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MAP 1240: Memory Problem Resolution

Note: The firmware or error code that sent you here could be one of the following:

v

Service Processor Checkpoints 910B, 910C, 910E or 95xx

v

Firmware Checkpoints E134 or E701

v

System Power Control Network Error Code 1011840C

v

Firmware Error Codes 25Cyy001, 25Cyy002, 25B00001 or 25B00004

v

Service Processor Error Codes 406x001x, 406x010x, 406x013x, 406x0CA6 or
450x30xx

v

Common Firmware Error Codes B1xx466x

v

Problem Determination Error Code M0MEM002

These checkpoints and error codes are referred to as

a memory code in this

MAP.

Purpose of This MAP

This MAP is used to troubleshoot a problem when the system stops with a memory
checkpoint or memory error code on the operator panel display or console.

Notes:

1. If the symptom changes while you are using this MAP, check for loose cards,

cables, and obvious problems. If you do not find a problem, go to “MAP 1540:
Minimum Configuration” on page 101.

2. The service processor may have recorded one or more symptoms in its error log. It

is a good idea to examine that error log before proceeding (see Service Processor
System Information Menu).

3. The service processor may have been set by the user to monitor service operations

and to attempt recoveries. You might want to disable these actions while you
diagnose and service the system. If you disable them, make note of their current
settings so that you can restore them before you leave. The following settings may
be of interest to you.

Surveillance

From the Service Processor Setup Menu, go to
the Surveillance Setup menu and disable
surveillance.

Unattended Start

From the Service Processor System Power
Control Menu, disable unattended start mode.

Reboot Policy

From the System Power Control Menu, go to
the Reboot/Restart Policy Setup Menu and set:

1. Number of reboot attempts to 0 (zero)

2. Use OS-Defined restart policy to No.

3. Enable supplemental restart policy to No.

Call Out

From the Call-In/Call-Out Setup Menu, go to
the Serial Port Selection Menu and disable
call-out on both serial ports.

Chapter 3. Maintenance Analysis Procedures (MAPs)

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Summary of Contents for eserver 630 6C4

Page 1: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 00 ERserver IBM ...

Page 2: ......

Page 3: ...pSeries 630 Model 6C4 and Model 6E4 Service Guide SA38 0604 00 ERserver IBM ...

Page 4: ...nts to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2002 All rights reserved Note to U S Government Users Documentation related to r...

Page 5: ...t 16 POST Indicators 17 POST Keys 17 System Unit Locations 18 Power Supply Locations 22 Fan Locations 24 CEC Backplane Locations 25 PCI Riser Card Locations 26 Memory DIMM Location 28 Reading the Operator Panel and System LEDs 30 SCSI IDs and Bay Locations 31 System Logic Flow Diagram 32 Location Codes 33 Physical Location Codes 33 Location Code Format 33 AIX Location Codes 34 Mapping AIX and Phys...

Page 6: ...Boot Problems Concerns 150 Chapter 5 Error Code to FRU Index 153 Performing Slow Boot 153 Four Character Checkpoints 154 Replacing the Operator Panel 154 Replacing the Network Adapter 154 Determining Location Code 154 Checkpoint and Error Code Index 155 Operator Panel Error Codes 156 SPCN Error Codes 157 Firmware Error Codes 164 Service Processor Error Codes 182 Memory DIMM Present Detect Bits PD ...

Page 7: ...ne Diagnostics from the NIM Server 280 Chapter 7 Using the Service Processor 283 Service Processor Menus 283 Accessing the Service Processor Menus Locally 284 Accessing the Service Processor Menus Remotely 284 Saving and Restoring Service Processor Settings 284 Menu Inactivity 284 General User Menu 285 Privileged User Menus 287 Main Menu 287 Service Processor Setup Menu 289 Passwords 290 System Po...

Page 8: ...ress Indicator Log 326 Service Processor Operational Phases 327 Pre Standby Phase 327 Standby Phase 328 Bring Up Phase 329 Runtime Phase 329 Chapter 8 Using System Management Services 331 Select Language 332 Change Password Options 333 Set Privileged Access Password 333 View Error Log 333 Setup Remote IPL Initial Program Load 334 Change SCSI Settings 338 Select Console 339 Select Boot Options 339 ...

Page 9: ...l Door Model 6E4 368 Bezel Door Removal 368 Bezel Door Replacement 368 Bezels 369 Front Bezel Removal Model 6C4 369 Front Bezel Replacement Model 6C4 369 Front Bezel Removal Model 6E4 370 Front Bezel Replacement Model 6E4 370 PCI Adapters 371 PCI Hot Plug Manager Access 371 Non Hot Pluggable PCI Adapter Removal 374 Adding or Replacing a Non Hot Pluggable PCI Adapter 377 Hot Pluggable PCI Adapter R...

Page 10: ... Hot Swap Power Supply Removal 441 Non Hot Swap Power Supply Replacement 444 Hot Swap Power Supply Removal 445 Hot Swap Power Supply Replacement 448 Central Electronics Complex CEC Backplane 450 CEC Backplane Removal 450 CEC Backplane Replacement 455 Chapter 10 Parts Information 457 System Parts 458 System Parts continued 460 Model 6E4 Cover Set and Brackets 462 System Internal Cables 466 Power Ca...

Page 11: ...ll a Hardware Management Console HMC 507 Position the HMC and Monitor 507 Connect the Cables 508 Connect the 8 Port Adapter Cables 510 Connect the External Modem 510 Check the Microswitch Setting on the Modem 511 Connect the LAN Cable If Applicable 512 Plug in the HMC Power Cable 512 Configure the Network 512 Configure Inventory Scout Services 512 Collect Vital Product Data Information 513 Configu...

Page 12: ...ample File modem_m0 cfg 525 Sample File modem_m1 cfg 527 Sample File modem_z cfg 529 Sample File modem_z0 cfg 531 Sample File modem_f cfg 533 Sample File modem_f0 cfg 535 Sample File modem_f1 cfg 537 Index 541 x Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 13: ...hrough the unit must not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit v Consideration should be given to the connection of the equipment to the supply circuit so that ove...

Page 14: ...ame system unit When instructed to disconnect the power source ensure that all power cables have been unplugged DANGER To prevent electrical shock hazard disconnect all power cables from the electrical outlet before relocating the system D01 CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable with a properly grounded electrical outlet ...

Page 15: ...ion numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels For this reason ...

Page 16: ...xiv Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 17: ...ages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated info...

Page 18: ...xvi Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 19: ...ons provide additional information about your system v The Eserver pSeries 630 Model 6C4 and Model 6E4 Installation Guide order number SA38 0605 contains information on how to set up and cable the system install and remove options and verify system operation v The Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide order number SA38 0606 contains information to help users use the system use t...

Page 20: ...emarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both v AIX v Electronic Service Agent v Eserver v IBM v LANstreamer v PowerPC v pSeries Other company product and service names may be trademarks or service marks of others xviii Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 21: ...is a deskside system while the Model 6C4 is a 4 EIA unit drawer designed to be housed in a 19 inch rack Both models can be configured as a 1 to 4 way symmetric multiprocessing SMP system each can have up to 4 hot plug disk drives and 4 hot plug PCI adapters Both models support redundant hot plug power supplies cooling fans and PCI adapters Power is provided through ac power cords Either model can ...

Page 22: ... following illustration indicates the PCI X slot numbered locations when viewing from the rear of the system Processors v One and two way cards with POWER4 1 0 GHz microprocessors Notes 1 If you are using a 1 way processor then only one processor card should be used in your system If you are using a 2 way processor your system will support up to 2 processor cards 2 Using two 1 way processors or a ...

Page 23: ...D RAM diskette drive or tape drive Contact your sales representative to check the availablility of 8 mm tape drives Note Single Ended SCSI is not populated internally with your system If you will be using SCSI media devices in your system you will need to use a SCSI adapter loaded into PCI X slots 3 or 4 located on the PCI riser card Four hot plug disk drive bays v 18 2 GB to 293 6 GB of disk stor...

Page 24: ...system reset and service processor reset switch The service processor reset switch is the pin hole located on the operator panel above the system reset button System Reset Button Dumps AIX if dump is enabled and reboots Service Processor Reset Switch Resets the service processor standby mode Note The service processor reset switch is the pin hole located on the operator panel above the system rese...

Page 25: ... HACMP Console Serial Port 3 S3 Rear of the System HACMP UPS and Modems Notes 1 The rear S1 serial port is deactivated automatically when the front S1 serial port is being used 2 Serial port 1 is never used to run HACMP or attach a UPS If you are configuring your system to run HACMP and use a UPS concurrently you must connect HACMP to serial port 2 and the UPS to serial port 3 Do not run the UPS c...

Page 26: ...nagement issues at one control point From this control point service representatives use the Service Focal Point application to determine an appropriate service strategy Traditional service strategies become more complicated in a partitioned environment Each partition runs on its own unaware that other partitions exist on the same system If one partition reports an error for a shared resource such...

Page 27: ...erator v Operator To enable or disable the call home feature for one or more systems do the following Note It is strongly recommended that you not disable the call home feature 1 In the Navigation area select the Service Focal Point icon 2 In the Contents area select Enable Disable Call Home 3 The Enable Disable call home window displays a list of managed systems Click on the managed system you wa...

Page 28: ... Representative v Advanced Operator v Operator To enable or disable extended error data collection do the following 1 In the Navigation area select the Service Focal Point icon 2 In the Contents area select Enable Disable Extended Error Data Collection 3 The Enable Disable Extended Error Data Collection window displays a list of systems The window also lists each system s error class state and typ...

Page 29: ...ceable Event Overview window all lines in the same Serviceable Event are selected To open the Serviceable Event Details window for the selected event select the event and then click Event Details Viewing Serviceable Event Details To view serviceable event details do the following 1 Perform the steps in Viewing Serviceable Events on page 8 2 The Serviceable Event Details window opens showing extend...

Page 30: ...esulting window contains service processor errors Select a service processor error from the lower table and click the Service Processor Error Details button to see further details A window similar to the following displays Managing Extended Error Data To manage extended error data do the following 1 In the Navigation area select the Service Focal Point icon 2 In the Contents area click Select Serv...

Page 31: ...k Comments If you want to close the event and add comments click Close Event from this window The Serviceable Event Comments window opens 7 Type your name and add comments as appropriate You can also review previous comments but you cannot edit this information 8 If you clicked Comments on the Serviceable Event Details window clicking OK commits your entry and returns you to the Serviceable Event ...

Page 32: ...lower table shows any parts which you have replaced or added during your current update session but which have not been committed to the serviceable event The changes from the lower table are committed by clicking the OK or Apply button Replacing an Existing FRU To replace a part already listed for this serviceable event do the following 1 Perform the steps in Viewing Field Replaceable Unit FRU In...

Page 33: ...umber in the appropriate fields 4 Click Add to List The Update FRU Information window opens and displays the newly added FRU in the lower table as shown in the following example 5 Click OK or Apply to commit these changes in the lower table to the serviceable event Note After you click OK or Apply you cannot change this information If you clicked the Close Event button in the Serviceable Event Det...

Page 34: ...lick Select Serviceable Event 3 Perform the steps in Viewing Serviceable Event Details on page 9 4 Designate the set of serviceable events you want to view by typing the failing system s name the error class the serviceable event status and the number of days to view Click OK 5 Double click the serviceable event or select it and click Event Details from the menu 6 Click Partition Info A window sim...

Page 35: ...d on the operator panel observe the following 1 The power led begins to blink visibly faster 2 The system cooling fans are activated and can be heard revving up to operating speed 3 The power led stays on solid and progress indicators also referred to as checkpoints are visible on the operator panel display If the system is operating under AIX type the shutdown command to power off the system If y...

Page 36: ...re will use this terminal as the console regardless of the previous console selection After a console has been selected the console selection sequence is only started at boot time if there is a change in the system configuration as described above or the contents of the system s nonvolatile memory NVRAM are lost Note Moving an ASCII terminal from one serial port to another from S1 to S2 cannot be ...

Page 37: ...aker displays cause the system to start services or to initiate service mode boots used for configuring the system and diagnosing problems The keys are described below Note The program function keys F1 F12 on a keyboard attached to the CEC drawer are not used and will be ignored After the keyboard POST indicator displays you must use the numeric number keys 1 Key The numeric 1 key when pressed dur...

Page 38: ... customized service mode bootlist that was set up in the AIX service aids Note This is the preferred method of loading online diagnostics from the boot hard disk System Unit Locations Model 6C4 Front View 1 Operator Panel 2 Front Serial Port 3 CD ROM Drive optional 4 Media Bay 5 Hot Swap Disk Drives 18 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 39: ...nnector 2 4 System Power Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Connector 15 Mouse Connector 7 Hardware Management Console Connector HMC2 16 Keyboard Connector 8 Hardware Management Console Connector HMC1 17 Rack Indicator 9 Ethernet Connector 1 18 External SCSI Connector Chapter 1 Reference Information ...

Page 40: ...Model 6E4 Front View 1 Operator Panel 2 Front Serial Connector 3 CD ROM drive 4 Media bay 5 Hot swap disk drives 20 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 41: ...nnector 2 4 System Power Control Network Connector SPCN2 13 Serial Connector 3 5 System Power Control Network Connector SPCN1 14 Serial Connector 1 6 Parallel Connector 15 Mouse Connector 7 Hardware Management Console Connector HMC2 16 Keyboard Connector 8 Hardware Management Console Connector HMC1 17 Rack Indicator 9 Ethernet Connector 1 18 External SCSI Connector Chapter 1 Reference Information ...

Page 42: ...Power Supply Locations Model 6C4 1 Power Supply 1 Primary 3 AC Good LED Green 2 Power Supply 2 Redundant 4 DC Good LED Green 5 Fault LED Amber 22 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 43: ...Power Supply Rear View 3 Fault LED Amber 7 Primary Power Supply Rear View 4 DC Good LED Green Note Not shown in the above illustration are the LEDs located on the top of the power supplies For location references see the illustration showing the power supplies for the 7028 Model 6C4 Chapter 1 Reference Information 23 ...

Page 44: ...amber LED on the power supply indicates a problem with the power supply If a power supply is diagnosed with a cooling problem the entire power supply will need to be replaced 1 Processor Card Cooling Fan Primary Fan 1 4 PCI Adapter Cooling Fan Fan 3 2 Processor Card Cooling Fan Redundant Fan 2 5 Stacked Power Supply Cooling Fans 3 PCI Adapter Cooling Fan Fan 4 Note Not shown is the cooling fan int...

Page 45: ... Use Only 8 HMC1 Connector 24 PCI Cooling Fan 3 and 4 Connector 9 Ethernet 1 Connector 25 IDE CD ROM Signal Connector 10 Ethernet 2 Connector 26 Diskette Drive Signal Connector 11 Connector RIO G1 Connector 27 Diskette Drive Power Connector 12 Processor Cooling Fan 1 Connector Primary Fan 28 Media Power Connector 13 Processor Cooling Fan 2 Connector Redundant Fan 29 Disk Drive Backplane Power Conn...

Page 46: ... MHz 3 3 volts Use these slots with PCI adapters that do not demand high performance All slots are capable of running either 64 bit or 32 bit adapters However a 32 bit adapter operates in a 32 bit mode and shows no performance advantage while running in a 64 bit slot The following illustration shows the PCI adapter slot locations when viewing from the rear of the system 26 Eserver pSeries 630 Mode...

Page 47: ...ckplane Standoff Connectors Quantity 4 Located on the underside of the PCI Riser Card 8 Riser Card to Disk Drive Backplane Signal Connector 3 Manufacturing Use Only 9 Removal Sling 4 PCI Slot 4 10 External SCSI Port 5 PCI Slot 3 11 Internal Disk Drive SCSI Port for internal disk drive use only 6 PCI Slot 2 12 Push Labels Chapter 1 Reference Information 27 ...

Page 48: ... the same v The system must have at least four memory DIMMs installed 1 quad v The quad slot combinations are 1 3 6 and 8 or 2 4 5 and 7 Note 1 3 6 and 8 and 2 4 5 and 7 are the only possible slot combinations recognized by the system v There is no requirement as to which processor card is populated with memory on a two processor card system Note A processor card containing no memory is still func...

Page 49: ...ith each memory DIMM slot 1 Memory Module Slot 1 J2A 6 Memory Module Slot 6 J1A 2 Memory Module Slot 2 J2B 7 Memory Module Slot 7 J0B 3 Memory Module Slot 3 J3A 8 Memory Module Slot 8 J0A 4 Memory Module Slot 4 J3B 9 Processor Card 5 Memory Module Slot 5 J1B 10 Memory Module Fault LEDs Chapter 1 Reference Information 29 ...

Page 50: ...o a power source 3 Attention LED Normal State LED is off 4 SCSI Port Activity Normal State LED is on when there is SCSI activity 5 Ethernet Port Activity Normal State LED is on when there is Ethernet activity 6 Operator Panel Display Displays current status of system startup or diagnostic information in the event of a hardware problem 7 Front Serial Connector FS1 Serial port uses RJ48 connector Us...

Page 51: ...I ID 8 5 D11 Disk Drive SCSI ID 9 6 D12 Disk Drive SCSI ID 10 7 D13 Disk Drive SCSI ID 11 Notes 1 The SCSI bus IDs are the recommended values and indicate how the IDs are set when the system is shipped from the factory Field installations might not comply with these recommendations 2 Media bay location D02 is designed to house one of the following optional devices v Tape Drive v DVD RAM v Diskette...

Page 52: ...System Logic Flow Diagram 32 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 53: ...n the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its connector S1 which is located on planar P2 its base location code but the indicates that further devices can be connected to it at the external S1 serial connector The keyboard controller and its connector...

Page 54: ...ector v The GH value identifies a port address device or FRU Adapters and cards are identified only with AB CD The possible values for AB are 00 Processor bus 01 ISA bus 02 EISA bus 03 MCA bus 04 PCI bus used in the case where the PCI bus cannot be identified 05 PCMCIA buses xy For PCI adapters where x is equal to or greater than 1 The x and y are characters in the range of 0 9 A H J N P Z O I and...

Page 55: ... 01 D1 00 00 A second diskette drive is 01 D1 00 01 SCSI Devices Drives For SCSI devices the location code is defined as follows AB CD EF G H Logical Unit address of the SCSI Device Control Unit Address of the SCSI Device Connector ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus Where AB CD EF are the same as non SCSI devices G defines the control unit address of t...

Page 56: ...card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot 5 v Integrated ISA adapters 01 D1 Diskette adapter 01 R1 Parallel port adapter 01 S1 Serial port 1 adapter 01 S2 Serial port 2 adapter 01 S3 Serial port 3 adapter 01 K1 Keyboard adapter v Device attached to SCSI controller 10 60 00 4 0 Device attached to integrated SCSI Po...

Page 57: ...Mapping AIX and Physical Location Codes Use the following illustration to aid you in the mapping of a location code to its connector on the system backplane Chapter 1 Reference Information 37 ...

Page 58: ...Use the following illustration to aid you in the mapping of a location code to its DIMM slot on the processor cards 38 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 59: ...n to aid you in the mapping of a location code to its slot on the PCI riser card Use the following illustration to aid you in the mapping of a location code to its slot on the disk drive backplane Chapter 1 Reference Information 39 ...

Page 60: ...cessor Card 1 Memory DIMM 1 U0 1 P1 C1 M1 Memory DIMM 2 U0 1 P1 C1 M2 Memory DIMM 3 U0 1 P1 C1 M3 Memory DIMM 4 U0 1 P1 C1 M4 Memory DIMM 5 U0 1 P1 C1 M5 Memory DIMM 6 U0 1 P1 C1 M6 Memory DIMM 7 U0 1 P1 C1 M7 Memory DIMM 8 U0 1 P1 C1 M8 Memory DIMMs on Processor Card 2 Memory DIMM 1 U0 1 P1 C2 M1 Memory DIMM 2 U0 1 P1 C2 M2 Memory DIMM 3 U0 1 P1 C2 M3 Memory DIMM 4 U0 1 P1 C2 M4 Memory DIMM 5 U0 ...

Page 61: ...thernet Connector 2 U0 1 P1 E2 1L 08 RIO G1 Connector U0 1 P1 Q3 RIO G0 Connector U0 1 P1 Q2 Rack Indicator USB Connector U0 1 P1 Q1 Serial Connector 1 U0 1 P1 S1 01 S1 Serial Connector S1F Located on Operator Panel U0 1 P1 S1 01 S1 Serial Connector 2 U0 1 P1 S2 01 S2 Serial Connector 3 U0 1 P1 S3 01 S3 Diskette Port U0 1 P1 D1 01 D1 Diskette U0 1 P1 D1 01 D1 00 00 CD ROM IDE U0 1 P1 Q6 A0 1G 19 0...

