IBM 9835-415 Deployment Manual Download Page 106

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To disconnect a storage system from Call Home Web:

From the System Details page and click Remove System from Call Home Web.

Note:

You can only remove a system that is fully added (activated and confirmed).

If you need to remove a system that was accidentally added or cannot be
confirmed, click Feedback and request that the system be removed.

For comprehensive information about Call Home Web, see IBM Call Home
assistance webpage (ibm.biz/call-home-guide).

Required support information

Use this information to help prepare for support requests.

Have the following information on hand when calling for a support request for a
storage system:

Phone number of machine location

Machine serial number

Figure 35 on page 85 depicts the location of the serial number on the front of a
FlashSystem A9000R rack.

Figure 36 on page 86 depicts the location of the serial number on the rear of a
FlashSystem A9000R rack.

IBM FlashSystem A9000R Models 9835-415 and 9837-415 Deployment Guide

Summary of Contents for 9835-415

Page 1: ...IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide GC27 8565 03 IBM ...

Page 2: ...Publication number GC27 8565 03 This publication applies to IBM FlashSystem A9000R replacing GC27 8565 02 and shall remain applicable to all product releases and modifications until replaced by a newer publication Copyright IBM Corporation 2016 2017 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 3: ... A9000R grid elements 9 Components and interconnect 10 Rack configurations 11 Flash enclosure components and feature codes 13 Grid controller components and feature codes 14 Rear door heat exchanger 15 Weight reduced shipping option 17 Height reduced shipping option 17 Radio frequency identification device option 18 Chapter 4 Physical installation site requirements 19 Floor and space requirements ...

Page 4: ...ical shipment 75 Planning to receive delivery 75 Planning for relocation 76 Shipment weights and dimensions 76 Chapter 7 Planning for remote support on site service and maintenance 79 Planning for remote support connection 79 Remote support for severe system conditions 81 Planning for Call Home 81 Planning for Call Home Web 82 Required support information 84 Support and software maintenance securi...

Page 5: ...Index 99 Contents v ...

Page 6: ...vi IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 7: ...bricated facilities solution 47 19 Primary and secondary cooling loops 48 20 Typical central manifold at a central location for multiple water circuits 50 21 Typical extended manifold located along aisles between racks 50 22 Raised floor hose management example 1 hose exit through floor tile at the door hinge 52 23 Raised floor hose management example 2 tile cutout size and position 53 24 Raised f...

Page 8: ...viii IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 9: ...tional shock levels 38 17 Rear door heat exchanger specifications 39 18 Miscellaneous secondary loop parts supplier information for customers in North America Europe Middle East Africa Asia Pacific 57 19 Services supplier information for customers in North America Europe Middle East Africa Asia Pacific 58 20 Cooling distribution unit supplier information for customers in Europe 58 21 Eaton William...

Page 10: ...x IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 11: ... severity of potential hazards Danger notice definition A special note that calls attention to a situation that is potentially lethal or extremely hazardous to people Caution notice definition A special note that calls attention to a situation that is potentially hazardous to people because of some existing condition or to a potentially dangerous situation that might develop because of some unsafe...

Page 12: ...sues relevant to the equipment provided Laser safety When using an NVRAM5 or NVRAM6 cluster media converter the storage system must be installed in a restricted access location CAUTION This product contains a Class 1M laser Do not view directly with optical instruments C028 This equipment contains Class 1 laser products and complies with FDA radiation regulations 21 CFR Subchapter J international ...

Page 13: ...ciation CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use use a UL listed and CSA certified cable set consisting of a min...

Page 14: ...uring normal operation is a high amount of leakage current Depending on the storage configuration this leakage current can reach 100 mA For the most reliable operation do not use Ground Fault Circuit Interrupter GFCI Earth Leakage Circuit Breaker ELCB and Residual Current Circuit Breaker RCCB type circuit breakers with a FlashSystem A9000R system The FlashSystem A9000R system is certified for safe...

Page 15: ...ipment the weight reduced shipping feature code AFR3 should be ordered to reduce the weight of the rack When the weight reduced feature is ordered grid controllers and flash enclosures are shipped separately this allows the rack to be tilted as much as necessary in order to fit under low doorways As a result these components must be installed during IBM FlashSystem A9000R installation IBM FlashSys...

Page 16: ...ns product recycling and disposal product information battery return program flat panel display monitors and workstations refrigeration and water cooling system IBM Systems Environmental Notices and User Guide ftp public dhe ibm com systems support warranty envnotices environmental_notices_and_user_guide pdf Z125 5823 To view a PDF file you need Adobe Reader You can download it at no charge from t...

