April 2015
88
8
Messaging and email
8.1 Why can't I log in to my company email using an
Exchange account?
1.
Make sure the server address is correct. Contact your company's email server
administrator, check the server address, and manually set the server address on your
phone.
2.
Exchange servers limit the maximum number of devices per user. If number of devices
you use exceeds this limit, you may not be able to log in. If you encounter this problem,
contact your company's email server administrator to check whether your devices exceed
the limit. If so, ask the administrator to delete some of your devices.
3.
Check that the email port is correct. It is recommended that you ask the IT department of
the company for the correct email port.
8.2 Why are there limits on sending and receiving emails?
Limitations on the frequency of receiving emails:
Many email service providers limit the frequency at which emails can be received to stop
spam. This is because when emails are sent to a group of contacts, the system sends the
emails one by one. If you send emails to one recipient too frequently or to a large
number of users of one email service provider, the email service provider may
temporarily reject your emails. Try reducing the frequency at which you send out emails
and see if this resolves the problem.
Limits on the frequency of sending emails:
If you need more detailed information than what is listed below, please refer to your
email service provider's official website (consider your email service provider's
instructions as standard):
There are normally 5 kinds of limitations on sending emails:
−
The number of emails which can be sent in one day.
−
The number of recipients one email can be sent to.
−
The number of emails which can be sent by the same IP address in one day.
−
The maximum number of emails which can be sent from one IP address in one
minute.
−
The time interval between each email sent.
For example:
a. Gmail email accounts:
The number of emails is limited to 500 per day.
Newly registered email accounts are limited to sending only 50 emails per day.