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eSpace Audio Recorder
Maintenance Guide

3 Manual Maintenance

Issue 01 (2012-10-15)

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd

8

Figure 3-1

Monitoring system status

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End

3.2 Server System Maintenance

The server system maintenance involves the following items:

3.2.1 Server Hardware

Check the external appearance, positioning, and key hardware running status of the server.

3.2.2 Backup Device

Verify that backup devices can be detected and successfully accessed, and check the backup
device usage periodically.

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Summary of Contents for V100R001C02SPC100

Page 1: ...eSpace Audio Recorder V100R001C02SPC100 Maintenance Guide Issue 01 Date 2012 10 15 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...i and the customer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is...

Page 3: ...mbol Conventions The symbols that may be found in this document are defined as follows Symbol Description Alerts you to a high risk hazard that could if not avoided result in serious injury or death Alerts you to a medium or low risk hazard that could if not avoided result in moderate or minor injury Alerts you to a potentially hazardous situation that could if not avoided result in equipment dama...

Page 4: ...12 10 15 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd iii Change History Updates between document issues are cumulative The latest document issue contains all the updates made in earlier issues Issue 01 2012 10 15 This issue is the first release ...

Page 5: ...anual Maintenance 7 3 1 eSpace Audio Recorder Maintenance 7 3 1 1 Service Maintenance 7 3 1 2 System Resources Monitoring 7 3 2 Server System Maintenance 8 3 2 1 Server Hardware 8 3 2 2 Backup Device 8 3 2 3 Network Connection 9 3 2 4 Operating System 9 3 2 5 Task Manager 9 3 2 6 System Log 9 3 2 7 Database 9 3 2 8 Antivirus 10 3 2 9 Recording Information 10 3 2 10 Service Running Status 11 3 2 11...

Page 6: ...21 Operating System Logs 16 3 3 Maintaining the Hardware and Operating Environment 16 3 3 1 Checking the Relative Humidity and Electromagnetic Interference 17 3 3 2 Checking the Grounding System 17 3 3 3 Checking the Number of Spare Parts and Storage Environment 18 3 3 4 Cleaning an Air Filter Frame 19 3 3 5 Cleaning an Air Filter 20 3 3 6 Cleaning the Air Deflector and Air Defense Frame 20 ...

Page 7: ...ord change histories If the devices run properly after the data has been changed for a period of time you can delete the backup data z Assign rights to accounts based on levels Change passwords periodically Allocate accounts only to maintenance personnel The password of the management account is only known to the maintenance owner 1 2 Objective Maintenance is performed to z Locate and rectify pote...

Page 8: ...electrical devices z Understand the principle and network of each system component z Be familiar with the basic commands of operating systems such as Linux and databases such as Oracle and the impacts of the commands on the system z Be proficient in using common maintenance tools z Be capable of summarizing classifying and analyzing data 1 5 Requirements for Device Operating Environment The follow...

Page 9: ...e PVC tube with a diameter of 6 cm or more Air Conditioning Lighting and Fire Fighting Facilities z To provide a clean environment an independent rather than central air conditioner system is required for the host room z The maintenance free emergency lighting with storage batteries must be installed in the host room and operating room z Automatic fire alarm devices must be installed in the host r...

Page 10: ...obtain device documents Device documents include z Product device documents that contain the following information Network diagram Telecommunications room layout file Special software description table z Technical documents user guides and maintenance guides delivered with devices Make sure that the device documents are complete and correct If the device configuration and network change make sure ...

Page 11: ...he communications network connection and the connection between the mirroring network cable and the network adapter are normal Operating system Verify that no error message is generated when the operating system starts Antivirus Verify that antivirus software is installed on the recording server and the IMP server You are not advised to use the Trend antivirus software System log Use the event vie...

Page 12: ...ying process such as recording query download playback comment and evaluation Deleting recordings automatically Check the log of deleted recordings and verify that the automatic deleting function is normal Recording storage and backup Check the remote storage status and backup program and verify that recordings are backed up based on preset criteria and that the backup data is normal SIP Server In...

Page 13: ... Product Documentation 3 1 2 System Resources Monitoring The following describes how to monitor the system resource information such as the CPU usage physical memory and hard disk usage of the HWLog IMP server Reference Standard The CPU usage physical memory and hard disk usage of the HWLog IMP server are normal Operation Procedure Step 1 Double click the HWLog IMP icon on the desktop to enter the...

Page 14: ... 1 Monitoring system status End 3 2 Server System Maintenance The server system maintenance involves the following items 3 2 1 Server Hardware Check the external appearance positioning and key hardware running status of the server 3 2 2 Backup Device Verify that backup devices can be detected and successfully accessed and check the backup device usage periodically ...