Page 62: ...1 F1 Fan 2 Redundant Processor Fan U0 1 F2 Fan 3 PCI Fan U0 1 F3 Fan 4 PCI Fan U0 1 F4 Operator Panel Operator panel U0 1 L1 Power Supply Power supply 1 Primary U0 1 V1 Power supply 2 Redundant U0 1 V2 Battery Battery U0 1 P1 V3 Platform Firmware Platform Firmware U0 1 P1 Y1 System VPD module System VPD module U0 1 L1 N1 Notes 1 The physical location code for the PCI slots when empty uses the P1 I...

Page 63: ...able Destination and Card Description 1 Operator Panel 2 IDE CD ROM 3 SCSI Media Device 4 CEC Backplane to Operator Panel Signal Power Cable 5 2 drop Power Cable from CEC Backplane to IDE CD ROM and other SCSI Media Devices 6 CEC Backplane to Disk Drive Backplane Power Cable 7 Disk Drive Backplane 8 Diskette Drive to CEC Backplane Power Cable 9 PCI Cooling Fans 3 and 4 Power Cable 10 Diskette Driv...

Page 64: ...Internal Signal Cable Routing Diagram 44 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 65: ... 8 CEC Backplane Connector to Diskette Drive Signal Cable 9 CEC Backplane to IDE CD ROM Signal Cable 10 Diskette Drive 11 IDE CD ROM 12 Disk Drive Backplane 13 PCI Riser Card to Disk Drive Backplane Signal Cable 14 PCI Riser Card to Disk Drive Backplane Signal Cable 15 PCI Riser Card 16 CEC Backplane 17 PCI Riser Card to External SCSI Signal Cable 18 External SCSI Port 19 CEC Backplane to Rack Ind...

Page 66: ...ertz 50 60 Thermal output maximum 2540 Btu hr Thermal output typical Btu hr Power Requirements minimum load 350 watts Power Requirements maximum load 670 watts Power factor US World Trade Japan 0 95 Inrush current 75 amps maximum at 10ms 25 amps maximum at 10ms 150ms Note True for the full input range of 180 V ac to 259 V ac and 47 to 63 Hz Maximum Altitude 2135 m 7000 ft Temperature Requirements ...

Page 67: ...rrect clearances 1 Inrush currents occur only at initial application of power no inrush occurs during normal power off on cycle 2 The upper limit of the dry bulb temperature must be derated 1 degree C per 137 m 450 ft above 915 m 3000 ft 3 The upper limit of the wet bulb temperature must be derated 1 degree C per 274 m 900 ft above 305 m 1000 ft 4 Levels are for a single system installed in a T00 ...

Page 68: ... UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V v Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power cables used in other countries consist of the following v Electrical cables Type HD21 v Attachment...

Page 69: ...side to side to determine if it is steady 4 Set the power button of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system 9 Check the voltage label on the back of th...

Page 70: ...50 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 71: ...ed service representative through the system These MAPs are the entry point for all isolation and error recovery procedures The MAPs are consistent with existing procedures and methods The system uses a set of integrated procedures mentioned earlier to which the MAPs are the primary entry point The MAPS are as follows v Entry MAP v Quick Entry MAP v Problem Determination MAP v Power MAP v Minimum ...

Page 72: ...t Task Selection 5 Select Log Repair Action 6 Select the device that was repaired If the device is not listed select sysplanar0 Checkpoints The system uses various types of checkpoints error codes and SRNs which are referred to throughout this book primarily in Chapter 4 Checkpoints on page 123 Chapter 5 Error Code to FRU Index on page 153 Chapter 6 Loading and Using Online and Standalone Diagnost...

Page 73: ...an 8 digit error code is displayed in the operator panel display A location code may be displayed at the same time on the second line SRNs Service request numbers in the form xxx xxx xxx xxxx or xxxx xxx may also be displayed on the operator panel display and be noted in the AIX error log Checkpoints can become error codes if the system fails to advance past the point at which the code is presente...

Page 74: ... system maintenance Service Processor The service processor runs on its own power boundary and continually monitors hardware attributes the AIX operating system and the environmental conditions within the system Any system failure which prevents the system from coming back to an operational state a fully functional AIX operating system is reported by the service processor The service processor is ...

Page 75: ...y for a set of systems Prior to installing the Electronic Service Agent feature ensure that you have the latest level of system firmware You also need a properly configured modem For more information on configuring a modem see Appendix F Modem Configurations on page 517 Electronic Service Agent The Electronic Service Agent is a software extension to the AIX operating system that monitors the syste...

Page 76: ... workstation through the integrated Ethernet Once alerted to the system failure the control workstation initiates actions to prepare and send the service request A modem is required for enabling automated problem reporting to the IBM service center Configuration files for several types of modems are included as part of the Electronic Service Agent package Refer to Appendix F Modem Configurations o...

Page 77: ...nel use only the first eight digits to find the error in the tables The digits that display beyond the first eight digits are location codes that can assist you in diagnosing the problem See Location Codes on page 33 4 Licensed programs frequently rely on system information stored on the VPD module on the operator panel assembly If the MAPs indicate that the operator panel assembly should be repla...

Page 78: ...be a display problem distortion blurring etc 61 Power and cooling problems 62 888 sequence in operator panel display 62 Other symptoms or problems 62 Attention If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 101 unless you were directed to MAP 1540 by the error code Otherwise call for support if the actions for an error c...

Page 79: ... remains on the operator panel display or the operator panel display is filled with dashes or blocks Verify the operator panel cable from the operator panel to the CEC backplane is connected and properly seated at both ends If an ASCII terminal is available connect it to the system through serial port 1 1 If the service processor menu is displayed a Replace the operator panel assembly location U0 ...

Page 80: ...If you do not find the error code there go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems System stops with a 3 digit number displayed see below for 888 sequence The system stops with a 3 digit error code Add 101 to the left of the three digits to create an SRN Go to the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If ...

Page 81: ...anel If the managed system does not appear in the Navigation area of the HMC Management Environment then the HMC or the connection to the managed system might be failing 3 Go to the Entry MAP in the IBM Hardware Management Console for pSeries Maintenance Guide order number SA38 0603 4 If you cannot fix the problem using the HMC tests in the IBM Hardware Management Console for pSeries Maintenance G...

Page 82: ... and the power supply do not come on or stay on 1 Check the service processor error log 2 Go to MAP 1520 Power on page 91 The power LEDs on the operator panel and the power supply come on and stay on but the system does not power on 1 Check the service processor error log 2 Go to MAP 1520 Power on page 91 A rack or a rack mounted unit will not power on 1 Check the service processor error log 2 Go ...

Page 83: ...isplayed on the system console the system pauses and then restarts The term POST indicators refers to the device mnemonics the words memory keyboard network scsi and speaker that appear on the system console during the power on self test POST Go to Boot Problems Concerns on page 150 The system stops and all of the POST indicators are displayed on the system console The term POST indicators refers ...

Page 84: ... location U0 1 P1 See notes on page57 If the problem is fixed go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the problem is still not corrected go to MAP 1540 Minimum Configuration on page 101 No codes are displayed on the operator panel within a few seconds of turning on the system The operator panel is blank before the system is p...

Page 85: ...he controller is set to use that ID If settings do not appear to be in conflict 1 Replace the SCSI cable 2 Replace the device 3 Replace the SCSI adapter or the CEC backplane if connected to the integrated SCSI controller See notes on 57 if the CEC backplane is replaced Note In a twin tailed configuration where there is more than one initiator device normally another system attached to the SCSI bus...

Page 86: ... no recent error is logged in the error log go to step 3 2 If you are using a keyboard and a graphic display attached to the system v Select View Error Log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it v Look up the error in Chapter 5 Error Code to FRU Index on page 153 v If no recent error is logged in the error log go to step 3 3...

Page 87: ...el 6E4 User s Guide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore the settings at the conclusion of your service action In case the service processor settings were not saved by the user if you disable them make notes of their current settings for restoration before...

Page 88: ...t on the system power control menu from the service processor main menu 3 Power on the system Refer to Starting the System on page 350 4 Insert the diagnostic CD ROM into the CD ROM drive 5 When the keyboard indicator is displayed the word keyboard press the 5 key on the system console 6 Enter a password if requested 7 Wait until the diagnostics are loaded or the system appears to stop If you rece...

Page 89: ... have pressed the key soon enough when you were trying to indicate a service mode IPL of the diagnostic programs If this is the case start again at the beginning of this step Note Perform the system shutdown procedure before turning off the system If you are sure you pressed the correct key in a timely manner go to Step 1020 2 on page 72 If you are loading diagnostics from a NIM server check for t...

Page 90: ... backplane location U0 1 P1 See notes on page 57 c Go to MAP 1540 Minimum Configuration on page 101 3 Network go to MAP 1540 Minimum Configuration on page 101 4 SCSI go to MAP 1540 Minimum Configuration on page 101 5 Speaker a Replace the operator panel location U0 1 L1 Refer to Operator Panel on page 419 b Replace the CEC backplane location U0 1 P1 See notes on page 57 c Go to MAP 1540 Minimum Co...

Page 91: ... v If no recent error is logged in the error log go to step 3 2 If you are using a keyboard and a graphic display attached to the system v Select View Error Log v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it v Look up the error in Chapter 5 Error Code to FRU Index on page 153 and do the listed action v If no recent error is logged i...

Page 92: ...dentified by the size of the Enter key The Enter key extends into two horizontal rows v Replace the type 102 keyboard v Replace the CEC backplane location U0 1 P1 See notes on page 57 Type 106 keyboard Identified by the Japanese characters v Replace the type 106 keyboard v Replace the CEC backplane location U0 1 P1 See notes on page 57 ASCII terminal keyboard Go to the documentation for this type ...

Page 93: ... service processor may have recorded one or more symptoms in its error log It is a good idea to examine that error log before proceeding see Service Processor System Information Menu 3 The service processor may have been set by the user to monitor service operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make ...

Page 94: ...n Verify on the first screen that memory repeat gard is disabled If it is enabled disable it for the duration of this MAP When exiting this MAP to go to MAP 0410 in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems return the setting to enabled if necessary Step 1240 1 1 Go to the service processor menus and disable memory repeat gard on if it is not already disabled 2 Tu...

Page 95: ...Go to Step 1240 3 Yes Go to Step 1240 6 on page 77 Step 1240 3 1 Turn off the power Remove the power cord 2 Remove processor card 1 3 Reinstall processor card 2 in slot 1 4 Reattach the power cord Wait for OK in the operator panel 5 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it reaches the SMS menus 6 Power down the system using the whi...

Page 96: ...efective 1 Turn off the power Remove the power cord 2 Exchange the following FRUs one at a time in the order listed v CEC backplane v Processor cards 3 Reattach the power cord Wait for OK in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it reaches the SMS menus 5 Power down the system using the white button After the O...

Page 97: ... YES If there is only one quad of DIMMs on the card go to Step 1240 10 on page 78 If there are two quads of DIMMs on the card go to Step 1240 7 Step 1240 7 1 Turn off the power Remove the power cord 2 Remove one quad of DIMMs Record the positions of the DIMMs as they are removed When instructed to reinstall the DIMMs install them back into the same slots from which they were removed 3 Reattach the...

Page 98: ...Remove the power cord 2 Remove the quad of DIMMs that is on the processor card and reinstall the quad of DIMMs that had been removed The DIMMs can be reinstalled in either quad Go to Step 1240 11 on page 79 Step 1240 10 1 Turn off the power Remove the power cord 2 Move the quad of DIMMs that is on the processor card to the other quad s location 3 Reattach the power cord Wait for OK in the operator...

Page 99: ...move one of the DIMMs on the processor card and install the replacement DIMM or another known good DIMM 3 Reattach the power cord Wait for OK in the operator panel 4 Turn on the power Attempt to boot to the SMS menus The system may stop with an 8 digit error code before it reaches the SMS menus 5 Power down the system using the white button After the OK appears in the operator panel look at the me...

Page 100: ...rror code Service Guide Name Error Code Any Contains Menu Goal Error Code Any Contains hyphen SRN Error Code 5 Does not contain or SRN Error Code 6 Does not contain or Error Code Error Code 8 Does not contain or Error Code SRC or Ref Code For steps to be taken when beginning service on a machine with SFP see the MAP 1321 Quick Entry MAP for Systems with Service Focal Point on page 81 For steps to ...

Page 101: ...tions there Yes Go to Step 1321 3 Step 1321 3 Are there any service action events that are open No Go to Step 1321 14 on page 83 Yes Go to Step 1321 4 Step 1321 4 Record the list of open service action events Step 1321 5 From the list of serviceable events recorded in Step 1321 4 open the details of each service action event and examine the FRU list and error code s for each Step 1321 6 Are there ...

Page 102: ... on page 83 Yes Record the error codes from Step 1321 8 of the form 4xxB xxxx A0D 34x or A1D 34x that have the same first two characters on the left as the first two characters on the left of the error code recorded in Step 1321 1 on page 81 that sent you to this MAP Also record the service action event associated with each error code Go to Step 1321 12 Step 1321 12 From the list of open service a...

Page 103: ... events that are closed No Go to the table in Quick Entry MAP on page 58 Yes Go to Step 1321 16 Step 1321 16 Examine the details of the ten most recently closed service action events Are there any error codes or symptoms in the ten latest closed service action events that are the same as the error code or symptom recorded in Step 1321 1 on page 81 No Go to the table in Quick Entry MAP on page 58 Y...

Page 104: ...ble click on the description field to view the complete text Step 1321 20 Perform any actions that may be listed in the descriptions of all error codes of the form xxxxxx before proceeding Step 1321 21 Did you find a problem No Go to Step 1321 7 on page 81 Yes Go to MAP 0410 Repair Checkout in RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 84 Eserver pSeries 630 Models 6C4...

Page 105: ...any service action events that are open No This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events Step 1322 5 From the list of serviceable events recorded in Step 1322 4 perform Step 1322 6 through Step 1322 33 on page 89 for each open service action event Step 1322 6 Determine the error class of the serviceable e...

Page 106: ...to Step 1322 33 on page 89 Note There are service action events that will remain open when you leave this MAP Further service actions may be required to complete the repair Yes Go to Step 1322 11 Step 1322 11 Examine the details of this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this s...

Page 107: ... and highlight the service action event from the Error Associated With This Serviceable Event window Step 1322 18 Select the Close Event button Step 1322 19 Add comments for the serviceable event Include any unique additional information Select the OK button Step 1322 20 The following steps will add or update FRU information Step 1322 21 Did you replace add or modify a FRU of the open service acti...

Page 108: ...on you were using to debug the original problem Step 1322 29 From the HMC VTERM window of a partition in the list of all partitions type diag at the AIX command prompt Step 1322 30 1 When the diagnostic operating instructions are displayed press Enter 2 Select the Task Selection option Note If the terminal type is not defined you are prompted to define it before you can proceed 3 Select the Log Re...

Page 109: ...rviceable events recorded in list of serviceable events recorded in Step 1322 4 on page 85 Yes Go to Step 1322 34 Step 1322 34 While processing all service action events were you directed to Step 1322 14 on page 87 No This completes the repair return the system to the customer Note If during the processing of the list of open service action events some service actions events were left open further...

Page 110: ... with your repair action is not displayed on the Resource List select sysplanar0 5 Press commit after you have made your selection Step 1322 38 Exit from diagnostics in this partition and return to the AIX prompt Step 1322 39 Have all the partitions in the list of Axx partitions s you began recording in Step 1322 14 on page 87 been processed No Go to Step 1322 35 on page 89 to process the next par...

Page 111: ...rmined by the service processor and a warning level EPOW 5 Observe the following safety notices during service procedures DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrica...

Page 112: ...er LEDs on the operator panel and the power LEDs on the rear of the system unit are not blinking The operator panel display is blank Do the following Model 6C4 go to Step 1520 2 on page 93 Model 6E4 go to Step 1520 5 on page 94 v The ac power supply power LEDs are on If equipped with dc power the dc power supply power LEDs are blinking Power LEDs for either ac or dc power supplies on the operator ...

Page 113: ...ibution panel on NO Go to Step 1520 3 YES Go to Step 1520 5 on page 94 Step 1520 3 Do the following 1 Unplug the main power cable from the wall outlet 2 If you are servicing a drawer unit that is mounted in a rack unplug the main power cable from the power distribution panel 3 Check that the power cable has continuity 4 Check that the wall outlet has been wired correctly with the correct voltage D...

Page 114: ...ES Correct the problem Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1520 6 1 One of the following may be defective v Power supplies v CEC backplane v Memory DIMMs v Processor cards 2 To test each FRU exchange the FRUs that have not already been exchanged in the following order v Primary power supply v Redundant power supply if i...

Page 115: ...ut in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1520 8 1 Turn off the power 2 Unplug the power cables from the system unit 3 Record the slot numbers of all the adapters Label and record the location of any cables attached to the adapters Disconnect any cables attached to the adapters and remove all the adapters 4 Remove all but one quad of memory DIMMs from t...

Page 116: ...he power 2 Unplug the power cable from the system unit 3 Exchange one of the FRUs in the list 4 Connect the power cable to the system unit 5 Turn on the power Does the power LED on the operator panel come on and stay on NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been ex...

Page 117: ... of the parts in the list 4 Plug the power cable into the system unit 5 Turn on the power Does the power LED on the operator panel come on and stay on NO Replace the last part installed v If memory DIMMs on the first processor card were the last parts installed exchange the memory DIMMs one at a time to isolate the failing module If all memory DIMMs have been exchanged and the problem is not resol...

Page 118: ... YES Reinstall the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 If the symptom changed check for loose cards cables and obvious problems If you do not find a problem go to the Quick Entry MAP on page 58 and follow the instructions for the new sy...

Page 119: ...D must be on solid Replace the following FRUs in order 1 Power supply 1 primary 2 Power supply 2 redundant Perform error log analysis Do you receive an SRN indicating a voltage sensor out of range NO The last FRU exchanged is defective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacem...

Page 120: ...ective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 on page 98 If the symptom changed check for loose cards cables an...

Page 121: ...or more symptoms in its error log v If you arrived here after performing a slow boot look for a possible new error that occurred during the slow boot If there is a new error and its actions call for a FRU replacement perform those actions If this does not resolve the problem go to Step 1540 1 on page 102 v If an additional slow boot has not been performed or if the slow boot did not yield a new er...

Page 122: ...r this procedure diagnostics are run on a minimally configured system If a failure is detected on the minimally configured system the remaining FRUs are exchanged one at a time until the failing FRU is identified If a failure is not detected FRUs are added back until the failure occurs The failure is then isolated to the failing FRU Step 1540 1 1 Ensure that the diagnostics and the operating syste...

Page 123: ...al port 1 serial port 2 serial port 3 keyboard mouse Ethernet and so on 5 Remove the service access cover Model 6E4 or place the drawer Model 6C4 into the service position and remove the service access cover 6 Record the slot numbers of the PCI adapters Label and record the locations of any cables attached to the adapters Disconnect any cables attached to the adapters and remove all the adapters C...

Page 124: ...card 1 that contains no memory DIMMs then remove all but one quad of memory DIMMs from processor card 2 Place processor card 2 into processor slot 1 11 Record the slot numbers of the memory DIMMs on processor card 1 Remove all memory DIMMs except for one quad from processor card 1 Notes a Place the memory DIMM locking tabs in the locked upright position to prevent damage to the tabs b Memory DIMMs...

Page 125: ... code E1F2 E1F3 STBY 20EE000B or 4BA00840 displayed in the operator panel NO A memory DIMM in the quad you just replaced in the system is defective Turn off the power remove the power cords and exchange the memory DIMMs in that quad one at a time with new or previously removed memory DIMMs Repeat this step until the defective memory DIMM is identified or all memory DIMMs have been exchanged If you...

Page 126: ...tor panel display 3 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 20EE000B 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has chan...

Page 127: ...owing order 1 Memory DIMMs if present on processor card 2 exchange one at a time with new or previously removed memory DIMMs 2 Processor card 2 last one installed 3 CEC backplane see notes on page 57 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assis...

Page 128: ...ayed NO One of the FRUs remaining in the system unit is defective Exchange the FRUs that have not been exchanged in the following order 1 If you are using the hardware management console HSC go to the Entry MAP in the IBM Hardware Management Console for pSeries Maintenance Guide order number SA38 0603 If you cannot fix the problem using the HMC tests there may be a problem with the CEC backplane v...

Page 129: ...iate password if you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective Exchange the FRUs that have not been exchanged in the following order 1 IDE cable 2 CD ROM drive 3 CEC backplane see notes on page 57 4 Processor card Repeat this step until the defective FRU is identified or all the FRUs have been exchang...

