IBM 7163, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
089-xxx-0nn
Dual core
microprocessor Failed microprocessor, where nn = APIC ID.
APIC ID Microprocessor
0, 1 1
2, 3 2
4, 5 3
6, 7 4
1. Reseat the microprocessor/memory card. See
“Removing a microprocessor/memory card” on
page 51 and “Replacing a microprocessor/
memory card” on page 51.
2. Replace the microprocessor/memory card. See
“Removing a microprocessor/memory card” on
page 51 and “Replacing a microprocessor/
memory card” on page 51.
089-xxx-0nn
Quad core
microprocessor Failed microprocessor, where nn = APIC ID.
APIC ID Microprocessor
0x00, 0x01,
0x02, 0x03
1
0x10, 0x11,
0x12, 0x13
2
0x20, 0x21,
0x22, 0x23
3
0x30, 0x31,
0x32, 0x33
4
1. Reseat the microprocessor/memory card. See
“Removing a microprocessor/memory card” on
page 51 and “Replacing a microprocessor/
memory card” on page 51.
2. Replace the microprocessor/memory card. See
“Removing a microprocessor/memory card” on
page 51 and “Replacing a microprocessor/
memory card” on page 51.
166-051-000 System Management: Failed. Unable to
communicate with the Remote Supervisor
Adapter II SlimLine. It may be busy. Run the
test again.
1. Update the firmware (BIOS, service processor,
and diagnostics; see “Updating the firmware” on
page 13).
2. Run the diagnostic test again.
3. Correct other error conditions (including failed
systems-management tests and items that are
logged in the Remote Supervisor Adapter II
SlimLine system-error log) and run the diagnostic
test again.
4. Disconnect all server and device power cords
from the server, wait 30 seconds, reconnect the
power cords, and run the diagnostic test again.
5. Reseat the Remote Supervisor Adapter II
SlimLine. See “Removing the Remote Supervisor
Adapter II SlimLine” on page 58 and “Replacing
the Remote Supervisor Adapter II SlimLine” on
page 58.
6. Replace the Remote Supervisor Adapter II
SlimLine. See “Removing the Remote Supervisor
Adapter II SlimLine” on page 58 and “Replacing
the Remote Supervisor Adapter II SlimLine” on
page 58.
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IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide