IBM Infoprint 1410, User Manual

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Solving other problems
132
Troubleshooting
Solving other problems
Calling for service
When you call for MFP service, be prepared to describe the problem you are experiencing or the
error message on the control panel display.
You need to know your MFP model type and serial number. Refer to the label on the inside cover of
the upper front door of the MFP for this information. The serial number is also listed on the menu
settings page. See
Printing the menu settings page for more information.
For information about obtaining service, contact the place where you bought your printer.
The Web
pages you
browse are
blank. HTTP server is
disabled. • Try several standard network verification tests, such as using the
PING command to check connectivity on the network.
• Contact your support person.
Scanned
profiles fail
to work. Firewalls are
enabled. Some versions of Windows operating systems have firewalls enabled.
Contact your support person for assistance with the firewall.
Problem Solution
How do I get updated print drivers
or utilities? Contact the place where you purchased your MFP.
Where are the MFP PCL escape
codes listed? The drivers CD that was shipped with your MFP contains an
Adobe Acrobat file with a complete list of Printer Command
Language (PCL) escape codes.
Problem Cause Solution