IBM Aptiva 2161, Manual

Page: 109 / 222

33.6 Kbps DSVD Factory-Installed Modem Adapter
Note: The factory-installed modem is a 33.6 Kbps DSVD (Digital
Simultaneous Voice and Data) modem with cables for Wake Up on
Ring and sound adapter card.
If the factory-installed modem has been replaced with a different
internal modem, Wake Up on Ring might not be supported unless the
replacement modem has a 2-pin Wake Up on Ring keyed connector.
See “Modem Card” on page 5-9.
001
– Insert the Diagnostics and Utilities CD into the CD-ROM drive.
– Power-off the system unit and wait 10 seconds.
– Power-on the system unit.
– If any new symptom appears, go to “Index of Symptoms, Messages, Error
Codes, or Beeps” on page 2-9.
– From the Aptiva Diagnostics and Utilities Menu, select Advanced
Diagnostics.
– Select Diagnostics, Modules, then User Diagnostics.
– Run the diagnostics on the modem adapter card.
DID ANY TESTS FAIL?
Yes No
002
– Link to a computer service, such as a bulletin board or to another
computer.
DID THE MODEM COMMUNICATE?
Yes No
003
– Check the outside phone line by connecting a working
telephone to the telephone wall jack. Listen for a dial tone.
– If the phone line is good, replace the modem. If the symptom
remains, replace the system board.
– If the phone line is bad, tell the customer to contact the
telephone company. The modem does not need replacing.
004
(Step 004 continues)
Check Procedures
2-55