Hughes HN9400, Installation Manual

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Figure 75: Connectivity Test – results page
3. If the connectivity test succeeds but you still cannot access the Internet, follow these steps
to ping the router address from your computer.
For more information on the ping test, see Verifying the Ethernet connection on page 25.
a) At the System Control Center, click the System Info link.
The System Information page appears.
b) Record the router address listed in the HN9400 Info section.
c) On the Windows desktop, go to Start → Run .
The Run box appears.
d) In the Open
field, type
command
.
e) Click OK .
The Command window appears.
f) At the prompt, type ping
followed by a space and the router address.
For example, if the router address is 172.19.19.1 , type ping 172.19.19.1 .
g) Press
Enter
.
If pinging the router address succeeds but you still cannot access the Internet, skip to
Confirming Internet connectivity on page 95.
Confirming NOC connectivity (Static IP Address)
This section applies only if the router is using a static IP address.
If pinging the router address fails, and DHCP is disabled on the router, the default gateway
address is probably not set correctly in the computer’s operating system settings. The default
gateway address should be the router IP address as displayed on the System Information page
HN9400 Info section, in the
LAN1 IP Address
field.
1. Check the default gateway address in the computer operating system’s network properties
settings; make sure it is the same as the satellite router’s IP address (LAN1 IP Address).
2. Ping the router address from your computer.
For information on the ping test, see Verifying the Ethernet connection on page 25.
3.
If the ping test fails, restart the satellite router:
a) Go to the System Control Center home page.
b) In the Help section, click
Restart HN9400 .
HN9400 Satellite Router Installation Guide
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Troubleshooting Chapter 8