Page 17: ...Guide v Enable and work with the Remote Support Center RSC remote support in performing remote data collection and support v Work with the IBM Planning Representative IPR Service Representative SSR Quality Practitioner QPer or other IBM personnel to fill out the Technical and Delivery Assessment TDA for accurate and quicker initial installation v Provide and prepare a rack adhering to the rack req...

Page 18: ...ts Value v Keep customers informed of service activities v Arrange time with customer TA to facilitate upgrades v Assist with break fix support as requested by Remote Support Center Top Gun or PFE team member v Complete accurate Quality Service Activity Reporting QSAR reporting Note Additional information can be found in your the customer Enterprise Class Support for Storage document provided by t...

Page 19: ...M FlashSystem A9000 and IBM FlashSystem A9000R Application Programming Interface API Reference Guide IBM Hyper Scale Manager Release Notes IBM Hyper Scale Manager User Guide IBM Hyper Scale Manager Representational State Transfer REST API Specifications IBM XIV Remote Support Proxy Release Notes IBM XIV Remote Support Proxy Installation and User Guide v IBM FlashSystem A9000 on IBM Knowledge Cente...

Page 20: ...mments Your feedback is important in helping to provide the most accurate and highest quality information Procedure To submit any comments about this guide v Go to IBM FlashSystem A9000R on IBM Knowledge Center ibm com support knowledgecenter STJKN5 drill down to the relevant page and then click the Feedback link that is located at the bottom of the page The feedback form is displayed and you can ...

Page 21: ...te When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you About this guide xxi ...

Page 22: ...xxii IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 23: ... growing cloud storage and mixed workload environments IBM software defined storage capabilities and IBM FlashCore technology combine to produce the extreme performance and scalability required in enterprise class storage solutions The storage system utilizes IBM MicroLatency modules that leverage IBM enhanced MLC flash to provide density low latency high I O and high availability IBM FlashSystem ...

Page 24: ...stem It is imperative that you work with the sales team IBM Installation Planning Representative IPR and IBM Service Representative SSR to capture information needed to install and configure the storage system This information is collected during a Technical and Delivery Assessment TDA or Installation planning meeting This information must be collected prior to the commencement of the installation...

Page 25: ...com support knowledgecenter STJKMM v For information regarding management automation and access security see the following documentation which can be found on the IBM FlashSystem A9000R Knowledge Center website ibm com support knowledgecenter STJKN5 IBM Hyper Scale Manager User Guide SC27 8560 IBM Hyper Scale Manager Release Notes IBM FlashSystem A9000R Command Line Interface CLI Reference Guide S...

Page 26: ...4 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 27: ...hots v Thin provisioning Encryption Hardware based AES XTS 256 bit with centralized key management Backplane interconnect InfiniBand Client operating system support For a current list of platforms supported please visit the IBM System Storage Interoperation Center SSIC ibm com systems support storage ssic interoperability wss Storage capacity features Specification Details Flash type IBM enhanced ...

Page 28: ...y configuration 666 kg 1468 lb 986 kg 2174 lbs Input voltage 200 240 V AC 50 60Hz 10 tolerance via 30A 63A Note Dependent on input phase configuration type single delta or wye Power usage Entry configuration 3 07 KW typical 4 82 KW max Maximum configuration 8 81 KW typical 13 91 KW max See Power consumption on page 27 Temperature Specification Details Temperature 10 35 C 50 95 F Maximum altitude 2...

Page 29: ...taching IBM FlashSystem A9000 and A9000R systems for mirroring The connection between two FlashSystem A9000R systems or between a FlashSystem A9000R and a FlashSystem A9000 system has to pass through v Ethernet LAN for iSCSI connections v SAN for FC connections Note Synchronous remote mirroring is supported by version 12 0 1 and later Chapter 2 System specifications 7 ...

Page 30: ...8 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 31: ...ent v Is sufficient power available v Do you need 30A or 60A power cables v Is water cooling required 7 Do you require any of the following v Any weight or height reduced shipping v A radio frequency identification device RFID tag What to do next See the following information on the various physical configuration options for your IBM FlashSystem A9000R storage system v FlashSystem A9000R grid elem...

Page 32: ...ks down the various components and sub components of the IBM FlashSystem A9000R Table 1 Components and interconnection options in IBM FlashSystem A9000R Component Sub components IBM T42 rack 4 12 grid controllers depending on ordered configuration Each grid controller includes v Two hot swappable power supply units PSUs v Two internal battery modules v Two data reduction hardware acceleration card...

Page 33: ...r more information regarding capacity processors memory and connectivity see Chapter 2 System specifications on page 5 Fully populated rack A fully populated rack contains 12 grid controllers and 6 flash enclosures Note A valid configuration always has two times the amount of grid controllers than flash enclosures Each grid controller contains 384 GB RAM capacity for a total of 4608 GB RAM for a f...

Page 34: ... for a minimally populated rack Each flash enclosure supports RAID 5 10 1 MicroLatency modules with distributed parity in accordance to RAID 5 with one spare MicroLatency module total 12 MicroLatency modules The physical capacity is equal to 10 MicroLatency Figure 3 Fully populated IBM FlashSystem A9000R 12 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 35: ...of the front and back of a minimally populated IBM FlashSystem A9000R Flash enclosure components and feature codes Each flash enclosure contains 12 hot swap 2 9 TB or 5 7 TB IBM MicroLatency modules The flash enclosures are used for IBM FlashSystem A9000R storage functions Figure 4 Minimally populated IBM FlashSystem A9000R Chapter 3 Physical configuration options 13 ...

Page 36: ...System A9000R performance functions Each rack unit contains 4 12 grid controllers according to customer specifications Figure 7 on page 15 illustrates the front of the grid controller Figure 8 on page 15 and Figure 9 on page 15 illustrate the two rear options for the grid controller 1 Battery modules 2 LED indicator panel 3 IBM MicroLatency modules Figure 5 Front of a flash enclosure 1 InfiniBand ...

Page 37: ...ed by devices inside the rack A supply hose delivers chilled conditioned water to the heat exchanger A return hose delivers warmed water back to the water pump or chiller referred to as the secondary cooling loop fsa9k058 4 5 2 1 3 1 HDDs two per grid controller 2 SSDs two per grid controller 3 Battery modules two per grid controller 4 Battery module Fault LED one per unit 5 General battery module...

Page 38: ...on a raised floor or a non raised floor The rear door heat exchanger option consists of the following components that are shown in Figure 10 v Door assembly v Hinge kit v Air purge tool The following table lists the rear door heat exchanger feature code for the FlashSystem A9000R system 1 Door assembly 2 Hinge kit 3 Air purging tool Figure 10 Rear door heat exchanger option kit 16 IBM FlashSystem ...

Page 39: ... lower weight capacity elevators At the installation site the system is unpacked by IBM technicians and the front door rear door and side covers are temporarily removed so that the rack assembly can then be carried up stairs hoisted via crane through windows tipped to fit through low doorways and rolled through low doorways in the customer s facility At the final destination all devices that were ...

Page 40: ...o track equipment in your data centers you can order the RFID option to attach an RFID tag to system racks This RFID is designed to meet the performance and numbering specification as outlined by the radio frequency identification specifications For information about the specification see the Financial Services Technology Consortium website www bits org id 29 Important This option is applicable on...

Page 41: ...sible because of its weight Note Professional movers or riggers are also required to relocate or dispose of the FlashSystem A9000R system The physical installation site requirements are listed in the following sections v Floor and space requirements v Power requirements on page 26 v Environmental requirements on page 32 v Planning for the rear door heat exchanger on page 38 v Site security conside...

Page 42: ...pment v Increases air circulation for better cooling v Protects the interconnecting cables and power receptacles v Prevents tripping hazards because cables can be routed underneath the raised floor When you install on a raised floor consider the following factors v The raised floor must be constructed of fire resistant or noncombustible material v Avoid the exposure of metal or highly conductive m...

Page 43: ...allation and cabling on page 25 Floor load requirements You must ensure that the floor load rating can support the weight of the FlashSystem A9000R system Floor reinforcement must support the weight of the FlashSystem A9000R system over a specific area as shown in Table 5 These measurements are slightly less than the footprint area of the system due to the overhang of the door To support future sc...

Page 44: ...ar covers to service the FlashSystem A9000R system including removing components and other assemblies from the FlashSystem A9000R system Notes v You can position racks no closer than 45 cm 17 7 in to a wall v You can position racks alongside next to other racks v Because several rack designs are available from IBM and other vendors space between adjacent racks might be required to open the door fo...

Page 45: ...ers wheels are located use this information for proper pad placement Figure 12 on page 24 shows the bottom rack dimensions and castor placements Figure 11 Clearance requirements for servicing the FlashSystem A9000R rack Chapter 4 Physical installation site requirements 23 ...

Page 46: ...d floor with 60 60 cm 24 24 in tiles 1 Based on your planned layout ensure that the installation site can accommodate the locations of the cables exiting each FlashSystem A9000R rack 2 Plan for the FlashSystem A9000R system to be positioned on two tiles with the rear of the rack aligned on a floor tile seam and with two full rows of Figure 12 Bottom rack dimensions and castor placements 24 IBM Fla...

