IBM 306m - eServer xSeries - 8849 Problem Determination And Service Manual Download Page 1

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IBM

xSeries

306m

Types

8849

and

8491

Problem

Determination

and

Service

Guide

Summary of Contents for 306m - eServer xSeries - 8849

Page 1: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 4: ... page 115 The most recent version of this document is available at http www ibm com support Ninth Edition August 2007 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...onfiguration Setup Utility program 12 Using the SAS SATA Configuration Utility program hot swap SAS SATA models only 13 Configuring the Ethernet controller 13 Using the Adaptec HostRAID configuration programs 14 Updating the UUID 17 Updating the DMI SMBIOS data 17 Chapter 3 Parts listing Type 8849 and Type 8491 server 19 Replaceable server components 21 Power cords 24 Chapter 4 Removing and replac...

Page 6: ...t procedure 73 Troubleshooting tables 75 CD or DVD drive problems 75 General problems 76 Hard disk drive problems 76 Intermittent problems 77 Keyboard mouse or pointing device problems 78 USB keyboard mouse or pointing device problems 79 Memory problems 80 Microprocessor problems 80 Monitor problems 81 Optional device problems 83 Power problems 84 Serial port problems 85 ServerGuide problems 86 So...

Page 7: ...isposal 117 Battery return program 118 Electronic emission notices 119 Federal Communications Commission FCC statement 119 Industry Canada Class A emission compliance statement 119 Australia and New Zealand Class A statement 119 United Kingdom telecommunications safety requirement 119 European Union EMC Directive conformance statement 119 Taiwanese Class A warning statement 120 Chinese Class A war...

Page 8: ...vi IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ...rior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type as specified in Power cords on page 24 v Make sure that the ...

Page 11: ...in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that another person who is familiar with the power off controls is near you and is available to turn off the power if necessary When you are working ...

Page 12: ...ation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety information that comes with your server or optional device before you install the device x IB...

Page 13: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 14: ...ION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result ...

Page 15: ...power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Safety xiii ...

Page 16: ...hese components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lb on top of rack mounted devices 82 kg 180 lb Attention This server is suitable for use on an IT power distribution system whose maximum phase to phase voltage is 240 V under any distribution fault condition xiv IBM xSeries 306m Ty...

Page 17: ... v User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about features and how to configure the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports v Rack Installation Instructions This printed document contai...

Page 18: ...tatements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur v Cau...

Page 19: ...rollers v Serial ATA SATA controller with integrated RAID simple swap SATA models v Serial attached SCSI SAS controller with integrated RAID hot swap SAS SATA models Acoustical noise emissions v Sound power idling 65 decibel maximum v Sound power operating 65 decibel maximum Environment v Air temperature Server on 10 to 35 C 50 0 to 95 0 F altitude 0 to 914 m 2998 7 ft Server off 40 to 60 C 104 to...

Page 20: ...lectrical outlet Power control button Press this button to turn the server on and off manually A power control button shield comes installed around the button to prevent the server from being turned off accidentally You can remove this disk shaped shield if you prefer Reset button Press this button to reset the server and run the power on self test POST You might have to use a pen or the end of a ...

Page 21: ...rear of the server Power cord connector Mouse connector Keyboard connector Serial connector Video connector Ethernet 2 connector Ethernet 1 connector USB 1 connector USB 2 connector Power cord connector Connect the power cord to this connector Keyboard connector Connect a PS 2 keyboard to this connector Mouse connector Connect a mouse or other PS 2 device to this connector Serial connector Connect...

Page 22: ...System board internal connectors The following illustration shows the internal connectors on the system board 6 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 23: ...2 and 3 Clear the CMOS data which clears the power on password and administrator password Boot block jumper JP4 v Pins 1 and 2 Normal default v Pins 2 and 3 Recover boot block NMI non maskable interrupt switch SW1 v Normal default No NMI issued v NMI button on rear of server pressed NMI issued Mini BMC jumper JP6 v Pins 2 and 3 Normal default v Pins 1 and 2 Disable the mini BMC This setting might ...

Page 24: ...System board external connectors The following illustration shows the external connectors on the system board 8 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 25: ...able 3 System board LEDs LED Description Error LEDs The associated component has failed Baseboard management controller status LED This LED flashes to indicate that the mini BMC is functioning normally Standby power LED This LED is lit whenever the server is connected to ac power Chapter 1 Introduction 9 ...

