

   

If

 

the

 

power-on

 

LED

 

is

 

flashing

 

slowly,

 

turn

 

on

 

the

 

blade

 

server

 

(see

 

“Turning

 

on

 

the

 

blade

 

server”

 

on

 

page

 

13).

 

v

   

If

 

you

 

have

 

just

 

added

 

a

 

new

 

optional

 

device

 

or

 

component,

 

make

 

sure

 

that

 

it

 

is

 

correctly

 

installed

 

and

 

compatible

 

with

 

the

 

blade

 

server

 

and

 

its

 

components.

 

If

 

the

 

device

 

or

 

component

 

is

 

not

 

compatible,

 

remove

 

it

 

from

 

the

 

blade

 

server,

 

reinstall

 

the

 

blade

 

server

 

in

 

the

 

BladeCenter

 

unit,

 

and

 

then

 

restart

 

the

 

blade

 

server.

If

 

the

 

blade

 

server

 

does

 

not

 

start

 

after

 

you

 

have

 

performed

 

the

 

preceding

 

actions,

 

see

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

on

 

the

 

BladeCenter

 

Documentation

 

CD.

 

Diagnostic

 

tools

 

overview

 

The

 

following

 

tools

 

are

 

available

 

to

 

help

 

you

 

diagnose

 

and

 

solve

 

hardware-related

 

problems:

 

v

   

POST

 

beep

 

codes

 

The

 

power-on

 

self-test

 

beep

 

codes

 

can

 

indicate

 

the

 

detection

 

of

 

a

 

problem.

 

   

One

 

beep

 

indicates

 

successful

 

completion

 

of

 

POST

 

   

Repeating

 

long

 

beeps

 

indicate

 

a

 

memory

 

error.

 

Make

 

sure

 

that

 

all

 

DIMMs

 

are

 

correctly

 

installed.

 

   

Additional

 

beep

 

codes

 

are

 

listed

 

under

 

“Diagnostics”

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

for

 

your

 

blade

 

server

 

type.

v

   

POST

 

error

 

codes

 

The

 

POST

 

error

 

codes

 

indicate

 

the

 

detection

 

of

 

a

 

problem.

 

See

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

for

 

more

 

information.

 

v

   

ServerGuide

 

problems

 

The

 

table

 

in

 

“ServerGuide

 

problems”

 

on

 

page

 

56

 

lists

 

problem

 

symptoms

 

and

 

steps

 

to

 

correct

 

the

 

problems.

 

v

   

Troubleshooting

 

tables

 

Use

 

the

 

troubleshooting

 

tables

 

to

 

find

 

solutions

 

to

 

problems

 

that

 

have

 

identifiable

 

symptoms.

 

These

 

tables

 

are

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

for

 

your

 

blade

 

server.

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2006

 

55

Summary of Contents for LS21 - BladeCenter - 7971

Page 1: ...Support Web site Before installing the BladeCenter LS21 Type 7971 or LS41Type 7972 blade server in a BladeCenter unit complete the following procedures Install and configure the rack according to the...

Page 2: ...tions and verify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved H...

Page 3: ...BladeCenter LS21 Type 7971 and LS41 Type 7972 Installation and User s Guide...

Page 4: ...d the Warranty and Support Information document for your blade server type on the Documentation CD Second Edition January 2007 Copyright International Business Machines Corporation 2006 All rights res...

Page 5: ...Removing the bezel assembly 22 Installing a SAS hard disk drive 23 Installing additional memory 24 Installing an additional microprocessor 27 Installing an I O expansion card 31 Installing a small for...

Page 6: ...istance 57 Before you call 57 Using the documentation 57 Getting help and information from the World Wide Web 58 Software service and support 58 Hardware service and support 58 IBM Taiwan product serv...

Page 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Page 8: ...e caution or danger statement in the IBM Safety Information book For example if a caution statement begins with a number 1 translations for that caution statement appear in the IBM Safety Information...

Page 9: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 10: ...fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are...

Page 11: ...power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove...

Page 12: ...13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed br...

Page 13: ...For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document for your blade server on the Documentation CD You can obtain up to...

Page 14: ...sible when the blade server is not in the BladeCenter unit The LS41 Type 7972 blade server is available in two configurations Some models come with the optional multi processor expansion MPE unit and...

Page 15: ...wing documentation also comes with the blade server v Problem Determination and Service Guide This document is in Portable Document Format PDF on the IBM Documentation CD It contains information to he...

Page 16: ...e Install and use tab 4 Click Product documentation The IBM Documentation CD You can run the IBM Documentation CD on any personal computer that meets the hardware and software requirements The IBM Doc...

Page 17: ...drive then run the following command from the mnt cdrom directory sh runlinux sh Select your blade server from the Product menu The Available Topics list displays all the documents for your blade serv...