Page 47: ... FlashSystem A9000R system see Figure 13 These tiles must have a minimum of 40 perforation 5 If the rear door heat exchanger is ordered see Raised floor hose requirements and management on page 51 for additional floor preparation steps Preparing for non raised floor installation and cabling Prepare the installation site to accommodate overhead cabling for mainline power cables customer Fibre Chann...

Page 48: ...her than 10 feet requires a special bid contract Contact your IBM Representative for more information about special bids Preparing for the rear door heat exchanger An optional rear door heat exchanger feature code AFR1 may be ordered to help cool your system To complete the rear door heat exchanger site preparation follow the instructions in Planning for the rear door heat exchanger on page 38 Pow...

Page 49: ...uit breakers with the FlashSystem A9000R system The FlashSystem A9000R system is certified for safe operation and is compliant with IEC EN UL CSA 60950 1 standards However if leakage detection circuit breakers are required by local electrical practice the breakers must be sized for a leakage current rating of 100 mA or greater to reduce the risk of server outage caused by erroneous and spurious tr...

Page 50: ...and 3 flash enclosures 5 034 5 634 8 grid controllers and 4 flash enclosures 6 448 7 448 10 grid controllers and 5 flash enclosures 8 262 9 262 12 grid controllers and 6 flash enclosures 9 876 11 076 1 The numbers for power consumption of 2 9 TB MicroLatency modules are estimates Input voltages and frequencies This information lists the voltages or frequencies that are accepted by the FlashSystem ...

Page 51: ...ions are general If the input voltage for the country uses a wye circuit use the appropriate main power cables for EMEA Europe Middle East and Africa and Asia Pacific If input voltage for the country uses a delta circuit use the appropriate main power cables for United States Canada Latin America For more information about electric currents for various countries see the International Trade Adminis...

Page 52: ...l HBL360C6W 70A 500VAC RMS 3pos 1051 N A Main power cable for United States Canada Latin America and Japan single phase 60 63 A rated branch circuit class two conductors ground hardwired Hardwired or uses client provided connector Hardwired AC supply N A 70A 500VAC RMS 3pos 1052 60A 250VAC IEC309 3P4W IP67 Main power cable for United States Canada Latin America and Japan three phase delta 60 A rat...

Page 53: ...des 1050 and 1052 are IEC309 compliant v Bulk wire conductor sizes for main power cable feature codes are 1050 1051 and 1052 8 AWG 1053 6 mm2 v The main power cables extend 4 1 m 13 ft 4 in when they exit from the top of the frame and 4 3 m 14 ft when they exit from the bottom of the frame v Some feature codes have specific wall circuit breaker requirements Attention Do not exceed the wire rating ...

Page 54: ...that there is an average room outdoor intake air rate of 0 4 air change per hour 2 Keep the front and rear of the rack clear of obstruction 3 Verify that you can meet the environmental operating requirements at the air intake locations 4 Consider optimizing the air circulation and cooling for the rack by using a raised floor adjusting the floor layout and adding perforated tiles around the air int...

Page 55: ...ural occurrence if packaging is removed at time of delivery during extreme cold weather delivery times All IBM equipment has been tested in climate chambers duplicating shipping temperatures of 40 C 40 F to 60 C 140 F and condensation and frost do not impact reliability of the product It is highly recommended that the device not be removed from the shipping package for at least 24 hours in order t...

Page 56: ...ase server density without increasing cooling requirements making the option a more cost effective solution than adding an air conditioning unit This door is an effective solution for a data center at the limit of its cooling capacity but that still has usable floor space to add racks The rear door heat exchanger is also an efficient way to deal with computer room hotspots For more information see...

Page 57: ...e 12 FlashSystem A9000R system temperature thresholds and events Temperature threshold Event Description 27 C 80 F SYSTEM_TEMPERATURE_IS_OK_NOW No action required This event is generated only when the normal system temperature is recovered from a higher temperature 30 C 86 F SYSTEM_TEMPERATURE_IS_HIGH System should be closely monitored and action to cool down the system is recommended 32 C 89 6 F ...

Page 58: ...bleness must be conducted at a location on the rack where air is entering at the highest rate Particulate contamination Data centers must meet the cleanliness level of ISO 14644 1 class 8 For data centers without air side economizers the ISO 14644 1 class 8 cleanliness can be met by choosing one of the following filtration methods v The room air can be continuously filtered with MERV 8 filters v A...

