IBM BladeCenter JS12, Problem Determination And Service Manual

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Software problems
Use this information to recognize software problem symptoms and to take
corrective actions.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 3, “Parts listing, Type 7998,” on page 235 to determine which components are CRUs and which
components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, the blade server
might have a memory-address conflict.
v
The software is designed to operate on the blade server.
v
Other software works on the blade server.
v
The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
This topic describes USB port problem symptoms and corrective actions.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 3, “Parts listing, Type 7998,” on page 235 to determine which components are CRUs and which
components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A USB device does not work. Make sure that:
v
The correct USB device driver is installed.
v The operating system supports USB devices.
Chapter 2. Diagnostics
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