Page 26: ...CI X slots on the riser card assembly PCI X slot 1 64 bit 3 3 V 66 100 MHz PCI X slot 2 64 bit 3 3 V 66 100 MHz The following illustration shows the location of the PCI X and PCI Express slots on the riser card assembly option PCI X slot 1 64 bit 3 3 V 66 100 MHz PCI Express x8 slot 10 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 27: ...nts contain vital product data VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify the ...

Page 28: ...e following tasks v View configuration information v View and change assignments for devices and I O ports v Set the date and time v Set and change passwords v Set and change the startup characteristics of the server and the order of startup devices startup drive sequence v Set and change settings for advanced hardware features v View and clear the error log v Change interrupt request IRQ settings...

Page 29: ...spare drive or initialize drives v SerialSelect Utility Note This choice appears on a hot swap SAS or SATA system only It does not appear on a simple swap SATA system Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive v Disk Utilities Select this choice to format a disk or verify the disk media For SAS di...

Page 30: ...t array of independent disks RAID array v View or change the RAID configuration and associated devices Consider the following information when using the Adaptec RAID Configuration Utility programs and SAS SATA Configuration Utility program to configure and manage arrays v The SAS SATA controller with integrated RAID hot swap models or the integrated SATA controller simple swap models with integrat...

Page 31: ...ect Devices and I O Ports Advanced Chipset Control Serial ATA 4 Select SATA Controller Mode Option Change the value to Enhanced 5 Scroll down and select SATA RAID Enable 6 Select Enabled 7 Press Esc then select Yes to save your changes Using the Serial ATA HostRAID feature The instructions in this section are for using the Array Configuration Utility program to access and perform an initial RAID l...

Page 32: ...e 14 The integrated SAS SATA RAID feature comes disabled by default You must enable it and install the device drivers before you can use it The SAS RAID configuration utilities device drivers and information are available on the ServeRAID 8e Adaptec HostRAID Support CD If this CD did not come with the server you can download it from http www ibm com support Enabling the SAS HostRAID feature Import...

Page 33: ...tart the server Viewing the configuration To view information about the SAS SATA controller complete the following steps 1 Start the SAS SATA Configuration Utility program 2 From the SAS SATA Configuration Utility window select Manage Arrays 3 Select an array and press Enter 4 To exit from the program press Esc Updating the UUID The Universal Unique Identifier UUID must be updated when the system ...

Page 34: ...er then press Enter 6 To change the serial number type sn zzzzzzz where zzzzzzz is the serial number then press Enter 7 To change the asset tag type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number then press Enter 8 Restart the server 18 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 35: ...e 8491 servers To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 8849 or 8491 and click Search 3 Under Document type select Parts information and click Go 1 2 3 4 5 6 7 8 9 10 10 11 12 13 14 15 16 17 17 18 19 20 21 22 23 Copyright IBM Corp 2005 19 ...

Page 36: ...d to do so in this publication or by IBM Service See the illustration on page 47 for the location of the air deflector in the server An air deflector comes in Misc kit 2 in the following list 20 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 37: ...1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx EHx EJx G4x H4x J2x JBx K4x 39M4341 6 System board assembly 42C1452 7 SAS SATA backplane hot swap models models 1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx EHx EJx G4x H4x J2x JBx K4x 39M4349 8 SATA simple swap hard disk drive back panel models 10x 30x B2x E2x E3x EAx EBx ECx EDx EEx EFx FAx G2x H2x JAx K2x 39M4347 9 Power supply 350 watt 24R2674...

Page 38: ... drive optional 39M3529 15 Rambo 4 slim drive optional 39M3567 15 Rambo 5 slim drive optional 42C0955 16 Bracket ear 39M4351 17 Operator information panel assembly 39M4350 18 CD DVD interposer board 39M4354 19 Air baffle 39M6296 20 Microprocessor 2 8 GHz 800 MHz 4M model FAx 42C1529 20 Microprocessor 2 8 GHz 800 MHz 4M models G2x G4x 40K9240 20 Microprocessor 2 8 GHz 533 MHz optional 39M6390 20 Mi...