Page 59: ...rnment regulations such as those prescribed by OSHA or European Community Directives may govern noise level exposure in the workplace and may apply to you and your server installation The actual sound pressure levels in your installation depend upon a variety of factors including the number of racks in the installation the size materials and configuration of the room the noise levels from other eq...

Page 60: ...an IBM service representative can install the rear door heat exchanger on any of your FlashSystem A9000R See the following information in order to properly plan for your rear door heat exchanger v Rear door heat exchanger operating specifications v Rear door heat exchanger performance on page 39 v Preparing your site to provide water to the rear door heat exchanger on page 41 v Secondary cooling l...

Page 61: ...ts the heat exchanger Air impedance v Air pressure drop across the heat exchanger is equivalent to that of the IBM acoustic rear door Water source v User supplied compliant with specifications in this document v Couplings on door 19 mm 0 75 in v ID hose required 19 mm 0 75 in minimum Water pressure v Normal operation 137 93 kPa 20 psi v Maximum 689 66 kPa 100 psi v Pressure drop across heat exchan...

Page 62: ... the water temperature Another example of performance data is shown in Figure 15 on page 41 for identical conditions as in Figure 14 except reflecting a 20 kW heat load Because of the lower heat load a specific level of cooling can be achieved with warmer water a lower flow rate or both Figure 14 Typical performance of a rear door heat exchanger 32 kW heat load Percentage heat removal as function ...

Page 63: ...to the door is stopped the rack heat load is sent into the room and must be handled by room air conditioning until the conditioned water supply is restored v Provide floor or ceiling tile cutouts or protective coverings to avoid tripping hazards on non raised floors as part of hose management This information can be found in the following sections v Water specifications for the secondary cooling l...

Page 64: ...tilled water with appropriate controls for avoiding the following issues v Metal corrosion v Bacterial fouling v Scaling Because of typical water temperatures described in Preparing your site to provide water to the rear door heat exchanger on page 41 the water might not be able to originate from the primary building chilled water system Conditioned water for the heat exchanger must be supplied as...

Page 65: ...his document on the ASHRAE website www ashrae org home search k Thermal 20Guidelines 20for 20Data 20Processing 20Environments Pressure The water pressure in the secondary loop must be less than 689 66 kPa 100 psi Normal operating pressure at the heat exchanger must be 137 93 kPa 20 psi or less Flow rate The flow rate of the water in the system must be in the range of 23 38 liters 6 10 gallons per ...

Page 66: ...nd search on document number ISO 4126 1 v Be installed so that it is easily accessed for inspection maintenance and repair v Be connected as close as possible to the device that it is intended to protect v Be adjustable only with the use of a tool v Have a discharge opening that is directed so that discharged water or fluid does not create a hazard or directed toward any person v Be of adequate di...

Page 67: ... an acceptable alternative to use as a building chilled water source for removing heat from the rear door heat exchanger Figure 16 Cooling distribution unit that uses off the shelf supplier solutions Chapter 4 Physical installation site requirements 45 ...

Page 68: ...Figure 17 Cooling distribution unit that uses a water chiller unit to provide conditioned water 46 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 69: ...Figure 18 Cooling distribution unit that uses a fabricated facilities solution Chapter 4 Physical installation site requirements 47 ...

Page 70: ...Figure 19 Primary and secondary cooling loops 48 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 71: ... 0 75 in supply hoses with a 120 kW CDU v Use an 88 9 mm 3 50 in supply pipe to provide the correct flow to twenty 19 mm 0 75 in supply hoses with a 300 kW CDU Use shutoff valves for each supply line that exits the manifold to enable the flow of water to be stopped in individual legs of multiple circuit loops The shutoff valves provide a way of servicing or replacing an individual heat exchanger w...

Page 72: ...osing the rack rear door Hoses are available that provide water with acceptable pressure drop characteristics and that help prevent depletion of some corrosion inhibitors These hoses must be made of peroxide cured ethylene propylene diene monomer EPDM non metal oxide material and must have Parker Fluid Connectors quick connect couplings at each end These couplings are compatible with the heat exch...

Page 73: ...umber SH6 62 W or equivalent v At the opposite manifold end of the hoses use similar quick connect couplings However if you want to use other types of connectors make sure that positive locking mechanisms are used to prevent loss of water when the hoses are disconnected The connections must minimize water spill and air inclusion into the system when they are disconnected You can also permanently a...

