IBASE Technology SI-62S, User Manual, Page: 5 / 81

SI-62S User Manual v
Warranty Policy
•
IBASE standard products:
24-month (2-year) warranty from the date of shipment. If the date of shipment
cannot be ascertained, the product serial numbers can be used to determine
the approximate shipping date.
•
3
rd
-party parts:
12-month (1-year) warranty from delivery for 3
rd
-party parts that are not
manufactured by IBASE, such as CPU, CPU cooler, memory, storage devices,
power adaptor, display panel and touch screen.
＊
PRODUCTS, HOWEVER, THAT FAIL DUE TO MISUSE, ACCIDENT,
IMPROPER INSTALLATION OR UNAUTHORIZED REPAIR SHALL BE
TREATED AS OUT OF WARRANTY AND CUSTOMERS SHALL BE BILLED
FOR REPAIR AND SHIPPING CHARGES.
Technical Support & Services
1. Visit the IBASE website at www.ibase.com.tw to find the latest information about
the product.
2. If you encounter any technical problems and require assistance from your
distributor or sales representative, please prepare and send the following
information:
•
Product model name
•
Product serial number
•
Detailed description of the problem
•
Error messages in text or screenshots if any
•
The arrangement of the peripherals
•
Software used (such as OS and application software)
3. If repair service is required, please download the RMA form at
http://www.ibase.com.tw/english/Supports/RMAService/ .
Fill out the form and contact your distributor or sales representative.