Page 39: ... 1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx EHx EJx G4x H4x J2x JBx K4x 25R8851 Cable SATA simple swap models 10x 30x B2x E2x E3x EAx EBx ECx EDx EEx EFx FAx G2x H2x JAx K2x 39M6276 Cable SATA hot swap models 1Ax 20x 3Ax 40x 50x 94x E1x E5x E6x E7x E8x EGx G4x EHx EJx H4x J2x JBx K4x 42C8945 Cable operator information panel 39M6266 Cable IDE for CD DVD interposer card 39M6267 Cable USB 2 0 20...

Page 40: ... Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of...

Page 41: ...akistan Samoa South Africa Sri Lanka Swaziland Uganda 39M5151 Abu Dhabi Bahrain Botswana Brunei Darussalam Channel Islands China Hong Kong S A R Cyprus Dominica Gambia Ghana Grenada Iraq Ireland Jordan Kenya Kuwait Liberia Malawi Malaysia Malta Myanmar Burma Nigeria Oman Polynesia Qatar Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Seychelles Sierra Leone Singapore Sudan Tanza...

Page 42: ...M power cord part number Used in these countries and regions 39M5068 Argentina Paraguay Uruguay 39M5226 India 39M5233 Brazil 26 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 43: ...moved make sure that no one is near the server and that no other objects have been left inside the server v Do not attempt to lift an object that you think is too heavy for you If you have to lift a heavy object observe the following precautions Make sure that you stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenl...

Page 44: ...of the air deflector in the server Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with t...

Page 45: ... is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do n...

Page 46: ...ning on the server To remove the cover complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and all peripheral devices and disconnect the power cords and all external cables 3 Slide the server out of the rack and place on a flat static protective surface Cover release button 4 Press the cover release button ...

Page 47: ...install the cover and bezel complete the following steps 1 Make sure that all internal cables are correctly routed 2 Set the cover on top of the server so that approximately 13 mm 0 5 inch extends from the rear 3 Slide the cover forward and into position 4 Slide the server into the rack 5 To install the bezel if it was removed tilt the bezel and align the latches with the slots at each front corne...

Page 48: ... is either a PCI X or a PCI Express slot 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the server from the rack then remove the cover see Removing the cover on page 30 4 Grasp the riser card assembly at the rear edge and lift to remove the rise...

Page 49: ...ss the adapter slots v Depending on the riser card assembly in the server the server contains either two peripheral component interconnect extended PCI X adapter slots or one PCI X slot and one PCI Express slot See the ServerProven list at http www ibm com servers eserver serverproven compat us for a list of riser card assemblies and adapters that you can use with the server v You can install one ...

Page 50: ...ver scans the PCI X slots to assign system resources If you have not changed the default startup sequence the server starts the devices in the following order the CD drive first then depending on the model the PCI X slots 1 and 2 or the PCI X slot and the PCI Express slot and then the integrated Ethernet controllers To install the replacement PCI or PCI X adapter complete the following steps 1 See...

Page 51: ...fully align the riser card assembly with the guides on the rear of the server and with the riser card connectors on the system board then press down on the assembly Make sure that the riser card assembly is fully seated in the riser card connectors on the system board 11 Install the cover see Installing the cover on page 31 12 Slide the server into the rack 13 Connect the cables and power cords se...

Page 52: ...cables 4 Remove the filler panel from the bay 5 Pull the loops of the drive tray toward each other and slide the drive into the server until the drive connects to the back panel 6 Release the loops of the drive tray 7 Insert the filler panel into the bay to cover the drive Note If the server has a RAID controller or adapter installed you might need to reconfigure the disk arrays after installing h...

Page 53: ...begins on page vii and Installation guidelines on page 27 2 Make sure that the server cover is in place and fully closed Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or filler panel installed in each bay 3 Install the hard disk drive in the hot swap bay a Make sure that the tray handle is open that is perpendicular to the fro...

Page 54: ...To ensure proper cooling and airflow do not operate the server for more than 2 minutes with the cover removed 4 Open the retaining clip on each end of the DIMM connector 5 Lift the DIMM out of the connector 6 Open the retaining clip on each end of the DIMM connector and remove the DIMM from the connector DIMM Retaining clip 7 If you are instructed to return the DIMM follow all packaging instructio...

