IBM 7163, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
11xx System board serial port error.
1. Reseat the external cable on the serial port.
2. Run the Configuration/Setup Utility program. See
“Starting the Configuration/Setup Utility program”
on page 14
3. (Trained service technician only) Replace the I/O
board, see “Removing the I/O board assembly”
on page 68 and “Replacing the I/O board
assembly” on page 69.
1162 Serial port configuration conflicts.
1. Run the Configuration/Setup Utility program to
ensure that the IRQ and I/O port assignments
that are needed by the serial port are available.
See “Starting the Configuration/Setup Utility
program” on page 14
2. If all interrupts are being used by adapters,
remove an adapter or force other adapters to
share an interrupt.
1200 Processor machine check.
1. Check the system-error log or BMC log (see
“Error logs” on page 84).
2. Reseat microprocessor/memory card 4, 3, 2;
then, 1. See “Removing a microprocessor/
memory card” on page 51 and “Replacing a
microprocessor/memory card” on page 51.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Microprocessor/memory card 4, 3, 2; then, 1.
See “Removing a microprocessor/memory
card” on page 51 and “Replacing a
microprocessor/memory card” on page 51.
b. (Trained service technician only) I/O board.
See “Removing the I/O board assembly” on
page 68 and “Replacing the I/O board
assembly” on page 69.
1762 Hard disk configuration error.
1. Reseat the hard disk drive.
2. Run the Configuration/Setup Utility program and
load the defaults. See “Starting the
Configuration/Setup Utility program” on page 14
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive
b. (Trained service technician only) I/O board.
See “Removing the I/O board assembly” on
page 68 and “Replacing the I/O board
assembly” on page 69.
Chapter 5. Diagnostics
89