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Measures taken after the fault occurs and the related results
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Troubleshooting level and required solution deadline
B.1.2 Making Debugging Preparations
When you contact Huawei for help, the technical support engineer of Huawei might assist you
to do certain operations to collect information about the fault or rectify the fault directly.
Before contacting Huawei for help, you need to prepare the boards, port modules,
screwdrivers, screws, cables for serial ports, network cables, and other required materials.
B.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
To better solve the problems, use the documents before you contact Huawei for technical
support.
B.3 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional
offices, secondary technical support system, telephone technical support, remote technical
support, and onsite technical support.
Contents of the Huawei technical support system are as follows:
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Huawei headquarters technical support department
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Regional office technical support center
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Customer service center
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http://support.huawei.com/enterprise/
You can query how to contact the regional offices at
http://support.huawei.com/enterprise/
.
B.4 Ways to Contact Huawei
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. For any assistance, contact our local office or company headquarters.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of
China
OceanStor V3 Series
Remote Replication Feature Guide for Block
B How to Obtain Help
Issue 06 (2018-01-30)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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