Incounter stacking equipment
Operating instructions
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9.2
Troubleshooting
Troubleshooting
In the event of malfunctions and complaints within the guarantee
period, contact our service partners. After the guarantee period has
expired, have any necessary repair work carried out by our service
partners or qualified electricians.
Fault description
Cause
Remedy
Personnel
Guide basket no longer
lifts
Tension spring broken
Replace broken tension
spring
Maintenance engi-
neer
Guide basket has play
Screws loose
Check and retighten screws Maintenance engi-
neer
Heating power too low
Thermostat set too low
Increase the temperature on
the thermostat
Operating staff
Thermostat defective
Have the thermostat
replaced by a qualified elec-
trician.
Electrician
Heating element defective
Have the heating element
replaced by a qualified elec-
trician.
Electrician
Short circuit and leakage
currents
Disconnect the equipment
from the power supply; have
the equipment checked by a
qualified electrician.
Electrician
Heating power too high Thermostat set too high
Reduce the temperature on
the thermostat
Operating staff
Thermostat defective
Have the thermostat
replaced by a qualified elec-
trician
Electrician
No heating power
Power supply interrupted
Plug in, have the power
supply checked by a quali-
fied electrician if necessary.
Operating staff
Electrician
9.3
Repairs and spare parts
Spare parts and accessories are available from our customer service.
Replace defective components with genuine spare parts. Only then
can safe and reliable operation be guaranteed. When ordering spare
parts or requesting customer service, always state the order number
and the information on the rating plate. This information helps avoid
follow-up queries and speeds up the process.