Page 18: ...nient or problem situations v Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could...

Page 19: ...ble width models Drives Supports small form factor Serial Attached SCSI SAS drives One in single width models or two in double width models Integrated functions v Dual Gigabit Ethernet controllers v E...

Page 20: ...ide program detects installed hardware options and provides the correct configuration programs and device drivers For more information about the ServerGuide Setup and Installation CD see Using the Ser...

Page 21: ...serted into the BladeCenter unit You can configure and monitor the power environment by using the management module For more information about configuring and using power throttling see the management...

Page 22: ...ete list of operating systems that support IBM Director see the IBM Director Compatibility Document This document is in Portable Document Format PDF at http www ibm com pc support site wss document do...

Page 23: ...e cover to see the components For the double width type blade server you must remove the MPE unit to see the components on the blade server system board The following illustration shows the major comp...

Page 24: ...12 BladeCenter LS21 Type 7971 and LS41 Type 7972 Installation and User s Guide...

Page 25: ...ade server remotely by using the management module v If the blade server is connected to power the power on LED is flashing slowly the operating system supports the Wake on LAN feature and the Wake on...

Page 26: ...ED Information LED Blade error LED Media tray select button Power control button Power on LED KVM select button Press this button to associate the shared BladeCenter unit keyboard video and mouse port...

Page 27: ...you can use the management module Web interface to determine whether local control has been disabled on the blade server Note The operating system in the blade server must provide USB support for the...

Page 28: ...ents including connectors for user installable options for the blade server DIMM 4 DIMM 3 DIMM 2 DIMM 1 SAS hard disk drive I O expansion card Battery Blade expansion Concurrent KVM Microprocessor 1 M...

Page 29: ...e area where you are working Place removed covers and other parts in a safe place v Back up all important data before you make changes to disk drives v Before you remove a hot swap blade server from t...

Page 30: ...electrostatic discharge ESD wrist strap especially when you handle modules optional devices or blade servers To work correctly the wrist strap must have a good contact at both ends touching your skin...

Page 31: ...ve unintended consequences Some configuration information and update options are established according to bay number if you reinstall the blade server into a different bay you might need to reconfigur...

Page 32: ...er is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 19 for instructions 3 Carefully lay the blade server down on a flat static protective su...

Page 33: ...ps 1 Read the safety information beginning on page v and Installation guidelines on page 17 2 Open the blade server cover see Opening the blade server cover on page 20 for instructions 3 If the expans...

Page 34: ...tion guidelines on page 17 2 Open the blade server cover see Opening the blade server cover on page 20 for instructions 3 If you are removing the bezel assembly from the blade server and an expansion...

Page 35: ...move the blade server from the BladeCenter unit See Removing the blade server from the BladeCenter unit on page 19 for instructions 3 Carefully lay the blade server on a flat static protective surface...

Page 36: ...in blade server BIOS the blade server can support a minimum of 1 GB and a maximum of 32 GB of system memory for single width blade servers or a maximum of 64 GB of system memory for blade servers with...

Page 37: ...these steps it is important that you v Do not press or squeeze the chip surface of the DIMM during installation v Do not rock the DIMM when inserting it into the connector v When inserting a DIMM simu...

Page 38: ...the DIMM to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the DIMM for at least 2 sec...

Page 39: ...ng a microprocessor v Always install microprocessors that have the same cache size and type the same clock speed electrical specifications and identical internal and external clock frequencies includi...

Page 40: ...nit is attached to the blade server remove the expansion unit see Removing an expansion unit on page 21 6 Locate microprocessor socket one if a microprocessor is already installed then locate the micr...

Page 41: ...he microprocessor over the microprocessor socket Align the notches on both sides of the microprocessor with the notches in the socket and carefully place the microprocessor into the socket f Carefully...

Page 42: ...UNTIL TIGHT 720 720 13 If you have other options to install or remove do so now otherwise go to Completing the installation on page 36 30 BladeCenter LS21 Type 7971 and LS41 Type 7972 Installation an...

Page 43: ...I O expansion card In a blade server with an MPE installed you can install an additional small form factor card or standard form factor expansion card If the blade server has an MPE installed a high s...

Page 44: ...rd on the blade server and an expansion unit is installed remove the expansion unit see Removing an expansion unit on page 21 6 Touch the static protective package that contains the expansion card to...

Page 45: ...20 for instructions 5 If you are installing the expansion card on the blade server and an expansion unit is installed remove the expansion unit see Removing an expansion unit on page 21 6 Touch the s...

Page 46: ...lade server that will be connected to an expansion unit If you will be installing a high speed expansion card on the blade server with an expansion unit installed remove the expansion unit see Removin...