Page 130: ... you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective Exchange the FRUs that have not been exchanged in the following order 1 SCSI cable 2 Last SCSI device connected for example disk drive tape drive 3 CEC backplane See notes on page 57 4 Processor card Repeat this step until the defective FRU is identified ...

Page 131: ...or on an ASCII terminal keyboard 8 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective Exchange the FRUs that have not been exchanged in the following order 1 SCSI cable 2 Disk drive backplane Repeat this step until the defective FRU is identified or all the FRUs have been ...

Page 132: ...e prompted to do so Is the Please define the System Console screen displayed No Exchange the FRUs that have not been exchanged in the following order 1 Last disk drive installed 2 Disk drive backplane Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If th...

Page 133: ... keyboard 8 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective Exchange the FRUs that have not been exchanged in the following order 1 Diskette drive 2 Diskette drive cable 3 CEC backplane see notes on page 57 Repeat this step until the defective FRU is identified or all the FR...

Page 134: ...ber 5 key on either the directly attached keyboard or on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO The last device or cable that you attached is defective To test each FRU exchange the FRUs in the following order 1 Device and cable last one attached 2 CEC backplane see notes on page 57 If the...

Page 135: ...If the Console Selection screen is displayed choose the system console 6 After the word keyboard displays press the number 5 key on either the directly attached keyboard or on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540 16 on page 116 YES Repeat this step until all of the FRUs a...

Page 136: ...Repeat this step until the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 PCI Riser Card 3 CEC backplane see notes on page 57 If the symptom did not change an...

Page 137: ...en is displayed press Enter 7 Select All Resources if you were sent here from Step 1540 21 on page 118 select the adapter device you loaded from the supplemental media Did you get an SRN NO Go to Step 1540 19 on page 118 YES Go to Step 1540 18 Step 1540 18 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes FFCs NO Exch...

Page 138: ... Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1540 21 1 Select Task Selection 2 Select Process Supplemental Media and follow the onscreen instructions to process the media Supplemental media must be loaded and processed one at a time Did the system return to the TASKS SELECTION SCREEN after the supplemental media was processed ...

Page 139: ...rmation for Multiple Bus Systems Step 1540 23 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 If you have not already done so configure the service processor with the instructions in note 7 on page 101 and then return here and continue 4 Exit the service processor menus and remove the power cords 5 Remove the service access cover Model 6E4 or place the d...

Page 140: ...ectly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn off the power and remove the power cable from the power outlet 2 Install a FRU adapter and connect any cables and devices that were attached to it 3 Plug in the power cable and wait for the OK prompt to display on the operator panel display 4 Turn on the power 5 If the Console Selection screen is d...

Page 141: ...vice or cable that you disconnected is defective Exchange the defective device or cable Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Repeat this step until the defective device or cable is identified or all of the devices and cables have been disconnected If all of the devices and cables have been removed then one of the FRUs rem...

Page 142: ...n n equals 1 to 8 if not recorded in Step 1541 1 v Processor card at location U0 1 P1 C2 if not recorded in Step 1541 1 v All memory DIMMS on processor card 2 at location U0 1 P1 C2 Mn n equals 1 to 8 if not recorded in Step 1541 1 v PCI riser card at U0 1 P2 Step 1541 4 Turn on the power Step 1541 5 Did the system stop with the same error code as recorded in Step 1541 1 Yes Go to Step 1541 6 No T...

Page 143: ...ay also be displayed Service processor menus are available at the end of this phase by striking any key on the console keyboard v Phase 2 Hardware Initialization by the Service Processor Phase 2 starts when system power on is initiated by pressing the power on button on the media subsystem operator panel 9xxx checkpoints are displayed during this time 91FF the last checkpoint in this phase indicat...

Page 144: ... Note The following table lists the major checkpoints only Phase Checkpoints on Operator Panel or HMC Time in Phase minutes Major Contributors to Time in Phase Phase 1 8xxx OK Approx 1 Phase 2 9xxx 91FF 3 to 6 Phase 3 Exxx E105 1 to 3 Number of bootable adapters Phase 4 0xxx or 2xxx blank 2 to 30 Number of SSA drives Number of SCSI drives Number of Async sessions Number of processors Number of ada...

Page 145: ...F not listed in the checkpoint tables v A four digit code is in the checkpoint tables but does not contain a repair action or FRU listing v All of the FRUs listed in the repair action have been replaced and the problem has not been corrected Checkpoints listed in the following tables are in the format 8xxx 9xxx Axxx Bxxx or Exxx where x is any hexadecimal digit from 1 9 or A F If your system hangs...

Page 146: ...14 Allocate and initialize area in DRAM See note 1 on page 132 8016 Initialize debugger and build VPD See note 1 on page 132 8018 Initialize service processor interfaces See note 1 on page 132 801A Initialize external FLASH load See note 1 on page 132 801B Initialize and test ISA hub chip See note 1 on page 132 801C Initialize and test SUPER I O chip See note 1 on page 132 801F Initialize diskette...

Page 147: ...ocessor state set to DPO See note 1 on page 132 9030 Waiting for secondary thread acknowledgement See note 1 on page 132 9033 I O base initialization See note 1 on page 132 9034 I2C initialization See note 1 on page 132 9035 ISA initialization See note 1 on page 132 9036 Mailbox initialization See note1 on page 132 9037 SLLA initialization VPD See note 1 on page 132 9038 NVRAM initialization See n...

Page 148: ...ource See note 1 on page 132 9104 Waiting for SPCN VPD collection to be completed See note 1 on page 132 9105 Load IPL LIDs See note 1 on page 132 9106 Initialize MOPs See note 1 on page 132 9107 System flush See note 1 on page 132 9108 Processor scan interface BATs and LBIST See note 1 on page 132 9109 ABIST See note 1 on page 132 910A Non processor scan interface BATs and LBIST See note 1 on pag...

Page 149: ...eckpoint may be displayed during the firmware update process The checkpoint may be displayed for a long period of time during the process If process does not complete the system may be hung See note 1 on page 132 91FF Control being handed to system processor from service processor See note 1 on page 132 9200 Scan interface BATs See note 1 on page 132 9300 Logic BIST See note 1 on page 132 9301 Sca...

Page 150: ...ee note 2 on page 133 9506 IPL diagnostic cleanup See note 2 on page 133 9507 IPL diagnostic test See note 2 on page 133 9508 IPL diagnostic main storage march test See note 2 on page 133 9509 IPL diagnostic main storage connections test See note 2 on page 133 950A IPL diagnostic elastic interface slack test See note 2 on page 133 950B IPL diagnostic fast initialization to zeros See note 2 on page...

Page 151: ... checkpoint may stay in the operator panel for some period of time during a firmware update or hypervisor dump with no indication of activity Do not assume that the service processor is hung unless this checkpoint has been in the operator panel for at least 15 minutes with no indication of activity Attention Do not remove power from the system or reset the service processor during a firmware updat...

Page 152: ...he scan log dump is complete depending on how the reboot policy is set the system will either v Go to the standby state and the service processor menus will be available indicated by OK or STBY in the operator panel OR v Attempt to reboot B0F5 Delayed power off sequence has begun See note 1 B0FA Delayed power off acknowledged See note 1 B0FF Power off requested program executing See note 1 Notes 1...

Page 153: ...lash update with the new diskettes c If the same hang occurs with the new diskettes replace the following FRUs one at a time in this order 1 Diskette drive 2 CEC backplane location U0 1 P1 d If this procedure does not fix the problem call service support 4 The service processor was unable to configure the modem s attached to the serial port s on the CEC backplane a problem with the modem attached ...

Page 154: ...n Possible Failing FRU E101 Create RTAS node Go to MAP 1540 Minimum Configuration on page 101 E102 Load Init RTAS Go to MAP 1540 Minimum Configuration on page 101 E105 Transfer control to operating system normal boot See Boot Problems Concerns on page 150 E10A Load RTAS device tree Go to MAP 1540 Minimum Configuration on page 101 E10B Set RTAS device properties Go to MAP 1540 Minimum Configuration...

Page 155: ...roller node If a location code is specified replace the adapter at that location code If no location code is specified go to MAP 1540 Minimum Configuration on page 101 E151 Probing primary PCI bus If a location code is specified replace the adapter at that location code If no location code is specified go to MAP 1540 Minimum Configuration on page 101 E152 Probing for adapter FCODE evaluate if pres...

Page 156: ...ect IP parameters being specified the system still attempts to boot and because time out durations are necessarily long to accommodate retries the system may appear to hang Restart the system and get to the SMS utilities menu Under Select Boot Options verify v Is the intended boot device correctly specified in the boot list v Are the IP parameters correct v Look at the server configuration for thi...

Page 157: ...sing default service mode boot list via keyboard entry Go to MAP 1540 Minimum Configuration on page 101 E1A3 User requested boot using customized service mode boot list via keyboard entry Go to MAP 1540 Minimum Configuration on page 101 E1A4 User requested boot to SMS menus via HMC or CSP command Go to MAP 1540 Minimum Configuration on page 101 E1A5 User requested boot to open firmware prompt via ...

Page 158: ...B6 Probe for ISA keyboard Replace the CEC backplane Location U0 1 P1 E1BD Probe for ISA mouse Replace the CEC backplane Location U0 1 P1 E1C4 Build ISA timer chip node Go to MAP 1540 Minimum Configuration on page 101 E1C5 Create ISA interrupt controller pic node Go to MAP 1540 Minimum Configuration on page 101 E1C6 Create DMA node Go to MAP 1540 Minimum Configuration on page 101 E1D0 Create PCI SC...

Page 159: ...n replace the CEC backplane Location U0 1 P1 b If selecting the console with an ASCII terminal suspect the terminal Use the problem determination procedures for the terminal Note Terminal setting should be v 9600 baud v no parity v 8 data bits v 1 stop bit E1F0 Start O B E Go to MAP 1540 Minimum Configuration on page 101 E1F1 Begin selftest sequence on boot devices Go to MAP 1540 Minimum Configura...

Page 160: ...e is available go to MAP 1540 Minimum Configuration on page 101 E1F9 Building boot device list for fibre channel adapters The location of the SAN adapter being scanned is also displayed 1 If a location code is available follow the Repair actions listed for error code 21A0 00XX 2 If no location code is available go to MAP 1540 Minimum Configuration on page 101 E1FA Building boot device list for SCS...

Page 161: ...41 Generate options node NVRAM configuration variable properties 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E442 Validate NVRAM partitions 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E443 Generate NVRAM configuration variable dictionary words Suspect a system firmware problem if...

Page 162: ...101 E587 Set up EADS BIST 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E588 Set up EADS function register 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E589 Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E58A Set up EADS function registers 1 Chec...

Page 163: ...n on page 101 E591 Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E592 Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E593 Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E594 Begin probin...

Page 164: ...ck for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E5E5 Initialize the hypervisor phase 2 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E5E6 Set L2 and processor status 1 Check for system firmware updates 2 Go to MAP 1540 Minimum Configuration on page 101 E5E7 Save I O hub information for RTAS and open firmware 1 Check for sys...

Page 165: ...eplace the adapter E604 SSA PCI adapter BIST and subsequent POSTs have completed successfully Replace the adapter E605 SSA PCI adapter BIST has completed successfully but subsequent POSTS have failed Replace the adapter E60E SSA PCI open firmware about to exit no stack corruption Replace the adapter E60F SSA PCI open firmware has run unsuccessfully Replace the adapter E6FF SSA PCI open firmware ab...

Page 166: ...e service processor VPD 1 Check for system firmware updates 2 Call for support E70B Create L3 module VPD 1 Check for system firmware updates 2 Call service support E70C Create I O backplane VPD I2C problem Go to MAP 1540 Minimum Configuration on page 101 E70D Create VPD 1 Check for system firmware updates 2 Call service support E70F Collect CEC VPD Go to MAP 1540 Minimum Configuration on page 101 ...

Page 167: ... interface 1 Check for system firmware updates 2 Replace the CEC backplane Location U0 1 P1 3 Call service support E845 Initializing interface sensor access 1 Check for system firmware updates 2 Call service support E846 Initializing interface sensor access 1 Check for system firmware updates 2 Call service support E84F Initializing RTAS operator panel interface 1 Check for system firmware updates...

Page 168: ...upport E872 Initializing RTAS error inject interface 1 Check for system firmware updates 2 Call service support E873 Initializing RTAS error handling interface 1 Check for system firmware updates 2 Call service support E880 Initializing RTAS debug interface 1 Check for system firmware updates 2 Call service support E881 Initializing RTAS utility interface 1 Check for system firmware updates 2 Call...

Page 169: ...oint Description Action Possible Failing FRU E8D1 Initializing interface memory access 1 Check for system firmware updates 2 Call service support EAA1 Probe PCI PCI bridge bus Follow the repair actions for checkpoint E151 Chapter 4 Checkpoints 149 ...

Page 170: ...o either PCI X slot 3 or 4 located on the PCI riser card Booting the diagnostics image from CD ROM or a NIM server is referred to as running standalone diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Select Select Boot Options 1 Check to see if the intended boot device is correctly specified in the boot list If it is in the boot list a Remove all removable media from de...

Page 171: ...10 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If the device still does not show up continue with the actions shown in the list a Check the SCSI cables b Remove all hot swap disk drives except the intended boot device if its a hot swap drive If the boot device is present in the boot list when the system is booted to the SMS menus add the hot swap ...

Page 172: ...nostics again 3 If unable to load standalone diagnostics go to Step 5 4 If standalone diagnostics load reinstall adapters and attached devices as applicable one at a time and retry the boot operation until the problem recurs Then replace the adapter or device that caused the problem Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 5...

Page 173: ...g steps before doing a hardware repair or replacement 1 Record the 8 character error code and location code if present in the operator panel 2 Power down the system using the white botton Refer to Stopping the System on page 350 3 Select slow boot mode select disable fast boot on the system power control menu from the service processor main menu 4 Do a slow mode boot to the SMS menus This boot can...

Page 174: ...r may need to be changed in order to enable system startup Also check to ensure that any client or server that accesses this system is updated Determining Location Code If you have an error code in the form 2xxx xxxx or Exxx and no location code associated with it the location code may possibly be found in three places depending on the state of the system v If the system will boot into AIX the loc...

Page 175: ... not already performed earlier See Performing Slow Boot on page 153 2 If the error codes are 450x xxxx and if their actions call out memory DIMMs go to MAP 1240 Memory Problem Resolution on page 73 3 Go to Service Processor Error Codes on page 182 and follow the instructions in the Service Processor Error Codes table 8xxx 9xxx Axxx Bxxx Service Processor Checkpoints Go to Service Processor Checkpo...

Page 176: ...nal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1113 While power on failure of power good signal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1114 Operator panel and service processor have been reset after main power disturbance Information message 0000 2222 Operator...

Page 177: ...P 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Table 4 SPCN Error Codes Error Code Description Action Possible Failing FRU 1011 00AC AC loss or brownout detected Informational 1011 00EF Room emergency power off detected Informational 1011 1510 Power supply 1 power source failure 1 Check input power to the power supply 2 System power supply 1 L...

Page 178: ...ault 1 System power supply 2 Location U0 1 V2 2 CEC backplane Location U0 1 P1 1011 1B0A 12V 12V load fault 1 Replace power supply 1 Location U0 1 V1 2 If power supply 2 is present use removed power supply 1 to replace power supply 2 3 CEC backplane Location U0 1 P1 1011 1B0B 1 8V load fault 1 Replace power supply 1 Location U0 1 V1 2 If power supply 2 is present use removed power supply 1 to repl...

Page 179: ...1 2 If power supply 2 is present use removed power supply 1 to replace power supply 2 3 CEC backplane Location U0 1 P1 1011 1F01 TMS log limit reached Call service support 1011 2600 Pgood fault CEC backplane Location U0 1 P1 1011 2603 Pgood fault CEC backplane Location U0 1 P1 1011 2612 Optical converter fault CEC backplane Location U0 1 P1 1011 3100 I2C controller fault CEC backplane Location U0 ...

Page 180: ...2 2 CEC backplane Location U0 1 P1 1011 7630 Slow system PCI fan 3 failure 1 PCI fan 3 Location U0 1 F3 2 CEC backplane Location U0 1 P1 1011 7631 System PCI fan 3 missing 1 PCI fan 3 Location U0 1 F3 2 CEC backplane Location U0 1 P1 1011 7640 Slow system PCI fan 3 failure 1 PCI fan 3 Location U0 1 F3 2 CEC backplane Location U0 1 P1 1011 7641 System PCI fan 3 missing 1 PCI fan 3 Location U0 1 F3 ...

Page 181: ...Minimum Configuration on page 101 and run minimum configuration 1011 8402 VPD access problem Ignore all location codes Go to MAP 1540 Minimum Configuration on page 101 and run minimum configuration 1011 8403 VPD level mismatch Ignore all location codes Go to MAP 1540 Minimum Configuration on page 101 and run minimum configuration 1011 8404 Processor unit VPD mismatch 1 Processor card Location U0 1...

Page 182: ...he problem go to MAP 1540 Minimum Configuration on page 101 3 Go to MAP 1540 Minimum Configuration on page 101 1011 840A VPD 5 stuck high Ignore all location codes Go to MAP 1540 Minimum Configuration on page 101 and run minimum configuration 1011 840B VPD 5 stuck low Ignore all location codes Go to MAP 1540 Minimum Configuration on page 101 and run minimum configuration 1011 840C Memory DIMM misp...

Page 183: ...l Network Utilities Menu on page 305 3 CEC backplane Location U0 1 P1 1011 8413 Invalid processor 1 VPD Processor card Location U0 1 P1 C1 1011 8414 Invalid processor 2 VPD Processor card Location U0 1 P1 C2 1011 8423 No processor 1 VPD Processor card Location U0 1 P1 C1 1011 8424 No processor 2 VPD Processor card Location U0 1 P1 C2 Chapter 5 Error Code to FRU Index 163 ...

Page 184: ...ork connection try again 20A8 0006 Boot image too large Contact your next level of support for assistance 20D0 000F Self test failed on a device no error and or location code information available Refer to note Mapping AIX and Physical Location Codes on page 37 to see if a location code is available for the device the error was reported against 1 Replace device indicated by the location code if av...

Page 185: ...ld is empty in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9006 Duplicate subsystem serial number found in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9007 Invalid subsystem machine type and model information in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 900...

Page 186: ... updates Apply update if available 2 Contact your next level of support for assistance 20D1 0008 Failed to set PCI read write permissions array for slot 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D1 0009 Description Missing or invalid subsystem serial number Action 1 Check for system firmware updates Apply update if available...

Page 187: ...cess password entry error The password has been entered incorrectly Retry installing the password 20E0 0004 Battery drained or needs replacement 1 Replace battery Location U0 1 P1 V3 2 If problem persists replace the CEC backplane Location U0 1 P1 20E0 0009 Invalid password entered system locked The password has been entered incorrectly 3 times Turn off then turn on the system unit then enter the ...

Page 188: ...perating system does not support storing the values or some event occurred that caused the system to lose non volatile storage information drainage or replacement of the battery If you are running AIX this information can be reconstructed by running the bootlist command specifying the device that the operating system is installed on Refer to your AIX documentation for the exact syntax and usage of...

Page 189: ...e support 20EE 0013 Unable to allocate memory for VPD 1 Reboot the system 2 Reflash the system with the latest level of system firmware 3 Call service support 20EE 0014 Unable to allocate memory for location codes The system firmware may be corrupted 20EE 0100 Fcode resident on an I O adapter is not supported on this system Informational message The adapter s Fcode driver is not supported on this ...

Page 190: ...D test unit ready failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the media removable media devices 2 Replace the SCSI device 21A0 0003 SCSI DASD send diagnostic failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21A0 0004 SCSI DASD send diagnos...

Page 191: ...unit ready failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the media 2 Replace the SCSI device 21ED 0003 SCSI changer send diagnostic failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 Replace the SCSI device 21ED 0004 SCSI changer send diagnostic failed DevOfl cmd Bef...

Page 192: ...cing any system components refer to the notes in error code 21A0 0001 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21F0 0002 SCSI CD ROM test unit ready failed sense data available Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the media 2 Replace the SCSI device 21F0 0003 SCSI CD ROM send diagnostic failed sense data...

Page 193: ...Also see Replacing the Network Adapter on page 154 2200 1001 10 100 Mbps Ethernet PCI Adapter internal wrap test failure Replace the adapter See Checkpoint and Error Code Index on page 155 for location code information related to this error Also see Replacing the Network Adapter on page 154 2200 1002 10 100 Mbps Ethernet PCI adapter failure Replace the adapter See Checkpoint and Error Code Index o...