Page 55: ...air of DIMMs in DIMM connectors 2 and 4 they do not have to be the same size speed type and technology as the DIMMs that are installed in DIMM connectors 1 and 3 However the size speed type and technology of the DIMMs that you install in DIMM connectors 2 and 4 must match each other v Install only 1 8 V 240 pin double data rate II DDR II PC4200 unbuffered synchronous dynamic random access memory S...

Page 56: ... fans To replace any of the five replaceable fans complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and all peripheral devices and disconnect the power cords and all external cables 3 Remove the server from the rack and remove the cover see Removing the cover on page 30 4 Reconnect the power cord then tur...

Page 57: ...n b In the location from which you removed the failed fan route the fan cable into its slot in the fan bracket top c Insert the fan into the bracket d Make sure that each of the blue soft tabs on the fan is fully seated in its slot in the fan bracket 10 Connect the replacement fan cable to the system board 11 Install the cover see Installing the cover on page 31 12 Slide the server into the rack 1...

Page 58: ...ng the riser card assembly on page 49 5 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when released b Use your thumb and index finger to lift the battery from the socket 6 Dispose of the battery as required by local ordinances or regulations See Battery return program on page 118 for more information Installing the battery The ...

Page 59: ...o that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds the battery securely 3 Make sure the riser card assembly is fully seated in the connectors on the system board 4 Install the cover see Installing the cover on page 31 5 Slide the server into the rack 6 Reconnect the exte...

Page 60: ...hile pressing the tab pull the drive out of the bay Note You might have to push the right rear corner of the drive toward the front of the server to move the drive initially 4 Remove the retention clip from the drive 5 If you are instructed to return the CD or DVD drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a CD or DVD dr...

Page 61: ... the operator information panel assembly complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the server from the rack and remove the cover see Removing the cover on page 30 4 Disconnect bot...

Page 62: ...able and front USB cable to the operator information panel board 4 Install the cover see Installing the cover on page 31 5 Slide the server into the rack 6 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 7 Turn on all attached devices and the server Removing the power supply When you remove or install the power s...

Page 63: ...he cables from any retention clips that secure them to the chassis Note Note the routing of all power supply cables you will route the power supply cables the same way when you install the power supply 7 Remove the rear screw which holds the power supply to the rear of the chassis 8 Loosen the captive thumbscrew at the rear of the power supply that secures the power supply to the chassis bottom 9 ...

Page 64: ...d into a properly grounded electrical outlet b Make sure that the standby power LED on the system board is lit see System board LEDs on page 9 if the standby power LED is not lit discontinue this procedure and obtain a new power supply c Press the power control button Make sure that the power on LED on the front of the server is lit If the server starts proceed to step 10 If the server does not st...

Page 65: ...ove it from the server Place the riser card assembly on a flat static protective surface 6 If you are instructed to return the riser card assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the riser card assembly The server comes with one riser card assembly that contains two PCI X connectors You can replace the riser card as...

Page 66: ...sure that the riser card assembly is fully seated in the riser card connectors on the system board Removing the SAS SATA backplane or SATA back panel To remove the Serial Attached SCSI SAS backplane which is also referred to as the hot swap SAS SATA backplane or to remove the simple swap SATA back panel complete the following steps Note The following illustration shows removing the hot swap SAS SA...

Page 67: ...when you install a hard disk drive 1 Connect the power cable to the replacement backplane or back panel 2 Slide the backplane or back panel into the card guides making sure not to trap or pinch any nearby wires or cables 3 Press firmly until the backplane or back panel is fully seated 4 Reconnect the backplane or back panel cables v If the server is a hot swap model reconnect the SAS SATA controll...

Page 68: ...s release the controller 9 Lift the controller off the system board 10 If you are instructed to return the SAS SATA controller follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the SAS SATA controller Complete the following steps to replace the SAS SATA controller on the system board 1 Grasp the edges of the SAS SATA controller 2 Ali...

Page 69: ... see Installing the cover on page 31 7 Slide the server into the rack 8 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 9 Turn on all attached devices and the server Chapter 4 Removing and replacing server components 53 ...

