Chapter
1.
Introduction
This
Problem
Determination
and
Service
Guide
contains
information
to
help
you
solve
problems
that
might
occur
in
your
IBM
®
BladeCenter
®
PN41
Type
3020
Deep
Packet
Inspection
(DPI)
Blade.
It
describes
the
diagnostic
tools
that
come
with
the
DPI
blade,
error
codes
and
suggested
actions,
and
instructions
for
replacing
failing
components.
Replaceable
components
are
of
three
types:
v
Tier
1
customer
replaceable
unit
(CRU):
Replacement
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
v
Tier
2
customer
replaceable
unit:
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
that
is
designated
for
your
server.
v
Field
replaceable
unit
(FRU):
FRUs
must
be
installed
only
by
trained
service
technicians.
For
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance,
see
the
Warranty
and
Support
Information
document.
Related
documentation
In
addition
to
this
document,
the
following
documentation
also
comes
with
the
DPI
blade:
v
Getting
Started
This
printed
document
is
included
with
the
DPI
blade.
It
contains
technical
information
about
setting
up
and
configuring
the
DPI
blade.
v
Important
Notices
This
printed
document
is
included
with
the
DPI
blade.
It
contains
warranty
information,
safety
information,
and
environmental
notices
for
the
DPI
blade.
v
CPOS
download
for
the
IBM
PN41
DPI
Blade
This
printed
document
is
included
with
the
DPI
blade.
It
contains
the
information
needed
to
download
CloudShield
PacketWorks
Operating
System
(CPOS)
for
the
IBM
BladeCenter
PN41
Type
3020
DPI
Blade.
v
Installation
and
User's
Guide
This
document
is
in
Portable
Document
Format
(PDF)
on
the
IBM
Documentation
CD.
It
contains
information
to
help
you
install
supported
optional
devices
and
configure
the
DPI
blade.
v
Safety
Information
This
document
is
in
on
the
IBM
Documentation
CD.
It
contains
translated
caution
and
danger
statements.
Each
caution
and
danger
statement
that
appears
in
the
documentation
has
a
number
that
you
can
use
to
locate
the
corresponding
statement
in
your
language
in
the
Safety
Information
document.
v
Warranty
and
Support
Information
This
document
is
in
on
the
IBM
Documentation
CD.
It
contains
information
about
the
terms
of
the
warranty
and
getting
service
and
assistance.
v
Command
Line
Interface
Reference
Guide
This
CloudShield
document
is
in
on
the
IBM
Documentation
CD.
It
contains
information
about
working
with
the
CloudShield
command-line
interface.
©
Copyright
IBM
Corp.
2008
1