Page 74: ...mbly male 3 Heat exchanger male coupling 4 Return hose assembly female 5 Raised floor Figure 22 Raised floor hose management example 1 hose exit through floor tile at the door hinge 52 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 75: ...e hoses that each contain a right angle elbow are used to route the hoses under the rack in a large loop to allow hose movement when the door is opened and closed Figure 24 on page 54 and Figure 25 on page 55 show how to route hoses under the rack with enough hose length to allow the hose to move freely as the door is opened and closed Note Existing tile cutouts for electrical or other cables can ...

Page 76: ...Figure 24 Raised floor and non raised floor hose management example 2 loop under the rack with door closed 54 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 77: ...ents and management In data centers without a raised floor straight hose assemblies cannot make the sharp bend to exit between the floor and the rack door without kinking the hose Hose assemblies with right angle metal elbows are needed to route the hoses along the floor Make the 90 turn upwards within the gap between the bottom of the heat exchanger and the floor surface and then connect to the h...

Page 78: ...el at the coupling interface inside the door As you close the door the hoses rotate back to their original positions Note When you open or close the door some manipulation of the hose along the floor might be necessary to prevent unwanted forces on the door and to make it easier to open and close the door 1 Heat exchanger female coupling 2 Supply hose assembly male 3 Heat exchanger male coupling 4...

Page 79: ...er that is listed in the table for all or some of the items that are listed depending on your needs Table 18 Miscellaneous secondary loop parts supplier information for customers in North America Europe Middle East Africa Asia Pacific Supplier Parts Contact information Vette Corporation v Rear door heat exchangers designed for non IBM Enterprise racks v Cooling distribution units v Hose kits v Wat...

Page 80: ...oling distribution unit that was designed specifically for the IBM Rear Door Heat exchanger Note Customers in other locations can contact Eaton Williams Group or Vette Corporation see Table 19 Table 20 Cooling distribution unit supplier information for customers in Europe Supplier Cooling distribution units Contact information Eaton Williams Group Ltd UK v CDU120 120 kW 400 480V v CDU121 120 kW 20...

Page 81: ...onnections 1 1 2 in flex tail for sweat connection top or bottom Secondary liquid connections 3 4 in quick connects hydraulic ISO B Unit internal primary circuit liquid capacity Approximately 10 0 liters 2 6 gallons 1 Plate heat exchanger 2 Reservoir tank 3 Primary flow meter 4 Level switch 5 Pump isolation valves 6 Control panel 7 Control display user interface 8 Primary control valves run and st...

Page 82: ... exchanger is correctly filled One month after installation and again annually Inspect the heat exchanger fins for air blockage at the fins such as dust dirt and debris Annually Inspect the entire length of the supply hose and return hose for damage age cracks and kinks Be sure to inspect at the door and outside of the rack Annually Site security considerations When installing an IBM FlashSystem A...

Page 83: ...ssing the preferred process In this case the storage system is likely to lose the contents of its volatile caches resulting in a data loss and system unavailability To eliminate or greatly reduce this risk the IBM FlashSystem A9000R rack can be equipped with lockable doors feature code AFR6 Important Protect your storage system by locking the rack doors and monitoring physical access to the equipm...

Page 84: ...62 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 85: ...ons Patch panel port Component Description Management ports Grid controllers 1 2 3 Use these three redundant ports to connect to systems that are used for managing the IBM FlashSystem A9000R system using the IBM Hyper Scale Manager UI UI and command line interface CLI These ports can also be used for sending email notifications and SNMP traps about event alerts NTP server time synchronization and ...

Page 86: ...rt to connect a modem for remote support Management port requirements The management ports provide the connectivity required for IBM Hyper Scale Manager IBM FlashSystem A9000R command line interface CLI and other management tools to monitor and control the IBM FlashSystem A9000R system IP configuration The IBM FlashSystem A9000R storage system has three redundant management port IP addresses over ...

Page 87: ...s Layer SSL protocol Note The management ports must be on a different subnet than the VPN ports that are used for remote access Management is carried out through following protocols detailed in Table 23 Table 23 Management protocols through TCP IP Use Protocol TCP port Comments Command line interface CLI includes Hyper Scale Manager Proprietary 7778 Storage system management portal and CLI act as ...

Page 88: ...ing for data connections If multipathing is not used the Health widget on the Dashboard of the UI indicates that multipathing is not used Note Some operating systems may not support multipathing with some protocols v Host workload balancing should be done by installing the relevant host attachment kit Review the balancing periodically and when traffic patterns change Host systems must have the app...

Page 89: ... numbering on the rear of the grid controllers see Figure 31 on page 69 Be sure that half of the ports in each grid controller connect to the first switch and half of the ports of each grid controller connect to the second switch Important Non redundant configurations such as single fabric zone and single port host configurations may be implemented however they are not recommended Use non redundan...