Page 47: ...tective surface 4 Open the cover see Opening the blade server cover on page 20 for instructions 5 If you are installing the cKVM card on the blade server and an expansion unit is installed remove the...

Page 48: ...s energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server 4 Reinstall the blade server into the BladeCenter unit see...

Page 49: ...connector Control panel cable To install the blade server bezel assembly complete the following steps 1 Read the safety information beginning on page v and Installation guidelines on page 17 2 If inst...

Page 50: ...r is installed remove it by pulling the cover off of the connector 5 If you are installing an MPE unit and the MPE connector cover on your blade server is installed remove it by pulling the cover off...

Page 51: ...you removed the bezel assembly replace it now see Installing the bezel assembly on page 37 for instructions 3 If you removed an expansion unit from a double width type blade server replace it now see...

Page 52: ...ay for the blade server An additional bay is required for each blade expansion device connected to the blade server Notes v When any blade server or option is in blade bays 7 through 14 in a BladeCent...

Page 53: ...different blade bay from the one from which it was removed could have unintended consequences and you might have to reconfigure the blade server If this is the initial installation for the blade serv...

Page 54: ...the keyboard video mouse select button See Understanding the control panel and LEDs on page 14 for information about these buttons and their functions The Ethernet controllers on the blade server comm...

Page 55: ...ftware setup tools and installation tools that are designed for the blade server Use this CD during the installation of the blade server to configure basic hardware features and to simplify the instal...

Page 56: ...ons in the Configuration Setup Utility program the changes are reflected in the system summary you cannot change settings directly in the system summary Processor Summary Select this choice to view in...

Page 57: ...module Web interface You can set keyboard operating characteristics such as whether the blade server starts with the keyboard number lock on or off You can enable the blade server to run without a dis...

Page 58: ...log entries v Save Settings Select this choice to save the changes you have made in the settings v Restore Settings Select this choice to cancel the changes you have made in the settings and restore...

Page 59: ...information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automaticall...

Page 60: ...and Installation CD you must have the operating system CD to install the operating system The ServerGuide program has the following features v Sets system date and time v Detects installed hardware o...

Page 61: ...mplete the installation The BladeCenter CD ROM drive must be associated with the blade server before you perform this step Installing the operating system without ServerGuide If you have already confi...

Page 62: ...ng the Configuration Setup Utility program on page 44 Each Ethernet controller on the system board is routed to a different I O module in I O module bay 1 or bay 2 The routing from an Ethernet control...

Page 63: ...as for the controller 4 Ping an external computer on the network connected to the switch module or pass thru module If you can ping the external computer the Ethernet controller that you enabled is as...

Page 64: ...the blade server make sure that the blade server is the owner of the keyboard video and mouse and watch the monitor screen 2 When the LSI Logic Configuration Utility message appears press Ctrl C 3 Us...

Page 65: ...ouse and removable media drives The BladeCenter unit uses USB for internal communication with these devices 2 Some operating systems such as Red Hat Linux 7 3 enable you to select the type of mouse th...

Page 66: ...system you plan to install see http www ibm com servers eserver xseries systems_management Downloading operating system installation instructions You can download operating system installation instruc...

Page 67: ...erver If the blade server does not start after you have performed the preceding actions see the Problem Determination and Service Guide on the BladeCenter Documentation CD Diagnostic tools overview Th...

Page 68: ...ions Symptom Suggested action The ServerGuide Setup and Installation CD will not start v Make sure that the CD ROM drive is associated with the blade server that you are configuring v Make sure that t...

Page 69: ...ubmit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is...

Page 70: ...pported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www...

Page 71: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Page 72: ...demarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Li...

Page 73: ...local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return pr...

Page 74: ...the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous su...

Page 75: ...cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of...

Page 76: ...and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus...

Page 77: ...ensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures T...

Page 78: ...66 BladeCenter LS21 Type 7971 and LS41 Type 7972 Installation and User s Guide...

Page 79: ...ry 16 microprocessor 16 MPE board 16 SAS hard disk drives 16 system board 16 controller enable or disable Ethernet 44 enable or disable SCSI 44 Ethernet 50 memory 9 Serial Attached SCSI SAS 23 control...

Page 80: ...y select button 15 memory specifications 7 memory module installing 24 order of installation 24 specifications 7 9 supported 7 microprocessor heat sink 29 installing 27 specifications 7 MPE removing 2...

Page 81: ...ations BladeCenter LS21 and LS41 7 standard form factor expansion card installing 33 start options 45 starting the blade server 13 startup sequence setting 45 static electricity 18 static sensitive de...

Page 82: ...70 BladeCenter LS21 Type 7971 and LS41 Type 7972 Installation and User s Guide...

Page 83: ......

Page 84: ...Part Number 42C4897 Printed in USA 1P P N 42C4897...

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