Page 70: ...of 533 or 800 megatransfers per second MT s v The microprocessor uses an integrated voltage regulator on the system board Removing the microprocessor To remove the microprocessor complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 27 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables...

Page 71: ...d with the replacement part to remove the microprocessor Dropping the microprocessor during removal can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket 9 Remove the microprocessor using the vacuum tool and the following procedure Vacuum tool Microprocessor Socket Chapter 4 Removing and...

Page 72: ...ssor contacts are fragile handle the microprocessor very carefully 2 Align the microprocessor with the socket note the alignment mark and the position of the notches then carefully place the microprocessor on the socket close the microprocessor bracket frame and close the microprocessor release latch Note The microprocessor fits only one way on the socket 3 If you are installing a new heat exchang...

Page 73: ...nect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 12 Turn on all attached devices and the server Thermal grease The thermal grease must be replaced whenever the heat exchanger has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease To replace damaged or conta...

Page 74: ...roprocessor Note 0 01mL is one tick mark on the syringe If the grease is properly applied approximately half 0 22 mL of the grease will remain in the syringe 6 Install the heat exchanger onto the microprocessor as described in Installing the microprocessor on page 56 58 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 75: ...S SATA controller see Removing the SAS SATA controller on page 52 and place it on a static protective surface for reinstallation 5 Remove all DIMMs and place them on a static protective surface for reinstallation see Removing a memory module DIMM on page 38 6 Disconnect all cables from the system board 7 Remove the microprocessor heat exchanger assembly and microprocessor then place them on a stat...

Page 76: ...cessor and microprocessor heat exchanger assembly see Installing the microprocessor on page 56 5 Reconnect to the system board the cables that you disconnected in step 6 of Removing the system board on page 59 6 Hot swap model only Replace the SAS SATA controller see Installing the SAS SATA controller on page 52 7 Replace the DIMMs see Installing a memory module DIMM on page 39 8 Replace the riser...

Page 77: ...primary method of testing the major components of the server The diagnostic programs are on the IBM Enhanced Diagnostics CD See Diagnostic programs messages and error codes on page 89 for more information POST When you turn on the server it performs a series of tests to check the operation of the server components and some optional devices in the server This series of tests is called the power on ...

Page 78: ...1 1 4 BIOS EEPROM checksum failed Trained service technician only Replace the system board 1 2 1 Programmable interval timer failed Trained service technician only Replace the system board 1 2 2 DMA initialization failed Trained service technician only Replace the system board 1 2 3 DMA page register write read failed Trained service technician only Replace the system board 1 2 4 RAM refresh verif...

Page 79: ...place the system board 2 1 4 Secondary interrupt mask register failed Trained service technician only Replace the system board 2 2 2 Keyboard controller failed Replace the following components one at a time in the order shown restarting the server each time 1 Keyboard 2 Trained service technician only System board 2 2 3 CMOS power failure and checksum checks failed 1 Reseat the battery 2 Clear CMO...

Page 80: ...contains the correct number of DIMMs in the correct order install or reseat DIMMS then restart the server Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled you must restart the server three times to reset the c...

Page 81: ...ys You can view the contents of the POST error log the system event log and the system event error log from the Configuration Setup Utility program When you are troubleshooting PCI X slots note that the error logs report the PCI X buses numerically The numerical assignments vary depending on the configuration You can check the assignments by running the Configuration Setup Utility program see the ...

Page 82: ...hich components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error code Description Action 062 Three consecutive boot failures using the default configuration 1 Run the Configuration Setup Utility program save the configurati...

Page 83: ...stem board 161 Real time clock battery error 1 Reseat the battery 2 Clear CMOS see System board switches and jumpers on page 7 3 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 162 Device configuration error 1 Run the Configuration Setup Utility program select Load Default Settings and save t...

Page 84: ...on the optional Remote Supervisor Adapter II see Updating the firmware on page 11 2 Replace the optional Remote Supervisor Adapter II 184 Power on password damaged 1 Restart the server and enter the administrator password then run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Clear CMOS see System board switches and jumpers on pag...

Page 85: ...ler error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup 2 Reseat the keyboard cable in the connector 3 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System bo...