Page 90: ...performance it is important to 1 Spread the host connections to each grid controller evenly 2 Utilize the CPU in each grid controller as much as possible therefore it is recommended to use ports 1 and 4 and then ports 2 and 3 It is recommended to use half the ports in each grid controller ports 1 and 4 and create three identical zones in each fabric Table 24 is an example of how the zones should b...

Page 91: ...tem with iSCSI configuration each grid controller has two dual 10 Gb Ethernet ports Figure 31 shows the port numbers for each of the iSCSI ports on the grid controllers Several network configurations using Ethernet are technically possible and each configuration varies in terms of cost flexibility performance and reliability Important Non redundant iSCSI configurations such as single switch and si...

Page 92: ...e bonded For supported interoperability configurations see the System Storage Interoperation Center website www ibm com systems support storage config ssic iSCSI best practices Talk to your IBM planning representative IPR to help optimally setup your host connections according to your needs In order to achieve high performance it is important to 1 Spread the host connections to each grid controlle...

Page 93: ...addressing for IBM FlashSystem A9000R management and virtual private network VPN ports is supported throughout the storage system IPv6 addressing can be configured during initial system setup by your IBM service provider or at any time using the IBM Hyper Scale Manager UI or XCLI utility Note For configuring IPv6 during initial setup be sure to give all information to your SSR IPR to fill in IPv6 ...

Page 94: ...Protocol LDAP Lightweight Directory Access Protocol LDAP The IBM FlashSystem A9000R systems offer the capability to use LDAP server based user authentication For more detailed information about LDAP products role mapping defining on your storage system and more see Security LDAP with FlashSystem A9000 and FlashSystem A9000R in the IBM FlashSystem A9000 and IBM FlashSystem A9000R Architecture Imple...

Page 95: ...st of attributes see the Microsoft website msdn microsoft com en us library ms683883 VS 85 aspx The role mapping can be done by either assigning the appropriate attribute value through the ldap_config_set CLI command or through the IBM Hyper Scale Manager UI Managing multiple systems in LDAP authentication mode and single sign on SSO The task of managing multiple IBM FlashSystem A9000 and A9000R s...

Page 96: ... request obtaining a server certificate from a CA and installing the server and CA certificates When a new LDAP server is added to the storage system configuration a security certificate can be entered in the optional certificate field If the LDAP server was originally added without a certificate you must remove that definition first and add a definition with the certificate Important When definin...

Page 97: ...nd receiving area can accommodate the storage system shipment Procedure Use the following steps to ensure that the receiving area and loading ramp can safely accommodate the delivery of your storage system 1 Coordinate a technical survey with the IBM service representative to plan the loading path from the truck to the server room 2 Determine the packaged weight and dimensions of the FlashSystem A...

Page 98: ... is delivered for each FlashSystem A9000R that you order The container is a wooden pallet that is covered by a corrugated fiberboard cardboard This container contains the FlashSystem A9000R system rack with components installed and other items such as power cords CDs and printed publications and other features or peripherals for your model Additional containers are delivered for optional features ...

Page 99: ...ncluding packaging materials Table 28 Floor weight support requirements Grid element configuration Total weight 12 grid controllers and 6 flash enclosures 986 kg 2174 lbs 10 grid controllers and 5 flash enclosures 906 kg 1998 lbs 8 grid controllers and 4 flash enclosures 826 kg 1821 lbs 6 grid controllers and 3 flash enclosures 746 kg 1645 lbs 4 grid controllers and 2 flash enclosures 666 kg 1468 ...

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Page 101: ...age 63 The IBM Remote Support Center has three components v The IBM Remote Support Center is software that is installed on the storage system and handles remote support connectivity It relies on a single outgoing TCP connection and is not able to receive inbound connections of any kind The remote support client is controlled by using the command line interface CLI commands and starts a connection ...

Page 102: ...ing secure remote connection process occurs when a support session is opened 1 The customer initiates an Internet SSH connection to the IBM Remote Support Center 2 The IBM Remote Support Center identifies the storage system and marks it as connected 3 The IBM service representative connects to the IBM Remote Support Center using SSH 4 The IBM Remote Support Center authenticates the IBM service rep...

Page 103: ...ntative at the time of the storage system installation This information is communicated through the Technical and Delivery Assessment TDA checklist and worksheets Note If remote support for severe system conditions is not enabled at the time of installation you can enable these actions at any time using the XCLI utility Use the support_center_config command to configure the automatic connection to...