Page 194: ... the system may need to be reconfigured If the error is persistent replace CEC backplane Location U0 1 P1 25A8 0000 Initialization failed device test failed Refer to Action under error code 25A80xxx 25A8 0100 NVRAM data validation check failed Turn off then turn on system unit and retry the operation before replacing any system component Refer to Action under error code 25A80xxx 25A8 0201 Unable t...

Page 195: ... Save the configuration information 3 Restart the system b If the problem persists boot the operating system and verify the SCSI bus IDs of any installed available SCSI controllers change as necessary and restart the system 2 Contact your support representative for further assistance 25A8 0999 NVRAMRC script evaluation error stack unbalanced on completion This is a firmware debug environment error...

Page 196: ...5 Check for system firmware updates Apply if update available 6 Replace PCI riser card Location U0 1 P2 2602 0002 Description Invalid PCI adapter device ID Action 1 Move adapter to another slot behind a different PCI bus 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system firmware up...

Page 197: ...lug service aid to reseat the card specified by the location code See Replacing a Hot Pluggable PCI Adapter on page 383 If reseating the adapter fixes the problem go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual v Use the hot plug task to move the adapter card to another slot behind a different PCI bridge The System Logic Flow Dia...

Page 198: ...at have serial ports Serial ports may require null modems or special cabling configurations to avoid connecting driver outputs together This may create a PCI slot power problem and force the adapter to be deconfigured 2 Move adapter to another slot behind a different PCI bus 3 Check for available firmware updates for adapter Apply update if available 4 Replace adapter 5 Check for system firmware u...

Page 199: ...RTC not updating RTC initialization required 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0002 Bad time date values 1 Set time and date 2 Refer to Action under error code 2803 0xxx 2803 0003 RTC not updating not correctable Replace CEC backplane Location U0 1 P1 2803 0004 RTC operating mode parameters eg data mode changed 1 Set time and date 2 Refer to Action under error c...

Page 200: ...d processor card 2B20 8880 Unrecoverable internal hardware error Replace the FRU indicated by the error log entry 2B20 8881 Software error Call service support 2B20 8882 Software error Call service support 2B20 8883 Software error Call service support 2B20 8884 Unrecoverable processor subsystem error Replace the FRU indicated by the error log entry If the system has been rebooted run diagnostics a...

Page 201: ... 1 P1 2BA0 0012 Service processor reports self test failure Replace CEC backplane Location U0 1 P1 2BA0 0013 Service processor reports bad NVRAM CRC Refer to the actions for error code 25A8 0xxx 2BA0 0017 Service processor reports bad or low battery 1 Replace the battery 2 Refer to the actions for error code 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate attention LED failed Call servi...

Page 202: ...n U0 1 P1 4064 0003 Scan interface basic assurance tests detected processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C1 4064 0004 Processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C2 4064 000E Processor capacity card Operator panel Location U0 1 L1 4064 0010 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M8 4064 0011 Memory DIMM fault...

Page 203: ...re updates 2 PCI riser card Location U0 1 P2 4064 00B3 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 1 Location U0 1 P1 C1 4064 00B4 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 2 Location U0 1 P1 C2 4064 00B7 Insufficient hardware resources were detected to continue IPL of the system after processor subsystem testing and...

Page 204: ...he system unit Go to MAP 1540 Minimum Configuration on page 101 4064 0BF0 I O slot 0 I O port x problem outside the system unit Go to MAP 1540 Minimum Configuration on page 101 4064 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured 4064 0CA6 No usable memory left in the system The system must be rebooted Go to MAP 1240 Memory Problem Resoluti...

Page 205: ...ge 101 4064 0EB9 Attention line 8 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4064 0EBA Attention line 9 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4064 0EBB Attention line 10 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4064 0EBC Attention line 11 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4064 0EE1 Service processor firmware in...

Page 206: ...M Location U0 1 P1 C1 M5 4065 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 4065 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 4065 0018 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M8 4065 0019 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M6 4065 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 4065 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 ...

Page 207: ...r 2 on processor card 2 Processor card Location U0 1 P1 C2 4065 0A03 Reboot message on VPD channel 3 processor card 1 Reboot is necessary for run time array gard to take effect Reboot the system in slow mode Run diagnostics then go to MAP 0235 System Array Self Repair Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 4065 0A04 Reboot message on VPD c...

Page 208: ...pdates 2 Call service support 4065 0EA2 PRD code on service processor error 1 Check for system firmware updates 2 Call service support 4065 0EA4 Service processor code problem Contact next level of support 4065 0EAF Service processor code and system type are unknown 1 Check for system firmware updates 2 Call service support 4065 0EB0 JTAG problem Go to MAP 1541 JTAG Problem Isolation on page 122 4...

Page 209: ...e updates 2 Call service support 4066 0001 Scan interface basic assurance tests detected a CEC backplane fault CEC backplane Location U0 1 P1 4066 0002 CEC backplane fault 1 Check JTAG cable connections 2 CEC backplane Location U0 1 P1 4066 0003 Scan interface basic assurance tests detected processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C1 4066 0004 Processor faul...

Page 210: ... C2 M4 4066 00B0 Bus controller failure 1 Check for system firmware updates 2 PCI riser card Location U0 1 P2 4066 00B1 Bus controller failure 1 Check for system firmware updates 2 PCI riser card Location U0 1 P2 4066 00B3 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 1 Location U0 1 P1 C1 4066 00B4 Processor VPD problem detected 1 Check for system firmware up...

Page 211: ...blem outside the system unit Go to MAP 1540 Minimum Configuration on page 101 4066 0B02 I O slot 0 I O port 2 problem outside the system unit Go to MAP 1540 Minimum Configuration on page 101 4066 0B03 I O slot 0 I O port 3 problem outside the system unit Go to MAP 1540 Minimum Configuration on page 101 4066 0BF0 I O slot 0 I O port x problem outside the system unit Go to MAP 1540 Minimum Configura...

Page 212: ...66 0EB6 Attention line 5 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4066 0EB7 Attention line 6 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4066 0EB8 Attention line 7 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4066 0EB9 Attention line 8 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4066 0EBA Attention line 9 stuck fault Go to MAP 1...

Page 213: ...IMM fault Memory DIMM Location U0 1 P1 C1 M1 4067 0013 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M3 4067 0014 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M7 4067 0015 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M5 4067 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 4067 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 4067 0018 Memory DIMM fault Memory DIMM ...

Page 214: ...n processor card 1 Processor card Location U0 1 P1 C1 4067 0101 Memory extender 2 on processor card 1 Processor card Location U0 1 P1 C1 4067 0130 Memory extender 0 on processor card 2 Processor card Location U0 1 P1 C2 4067 0131 Memory extender 2 on processor card 2 Processor card Location U0 1 P1 C2 4067 0A03 Reboot message on VPD channel 3 processor card 1 Reboot is necessary for run time array...

Page 215: ... system type and model Remove the memory DIMMs until the memory does not exceed the limit for this system type and model 4067 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 4067 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 Call service support 4067 0EA2 PRD code on service processor error 1 Check for sys...

Page 216: ...em firmware updates 2 Call service support 4067 0EE2 Service processor firmware fault 1 Check for system firmware updates 2 Call service support 4067 0EE5 Firmware error no callout available 1 Check for system firmware updates 2 Call service support 4068 0001 Scan interface basic assurance tests detected a CEC backplane fault CEC backplane Location U0 1 P1 4068 0002 CEC backplane fault 1 Check JTA...

Page 217: ... C2 M1 4068 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 4068 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 4068 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 4068 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 4068 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 4068 00B0 Bus controller failure 1 Check for system firmware updates 2 PCI ris...

Page 218: ...2 Reboot is necessary for run time array gard to take effect Reboot the system in slow mode Run diagnostics then go to MAP 0235 System Array Self Repair Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 4068 0B00 I O slot 0 I O port 0 problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 4068 0B01 I O slot 0 I O port 1 probl...

Page 219: ...n line 0 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4068 0EB2 Attention line 1 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4068 0EB3 Attention line 2 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4068 0EB4 Attention line 3 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4068 0EB5 Attention line 4 stuck fault Go to MAP 1540 Minimum Conf...

Page 220: ...eck JTAG cable connections 2 Processor card Location U0 1 P1 C1 4069 0004 Processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C2 4069 000E Processor capacity card Operator Panel Location U0 1 L1 4069 0010 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M8 4069 0011 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M6 4069 0012 Memory DIMM fault Memory DIMM Location U...

Page 221: ...ation U0 1 P2 4069 00B3 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 1 Location U0 1 P1 C1 4069 00B4 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 2 Location U0 1 P1 C2 4069 00B7 Insufficient hardware resources were detected to continue IPL of the system after processor subsystem testing and initialization was completed G...

Page 222: ...e CEC drawer Go to MAP 1540 Minimum Configuration on page 101 4069 0BF0 I O slot 0 I O port x problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 4069 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured 4069 0CA6 No usable memory left in the system The system must be rebooted Go to MAP 1240 Memory Problem Resolution ...

Page 223: ...ge 101 4069 0EB9 Attention line 8 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4069 0EBA Attention line 9 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4069 0EBB Attention line 10 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4069 0EBC Attention line 11 stuck fault Go to MAP 1540 Minimum Configuration on page 101 4069 0EE1 Service processor firmware in...

Page 224: ...M Location U0 1 P1 C1 M5 406A 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 406A 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 406A 0018 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M8 406A 0019 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M6 406A 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406A 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 ...

Page 225: ...on processor card 2 Processor card Location U0 1 P1 C2 406A 0A03 Reboot message on VPD channel 3 processor card 1 Reboot is necessary for run time array gard to take effect Reboot the system in slow mode Run diagnostics then go to MAP 0235 System Array Self Repair Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 406A 0A04 Reboot message on VPD chann...

Page 226: ...pdates 2 Call service support 406A 0EA2 PRD code on service processor error 1 Check for system firmware updates 2 Call service support 406A 0EA4 Service processor code problem Contact next level of support 406A 0EAF Service processor code and system type are unknown 1 Check for system firmware updates 2 Call service support 406A 0EB0 JTAG problem Go to MAP 1541 JTAG Problem Isolation on page 122 4...

Page 227: ...e updates 2 Call service support 406B 0001 Scan interface basic assurance tests detected a CEC backplane fault CEC backplane Location U0 1 P1 406B 0002 CEC backplane fault 1 Check JTAG cable connections 2 CEC backplane Location U0 1 P1 406B 0003 Scan interface basic assurance tests detected processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C1 406B 0004 Processor faul...

Page 228: ...0 1 P1 C2 M4 406B 00B0 Bus controller failure 1 Check for system firmware updates 2 PCI riser card Location U0 1 P2 406B 00B1 Bus controller failure 1 Check for system firmware updates 2 PCI riser card Location U0 1 P2 406B 00B3 MCM VPD problem detected 1 Check for system firmware updates 2 Processor card 1 Location U0 1 P1 C1 406B 00B4 MCM VPD problem detected 1 Check for system firmware updates ...

Page 229: ...roblem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406B 0B02 I O slot 0 I O port 2 problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406B 0B03 I O slot 0 I O port 3 problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406B 0BF0 I O slot 0 I O port x problem outside the CEC drawer Go to MAP 1540 Minimum Configurati...

Page 230: ...6B 0EB6 Attention line 5 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406B 0EB7 Attention line 6 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406B 0EB8 Attention line 7 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406B 0EB9 Attention line 8 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406B 0EBA Attention line 9 stuck fault Go to MAP 1...

Page 231: ...IMM fault Memory DIMM Location U0 1 P1 C1 M1 406C 0013 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M3 406C 0014 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M7 406C 0015 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M5 406C 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 406C 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 406C 0018 Memory DIMM fault Memory DIMM ...

Page 232: ...n processor card 1 Processor card Location U0 1 P1 C1 406C 0101 Memory extender 2 on processor card 1 Processor card Location U0 1 P1 C1 406C 0130 Memory extender 0 on processor card 2 Processor card Location U0 1 P1 C2 406C 0131 Memory extender 2 on processor card 2 Processor card Location U0 1 P1 C2 406C 0A03 Reboot message on VPD channel 3 processor card 1 Reboot is necessary for run time array...

Page 233: ... system type and model Remove the memory DIMMs until the memory does not exceed the limit for this system type and model 406C 0EA0 MOPS service processor code error 1 Check for system firmware updates 2 Call service support 406C 0EA1 Operating system code on main processor 1 Check for operating system code updates 2 Call service support 406C 0EA2 PRD code on service processor error 1 Check for sys...

Page 234: ...em firmware updates 2 Call service support 406C 0EE2 Service processor firmware fault 1 Check for system firmware updates 2 Call service support 406C 0EE5 Firmware error no callout available 1 Check for system firmware updates 2 Call service support 406D 0001 Scan interface basic assurance tests detected a CEC backplane fault CEC backplane Location U0 1 P1 406D 0002 CEC backplane fault 1 Check JTA...

Page 235: ... C2 M1 406D 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M3 406D 001C Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M7 406D 001D Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M5 406D 001E Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M2 406D 001F Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M4 406D 00B0 Bus controller failure 1 Check for system firmware updates 2 PCI ris...

Page 236: ...2 Reboot is necessary for run time array gard to take effect Reboot the system in slow mode Run diagnostics then go to MAP 0235 System Array Self Repair Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 406D 0B00 I O slot 0 I O port 0 problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406D 0B01 I O slot 0 I O port 1 probl...

Page 237: ...n line 0 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406D 0EB2 Attention line 1 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406D 0EB3 Attention line 2 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406D 0EB4 Attention line 3 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406D 0EB5 Attention line 4 stuck fault Go to MAP 1540 Minimum Conf...

Page 238: ...eck JTAG cable connections 2 Processor card Location U0 1 P1 C1 406E 0004 Processor fault 1 Check JTAG cable connections 2 Processor card Location U0 1 P1 C2 406E 000E Processor capacity card Operator Panel Location U0 1 L1 406E 0010 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M8 406E 0011 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M6 406E 0012 Memory DIMM fault Memory DIMM Location U...

Page 239: ...ation U0 1 P2 406E 00B3 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 1 Location U0 1 P1 C1 406E 00B4 Processor VPD problem detected 1 Check for system firmware updates 2 Processor card 2 Location U0 1 P1 C2 406E 00B7 Insufficient hardware resources were detected to continue IPL of the system after processor subsystem testing and initialization was completed G...

Page 240: ...e CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406E 0BF0 I O slot 0 I O port x problem outside the CEC drawer Go to MAP 1540 Minimum Configuration on page 101 406E 0CA5 Invalid processor configuration Check that the processor cards are properly installed and configured 406E 0CA6 No usable memory left in the system The system must be rebooted Go to MAP 1240 Memory Problem Resolution ...

Page 241: ...ge 101 406E 0EB9 Attention line 8 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406E 0EBA Attention line 9 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406E 0EBB Attention line 10 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406E 0EBC Attention line 11 stuck fault Go to MAP 1540 Minimum Configuration on page 101 406E 0EE1 Service processor firmware in...

Page 242: ...M Location U0 1 P1 C1 M5 406F 0016 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M2 406F 0017 Memory DIMM fault Memory DIMM Location U0 1 P1 C1 M4 406F 0018 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M8 406F 0019 Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M6 406F 001A Memory DIMM fault Memory DIMM Location U0 1 P1 C2 M1 406F 001B Memory DIMM fault Memory DIMM Location U0 1 P1 C2 ...

Page 243: ...der 2 on processor card 2 Processor card Location U0 1 P1 C2 406F 0A03 Reboot message on VPD channel 3 processor card 1 Reboot is necessary for run time array gard to take effect Reboot the system in slow mode Run diagnostics then go to MAP 0235 System Array Self Repair Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 406F 0A04 Reboot message on VPD...

Page 244: ...pdates 2 Call service support 406F 0EA2 PRD code on service processor error 1 Check for system firmware updates 2 Call service support 406F 0EA4 Service processor code problem Contact next level of support 406F 0EAF Service processor code and system type are unknown 1 Check for system firmware updates 2 Call service support 406F 0EB0 JTAG problem Go to MAP 1541 JTAG Problem Isolation on page 122 4...

Page 245: ...ce support 4503 26F6 Description 1 way processor card fault Action This error code indicates that the processor repeat gard function has deconfigured a processor Do the following 1 Go to the processor configuration deconfiguration menu located under the system information menu in the service processor menus Look at the status of the processors If any of the processors have a status of manually dec...

Page 246: ...y of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power down the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of deconfig...

Page 247: ...ors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power down the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of...

Page 248: ... DIMMs If any of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system...

Page 249: ...Ms If any of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system eit...

Page 250: ...of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system either before...

Page 251: ...If any of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system either...

Page 252: ...of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system either before...

Page 253: ... If any of the DIMMs have a status of manually deconfigured reconfigure the DIMMs and boot the system to the SMS menus Shut down the system using the white power button and look again at the status of the DIMMs If all of the DIMMs are still configured in the memory configuration deconfiguration menu the problem has been resolved If any of the DIMMs have a status of deconfigured by the system eithe...

Page 254: ...P 1240 Memory Problem Resolution on page 73 4504 301B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 301D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4504 302E 2 GB DIMM fault Go to MAP 1240...

Page 255: ... Resolution on page 73 4505 26FD 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 26FE 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 26FF 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4505 301B 1 GB DIMM fault Go t...

Page 256: ...ard fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 26F8 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 26FA 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 26FB 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 26FD 1 way processor card fault Go to MAP 1240 Memory Problem Reso...

Page 257: ... Go to MAP 1240 Memory Problem Resolution on page 73 4506 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4506 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 26F6 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 26F7 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 26F8 1 w...

Page 258: ...ault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309B 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4507 309F 1 GB DIMM fault...

Page 259: ...m Resolution on page 73 4508 302F 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303C 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 303D 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4508 309A 128 MB DIMM fault Go to MAP 1240 Memory Problem Reso...

Page 260: ... Memory Problem Resolution on page 73 4509 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 301D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 302E 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 4509 302F 256 MB DIMM fault Go to MAP 1240 Mem...

Page 261: ...ry Problem Resolution on page 73 450A 26FE 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 26FF 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450A 301C 256 MB DIMM fault Go ...

Page 262: ...processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 26FA 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 26FB 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 26FD 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450B 26FE 2 way processor card fault Go to MAP 1240 Memory P...

Page 263: ... Go to MAP 1240 Memory Problem Resolution on page 73 450B 30AA 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 26F6 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 26F7 2 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 26F8 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 45...

Page 264: ... Go to MAP 1240 Memory Problem Resolution on page 73 450C 309C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 309D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 309E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 309F 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450C 30AA 2 GB DIMM fault Go to...

Page 265: ...ion on page 73 450D 303B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450D 303C 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450D 303D 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450D 309A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450D 309B 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on...

Page 266: ...ory Problem Resolution on page 73 450E 301D 512 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450E 301E 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450E 302E 2 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450E 302F 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450E 303B 1 GB DIMM fault Go to MAP 1240 Memory Pr...

Page 267: ... 1240 Memory Problem Resolution on page 73 450F 26FF 1 way processor card fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 301A 128 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 301B 1 GB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 301C 256 MB DIMM fault Go to MAP 1240 Memory Problem Resolution on page 73 450F 301D 512 MB DIMM fault Go...

Page 268: ...Replace the CEC backplane Location U0 1 P1 4605 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4606 287A CEC backplane Replace the CEC backplane Location U0 1 P1 4606 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4607 287A CEC backplane Replace the CEC backplane Location U0 1 P1 4607 28C4 CEC backplane fault Replace the CEC backplane Location U0 1 P1 4608...

Page 269: ...ription 1 way processor card fault Action This error code indicates that the processor repeat gard function has deconfigured a processor Do the following 1 Go to the processor configuration deconfiguration menu located under the system information menu in the service processor menus Look at the status of the processors If any of the processors have a status of manually deconfigured reconfigure the...

Page 270: ...y of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power down the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of deconfig...

Page 271: ...ors If any of the processors have a status of manually deconfigured reconfigure the processor s and boot the system to the SMS menus Power down the system using the white power button and look again at the status of the processors If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If any of the processors have a status of...

Page 272: ... location code 4B24 26F7 2 way processor card fault Replace the processor card specified by the location code 4B24 26F8 1 way processor card fault Replace the processor card specified by the location code 4B24 26FA 2 way processor card fault Replace the processor card specified by the location code 4B24 26FB 2 way processor card fault Replace the processor card specified by the location code 4B24 ...

