v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating-system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
server
supports
the
operating
system.
If
it
does,
either
no
logical
drive
is
defined
(SCSI
RAID
servers),
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
Software
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
You
suspect
a
software
problem.
1.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
The
server
has
the
minimum
memory
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
If
you
have
just
installed
an
adapter
or
memory,
you
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
the
server.
v
Other
software
works
on
the
server.
v
The
software
works
on
another
server.
2.
If
you
received
any
error
messages
while
you
use
the
software,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
3.
Contact
the
place
where
you
purchased
the
software.
Chapter
5.
Solving
problems
59
Summary of Contents for 4348
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