Page 86: ...figuration Setup Utility program and verify that sufficient memory is installed in the server 2 Run the Configuration Setup Utility program and disable some other resources to make more space available 3 Replace the following components one at a time in the order shown restarting the server each time a Each adapter b Trained service technician only System board 1805 PCI option ROM checksum error 1...

Page 87: ...restarting the server each time a Hot swap models Hard disk drive cable b Hard disk drive c Hard disk drive backplane or back panel d Trained service technician only System board 8603 Pointing device error 1 Reseat the pointing device 2 Replace the following components one at a time in the order shown restarting the server each time a Pointing device b Trained service technician only System board ...

Page 88: ...BIOS code again 2 Trained service technician only Replace the microprocessor I9990301 Hard disk drive boot sector error 1 Reseat the following components a Hard disk drive b Hard disk drive backplane cable or back panel cables 2 Replace the following components one at a time in the order shown restarting the server each time a Hot swap models Hard disk drive cable b Hard disk drive c Hard disk dri...

Page 89: ...of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true You have i...

Page 90: ...rmation panel If it is flashing check the LEDs on the system board see System board LEDs on page 87 i Check for the following results v Successful completion of POST see POST on page 61 for more information v Successful completion of startup 3 Did one or more beeps sound v No Find the failure sysmptom in Troubleshooting tables on page 75 if necessary run the diagnostic programs see Running the dia...

Page 91: ...le units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The IDE channel to which the CD or DVD drive is attached primary is enabled in the Configuration Setup Utility program v All cable...

Page 92: ...curred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8849 and Type 8491 server on page 19 to determine which components are customer replaceable units CRU an...

Page 93: ...es or servers that have RAID arrays Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8849 and Type 8491 server on page 19 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by...

Page 94: ...bles are not reversed v The server and the monitor are turned on 4 Reseat the keyboard cable 5 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board The mouse or pointing device does not work 1 If the server is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of t...

Page 95: ...he keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the keyboard cable 4 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board The USB mouse or USB pointing device does not work 1 Make sure that v The mouse or pointing device USB cable is securely conn...

Page 96: ...y a system management interrupt SMI replace the DIMM 3 Run memory diagnostics see Running the diagnostic programs on page 89 4 Add one pair of DIMMs at a time making sure that the DIMMs in each pair are matching 5 Reseat the DIMMs 6 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board Microprocessor...

Page 97: ... time in the order shown restarting the server each time a Remote Supervisor Adapter II if one is present b Trained service technician only System board The screen is blank 1 If the server is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 Make sure that v The s...

Page 98: ...ctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm ...

Page 99: ...see http www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2...

Page 100: ...type of DIMMs v The DIMMs are correctly seated v Trained service technician only The microprocessor is correctly installed 3 If you just installed an optional device remove it and restart the server If the server now turns on you might have installed more devices than the power supply supports 4 Reseat the following components a DIMMs b Trained service technician only Power supply cables to all in...

Page 101: ...eceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The number of serial ports that are identified by the operating system is less than the number of installed serial ports 1 Make sure that v Each port is assigned a unique address in the Configuration Setup Utility program and none of the serial ports is disabled v The serial po...

Page 102: ...verGuide program See the ServerGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the operating system If it does no logical drive is defined RAID servers Run the ServerGuide program and make sure that setup is complete Software problems v Follow the suggeste...

Page 103: ...e hub and connect it directly to the server Video problems See Monitor problems on page 81 System board LEDs The system board has error LEDs for the fans voltage regulator and memory that will help to locate the source of the error When an error LED is lit run the diagnostic programs see Running the diagnostic programs on page 89 to find the cause of the error Many errors are first indicated by a ...

Page 104: ...server Attention For proper cooling and airflow replace the cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the cover removed might damage server components Certain components inside the server have LEDs that will be lit to indicate the location of a problem For example a DIMM error will light the LED next to the failing DIMM on the sy...

Page 105: ...ograms To run the diagnostic programs complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt Press F1 For Configuration Setup appears press F1 4 When the Configuration Setup Utility menu appears select Start Options 5 From the Start Options menu select Startup Sequence 6 Note the ...

Page 106: ...ning the diagnostic programs again If the problem remains replace the component that was being tested when the server stopped The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server If no mouse or a USB mouse is attached to the server you cannot use the Next Cat and Prev Cat buttons to select categories All other mouse selectable functions are avail...