Page 273: ... processor card fault Replace the processor card specified by the location code 4B27 26F7 2 way processor card fault Replace the processor card specified by the location code 4B27 26F8 1 way processor card fault Replace the processor card specified by the location code 4B27 26FA 2 way processor card fault Replace the processor card specified by the location code 4B27 26FB Description 2 way process...

Page 274: ...essor card fault Replace the processor card specified by the location code 4B29 26F7 2 way processor card fault Replace the processor card specified by the location code 4B29 26F8 1 way processor card fault Replace the processor card specified by the location code 4B29 26FA 2 way processor card fault Replace the processor card specified by the location code 4B29 26FB 2 way processor card fault Rep...

Page 275: ... location U0 1 P1 C2 2 If the problem is not resolved remove the processor card at U0 1 P1 C1 and replace it with the processor card that was removed in the previous step 3 If the problem is still not resolved replace the CEC backplane at location U0 1 P1 4B2B 26FD 1 way processor card fault Replace the processor card specified by the location code 4B2B 26FE 2 way processor card fault Replace the ...

Page 276: ...essor card fault Replace the processor card specified by the location code 4B2E 26F6 1 way processor card fault Replace the processor card specified by the location code 4B2E 26F7 2 way processor card fault Replace the processor card specified by the location code 4B2E 26F8 1 way processor card fault Replace the processor card specified by the location code 4B2E 26FA 2 way processor card fault Rep...

Page 277: ...its of the error code Use these values to identify the type of memory that generated the error If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 101 unless otherwise indicated in the tables Table 7 Memory DIMM PD bits PD value Size Clock Cycle nsecs Parity ECC 28 512 MB 10 ECC 2A 512 MB 8 ECC 5A 32 MB 8 ECC 68 256 MB 10 ECC...

Page 278: ...ndex on page 155 If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 101 unless otherwise indicated in the tables If you replace FRUs and the problem is corrected go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Table 9 Common Firmware Error Codes Error Code Descrip...

Page 279: ...ocation U0 1 P1 B10F 1007 Service processor failure CEC backplane Location U0 1 P1 B10F 1008 Service processor failure CEC backplane Location U0 1 P1 B10F 100E Service processor boot flash corrupted CEC backplane Location U0 1 P1 B10F 100F Service processor base flash corrupted CEC backplane Location U0 1 P1 B10F 1300 Service processor failure CEC backplane Location U0 1 P1 B10F 1370 Service proce...

Page 280: ...e has failed because the update image is invalid The update was stopped before any changes were made to the currently installed firmware Install a valid firmware image for the specific type and model B1xx 4600 Service processor failure CEC backplane Location U0 1 P1 B1xx 4601 System processor failure Go to MAP 1540 Minimum Configuration on page 101 B1xx 4602 Service processor firmware failure 1 Do...

Page 281: ...battery Location U0 1 P1 V3 B1xx 4611 Service processor failure 1 Processor card Location U0 1 P1 C1 2 CEC backplane Location U0 1 P1 B1xx 4620 Modem configuration failure 1 Check modem configuration files 2 Check for system firmware update 3 Modem 4 CEC backplane Location U0 1 P1 B1xx 4621 Modem disconnect failure 1 Check modem configuration files 2 Check for system firmware update 3 Modem 4 CEC ...

Page 282: ...new unprogrammed VPD module on the new operator panel Call service support for instructions on reprogramming the machine type model and system serial number in the VPD module B1xx 4648 CEC backplane VPD failure Ignore all location codes Go to MAP 1540 Minimum Configuration on page 101 and run CEC minimum configuration B1xx 4649 Power supply VPD failure CEC power supply Location U0 1 V1 U0 1 V2 B1x...

Page 283: ... 1 P1 B1xx 4671 Drawer cooling Not applicable on this system B1xx 4672 Drawer cooling Not applicable on this system B1xx 4681 JTAG scan interface 1 JTAG cabling 2 CEC backplane Location U0 1 P1 3 Processor card Location U0 1 P1 C1 B1xx 4682 Problem with system VPD on operator panel 1 Replace the operator panel location U0 1 L1 Do not swap the old VPD module onto the new operator panel Call service...

Page 284: ...he B1 to byte 68 and look at bytes 68 and 69 If the values of bytes 68 and 69 are A2B0 this indicates that the firmware was unable to find a bootable device in the boot list that is set in the SMS menus If the system is up the boot list problem has been corrected and the B1xx 4690 can be treated as an informational message with no actions required 3 Call service support B1xx 4691 Description Syste...

Page 285: ...e Location U0 1 P1 B1xx 4695 System power control network to service processor interface failure 1 Check for system firmware updates 2 CEC backplane Location U0 1 P1 B1xx 4696 System firmware interface failure 1 Check for system firmware updates 2 Call service support B1xx 4698 Firmware problem 1 Check for system firmware updates 2 Call service support Chapter 5 Error Code to FRU Index 265 ...

Page 286: ...dicates an HMC service processor initialization failure Actions 1 Check for system firmware updates 2 Replace the CEC backplane location U0 1 P1 A801 This indicates an HMC wrap failure Actions 1 Replace the CEC backplane location U0 1 P1 A806 This indicates a loss of the surveillance heartbeat between the HMC and the service processor Actions 1 Make sure that the HMC is booted and operational 2 Ch...

Page 287: ...l message No action required B1FD 0013 A firmware update has failed because the update image is invalid The update was stopped before any changes were made to the currently installed firmware Reset the service processor by activating the pinhole reset switch or by disconnecting then reconnecting power Install a valid firmware update image for the specific system type and model B1FD 0015 Too many f...

Page 288: ...ngs chip trace arrays and SCOM contents For more information on scan dumps refer to Scan Log Dump Policy on page 293 The following table shows the error code produced by a scan dump Error Code Description Action Possible Failing FRU A1FF 3000 Scan log dump request rejected This is an informational message The service processor firmware was not able to perform a scan log dump even though one was re...

Page 289: ...ion U0 1 P1 M0KB D001 The system did not respond to a keyboard entry This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Type 101 keyboard 1 Keyboard 2 CEC backplane Location U0 1 P1 M0KB D002 The system did not respond to a keyboard entry This error code is generated by the customer performing Problem Determ...

Page 290: ...rforming Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Go to MAP 1520 Power on page 91 M0SC SI00 Unable to load diagnostics This error code is generated by the customer performing Problem Determination in the Eserver pSeries 630 Model 6C4 and Model 6E4 User s Guide Go to Boot Problems Concerns on page 150 M0SC SI01 Unable to load diagnostics This error code ...

Page 291: ...ration on page 277 for information on loading standalone diagnostics Default Boot List and Service Mode Boot List The default boot list is 1 Diskette drive if installed 2 CD ROM drive if installed 3 Tape drive if installed 4 Disk drive 5 Network adapter v Token ring if installed v Ethernet If you are working with a TTY or LFT v Pressing the number 5 key on a directly attached keyboard or on an ASC...

Page 292: ...standalone diagnostics This may require moving the device from the partition that currently contains the boot device for example the CD ROM or network adapter connected to the NIM server that has a standalone diagnostic image to the partition used to run standalone diagnostics If you move devices reboot both partitions For more information see Standalone Diagnostic Operation on page 277 v When dia...

Page 293: ... network When the system is set up to boot from a server the diagnostics are run in the same manner as they are from disk v If your system is connected to a HMC refer to Running Online Diagnostics in Service Mode from a Hardware Management Console HMC on page 274 v On full system partitions if the diagnostics are loaded from disk or a server you must shut down the AIX operating system before turni...

Page 294: ...unity to start the System Management Services by pressing the number 1 key on a directly attached keyboard or on an ASCII terminal before the system attempts to boot again Service Mode Service mode provides the most complete checkout of the system resources This mode also requires that no other programs be running on the partition or system on a full system partition All partition or system on a f...

Page 295: ...ng v Some display adapters and graphics related devices v Memory tested during POST v Processor tested during POST The following levels of testing exist in concurrent mode v The share test level tests a resource while the resource is being shared by programs running in the normal operation This testing is mostly limited to normal commands that test for the presence of a device or adapter v The sub...

Page 296: ...ked Error log analysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is...

Page 297: ...og analysis Performing Slow Boot To fully analyze all of the available information perform the following steps before doing a hardware repair or replacement 1 Record the 8 character error code and location code if present in the operator panel or that was reported by the customer 2 Do a slow mode boot in service mode This boot can be specified using the System Power Control Menu on the service pro...

Page 298: ... from which diagnostics were loaded cannot be tested v The SCSI adapter or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested v If your system is connected to an HMC refer to Loading the Standalone Diagnostics from CD ROM when Connected to an HMC Loading Standalone Diagnostics from a TTY or LFT To load standalone diagnostics using the default boot list perfo...

Page 299: ...M server 3 The Cstate for each standalone diagnostics client on the NIM server should be kept in the diagnostic boot has been enabled state 4 On the client system the NIM server network adapter should be put in the bootlist after the boot hardfile This allows the system to boot in standalone diagnostics from the NIM server if there is a problem booting from the hard file Another option is to use I...

Page 300: ...hat the system unit can shut down Stop all programs including the AIX operating system Refer to the AIX operating system documentation for shutdown command information 4 When the keyboard indicator is displayed the word keyboard on an HMC virtual terminal window press the number 1 key on the keyboard to display the SMS menu 5 Enter any requested passwords 6 Select Setup Remote IPL Initial Program ...

Page 301: ...le If Diagnostics Operating Instructions Version x x x is displayed standalone diagnostics have loaded successfully If the AIX login prompt is displayed standalone diagnostics did not load Check the following items v The bootlist on the client may be incorrect v Cstate on the NIM server may be incorrect v There may be network problems preventing you from connecting to the NIM server Verify the set...

Page 302: ...282 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 303: ...ssor is controlled by firmware and does not require the AIX operating system to be operational to perform its tasks The service processor menus allow you to configure service processor options as well as enable and disable functions Service processor menus are available using an ASCII terminal or an HMC virtual terminal window when OK is displayed on the operator panel or when the service processo...

Page 304: ... as follows 1 With the system powered off call in from a remote terminal 2 The service processor detects ring indicate and prompts you for a password if one is set When verified the service processor menus display remotely Saving and Restoring Service Processor Settings All the settings that you make except language from the service processor menus can be backed up either for recovering from a fau...

Page 305: ...t System Boot 5 Read Service Processor Error Logs 6 Read System POST Errors 99 Exit from Menus 0 v Power on System Allows the user to start the system using the current virtual terminal window as the active console v Power off System This option is not available on this system v Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so...

Page 306: ...listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered off using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to LCD Progress Indicator Log on page 326 v Read Service Processor Error Logs Displays the service pr...

Page 307: ...en to your system during setup You need the firmware version for reference when you either update or repair the functions of your service processor The system name an optional field is the name that your system reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location con...

Page 308: ...me 99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 289 for more information v System Power Control Menu See System Power Control Menu on page 296 for more information v System Information Menu See System Information Menu on page 301 for more information v Language Selection Menu See Language Selection Menu on page 307 for more information v Call In Call...

Page 309: ...onsole Mirroring Currently Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu 9 Scan Log Dump Setup Menu Currently As Needed 98 Return to Previous Menu 99 Exit from Menus 0 Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99 Chapter 7 Using the ...

Page 310: ... processor commands the system to resume the initial program load IPL This action is taken based on the assumption that the system is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access AIX If the error threshold is reached by someone entering passwords remotely the service processor commands the system to po...

Page 311: ...rial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from one of the other ports From this point on the service processor sends information only to the active port and the mirror port This capability can be enabled by local or remote users providing local users with the capability to monit...

Page 312: ... entering Y causes the service processor to reboot v Reprogram Flash EPROM Menu This option requires a diskette drive to be installed in the system If this option is selected and no diskette drive is present in the system the service processor will indicate Not Supported on the screen This option updates the system EPROMs After entering Y to indicate that you want to continue you are prompted to e...

Page 313: ...e processor reboot policy to restart Because pressing Enter after the reset string is not required make sure that the string is not common or trivial A mixed case string is recommended v Scan Log Dump Policy A scan dump is the collection of chip data that the service processor gathers after a system malfunction such as a checkstop or hang The scan dump data may contain chip scan rings chip trace a...

Page 314: ...type This is the default value 3 Always Selecting this option allows the service processor to record a scan log dump for all error types The scan log dump policy can also be set from the Tasks menu in the AIX service aids Option 2 displays the following screen Scan Log Dump Setup Menu 1 Scan Log Dump Policy Currently As Needed 2 Scan Log Dump Content Currently As Requested 3 Immediate Dump 98 Retu...

Page 315: ...on possible a minimum number of hardware scan log rings The complete dump will take the longest time to finish it may take as long as 1 5 hours on a fully configured system Option 3 Immediate Dump can only be used when the system is in the standby state with power on It is used to dump the system data after a checkstop or machine check occurs when the system firmware is running or when the operati...

Page 316: ...Boot Currently Fast Boot 7 Boot Mode Menu 98 Return to Previous Menu 99 Exit from Menus 0 v Enable Disable Unattended Start Mode Use this option to instruct the service processor to restore the power state of the system after a temporary power failure Unattended start mode can also be set through the System Management Services SMS menus This option is intended to be used on systems that require au...

Page 317: ...er on is enabled and call in is already enabled you will be asked to confirm your choice Refer to the message displayed on your screen If the ring indicate power on setting is changed you must select option 30 Refresh Modem Settings to update the modem settings If Refresh Modem Settings is selected and the modem s have not been configured you will be asked to configure the modems first See Call In...

Page 318: ...oot process it attempts to reboot the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboot restart attempts are counted Use OS Defined restart policy Allows the service processor to react in the same way that the operating system does to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot Aft...

Page 319: ...e to a system fault and you are running a full system partition you can enable the service processor to call out and report the event This option can be valuable if the number of these events becomes excessive which might signal a bigger problem v Power On System Allows immediate power on of the system v Power Off System This option is not available on this system v Enable Disable Fast System Boot...

Page 320: ... Saved List This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk drive and AIX diagnostics are loaded on the disk drive AIX boots to the diagnostics menu Using this option to boot the system is the preferred way to run online diagnostics Service Mode Boot from Default List This selection is similar to ...

Page 321: ...tors from Last System Boot Displays a number of the boot progress indicators which may include Service Processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is...

Page 322: ...ration If a recoverable memory error occurs and runtime recoverable error repeat gard is enabled the memory quad in which the error occurred will be garded out taken offline The default is disabled This menu allows the user to change the system processor configuration If it is necessary to take one of the processors offline use this menu to deconfigure a processor and then reconfigure the processo...

Page 323: ...y remain online If they fail the boot testing they are deconfigured even though CPU repeat gard is disabled The failure history of each CPU is retained If a processor with a history of failures is brought back online by disabling repeat gard it remains online if it passes testing during the boot process However if repeat gard is enabled the processor is taken offline again because of its history o...

Page 324: ...NFIGURATION DECONFIGURATION MENU 1 3 16 00 Configured by system 2 3 17 00 Configured by system 3 3 18 00 Configured by system 4 3 19 00 Configured by system 5 4 24 00 Configured by system 6 4 25 00 Configured by system 7 4 26 00 Configured by system 8 4 27 00 Configured by system 98 Return to Previous Menu Note This table is built from vital product data collected during the last boot sequence The...

Page 325: ...IMM with a history of failures is brought back online by disabling Repeat Gard it remains online if it passes testing during the boot process However if Repeat Gard is enabled the DIMM is taken offline again because of its history of failures v Power Control Network Utilities Menu POWER CONTROL NETWORK UTILITIES MENU 1 Lamp Test for all Operator Panels 2 Display I O Type 3 Change I O Type 98 Retur...

Page 326: ...bsystem disturbance system attention LED Use this menu to toggle the attention fault LEDs between identify blinking and off An example of this menu follows LED Indicator 1 CEC LED at location U0 1 Currently in IDENTIFY state 98 Return to Previous Menu Enter LED index 0 The processor subsystem disturbance system attention LED is on the operator panel 306 Eserver pSeries 630 Models 6C4 and 6E4 Servi...

Page 327: ...ice processor and system firmware menus and messages are displayed LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 98 Return to Previous Menu 99 Exit from Menus 0 Note Your virtual terminal window must support the ISO 8859 character set to correctly display languages other than English Chapter 7 Using the Service Processor 307 ...

Page 328: ...phone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test 98 Return to Previous Menu 99 Exit from Menus 0 v Modem Configuration Menu see Modem Configuration Menu on page 309 v Serial Port Selection Menu see Serial Port Selection Menu on page 310 v Serial Port Speed Setup Menu see Serial Port Speed Setup Menu on page 310 v Telephone Number Setup Menu see Tel...

Page 329: ...ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none9 modem_z_sp 6 modem_f_sp 10 modem_m1_sp 7 modem_f0_sp 11 modem_m0_sp 8 modem_f1_sp 12 m...

Page 330: ...wer on is already enabled and you try to enable call in a message prompts you for confirmation Refer to the message displayed on the screen Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities Serial Port Speed Setup Menu 1 Serial Port 1 Speed Currently 9600 2 Serial Port 2 Speed Currently 9600 98 Return to ...

Page 331: ...rmation about the format and catcher computers refer to the readme file in the AIX usr samples syscatch directory Contact your service provider for the correct service center telephone number to enter Until you have that number leave this field unassigned v Customer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls...

Page 332: ...te timeout in seconds Currently 120 3 Remote latency in seconds Currently 2 4 Number of retries Currently 2 98 Return to Previous Menu 0 v Call Out policy can be set to first or all If call out policy is set to first the service processor stops at the first successful call out to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If call out ...

Page 333: ...h your service provider might have access If your service provider does not use RETAIN leave these fields unassigned Call out Test Menu Tests the configuration after the modem is installed and configured In order for this test to execute successfully at least one of the following numbers must be assigned v Service center telephone number v Customer administration center telephone number v Digital ...

Page 334: ... ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored v Timed power on refer to the shutdown t command on servers using AIX Working in conjunction with AIX the service processor in your system can operate a timer much like the wake up timer...

Page 335: ...g system activity see the Set Surveillance Parameters option in the SERVICE PROCESSOR SETUP MENU If OS activity stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the operating system documentation If you are using th...

Page 336: ...Use OS Defined restart policy is set to No OR The Use OS Defined restart policy is set to Yes and the operating system has no automatic restart policy Refer to Service Processor Reboot Restart Recovery on page 315 The following table describes the relationship among the operating system and service processor restart controls OS Automatic reboot restart after crash setting Service processor to use ...

Page 337: ... the system see Determining the Level of Firmware on the System on page 318 General Information on System Firmware Updates All the system firmware types that can be reprogrammed are updated at the same time They are v System power control network programming v Service processor programming v IPL programming v Run time abstraction services It is strongly recommended that you create a set of firmwar...

Page 338: ...is currently on the system v Looking at the top of the service processor main menu System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as root user 2 If the tmp fwupdate directory does not exist create it by issuing the following command mkdir tmp fwupdate 3 The firmware update file must be downlo...

Page 339: ... progress you will see Rebooting on the display for several minutes The firmware update is complete Updating System Firmware From the Service Processor Menus This procedure requires a diskette drive to be installed in the system This procedure also requires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged ...

Page 340: ...complete the service processor resets itself and goes through a complete reboot Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop even if intermittent are reported as a diagnostic callout for service repair To prevent the recurrence of intermittent problems and improve the availability of the system until a scheduled maintenanc...

Page 341: ...ng severity and threshold exceeded status is returned to AIX At the same time PRD marks the CPU for deconfiguration at the next boot AIX will attempt to migrate all resources associated with that processor to another processor and then stop the defective processor Service Processor System Monitoring Surveillance Surveillance is a function in which the service processor monitors the system and the ...

Page 342: ...time to wait from the time the operating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the operating system is started after the parameters have been set If desired you can initiate surveillance mode immediately from service aids In addition to the three options above a fourth option allows you to select immediate surveillance and r...

Page 343: ...he serial port where the modem is connected v Enter the modem configuration file name v Set up site specific parameters phone numbers for call out call out policy number of call out retries and so on 3 To call out before restart set Call out before restart to ENABLED from the Reboot Restart Policy Setup menu Note Some modems such as IBM 7857 017 are not designed for the paging function Although th...

Page 344: ...Remote attachment through modem is supported on serial port 1 S1 and serial port 2 S2 System Configuration The following describes the configuration for console mirroring v Service processor v Modem connected to one serial port and enabled for incoming calls v Local HMC virtual terminal window connected to the other serial port This local terminal can be connected directly to your system or connec...

Page 345: ...rsal time UTC which is also referred to as Greenwich mean time GMT AIX error logs have additional information available and can time stamp with local time Entering an error number provides nine words of system reference code SRC data an example menu follows Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000000 word17 B1004AAA word18 0114005...

Page 346: ...Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2 I2 E1 0539 0776 U0 1 P2 I3 T1 E139 E1FB E139 E183 Press Return to continue or x to return to menu EAA1 U0 1 P1 I4 E172 U0 1 P1 E172 U0 1 P1 I4 E172 U0 1 P1 94BB 9109 9380 9108 9107 9106 9105 9118 9104 9103 ...

Page 347: ...mpleted The pre standby phase components are v Service Processor Initialization Service processor performs any necessary hardware and software initialization v Service Processor POST Service processor conducts Power on self tests on its various work and code areas v Service Processor Unattended Start Mode Checks To assist fault recovery If unattended start mode is set the service processor automat...

Page 348: ...nstalled so that incoming calls can be received or outgoing calls can be placed v Dial In Monitor incoming phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local HMC virtual terminal window if the system is so equipped and if the user enables this function v Menus The service processor menus are pas...

Page 349: ... Responding to System Processor Commands The service processor responds to any command issued by the system processor Runtime Phase This phase includes the tasks that the service processor performs during steady state execution of the operating system v Environmental Monitoring The service processor monitors voltages temperatures and fan speeds on some servers v Responding to System Processor Comm...

Page 350: ...330 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 351: ...splays Main Menu 1 Select Language 2 Change Password Options 3 View Error Log 4 Setup Remote IPL Initial Program Load 5 Change SCSI Settings 6 Select Console 7 Select Boot Options Navigation keys X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Note The System Management Services can also be started using the Service Processor Boot Mod...

Page 352: ...tem and pressing enter if applicable or selecting a navigation key Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the language used by the text based System Management Services menus SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol Navigation keys M return to main menu ESC ke...

Page 353: ...ot your system If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password View Error Log Use this option to view or clear your system s error log A menu similar to the following displays when you select this option Error Log Date Time Error Code Location Entry 1 01 04 96 12 13 22 25A80011 00 00 Entry 2 no error logged 1 Clear error log Nav...

Page 354: ...et Protocol Parameters option displays the following menu IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ To ch...

Page 355: ...on keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Entering adapter parameters on these screens will automatically update the parameters on the ping test screen Selecting an adapter on this menu displays configuration menus for that adapter 10 100 Ethernet TP PCI Adapter 1 D...

Page 356: ...x option allows you to change how the Ethernet adapter communicates with the network Full Duplex 1 Yes 2 No 3 Auto Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Select Ping from the Network Parameters Menu to test a connection to a remote system unit After selec...

Page 357: ...ystem Management Services Type the number of the menu item and press Enter or Select a Navigation key _ After selecting an adapter you will be asked to set the parameters for the adapter a menu similar to the following will be displayed Adapter Parameters 10 100 Ethernet Adapter 1 Data Rate Auto 2 Full Duplex Auto 3 Continue with Ping Navigation keys M return to main menu ESC key return to previou...

Page 358: ...een entering those changes will not automatically update the adapter parameters screen You must go back to the adapter parameters menu to make changes Notes 1 Once the ping test is initiated it may take up to 60 seconds to return a result 2 If the ping test passes or fails the firmware will stop and wait for a key to be pressed before continuing Change SCSI Settings This option allows you to view ...

Page 359: ...Install or Boot a Device 2 Select Boot Devices 3 Multiboot Startup Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Option 1 Select Install or Boot a Device which allows you to select a device to boot from or install the operating system from This selection is for ...

Page 360: ...If a device is selected that does not reside in the system a menu with the following message displays THE SELECTED DEVICES WERE NOT DETECTED IN THE SYSTEM Press any key to continue If hard drive is selected the following menu displays Select Hard Drive Type 1 SCSI 2 SSA 3 SAN 4 None 5 List All Devices Navigation keys M return to main menu ESC key return to previous screen X eXit System Management ...

Page 361: ...a device is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or service mode The following is an example of this menu Select Task SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 1 Information 2 Normal Mode Boot 3 Service Mode Boot Navigation keys M return to main menu ESC key ...

Page 362: ...to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ When any of the options 1 5 is selected the Device Type screen will be displayed which will be similar to the following Select Device Type 1 Diskette 2 Tape 3 CD DVD 4 IDE 5 Hard Drive 6 Network 7 None 8 List All Devices Navigation keys M return to main menu ESC key re...

Page 363: ...d press Enter or Select a Navigation key _ Selecting Information will display a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable DEVICE SCSI 18200 MB Harddisk loc U0 1 P2 Z1 A8 0 NAME sd DEVICE TYPE block Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number...

Page 364: ...or Select a Navigation key _ Restore Default Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in the system The default boot list is 1 Primary diskette drive if installed 2 CD ROM drive if installed 3 Tape drive in installed 4 Hard disk drive if installed 5 Network adapter Navigation keys M return to ma...

Page 365: ...is invoked automatically on startup Exiting System Management Services After you have finished using the system management services type x for exit at the Utilities menu to boot your system or partition On all other screens typing x returns you to the previous screen Chapter 8 Using System Management Services 345 ...

Page 366: ...346 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 367: ...r source ensure that all power cables have been unplugged DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that ...

Page 368: ... Take the following precautions v If you have an antistatic wrist strap available use it while handling the device v Do not remove the device from the antistatic bag until you are ready to install the device in the system v With the device still in its antistatic bag touch it to a metal frame of the system v Grasp cards and boards by the edges Hold drives by the frame Avoid touching the solder joi...

Page 369: ...rd Refer to PCI Riser Card Media Drives Media Drives Diskette CD ROM Tape or Disk Drive on page 399 Memory DIMMs Memory DIMMs on page 430 Operating Position Returning the Model 6C4 to the Operating Position on page 356 Operator Panel Operator Panel on page 419 PCI Riser Card PCI Riser Card on page 408 Power Supply Power Supplies on page 441 Processor Card Processor Card on page 425 Rack Installati...

Page 370: ...tdown to stop the operating system 4 After you shut down the operating system set the power switches of any attached devices to Off Starting the System To power on the system perform the following steps in sequence 1 On a Model 6C4 open the front rack door On a Model 6E4 open the bezel door 2 Look for the OK in the operator panel The OK indicates that the system is in standby mode 3 Press the powe...

Page 371: ... service position as described in Placing the Model 6C4 into the Service Position on page 355 2 Remove the retaining screw located on the side of the release latch 3 Pull the release latch off of the latch bracket post 1 System Drawer Release Latch 5 System Drawer Release Latch 2 System Drawer Release Latch Bracket Right 6 Retaining Screws 3 Model 6C4 7 Release Latch Retaining Screw 4 System Drawe...

Page 372: ... the operating position as described in Returning the Model 6C4 to the Operating Position on page 356 Drawer Release Latch Bracket Removal To remove the Model 6C4 drawer release latches brackets do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 355 2 Remove the front bezel as described ...

Page 373: ...Drawer Release Latch 2 System Drawer Release Latch Bracket Right 6 Retaining Screws 3 Model 6C4 7 Release Latch Retaining Screw 4 System Drawer Release Latch Bracket Left 8 Latch Bracket Post Chapter 9 Removal and Replacement Procedures 353 ...

Page 374: ... supplied retaining screws secure the latch brackets to the side of the Model 6C4 Note The latch brackets are right and left side dependent 3 Replace the release latch as described in Drawer Release Latch Replacement on page 352 4 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 369 5 Push the system drawer back into the operating position as described in Returning...

Page 375: ...f your system is equipped with two thumbscrews securing it to the rack remove the thumbscrews The screws are located on the bezel just above each system release latch 1 Model 6C4 Front Bezel 2 M5 16 mm Retaining Screw 3 Release the left and right side system drawer release latches 4 Pull the system drawer out from the rack until the rails are fully extended Note When the system rails are fully ext...

Page 376: ...se tabs located on each rail See the illustration on page 356 for the location of the release tabs 2 Ensure the system drawer release latches located on the system drawer are in the open position See the illustration on page 356 for the location of the system drawer release latches 3 Push the system drawer straight back into the rack until both system drawer release latches have locked into positi...

Page 377: ...er up and off the system drawer Attention For proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the cover removed might damage the system components 1 Thumbscrews 4 Access Cover Locking Tab 2 Service Access Cover 5 Upper Chassis Ledge 3 Model 6C4 Service Access Cover Replacement Model 6C4 To replace the ...

Page 378: ...rom the front of the top cap grasp the two lower side edges and pry out to release the lower front tabs 4 Pivot the cover up to release the two back tabs 5 Lift the top cap up and off of the system 1 Top Cap 4 Bezel Door 2 Top Cap Rear Locking Tabs 5 Bezel 3 Top Cap Front Locking Tabs 6 Model 6E4 Top Cap Replacement Model 6E4 To replace the top cap do the following 358 Eserver pSeries 630 Models 6...

Page 379: ... on page 419 5 Remove the two retaining screws that secure the operator panel EMC bracket to the operator panel bracket 6 Remove the four retaining screws that secure the operator panel bracket to the top cover 7 Remove the four retaining screws that secure the top cover to the system chassis 8 Remove the front screw that secures the top cover to the right panel assembly This screw is located on t...

Page 380: ... Model 6E4 To replace the top cover do the following 1 Ensure that the rear top cover bracket is in place If the rear top cover bracket has not been installed install it now with two retaining screws 2 Mount then align the top cover onto the system chassis 3 Replace the four retaining screws that secure the top cover to the system chassis 360 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 381: ...om the first Note Before going to the next step ensure that the four remaining clearance holes on the operator panel bracket are exactly centered over their mating screw holes If not loosen one of the screws and realign the clearance holes to the screw holes 11 With two retaining screws secure the two remaining corners of the operator panel bracket 12 Mount then secure with two retaining screws th...

Page 382: ...r side cover over the outer edge of the system base 2 Pivot the outer side cover up toward the top of the system 3 Align the 4 top locking tabs slots located on the outer side cover with the locking tabs located on the bottom side of the top cover 4 Push the cover in When correctly seated push the outer side cover forward toward the front of the chassis The four top locking tabs are now locked in ...

Page 383: ...ver toward the rear of the system drawer After the front of the service access cover has cleared the front chassis ledge lift the cover out of the system Attention For proper cooling and airflow replace the cover before turning on the system Operating the system for extended periods of time over 30 minutes with the cover removed might damage the system components 1 Model 6E4 4 Service Access Cover...

Page 384: ...ath the chassis ledge 3 Tighten the three thumbscrews located on the rear of the cover Back Cover Removal Model 6E4 To remove the back cover do the following 1 Grasp each side of the back cover and pull straight up then away from the system This action releases the two top and two bottom tabs that secure the cover to the back of the system See the following illustration for the tab locations 2 Put...

Page 385: ...e release tab located at the top of the access cover 4 Gently pull the top of the access cover out and away from the system Note The two alignments tabs that are located on the bottom front edge of the access cover must be lifted up and then out of their slots 5 Put the cover in a safe place 1 Model 6E4 4 Disk Drive Access Cover 2 Bezel Door 5 Alignment Tabs 3 Disk Drive Access Cover Release Tab D...

Page 386: ...ght side cover system base do the following 1 Ensure that the system base plate is secured to the system chassis If the system base plate has not been secured to the system chassis lay the system chassis onto its side and secure the system base plate with four retaining screws 2 Using three people lift the system up and seat the system chassis and the attached mounting plate over the two alignment...

Page 387: ...Top Cover Mounting Bracket 3 Operator Panel 10 Rear Cover 4 Operator Panel Bracket 11 System Base Plate 5 Top Cover 12 Operator Panel Extension Cable 6 Model 6E4 13 Right Side Cover System Base 7 Bezel Door Chapter 9 Removal and Replacement Procedures 367 ...

Page 388: ...m the lower retaining post 1 Model 6E4 4 Bezel Door 2 System Handle Assembly 5 Bezel Door Handle 3 Bezel Door Top Retaining Post 6 Bezel Door Lock Tab 7 Bezel Door Lower Retaining Post Bezel Door Replacement To replace the bezel door do the following 1 Set the bezel door on the lower retaining post The location of the lower retaining post can be seen in the preceding illustration 2 Rotate the beze...

Page 389: ...4 19 Inch Rack Front Bezel Replacement Model 6C4 To replace the front bezel do the following 1 Open the front rack door and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 355 2 Seat the two tabs located on the bottom edge of the bezel into their mating slots located on the bottom edge of the system 3 Pivot the bezel up aligning th...

Page 390: ...ce 1 Model 6E4 4 Front Door 2 Bezel release lever 5 Lower Bezel Locking Tab 3 Front Bezel 6 Lower Bezel Retaining Slots Front Bezel Replacement Model 6E4 To replace the front bezel do the following 1 Place the two lower bezel locking tabs into the retaining slots located on the chassis base 2 Rotate the bezel up toward the top of the chassis ensuring that the aligning pins are aligned with their m...

Page 391: ...hen it is appropriate to perform them Note A PCI adapter is only hot pluggable if the PCI adapter is supported for hot plug applications See the PCI Adapter Placement Reference order number SA38 0538 for complete information regarding your PCI adapter Accessing Hot Plug Management Functions Note Removing or installing a hot pluggable PCI adapter requires the system administrator to take the PCI ad...

Page 392: ...dd a new PCI hot plug capable adapter to the slot with the system turned on You will be asked to identify the PCI slot that you have selected prior to the actual operation The selected PCI slot will go into the Action state and finally into the On state Note The system will indicate the slot holds an Unknown device until you perform the Install Configure Devices Added After IPL option to configure...

Page 393: ... screen complete the recommended actions If the instructions do not resolve the problem do the following v If the adapter is listed as Unknown perform the Install Configure Devices Added After IPL option to configure the adapter v If you receive a warning indicating that needed device packages are not installed the system administrator must install the specified packages before you can configure o...

Page 394: ...s described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 See the following illustration 5 Determine which adapters you plan to remove then label and disconnect all cables attached to that adapter 6 Record the slot number and location of each adapter being removed Note Adapter slots are numbered on the rear of the system unit 7 Before h...

Page 395: ...cing a Non Hot Pluggable PCI Adapter on page 377 13 If you have other options to install refer to Procedure List on page 349 If you do not have other options to install continue on to the next step 14 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access Cover Replacement Model 6E4 on page 364 15 On a Model 6C4 push the system dra...

Page 396: ...r Retainer Assembly in the unlocked position 3 Adapter Retainer Assembly retainer seat down and the retainer clip in the locked position 7 PCI Adapter 4 Adapter Retainer Assembly retainer seat down and the retainer clip in the unlocked position 376 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 397: ...dling any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 348 8 If necessary remove the adapter from the antistatic package Attention Avoid touching the components and gold edge connectors on the adapter 9 Place the adapter component side up on a flat static protective surface 10 Se...

Page 398: ... 357 or Service Access Cover Replacement Model 6E4 on page 364 15 If you are servicing a Model 6C4 push the system drawer back into the operating position as described in Returning the Model 6C4 to the Operating Position on page 356 16 Connect the adapter cables 17 Reconnect the power source to the system 18 If you are servicing a Model 6C4 route the cables through the cable management arm 19 Powe...

Page 399: ...355 On a Model 6E4 open the bezel door 2 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 3 Determine which adapters you plan to remove 4 Record the slot number and location of each adapter being removed Note Adapter slots are numbered on the rear of the system unit 5 Ensure that any processes o...

Page 400: ...ot disconnect any cables that are connected to the adapter being removed 18 Before handling any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 348 19 If you are removing a long adapter make note of how the back edge of the adapter slides into the molded grooves located on the back ...

Page 401: ... 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly in the unlocked position 3 Adapter Retainer Assembly retainer seat down and the retainer clip in the locked position 7 PCI Adapter 4 Adapter Retainer Assembly retainer seat down and the retainer clip in the unlocked position Chapter 9 Removal and Replacement Procedures 381 ...

Page 402: ...d then return to step 14 on page 379 27 Press F10 to exit the Hot Plug Manager 28 If you have added removed or replaced any adapters run the diag a command If the system responds with a menu or prompt Follow the instructions to complete the device configuration 29 If you have other options to install refer to Procedure List on page 349 If you do not have other options to install continue on to the...

Page 403: ...ck doors and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 355 On a Model 6E4 open the bezel door 2 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 3 Refer to the PCI Adapter Placement Reference order number SA38 0538 for info...

Page 404: ...action state d Completely remove the hot plug adapter from the slot The LED goes off e Reinstall the adapter ensuring that it is correctly seated Press Enter f Select F3 to return to the PCI Hot Plug Adapter Menu g Select Install Configure Devices Added after IPL h At the display screen identify the PCI hot plug slot that your adapter is using If it still shows as being empty redo steps a through ...

Page 405: ...the antistatic package Attention Avoid touching the components and gold edge connectors on the adapter 21 Place the adapter component side up on a flat static protective surface 22 Set any jumpers or switches as instructed by the adapter manufacturer 23 Replace the adapter into the adapter slot Carefully grasp the adapter by the edges and align the adapter in the slot guides Insert the adapter ful...

Page 406: ...seat down and the retainer clip in the unlocked position 4 Adapter Retainer Assembly retainer seat down and the retainer clip in the locked position 5 PCI adapter face plate dotted lines 25 Connect appropriate cables and devices to the adapter 26 Continue to follow the screen instructions until you receive a message that the replacement is successful Successful replacement is indicated by the OK m...

Page 407: ...g Manager menu and then return to step 14 on page 384 30 Press F10 to exit the Hot Plug Manager If you have added removed or replaced any adapters run the diag a command If the system responds with a menu or prompt follow the instructions to complete the device configuration 31 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access...

Page 408: ...ing any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 348 6 If necessary remove the adapter from the antistatic package Attention Avoid touching the components and gold edge connectors on the adapter 7 Place the adapter component side up on a flat static protective surface 8 Set a...

Page 409: ...down and the retainer clip in the unlocked position 14 Follow the instructions on the screen to install the adapter until the LED for the specified PCI slot is set to the Action state See Component LEDs on page 476 15 When you are instructed to install the adapter in the adapter slot carefully grasp the adapter by the edges and align the adapter in the slot guides Insert the adapter fully into the...

Page 410: ...ip in the locked position 5 PCI adapter face plate dotted lines 17 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access Cover Replacement Model 6E4 on page 364 18 On a Model 6C4 push the system drawer back into the operating position as described in Returning the Model 6C4 to the Operating Position on page 356 19 Connect the adap...

Page 411: ...ond processor fan To remove a processor fan in a non hot swap environment do the following 1 On a Model 6C4 open the front and rear rack doors and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 355 On a Model 6E4 open the bezel door 2 Shut down the system as described in Stopping the System on page 350 3 Disconnect the power sourc...

Page 412: ...sor Fan Bottom Connector 7 Processor Cooling Fans Access Cover 1 Model 6E4 5 Finger Holes 2 Outer Side Cover 6 Processor Fan Bottom Connector 3 Service Access Cover 7 Processor Cooling Fans Access Cover 4 Processor Fan Amber LED 8 Processor Card Cooling Fan Fan 1 392 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 413: ...fully powered on close the rack doors After the Model 6E4 has successfully powered on close the bezel door Hot Swap Fan Assembly Removal The hot swap fan removal section has a procedure for processor cooling fans and PCI adapter cooling fans Select the removal procedure according to the hot swap fan assembly you are servicing To remove a hot swap fan do the following 1 On a Model 6C4 open the fron...

Page 414: ... hot swap removal or replacement of the processor fans keep the processor fan access cover closed Note Hot Swap PCI Adapter Fan Removal Attention The system will power off in the event that the failing PCI cooling fan has not been exchanged within five minutes If you are servicing one of the PCI adapter cooling fan assemblies do the following 1 Disconnect the cooling fan s power cable from the con...

Page 415: ...mber LED 9 Adapter Cooling Fan Retaining Bracket 4 Finger Holes 10 PCI Adapter Cooling Fan Assembly Fan 4 5 Processor Card Cooling Fan Fan 1 11 PCI Adapter Cooling Fan Assembly Fan 3 6 Processor Card Cooling Fan Fan 2 12 PCI Adapter Fan Amber LED 13 Adapter Cooling Fan Front Connector Chapter 9 Removal and Replacement Procedures 395 ...

Page 416: ...Access Cover 10 Adapter Cooling Fan Assembly Fan 4 4 Processor Fan Amber LED 11 Adapter Cooling Fan Assembly Fan 3 5 Finger Holes 12 PCI Adapter Fan Amber LED 6 Processor Card Cooling Fan Fan 1 13 PCI Adapter Cooling Fan Front Connector 7 Processor Fan Bottom Connector 396 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 417: ...ce your system s hot swap cooling fans do the following Hot Swap Processor Fan Replacement When installing a hot swap processor cooling fan do the following 1 Lift the processor fan access cover 2 Place your thumb and index finger into the two holes located on the top of the replacement fan 3 Align the connector located on the fan assembly with the docking connector located on the CEC backplane 4 ...