Page 104: ...nistrator must verify correct configuration and function of the email system before installation Failure to verify the email system might delay the successful installation of the FlashSystem A9000R system Table 29 lists requirements that must be met to configure the Call Home function Table 29 Call Home configuration information Call Home configuration requirement Value Comment Customer SMTP port ...

Page 105: ...standard Call Home option on your system as explained in Planning for Call Home on page 81 Note Call Home Web is only available for systems under warranty or maintenance contract After Call Home has been enabled you can add your system to Call Home Web This operation is authorized to the following IBM FlashSystem A9000 and A9000R systems user roles v Storage integration administrator v Storage adm...

Page 106: ...Web see IBM Call Home assistance webpage ibm biz call home guide Required support information Use this information to help prepare for support requests Have the following information on hand when calling for a support request for a storage system v Phone number of machine location v Machine serial number Figure 35 on page 85 depicts the location of the serial number on the front of a FlashSystem A...

Page 107: ...Figure 35 Machine type and model and serial number label on front of rack Chapter 7 Planning for remote support on site service and maintenance 85 ...

Page 108: ...password based user authentication Password based authentication is a form of challenge response authentication protocol where the authenticity of a user is established by presenting that user with a question challenge and comparing the answer response with information stored in a credential repository Local credential repository By default the IBM FlashSystem A9000R storage system is configured t...

Page 109: ...hese role definitions and how to use them see Security Native user authentication Local credential repository in IBM FlashSystem A9000 and IBM FlashSystem A9000R Architecture Implementation and Usage on the IBM Storage Redbooks website www redbooks ibm com portals storage Chapter 7 Planning for remote support on site service and maintenance 87 ...

Page 110: ...88 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 111: ...tion and key management requirements 3 4 1 3 5 3 6 Key management using IBM s SKLM key server services using KMIP key exchange protocol Disks are encrypted using AES256 in XTS mode Change user passwords at least every 90 days 8 5 9 Enforcement of password expiration may be provided using LDAP servers as configured by the system administrator Note Password expiration rules do not apply to the stora...

Page 112: ...90 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 113: ...rive MD NC119 Armonk NY 10504 1785 USA INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore thi...

Page 114: ...trademarks of Oracle and or its affiliates Homologation statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks Further certification may be required by law prior to making any such connection Contact an IBM representative or reseller for any questions Electronic emission notices This section contains th...

Page 115: ...ed to take adequate measures European Union Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of European Union EU Council Directive 2014 30 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a no...

Page 116: ...fen und dafür aufzukommen Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von...

Page 117: ... service contact information for Taiwan IBM Taiwan Product Service Contact Information IBM Taiwan Corporation 3F No 7 Song Ren Rd Taipei Taiwan Tel 0800 016 888 Japan Voluntary Control Council for Interference Class A Statement This explains the Japan Voluntary Control Council for Interference VCCI statement f2c00790 Notices 95 ...

Page 118: ...iation JEITA statement for products less than or equal to 20 A per phase This statement explains the JEITA statement for products greater than 20 A single phase This statement explains the JEITA statement for products greater than 20 A per phase three phase Korean Communications Commission Class A Statement This explains the Korean Communications Commission KCC statement 96 IBM FlashSystem A9000R ...

Page 119: ...Russia Electromagnetic Interference Class A Statement This statement explains the Russia Electromagnetic Interference EMI statement Notices 97 ...

Page 120: ...98 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

Page 121: ...environmental requirements site requirements 35 temperature thresholds and events 35 Ethernet ports 69 F FC See also Fibre channel See Fibre Channel feature code AFR1 38 feature codes 1050 29 1051 29 1052 29 1053 29 5001 14 5002 14 AFE2 14 AFE3 14 AFR1 15 26 AFR2 17 AFR3 17 AFR5 18 Fibre channel options 14 Fibre Channel network configuration 67 fire suppression xiii flash enclosure options 14 floo...

Page 122: ...ons 44 water specification 42 Rear door heat exchanger operating specifications 38 performance 39 preparing the site 41 secondary cooling loop parts and services 57 relocation planning 76 remote support connection 79 81 remote support on restart 79 81 requirements cables 71 delivery clearance 76 delivery weight 76 environmental 32 acoustic declaration 37 air circulation and cooling 33 operation vi...

Page 123: ...ivery specifications heat exchanger 44 water specification heat exchanger 42 weight requirements delivery 76 weight reduced shipping 17 weight support See floor load X XRSC See remote support on restart Index 101 ...

Page 124: ...102 IBM FlashSystem A9000R Models 9835 415 and 9837 415 Deployment Guide ...

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Page 126: ...IBM Printed in USA GC27 8565 03 ...

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