Page 107: ...ve the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette can contain other data Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems...

Page 108: ...eplace the following components one at a time in the order shown restarting the server each time a Riser card assembly b Trained service technician only System board 035 002 0nn ServeRAID interface timeout 1 Make sure that the ServeRAID controller is configured correctly Obtain the basic and extended configuration status bytes and see the ServeRAID adapter Hardware Maintenance Manual for more info...

Page 109: ...at the hot swap SAS SATA hard disk drive backplane cable 2 Replace the hot swap SAS SATA hard disk drive backplane 035 260 0nn System to controller interface failure 1 Reseat the following components a ServeRAID adapter b Riser card 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 035 265 0nn Adapter Communication error 1 Update the RAID co...

Page 110: ...the attached drive 035 273 0nn Adapter Drive error Replace the attached drive 035 274 0nn Adapter Parameters set error 1 Update the RAID controller firmware on the RAID adapter see Updating the firmware on page 11 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 275 001 Adapter Communication error 1 Update the RAID controller firmware on the RAID adapter see Updating the firmware on page 1...

Page 111: ...t error 1 Update the RAID controller firmware on the RAID adapter see Updating the firmware on page 11 2 Reseat the RAID adapter 3 Replace the RAID adapter 035 283 001 Adapter Battery error Replace the battery module on the RAID adapter 035 xxx cnn c ServeRAID channel number nn ID of failing fixed disk drive 1 Check the system error log and replace any indicated failing devices Note A FRU must be ...

Page 112: ...er shown restarting the server each time a RAID adapter in slot s b Cable for the RAID adapter in slot s c Riser card d Trained service technician only System board 075 xxx 000 Failed power supply test Replace the power supply 089 xxx 0nn Failed microprocessor test 1 Make sure that the BIOS code is at the latest level 2 Trained service technician only Reseat the microprocessor 3 Trained service te...

Page 113: ...ion panel assembly 3 Replace the following components one at a time in the order shown restarting the server each time a CD or DVD drive b Trained service technician only CD DVD interface card 217 198 xxx Could not establish drive parameters 1 Check the drive cables from the controller to the backplane or back panel 2 Reseat the hard disk drive 3 Replace the following components in the order shown...

Page 114: ... following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board 405 199 00n Failed No good link Check loopback plug For single dual port n 0 1 Make sure that the loopback plug is a gigabit loopback plug 2 Make sure that the loopback plug is tight in the slot a green LED flashes on the port 3 On a dual port server use t...

Page 115: ...USB diskette drive or by using a Linux or Windows update package if available The most current level of BIOS code for the server is available at http www ibm com support After you make sure that the server has the latest level of baseboard management controller firmware you can update the BIOS code for the server through one of the following methods v Downloading the latest BIOS code from the IBM ...

Page 116: ...exceeded Error Error messages might require action they indicate system errors such as when a fan is not detected Each message contains date and time information and it indicates the source of the message POST BIOS or the service processor In the following example the system error log message indicates that the server was turned on at the recorded time Date Time 2002 05 07 15 52 03 DMI Type Source...

Page 117: ...software has created a software NMI or your pressing the NMI button has created a service NMI Alert accepted by remote system x type y ID z Information only Alert accepted from system x type y sender s ID z Information only Alert ID x will be retried by sender when accepted by a remote system it will have a different ID Information only Alert not accepted from system x type y sender s ID z Informa...

Page 118: ... the hard disk drive back panel to the SATA connectors on the system board If either of these cables is damaged replace the back panel v The power cable or cables to the hard disk drive backplane or back panel If this cable is damaged replace the power supply 2 Reseat the cables listed in step 1 restarting the server after reseating all cables DHCP failure no IP assigned RETRYING rc xxx count yyy ...

Page 119: ...el Internal error CPU fault Information only If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid userid or password received Userid is x Information only LAN Command mode tamper triggered Possible break in attempt Information only LAN Ethernet interface is no longer active Information only LAN Ether...

Page 120: ... ID x from CMD mode client at IP yyy yyy yyy yyy Information only Retry count exceeded Incorrect password entered too many times for userid x Information only RSA x became the ISMP gateway Information only RS485 broadcast from x ignored more than y devices present on the RS485 network Information only RS485 connection to system x has ended Information only RS485 network overload has cleared y or f...