Page 418: ...ge of the fan assembly and the fan cage are flush with each other 3 Reconnect the power cable to the connector located on the front of the fan assembly 4 Verify that the replaced cooling fan s LED is not lit If the fan LED is lit reseat the fan or the fan cable 5 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access Cover Replacem...

Page 419: ... the system as described in Stopping the System on page 350 4 Disconnect the power source to the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 5 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cov...

Page 420: ... 6C4 7 Optional Media Device for example Tape Drive DVD CD ROM Diskette Drive 3 Media Carrier Tray 8 IDE CD ROM 4 Diskette Drive Optional 9 Media Carrier Trays 5 Diskette Drive Cage Optional 10 Front Bezel 400 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 421: ...Optional 3 Media Carrier Trays 9 Diskette Drive Cage Optional 4 Front Bezel 10 Diskette Drive Optional 5 Bezel Door 11 Outer Side Cover 6 Optional Media Device for example Tape Drive DVD CD ROM Diskette Drive 12 Service Access Cover Chapter 9 Removal and Replacement Procedures 401 ...

Page 422: ... cables to the drive 6 Replace the bezel as described in Front Bezel Replacement Model 6C4 on page 369 or Front Bezel Replacement Model 6E4 on page 370 7 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access Cover Replacement Model 6E4 on page 364 8 If you are servicing a Model 6C4 push the system drawer back into the operating po...

Page 423: ...Volume Manager and press Enter 5 Select Volume Groups and press Enter 6 Select Set Characteristics of a Volume Group and press Enter 7 Select Remove a Physical Volume from a Volume Group 8 Press F4 to list the available volume groups then select the volume group name and press Enter 9 Press F4 to select a physical volume and follow the instructions on the screen to select the physical volume Then ...

Page 424: ...ress F3s Cancel to go back to the first menu and select System Storage Management Physical and Logical Storage and press Enter 8 Select Logical Volume Manager and press Enter 9 Select Volume Groups and press Enter 10 Select Set Characteristics of a Volume Group and press Enter 11 Select Add a Physical Volume to a Volume Group 12 Fill in the fields for the drive you are adding to the system Press F...

Page 425: ...ront bezel door on a Model 6E4 4 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 369 or the disk drive access cover as described in Disk Drive Access Cover Removal Model 6E4 on page 365 5 Locate the hot plug disk drive you plan to remove If you are removing a faulty disk drive a lit amber LED located at the front right side of each disk drive will help you isolate the ...

Page 426: ...Disk Drive Release Handle 2 Disk Drive 4 Front Bezel 1 Model 6E4 3 Disk Drive Release Handle 2 Disk Drive 4 Disk Drive Access Cover 13 Press F10 to exit smitty 406 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 427: ... a hot plug disk drive do the following a Ensure the tray handle is open perpendicular to the drive b Align the drive tray assembly so that it engages the guide rails in the bay c Push the drive assembly into the bay until the tray handle engages the lock mechanism d Push the tray handle in until it locks The lit LED on the disk drive will turn on 2 Log in as root user 3 At the command line type s...

Page 428: ...r of the system unit 5 If you are servicing a Model 6C4 place the system drawer into the service position as described in Placing the Model 6C4 into the Service Position on page 355 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 7 Disconnect all power and signal cables from the media drives ...

Page 429: ...Backplane 4 CEC Backplane Connectors to PCI Riser Card Connectors 5 Push Lables 16 Grasp each end of the removal sling located toward the back of the system chassis Slowly lift the back end of the PCI riser card up You may need to rock the sling back and forth several times to aid in the removal of the PCI riser card connectors from their docking connectors located on the CEC backplane As the conn...

Page 430: ...or surface is free from resting on any surface Note Model 6C4 1 Service Access Cover 6 Media Support Tray 2 PCI Adapters 7 Front Bezel 3 PCI Riser Card 8 IDE CD ROM 4 Model 6C4 9 Processor Card Assembly 2 5 Media Device 10 Processor Filler Panel 410 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 431: ...Cover 9 IDE CD ROM 3 PCI Adapters 10 Front Bezel 4 PCI Riser Card 11 Bezel Door 5 Back Cover 12 System Stabilizer Foot 6 Model 6E4 13 Processor Card Assembly 2 7 Media Device Support Tray 14 Processor Filler Panel Chapter 9 Removal and Replacement Procedures 411 ...

Page 432: ...icing a Model 6C4 it is strongly recommended that the system drawer be removed from the rack If you are servicing a Model 6E4 it is strongly recommended that the system be placed on its side on a flat and stable surface To avoid potential breakage the Model 6E4 stabilizer foot closest to the desktop or floor is free from resting on any surface 1 PCI Riser Card 3 CEC Backplane Connectors to PCI Ris...

Page 433: ...d media drives ensuring that the media drives removed are returned to the same media bay locations from which they were removed Refer to Media Replacement on page 402 12 Reconnect all power and signal cables to their respective media drives 13 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 369 or Front Bezel Replacement Model 6E4 on page 370 14 Replace the servic...

Page 434: ...tem drawer into the service position as described in Placing the Model 6C4 into the Service Position on page 355 6 Remove the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 7 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 369 or Front Bezel Removal Model 6E4 on page 370 8 Di...

Page 435: ...ge by loosening the retaining screw located along the bottom back edge of the stabilizing cage 18 Disconnect all power and signal cables connected to the disk drive backplane 19 Remove the 4 retaining screws that secure the disk drive cage to the front of the system chassis 20 Slide the disk drive cage back until it clears the upper chassis ledge 21 Pull the disk drive cage assembly out of the sys...

Page 436: ...PCI Riser Card 11 Media Device 4 PCI Cooling Fan 12 Front Bezel 5 Cable Management Bracket 13 IDE CD ROM Media 6 PCI Cooling Fan 14 Media Device Support Shelf 7 Disk Drive Backplane 15 Processor 2 Assembly 8 Disk Drive Cage 16 Processor Filler 416 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 437: ...ers 13 Media Device 4 PCI Cooling Fan 14 Front Bezel 5 Cable Management Bracket 15 Bezel Door 6 Back Cover 16 IDE CD ROM Media 7 PCI Riser Card 17 System Stabilizer Foot 8 Model 6E4 18 Processor 2 Assembly 9 Disk Drive Backplane 19 Processor Filler 10 Disk Drive Cage Chapter 9 Removal and Replacement Procedures 417 ...

Page 438: ...emoved media drives ensuring that the media drives are returned to the same media bay from which they were removed Refer to Media Replacement on page 402 if necessary 12 Before handling any card board or memory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 348 13 Replace the PCI riser card as describe...

Page 439: ...sconnected 4 If necessary on a Model 6E4 remove the bezel door as described in Bezel Door Removal on page 368 5 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 369 or Front Bezel Removal Model 6E4 on page 370 6 If you are servicing a Model 6E4 remove the top cap as described in Top Cap Removal Model 6E4 on page 358 7 If you are servicing a Model 6C4 remove the service ...

Page 440: ...Model 6C4 1 Service Access Cover drawer 4 Operator Panel Retaining Screws 2 System Unit 5 Operator Panel 3 Front Bezel 420 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 441: ...Model 6E4 1 Top Cap 4 Front Bezel 2 Operator Panel 5 Bezel Door 3 Operator Panel Retaining Screws 6 Model 6E4 Chapter 9 Removal and Replacement Procedures 421 ...

Page 442: ...e the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 5 If you are servicing a Model 6C4 push the system drawer back into the operating position as described in Returning the Model 6C4 to the Operating Position on page 356 6 Reconnect all system power cables 7 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 369 or Front ...

Page 443: ...mware Level xxxxxxxx Copyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code that accesses the hidden menus If necessary call your local support center to obtain the code This menu is for IBM Authorized use only If you have not been authorized to use this menu please discontinue use immediately Press Return to continue or X to return to menu 1 4 Press Return to contin...

Page 444: ... you are working on is different from the one listed on the screen 7 Type the machine type and model number of the system unit Enter the TM data 8 ASCII digits xxxx xxx TM has been programmed successfully The current MN field is 1980 Do you want to change the MN field y n 8 The MN field is for manufacturing use only Enter n no in this field 9 Enter 99 at the command line of the Main Menu to exit 4...

Page 445: ...te The support leg located on the bottom of the support shelf is used to deactivate a microswitch The microswitch is located on the CEC backplane and when deactivated cuts off power to many of the components and connectors located on the CEC backplane This support shelf must be correctly seated and secured in position after any new FRU is added to the system and you perform a system boot 7 Before ...

Page 446: ...30 Put the DIMMs in a safe place you will need to install these DIMMs onto the new processor card Model 6C4 1 Service Access Cover 7 Model 6C4 2 Processor Access Cover 8 Optional Media Device for example Diskette Drive or Tape Drive 3 Processor Assembly Lifting and Release Handles 9 IDE CD ROM Drive 4 Processor Assembly 10 Front Bezel 5 Processor Card 11 Media Device Support Shelf 6 Memory DIMMs 1...

Page 447: ...ays 11 Processor Access Cover 4 Optional Media Device for example Diskette Drive or Tape Drive 12 Processor Assembly Lifting and Release Handles 5 IDE CD ROM Drive 13 Processor Card 6 Front Bezel 14 Processor Assembly 7 Bezel Door 15 Memory DIMMs 8 Processor Filler Chapter 9 Removal and Replacement Procedures 427 ...

Page 448: ...r assembly lift the side access cover Four hinges hold the cover to the top of the processor assembly Pivot the cover up to reveal the memory DIMMs or DIMM connectors Install the memory DIMMs as described in Memory DIMMs on page 430 2 Pivot the processor assembly cover back into the closed position 3 Grasp the release handles located on top of the processor assembly Pivot the handle upward to 90 d...

Page 449: ...nal cables to their respective media drives 11 Replace the front bezel as described in Front Bezel Replacement Model 6C4 on page 369 or Front Bezel Replacement Model 6E4 on page 370 12 Replace the service access cover as described in Service Access Cover Replacement Model 6C4 on page 357 or Service Access Cover Replacement Model 6E4 on page 364 13 On a Model 6C4 push the system drawer back into th...

Page 450: ... then lifting it up and out of the system chassis Note The support leg located on the bottom of the support shelf is used to deactivate a microswitch The microswitch is located on the CEC backplane and when deactivated cuts off power to many of the components and connectors located on the CEC backplane This support shelf must be correctly seated and secured in position after any new FRU is added t...

Page 451: ... DIMMs or DIMM connectors Model 6C4 1 Service Access Cover 7 7028 Model 6C4 2 Processor Access Cover 8 Optional Media Device for example Diskette Drive Tape Drive 3 Processor Assembly Lifting and Release Handle 9 IDE CD ROM Drive 4 Processor Assembly 10 Front Bezel 5 Processor Card 11 Media Device Support Shelf 6 Memory DIMMs Chapter 9 Removal and Replacement Procedures 431 ...

Page 452: ...11 Processor Access Cover 4 Optional Media Device for example Diskette Drive or Tape Drive 12 Processor Assembly Lifting and Release Handles 5 IDE CD ROM Drive 13 Processor Card 6 Front Bezel 14 Processor Assembly 7 Bezel Door 15 Memory DIMMs 8 Processor Filler 432 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 453: ...J3B U0 1 P1 C1 M4 M5 Memory slot 5 J1B U0 1 P1 C1 M5 M6 Memory slot 6 J1A U0 1 P1 C1 M6 M7 Memory slot 7 J0B U0 1 P1 C1 M7 M8 Memory slot 8 J0A U0 1 P1 C1 M8 Note The location code column shows the location codes for processor card 1 If your system is configured for processor card 2 substitute C2 in place of C1 Attention To prevent damage to the memory DIMM and the memory DIMM connectors open or c...

Page 454: ...s antistatic package 3 Ensure that the connector locking tabs are pushed out in the unlocked position before installing a new memory DIMM as shown in the following illustration 4 Carefully grasp the memory DIMM along two edges and align the connector 5 Insert the memory card firmly into the connector 6 Secure the memory DIMM with the locking tabs located at each end of the DIMM connector as shown ...

Page 455: ...ng the support shelf ensure that the lower support leg activates the microswitch located on the CEC backplane Failure to do so results in the system not being able to power on 14 Replace all removed media drives ensuring that the media drives removed are returned to the same media bay locations from which they were removed Refer to Media Replacement on page 402 15 Reconnect all power and signal ca...

Page 456: ...ss cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 4 Remove the front bezel as described in Front Bezel Removal Model 6C4 on page 369 or Front Bezel Removal Model 6E4 on page 370 5 Disconnect and label all power and signal cables from the media drives located in media bay 1 and media bay 2 Then remove the media drives a...

Page 457: ...lies See the following illustration to locate the processor assembly 1 Model 6C4 1 Service Access Cover 6 Front Bezel 2 Processor Assembly 1 7 Battery positive side facing up 3 Model 6C4 8 Media Device Support Shelf 4 Media Device for example Tape Drive or Diskette Drive 9 Captive Thumbscrew 5 IDE CD ROM Drive Chapter 9 Removal and Replacement Procedures 437 ...

Page 458: ...Captive Thumbscrew 3 Media Device for example Tape Drive or Diskette Drive 9 Battery positive side facing up 4 IDE CD ROM Drive 10 Service Access Cover 5 Front Bezel 11 Outer Side Cover 6 Bezel Door 12 Processor Assembly 438 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 459: ...attery with FRU part number 00P3903 or equivalent 11 When installing the new battery ensure that the battery polarity is correct For this system the positive side of the battery should be facing up in its plastic mount 12 Gently insert the new battery into its plastic mount 13 Replace processor assembly 1 as described in Adding or Replacing a Processor Card on page 428 14 Replace the media device ...

Page 460: ...age 356 20 Turn on the system power The 28030002 error code indicates invalid time and date values in NVRAM and can be ignored at this time the bad time and date values are the result of changing the battery When AIX starts to load this error code will be cleared from the operator panel If the system fails to load AIX it may be necessary to set up the boot list again using the System Management Se...

Page 461: ...ng with Safety Notices on page xi To remove a non hot swap power supply do the following 1 On a Model 6C4 open the front and rear rack doors and place the system into the service position as described in Placing the Model 6C4 into the Service Position on page 355 On a Model 6E4 open the bezel door 2 Shut down the system as described in Stopping the System on page 350 3 Remove the service access co...

Page 462: ...til it is perpendicular 90 degrees to the top of the power supply By placing the handle perpendicular to the top of the power supply the base or hinged portion of each handle acts as a cam and will gently pry the power supply from its connector located on the CEC backplane 442 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 463: ...mary 5b Model 6E4 3 Power Supply Release Handle 8 After the power supply is released from its connector pull the power supply out of the system Note During normal operation each power supply bay must have either a power supply or filler panel installed for proper cooling Chapter 9 Removal and Replacement Procedures 443 ...

Page 464: ...f the power supply handles can result in the following v The retractable spring remains compressed This scenario keeps the handle from locking the power supply in its seated position To eliminate this problem lower the handle into the locked position push the spring activated handle end toward the locking tab This action forces the spring latch to mat with the locking tab in the spring latch recei...

Page 465: ...e servicing a system that has two power supplies installed you can replace each power supply one at a time without shutting down the system To remove a hot swap power supply do the following Note You do not need to turn off the power to the system to install hot swap power supplies 1 On a Model 6C4 open the front and rear rack doors and place the system into the service position as described in Pl...

Page 466: ... a power supply filler panel Note During normal operation each power supply bay must have either a power supply or filler panel installed for proper cooling b Disconnect the power source to the system 10 Verify that the green DC Good LED on the remaining power supply is lit The green LED indicates that the power supply is operating correctly 11 Replace the service access cover as described in Serv...

Page 467: ...r Side Cover Model 6E4 Only 4 Power Supply Filler Panel 1 Service Access Cover 5a Model 6C4 2 Power Supply 1 Primary 5b Model 6E4 3 Power Supply Release Handle Chapter 9 Removal and Replacement Procedures 447 ...

Page 468: ...cams into the correct position to help seat the power supply into its connector 3 Carefully insert the power supply into the same power supply bay from which the faulty power supply was just removed 4 Lower the power supply handles carefully pressing the power supply into the connector The spring latch located on the underside of each handle will snap into place indicating that the power supply is...

Page 469: ...ify that the green DC Good LED on the power supply is lit The green LED indicates that the power supply is operating correctly 8 Replace the service access cover as described in Service Access Cover Removal Model 6C4 on page 357 or Service Access Cover Removal Model 6E4 on page 363 9 If you are servicing a Model 6C4 push the system drawer back into the operating position as described in Returning ...

Page 470: ...sition on page 355 On a Model 6E4 open the bezel door 2 Shut down the system as described in Stopping the System on page 350 3 Disconnect the power source from the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 4 Label and disconnect all other cables located at the ...

Page 471: ... 408 15 Remove the PCI cooling fans as described in Hot Swap Fan Assembly Removal on page 393 16 Remove the PCI cooling fan s stabilizing bracket Note The bracket is secured to the CEC backplane with one hex head screw and two alignment tabs 17 Remove and label all remaining power signal and SCSI cables 18 Remove the processor cooling fans as described in Hot Swap Fan Assembly Removal on page 393 ...

Page 472: ...ess against an aluminum plate that is secured to the system chassis preventing the CEC backplane from traveling any further forward This action allows the connectors located on the back of the CEC backplane enough room to clear the rear chassis bulkhead 1 CEC Backplane 2 Model 6EC or Model 6E4 25 To remove the CEC from the chassis lift the front edge of the CEC backplane and pull it out and away f...

Page 473: ...ocessor Support Bracket 5 Processor Cooling Fan Cage 15 Media Device Support Shelf 6 PCI Riser Card 16 Processor 1 and 2 Assemblies 7 PCI Adapters 16a Processor Filler Panel 8 CEC Backplane 17 Power Supply 1 Primary Power Supply 2 Redundant 9 Model 6C4 Chassis 17a Power Supply Filler Panel 10 Optional Media Device for example diskette drive or tape drive 18 Plastic Membrane Chapter 9 Removal and R...

Page 474: ...Fans 17 System Front Stabilizer Foot 6 Processor Cooling Fan Cage 18 Front Power Supply and Processor Support Bracket 7 PCI Riser Card 19 Power Supply 1 Primary Power Supply 2 Redundant 8 PCI Adapters 19a Power Supply Filler Panel 9 Back Cover 20 Processor 1 and 2 Assemblies 10 CEC Backplane 20a Processor Filler Panel 11 Model 6E4 21 Plastic Membrane 12 Media Device Support Shelf 454 Eserver pSeri...

Page 475: ...connector to the back of the system chassis 7 Reconnect all power signal and SCSI cables that attach to the CEC backplane 8 Replace the plastic membrane over the CEC backplane 9 Replace the front power supply and processor support bracket 10 Replace the processor cooling fan cage assembly 11 Replace the eight screws that secure the processor cooling fan cage assembly to the rear chassis 12 Replace...

Page 476: ...ve been set to their default values If the service processor settings have not been set to their default values the default values will need to be restored To restore the default values settings do one of the following v Manually reset all settings v If the service processor settings had previously been saved The settings may be restored using the procedure in Saving and Restoring Service Processo...

Page 477: ...Chapter 10 Parts Information This chapter contains parts information for the pSeries 630 Model 6C4 and Model 6E4 457 ...

Page 478: ...System Parts 458 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 479: ...ote 1 Media Device example Tape Drive 12 09P5874 Up to 2 Bezel Media Slot Filler 13 09P5872 1 Front Bezel Model 6C4 Only 14 See Note 1 IDE CD ROM optional 15 00P3210 1 Operator Panel 16 00P2797 2 Media Carrier Trays 17 00P2801 Up to 2 Media Bay Filler 18 00P4137 1 Left Rack Extension Rail Model 6C4 Only 19 00P4133 1 Media Device Support Shelf 20 See Note 4 Disk Drives 4 Pack 21 00P4132 1 Disk Driv...

Page 480: ...System Parts continued 460 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 481: ...s 2 Fans per Unit 9 N A 1 Internal Cable Management bracket 10 N A 1 Chassis 11 00P4134 1 Right Release Latch Bracket Model 6C4 Only 12 09P5907 2 Release Latch Model 6C4 Only 13 00P4135 1 Left Release Latch Bracket Model 6C4 Only 14 00P2805 2 Latch Mounting Bracket Model 6C4 Only 15 00P4139 Up to 2 Power Supply Redundant Power Supply is Optional 16 N A 1 Front Power Supply and Processor Assembly S...

