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Q: Why is the system leaking?
A:
This can be due to various reasons, including lack of Teflon tape at threaded fittings, tubing not
being pushed in all the way to the quick connect fittings, or improperly seated O-rings in pre-filter
and membrane housings. It is also important to make sure the ends of the tubing have a clean cut
before inserting them into the quick connect fittings (see pg. 9) Please call us if you’re experiencing
any leaks.
Q: Why did the filter housing crack?
A:
This can be due to freezing conditions, excessive pressure spikes, or long-term exposure to high
intensity lighting. Replacement housings are available and should be replaced every three years.
Q: Why is the pH of the purified water higher/lower than the source water?
A:
The pH of the purified water depends entirely on source water chemistry. Customers can
experience either slightly lower or higher pH after filtration. This is completely normal for Reverse
Osmosis technology. Since RO water is almost pure H2O and has no ability to buffer pH, the
actual pH reading will not be accurate until you add minerals back.
Q: Why are both the 1:1 and 2:1 Flow Restrictors included in the box?
A:
The Flow Restrictor(s) determines your waste to purified water ratio. HydroLogic has always
provided two options for the waste to purified water ratio, because water conditions vary across
the world; one fixed ratio would not work for every water condition.
Q: My product flow rate is low. What could be happening?
A:
It could be a few different things. First, check for leaks or line kinks. If feed pressure is still low,
you may need to install a pump. Water temperature may also be too low. Be sure and check the
filter, it may be time to replace your membranes.
Q: Why does concentrate water continue to run to drain after shut-off?
A:
This could be caused by a clogged filter or by a leak. It is also possible that the system is too
far away from the the float valve or ball valve, preventing sufficient back pressure. Try using a a
shorter black waste line to see if that solves the problem.
TROUBLESHOOTING