Page 121: ...me a Trained service technician only System board b Trained service technician only Microprocessor System is over recommended voltage on 3 3V 1 Reseat the following components a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician only Replace the system board System is under recommended voltage on VRM 1 1 Trained service technici...

Page 122: ...y Replace the system board System shutoff due to 1 5V CPU over voltage 1 Reseat the following components a Trained service technician only Microprocessor b Trained service technician only System board c Trained service technician only Power supply 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only System board b Tra...

Page 123: ...ts a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician only Replace the system board System shutoff due to continuous 5v under voltage 1 Reseat the following components a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician only Replace the system board System ...

Page 124: ...System under recommended voltage on 2 5v 1 Reseat the following components a Trained service technician only System board b Trained service technician only Power supply 2 Trained service technician only Replace the system board System shut off due to system board under temperature 1 Make sure that the fans have good airflow and are not obstructed 2 Trained service technician only Reseat the system...

Page 125: ... using a hub with X ports use a crossover cable To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port v Determine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub v Check the Ethernet controller LEDs on the rear panel of the serv...

Page 126: ...The minimum configuration requirement is 512 MB one 512 MB DIMM in DIMM slot 1 4 Turn on the server If the problem is solved when you remove an adapter from the server but the problem recurs when you reinstall the same adapter suspect the adapter if the problem recurs when you replace the adapter with a different one suspect the riser card If you suspect a networking problem and the server passes ...

Page 127: ...you call for service have as much of the following information available as possible v Machine type and model v Microprocessor and hard disk drive upgrades v Failure symptoms Does the server fail the diagnostic programs If so what are the error codes What occurs When Where Is the failure repeatable Has the current server configuration ever worked What changes if any were made before it failed Is t...

Page 128: ... cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating system control file setup 112 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide ...

Page 129: ...mation You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with xSeries and IntelliStation systems also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and progra...

Page 130: ...For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardw...

Page 131: ...NTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are perio...

Page 132: ...s other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States...

Page 133: ...r a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal Th...

Page 134: ...d acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or con...

Page 135: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada Aust...

Page 136: ...Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed b...

Page 137: ...Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Ma...

Page 138: ...es of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Fed...

Page 139: ...0 controller Ethernet configuring 13 type 3 SAS SATA configuring 16 Serial ATA configuring 14 15 using the Adaptec RAID Configuration Utility to configure 14 using the SAS SATA Configuration Utility to configure 16 cover installing 31 removing 30 CRUs replacing adapter 32 battery 42 CD or DVD drive 44 cover 31 DIMMs 38 fan 40 hard disk drive 35 memory 38 riser card assembly 49 customer replaceable...

Page 140: ...s of 90 hot swap SATA 36 installing 35 36 problems 76 removing 35 hard disk drive continued SAS 36 SCSI See SAS simple swap SATA 36 heat output 3 HostRAID feature for SAS SATA enabling 16 using to configure the SAS SATA controller 16 HostRAID feature for simple swap SATA enabling 15 using to configure integrated SATA controller 15 humidity 3 I important notices 2 installation order memory modules ...

Page 141: ...y 3 power cords 24 power problems 84 108 power supply replacing 46 reseating 101 power control button 4 button shield 4 power cord connector 5 power on LED 4 problem isolation tables 75 problems CD ROM DVD ROM drive 75 Ethernet controller 109 hard disk drive 76 intermittent 77 keyboard 79 memory 80 microprocessor 80 monitor 81 mouse 78 optional devices 83 pointing device 78 POST BIOS 66 power 84 1...

Page 142: ... 36 size 3 slot locations PCI X and PCI Express 10 slot locations PCI X and PCI Express 10 slots 3 software problems 86 specifications 3 statements and notices 2 switches and jumpers 7 system board internal connectors 6 jumper blocks 7 reseating 100 switches and jumpers 7 system error LED 4 log 100 T temperature 3 test log viewing 91 tests hard disk drive diagnostic 90 thermal grease 57 tools diag...

Page 143: ......

Page 144: ... Part Number 31R1183 Printed in USA 1P P N 31R1183 ...

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