Page 482: ...Model 6E4 Cover Set and Brackets 462 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 483: ...perator Panel Extension Cable Model 6E4 Only 3 N A 1 Model 6E4 4 00P3695 1 Top Cover Rear Mounting Bracket Model 6E4 Only 5 00P2810 1 System Bottom Mounting Plate Model 6E4 Only 6 00P3790 1 System Base and Right Cover Assembly Model 6E4 Only 7 00P3788 1 Power Cable Bracket Model 6E4 Only Chapter 10 Parts Information 463 ...

Page 484: ...464 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 485: ...y 3 00P3696 1 Operator Panel EMC Filler Model 6E4 Only 4 00P2871 1 Top Cap Model 6E4 Only 5 00P2867 1 Disk Drive Access Cover Model 6E4 Only 6 00P2866 1 Front Door Model 6E4 Only 7 09P5884 1 Front Bezel Model 6E4 Only 8 N A 1 Model 6E4 9 00P2593 1 Left Side Outer Access Cover Model 6E4 Only 10 00P2591 1 Rear Cover Model 6E4 Only Chapter 10 Parts Information 465 ...

Page 486: ...Panel 2 See Note 1 IDE CD ROM 3 See Note Up to 2 SCSI Media Device 4 09P5870 1 CEC Backplane to Operator Panel Signal Power Cable 5 09P5867 1 2 drop Power Cable from CEC Backplane to IDE CD ROM and other SCSI Media Devices 6 09P5888 1 CEC Backplane to Disk Drive Backplane Power Cable 7 00P4132 1 Disk Drive Backplane 8 09P5864 1 Diskette Drive to CEC Backplane Power Cable 9 09P5900 1 PCI Cooling Fa...

Page 487: ... on power cables go to External AC Power Cables on page 48 2 See RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems for part numbers Note Internal Signal Cable Routing Diagram Chapter 10 Parts Information 467 ...

Page 488: ... Connector to Diskette Drive Signal Cable 9 09P5868 1 CEC Backplane to IDE CD ROM Signal Cable 10 See Note 1 Diskette Drive 11 See Note 1 IDE CD ROM 12 00P4132 1 Disk Drive Backplane 13 09P5895 1 PCI Riser Card to Disk Drive Backplane Signal Cable 50 pin 14 09P5889 1 PCI Riser Card to Disk Drive Backplane Signal Cable 68 pin 15 09P2702 1 PCI Riser Card 16 00P3166 1 CEC Backplane 17 09P5869 1 PCI R...

Page 489: ...o Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 2 62X1045 Chicago U S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 5 13F9997 Denmark 6 14F0015 Bangladesh B...

Page 490: ...tenstein Switzerland 9 14F0069 Chile Ethiopia Italy 10 14F0087 Israel 11 6952291 Paraguay Colombia Uruguay 42F6841 AC Power Cable Power distribution bus to AC power supply Model 6C4 only 470 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 491: ... 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID 443 08L0914 1 Keyboard 102 Spanish ID 172 08L0915 1 Keyboard 102 Sweden Finland ID 153 08L0916 1 Keyboard 105 Swiss F G ID 150 08L0917 1 Keyboard 102 UK English ID 166 93H8153 1 Keyboard US English ...

Page 492: ...9459 1 Keyboard 102 German ID 129 07L9460 1 Keyboard 102 Greek ID 319 07L9461 1 Keyboard 101 Hebrew ID 212 07L9462 1 Keyboard 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163 07L9468 1 Keyboard 102 Romainian ID 446 07L9469 1 Keyboard 10...

Page 493: ...S English ISO9995 ID 103P 07L9480 1 Keyboard 106 Japan ID 194 07L9481 1 Keyboard 101 Chinese US ID 467 07L9482 1 Keyboard 103 Korea ID 413 07L9483 1 Keyboard 101 Thailand ID 191 2 08L0362 1 Three Button Mouse Black 09P4455 1 Three Button Mouse Black Chapter 10 Parts Information 473 ...

Page 494: ...474 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 495: ...Number Component Name Component Description 1 Power On Button Turns the system power on and off 2 Power LED Normal State LED is on when system is connected to a power source 3 Attention LED Normal State LED is off 4 SCSI Port Activity Normal State LED is on when there is SCSI activity 5 Ethernet Port Activity Normal State LED is on when there is Ethernet activity 6 Operator Panel Display Displays ...

Page 496: ...ower is present v Activity is occuring on a link The system could be sending or receiving information Amber colored LEDs indicate a fault or identify condition If your system or one of the components on your system has an amber colored LED turned on or blinking identify the problem and take the appropriate action to restore the system to normal The following table identifies the location color and...

Page 497: ...Front Top Green 1x No Input AC Input Good N A Fault Power Supply Front Top Amber 1x Normal N A Identify Power Control Comm Failed 25 Hz DC Output Good Power Supply Front Top Green 1x DC Off DC Good Standby Disk Drives DASD Activity DASD Board Green 4x No Activity Activity N A Remove Identify DASD Board Amber 4x Normal Action Identify Optional Media No LED Electronics Component LEDs PCI Adapter Con...

Page 498: ...rmal Identify Processor Board Identify Processor Housing Top Amber 1x Normal Identify PCI Riser Card Identify PCI Riser Card Amber 1x Normal Identify Disk Drive Backplane No LED PCI Adapter Table LED Inactivity Active Identify Action Green Amber 2 LEDs Green Off Amber Off Green On Amber Off Green On Amber Blinking Green Off Amber Blinking 478 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 499: ...ctivity Ethernet Port Ethernet 1 Ethernet 2 Mode Chassis Rear Green 2x 10 Mbit Mode 100 Mbit Mode Activity Chassis Rear Green 2x No Activity Activity Activity Operator Panel Green 1x No Activity Activity For more about the Ethernet connections see the following illustration 1 Ethernet 1 Connector and LED 2 Ethernet 2 Connector and LED 3 Mode 4 Activity Chapter 11 Fault and Attention LEDs 479 ...

Page 500: ... line type diag 3 Select Task Selection 4 Select Log Repair Action 5 Select the device that was repaired 6 Press F10 to exit diagnostics If the Attention LED remains on after you have completed the repair action and reset the LEDs call for service support 480 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 501: ... in your area For information on disposal of batteries contact your local waste disposal facility In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM Equipment For information on proper disposal of these batteries please contact IBM at 1 800 426 4333 Ha...

Page 502: ...ed sound pressure level at the 1 meter bystander positions for a random sample of machines 3 7028 Model 6E4 levels apply to the following system configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of RAM non redundant power supply One power supply 1 processor fan 4 7028 Model 6C4 levels apply to the following hardware configurations 2 way 1 gigahertz processor 2 disk drives 2048 GB of...

Page 503: ...ountry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not ap...

Page 504: ...484 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 505: ... service processor menus See Chapter 7 Using the Service Processor on page 283 5 Set the system name See Privileged User Menus on page 287 6 Enable surveillance See Service Processor System Monitoring Surveillance on page 321 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 308 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attach modems if needed...

Page 506: ...ays you have successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your system again The operating system answers and offers you the login prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your system 8 The message No Carrier displays on your remote...

Page 507: ... serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections a...

Page 508: ...488 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 509: ...eight 1804 mm 71 0 in Capacity 36 EIA Units With PDP DC only 1926 mm 75 8 in Width without side panels 623 mm 24 5 in With side panels 644 mm 25 4 in Depth with rear door 1042 mm 41 0 in RS 6000 T00 with both doors 1098 mm 43 3 in pSeries T00 with both doors 1147 mm 45 2 in Weight Base Rack 244 kg 535 lbs Full Rack 816 kg 1795 lbs Electrical sum specified values for drawers or enclosures in rack A...

Page 510: ... the drawers in the rack 3 Each AC Power Distribution Bus PDB can supply 4 8 kVA A rack can have up to four PDB s as required by the drawers mounted in the rack Noise Emission Notes 1 LWAd is the declared upper limit sound power emission level for a production series of machines 2 LpAm is the mean value of the A weighted sound pressure emission levels at the operator position if any for a producti...

Page 511: ...t rack Rack Configuration 2474 mm 97 4 in 3564 mm 141 in 915 mm 36 in 915 mm 36 in 610 mm 24 in 610 mm 24 in Front Caster Location 4 8 121 3 1 80 Note Rack units are large and heavy and are not easily moved Because maintenance activities require access at both the front and back allow for extra room The footprint shows the radius of the swinging doors on the rack The figure shows the minimum space...

Page 512: ...ing Kit contains 8 system to rail screws 8 rail to rack screws 2 nut clips 2 latch mounting brackets 2 system retaining thumbscrews 4 alignment pin brackets 8 assorted alignment pins 1 strip of self adhesive placement dots h Cable Management Arm 492 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 513: ...izer it must be firmly attached before installing or removed this unit v Consider the connection of the equipment to the supply circuit so that the overloaded circuits do not compromise the supply wiring or over current protection v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system It is the resp...

Page 514: ...rform each procedure step in the order given Failure to do so may cause rail failure resulting in system drawer damage or bodily injury To install the rack mounting hardware to the rack do the following 1 Locate the hardware mounting kit rack mounting template and the system rails that were shipped with your system 1 Rack Mounting Template 2 Rack Mounting Hardware Kit 3 System Rail Assemblies 494 ...

Page 515: ...s from the rails To remove the alignment pin bracket from each of the rails do the following 1 Remove the screw located on top of the rail bracket assembly 2 Slide the top of the alignment pin bracket from beneath the front rail bracket 3 Lift the bottom tab out of the front rail bracket slot After determining the correct size alignment pin to use mount them onto the replacement brackets and insta...

Page 516: ...d white strip located on each side of the rack mounting template with the EIA locations on each side of the rack Each black or white section on the template is equal to 1 EIA Each EIA consists of 3 holes b Remove the protective coating from each adhesive strip located on the back of the rack mounting template Lightly press the template into position on the rack Ensure that both the left and right ...

Page 517: ... EIA Hole Spacing 3 Nut Clip 4 If you do not have a rack mounting template do the following a Determine where in the rack to place the system make note of the EIA location number Note An EIA section on your rack consist of a grouping of three holes Each EIA section may be separated by either a color or a line The system you are about to install measures 4 EIA high b Facing the front of the rack an...

Page 518: ...ough the nut clips This secures the system front bezel and system chassis to the rack 3 There is an 8 hole span when counting from the nut clip to the bottom dot e Do the same procedure to corresponding holes located on the left side of the rack 5 Beginning with the right slide rail remove the inner slide portion as shown in the following illustration 1 Right Outer Rail Assembly 2 Right Inner Rail...

Page 519: ...1 Front Slide Rail Alignment Pin 2 Retaining Screws 3 Latch Bracket 11 Finger tighten a second retaining screw through the top screw hole of the latch bracket After the latch bracket is in place ensure that both screws are finger tight Attention Do not tighten any of the screws more than finger tight until instructed to do so Tightening the screws prevents the rails from self aligning when the sys...

Page 520: ...ate 15 Facing the back of the rack ensure that the left rail s two alignment pins are positioned in the correct EIA holes Use 2 retaining screws to attach the rail brackets to the rack flanges Finger tighten both screws 16 Using a screwdriver tighten the six screws that secure the rail length adjusting plate 17 Again facing the back of the rack ensure that right rail s two alignment pins are posit...

Page 521: ...e now completely installed All screws used to attach the rails to the rack must be finger tight only Notes a Both slide rails must be completely retracted into the rack b The rails must be level from front to back and from left to right 23 Before continuing to the next step be sure to read and understand the following caution notices CAUTION The stabilizer must be firmly attached to the bottom fro...

Page 522: ... the lower section of the system drawer release latches which are located on each side of the system drawer The system drawer release latch clicks as it is put into the release position 6 Grasp the top section of both latches and slowly pull the system drawer out into the service position 7 Depress both safety release tabs located on each inner rail and pull the system drawer out about 2 inches 8 ...

Page 523: ...not glide freely into the rack completely remove the drawer away from the outer rails After the drawer is clear of the outer rails reposition the system then reinsert the inner rails Do this until the system drawer glides freely into the rack 4 Depress the safety latches located on each side of the system drawer at the same time and push the system into the rack 5 Slide the system drawer in and ou...

Page 524: ...re by inserting transport retaining screws through each side of the bezel and chassis bracket Each screw is held in place with a nut clip positioned over a predetermined rack flange hole 1 Model 6C4 Front Bezel 2 Transport Retaining Screw for System Drawer 504 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 525: ...Push in on the head of the snap buttons to lock them into position 1 Model 6C4 4 Rack Flange Mounting Bracket 2 Cable Carrier Support Bracket 5 Cable Management Arm 3 Captive Snap Button Qty 2 4 Open the cable management arm so that the hinged mounting plate lies flat against the flange mounting bracket 5 Align the holes located on the cable management arm mounting plate with the threaded holes on...

Page 526: ...506 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 527: ...hs between 34 kg 75 pounds and 41 kg 90 pounds Do not try to lift the HMC by yourself v Monitors can weigh as much as 35 kg 77 pounds Use caution when lifting or moving the monitor v Leave enough space around the HMC to safely and easily complete the setup procedures v Observe standard ergonomic guidelines while arranging your system unit so that you can work comfortably and safely For more inform...

Page 528: ...itor was shipped with your system attach the label to the bottom right corner of the monitor 3 Attach the power cables to the monitor item 1 illustration on page 508 If the HMC has a voltage switch ensure that it is in the correct position for the supply voltage Attention Do not plug the power cables into an electrical outlet at this point 4 Connect the mouse and keyboard to their connectors as sh...

Page 529: ...on of the serial ports on the back of the HMC as well as HMC1 and HMC2 connectors located on back of your system unit 1 Model 6C4 or Model 6E4 2 HMC1 Connector 3 HMC2 Connector 4 Hardware Management Console HMC The cable part numbers used for connecting the pSeries 630 Model 6C4 and Model 6E4 to the HMC serial cables are as follows 11P3955 6m cable 9Pos to 9Pos 11P3956 15m cable 9Pos to 9Pos 31L71...

Page 530: ...eature correctly the first time For more information about configuring the modem and the Service Agent feature see Configure the Service Agent on page 514 To connect the external HMC modem do the following 1 Connect the modem cable to the external HMC modem 1 2 Connect the other end of the modem cable to serial port 2 3 Connect the phone cable line port of the external modem 2 4 Connect the other ...

Page 531: ...Answer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Down AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 UP 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Note Only switches 5 and 12 are changed from...

Page 532: ...twork To configure the network do the following v Log in to the HMC using the user ID hscroot and password abc123 Note User IDs and passwords are case sensitive Enter the user ID and password exactly as shown v Select the System Configuration Application in the Navigation area v Select Customize Network Settings in the Contents area v Type the appropriate network information in the IP Address Name...

Page 533: ...nventory Scout Services To set up Inventory Scout Services do the following 1 In the Navigation area double click the Inventory Scout Services icon 2 In the Contents area select Inventory Scout Profile Configuration 3 From the list select a managed system 4 Select Next 5 From the list select the partition you want to configure 6 Select Next 7 The next window identifies the selected partition Type ...

Page 534: ...ent icon on the HMC virtual terminal window If you are configuring Service Agent for the first time select Start Service Agent Processes to start the service agent processes Select Service Agent UI You are prompted to type specific information or parameters pertinent to Service Agent To configure the Service Agent do the following 1 Read and accept the License Agreement 2 For the initial password ...

Page 535: ... the key next to your Gateway machine 8 Select Dialer 9 Select Location Select the location phone number closest to your physical location Several of the fields are then completed by Service Agent based on the location phone number you selected 10 Select Modem Select the modem that you will use for Service Agent communications After your selection several of the remaining fields are filled in by S...

Page 536: ...516 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 537: ...sor firmware in the usr share modems subdirectory if your system server is running AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Config...

Page 538: ...o the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem respond to v ATZ reset command or v ATZn reset commands where n can be 0 1 and so on If ATZ configuration file modem_z cfg is recommended If ATZn configuration file modem_z0 cfg is recommended Go to step 7 on page 519 5...

Page 539: ... is such a modem See your modem manual for more information Some modems such as the IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager call...

Page 540: ...nd telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows 1 Find the necessary command in your modem manual 2 Copy the usr share modems modem_...

Page 541: ...Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configur...

Page 542: ...munications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions o...

Page 543: ...fter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observa...

Page 544: ...ed as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or the...

Page 545: ...rn phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect ...

Page 546: ...ct a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number expect 0 r timeout 60 Confirm successful command delay 2 Wait before hanging up send ATH0 r Hang up expect 0 r timeout 2 Confirm successful comma...

Page 547: ...ndout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retrain with adaptive rate Set 6second expect 0 r or OK r n timeout 2 Confirm commands successful send ATV0X0S0 0 r Numeric response code AT compatible messages Auto Answer disabled expect 0 r or OK r n t...

Page 548: ...aging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send ATH0 r Hang up expect 0 r timeout 2 Confirm successful command done ripo send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send...

Page 549: ...scape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial ...

Page 550: ...0 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect 0 r timeout 2 Confirm successful c...

Page 551: ...Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add oth...

Page 552: ...re first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r timeout 60 delay 2 Wait before hanging up send ATH0T r Hang up expect ...

Page 553: ... inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of m...

Page 554: ...2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect 0 r ti...

Page 555: ...ore profile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RT...

Page 556: ...des expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or ...

Page 557: ... configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands F1 Reset Restore profile 1 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T...

Page 558: ... ignore 0 r timeout 1 done condin send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful send A...

Page 559: ...X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix F Modem Configur...

Page 560: ...540 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 561: ...learances service 491 code error 153 common firmware error codes 258 component LEDs 52 configuration network 512 configure client 280 memory 320 NIM server 279 280 processor 320 rack 491 configuring service agent 514 console mirroring 324 enable disable 291 console strategy 16 covers 357 access cover rack 357 removal 363 replacement 364 customer account setup menu 313 D deconfigure memory 320 proc...

Page 562: ... level 318 update 318 firmware checkpoints 134 firmware updates system 317 flow IPL 123 front door removal 368 replacement 368 FRU index 153 memory DIMM present bits 257 updating information 11 FRU isolation 53 FRUs adding 13 replacing 12 G general user menu 285 H handling static sensitive devices 348 hardware management console 6 HMC 6 512 cabling 508 509 external modem 510 installation 507 keybo...

Page 563: ...mory DIMMs location 28 menu boot mode 300 call in call out 308 call out policy setup 312 customer account setup 313 general user 285 language selection 307 LED indicator 306 main 287 memory configuration deconfiguration 304 modem configuration 309 OS surveillance setup 292 power control network utilities 305 privileged user 287 processor configuration deconfiguration 302 reboot restart policy setu...

Page 564: ...d error codes 269 problem determination MAP 51 67 processor configure 320 deconfigure 320 processor card 425 removal 425 replacement 428 processor configuration deconfiguration menu 302 product disposal 481 publications online xvii Q quick entry MAP 51 58 R rack setup 489 cable management arm 505 rack hardware 494 rack install 503 rack installation 489 rack safety 493 rail and rack mount bracket i...

Page 565: ... side cover replacement Model 6E4 362 364 PCI adapters 371 power supplies 441 power supply hot swap removal 445 power supply non hot swap removal 441 power supply non hot swap replacement 444 448 processor card 425 processor card removal 425 removal and replacement procedures continued processor card replacing 428 processor card adding 428 release latch 351 removal and installation procedure Model...

Page 566: ...g partition information 14 serviceable events adding comments 11 selecting and viewing 8 updating FRU information 11 viewing comments 11 serviceable events continued viewing details 9 viewing error details 10 viewing service processor error details 10 working with 8 setup menu 289 slow boot 277 SPCN error codes 157 specifications 46 489 noise emission notes 490 specifications power cables 48 stand...

Page 567: ...pdating FRU information 11 V viewing serviceable event comments 11 serviceable event details 9 serviceable event error details 10 serviceable event partition information 14 vital product data VPD 513 VPD update procedure 423 W Web sites firmware updates 317 318 microcode updates 317 318 Index 547 ...

Page 568: ...548 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide ...

Page 569: ...s Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distri...

Page 570: ...RESSEE Information Development Department H6DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 571: ......

Page 572: ...IBM Printed in U S A August 2002 SA38 0604 00 ...

Page 573: ...Spine information IBM pSeries 630 Model 6C4 and Model 6E4 Eserver pSeries 630 Models 6C4 and 6E4 Service Guide SA38 0604 00 ...

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