Page 15: ...ecords z Verify that no error message is generated when the operating system starts 3 2 5 Task Manager z Check the average CPU usage z Check the memory usage z Check the process that occupies the highest CPU resource z Check the process that occupies the highest memory resource Verify that the Task Manager functions normally that the CPU usage is smaller than 40 and that the memory usage is smalle...

Page 16: ...e the Trend antivirus software because it may stop the recording service during long time recording and packet capturing 3 2 9 Recording Information Check the HWLog IMP version number Step 1 Double click the HWLog IMP icon on the desktop The HWLog IMP login page is displayed Step 2 Enter the user name and password and click Login to enter the IMP page Step 3 Click the blue button displayed at the ...

Page 17: ...y that the HWLog HTTP Server starts normally z Verify that the HWLog License service starts normally z Verify that the HWLog Service Manager starts normally z Verify that the HWLog Crypto service starts normally z Verify that the HWLog SIP Server starts normally z Verify that the IMP Remove Data service starts normally z Verify that the IMP Rubbish Clear service starts normally z Verify that the I...

Page 18: ...SIP Servers working in active and standby mode interact with U2990 U2980 send requests to the Log Server cluster for starting or stopping the recording process based on the Log Server load to implement load balancing in the Log Server cluster Therefore you must ensure that the SIP Servers run normally Figure 3 5Step 3 shows the SIP Server configuration page Verify that the HWLog SIP Server service...

Page 19: ...data synchronization parameters Figure 3 5 SIP Server configuration End 3 2 13 Recording Monitoring Verify that the real time online recording monitoring function is normal Verify that the recording channel functions normally and no noise can be detected 3 2 14 Recording Query z Verify that the recording speed is normal z Verify that the query records are normal based on different criteria such as...

Page 20: ...rmal Step 1 Choose Start Control panel Programs and Features to check whether the alarm program is installed Step 2 Choose Start All Programs and click Hwlog Diagnostics server side to open the server configuration window to view the alarm mode Step 3 Check whether the alarm service is enabled End 3 2 18 CPU and Memory Usage Use the Task Manager to check the CPU and memory usage If the CPU and mem...

Page 21: ...ficient for system running Reference Standard The disk space usage is less than 85 Checking the Disk Space Usage Check the server that runs the Windows operating system Step 1 Log in to the server as the Administrator user Step 2 Choose Start Run Step 3 Enter compmgmt msc and click OK Step 4 The Computer Management window is displayed Step 5 Click Disk Management on the left pane to check the disk...

Page 22: ...ns the Windows operating system z Log in to the server as the Administrator user z Choose Start Run enter eventvwr msc and press Enter The Event Viewer window is displayed z Check for error information of the current day If error information is found analyze and rectify the faults If the faults persist collect the operating system logs and contact Huawei engineers 3 3 Maintaining the Hardware and ...

Page 23: ... 800 A m Operation Procedure Step 1 Observe the hygrometer z If the relative humidity in the equipment room is greater than 95 equip the room with dehumidifiers z If the relative humidity in the equipment room is less than 5 equip the room with humidifiers Step 2 Take proper measures to protect the equipment room against interference from external electromagnetic environments and protect devices a...

Page 24: ...the ohm range and connect one probe to a fixed grounding point in the telecommunications room 2 Connect the other probe to the grounding points in the cabinet in turn to measure the resistance of each grounding point Step 4 Use an earth resistance tester to measure the grounding resistance of the grounding network in the telecommunications room If an exception occurs in the grounding system contac...

Page 25: ...lter frame and deteriorates the heat dissipation efficiency To ensure the stable running of devices maintenance personnel must regularly once a year is recommended clean all the dust filter frames Operation Procedure Step 1 Take out the dust filter frame 1 Open the front door of the cabinet Use a Phillips screwdriver to unscrew the two screws that fix the dust filter frame 2 Hold the panel of the ...

Page 26: ...der to take the dust filter off the front door of the cabinet by pulling the string Step 2 Use water to clean the dust filter 1 Wipe and clean the metal wall inside the front door with a clean and dry cotton cloth 2 Dehydrate the dust filter using a spin drier and place it in a place with good ventilation for airing Step 3 Install the dust filter inside the front door of the cabinet Do not insert ...

Page 27: ...binet Use a Phillips screwdriver to unscrew the four screws to fix the air deflector or air defense frame Pull the air deflector or air defense frame out of the cabinet slowly Step 2 Clean the air deflector frame or air defense frame Use tools such as a clean cotton cloth ESD fur brush and vacuum cleaner to clean up dust Step 3 Put the cleaned air deflector or air defense frame back into the cabin...

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