EC2108E STB
User Guide
9 Troubleshooting
Issue 01 (2010-01-05)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
9-1
9
Troubleshooting
This chapter describes the common problems that may occur during the use of the
EC2108E STB and the solutions to the problems.
Problem 1:
The indicators of the EC2108E STB are off and the EC2108E STB cannot
be powered on after you press the
Power
button on the rear panel.
Possible cause:
The EC2108E STB is powered off.
Solution:
Check whether the power cable is properly connected and the
Power
button on the rear
panel is in the ON position.
Problem 2:
No video is displayed on the TV screen.
Possible causes:
The video cable is not properly connected.
The EC2108E STB is powered off.
The TV set is turned off or in the standby state.
Solutions:
Check whether the video cable and network cable are properly connected. For details,
see 6.1 Connecting Cables.
Check whether the EC2108E STB is powered on.
Check whether the TV set is turned on and switch it to the AV mode.
Problem 3:
No audio is audible.
Possible causes:
The audio cable is not properly connected.
The TV set or the EC2108E STB is in mute mode or the volume is very low.
Solutions:
Check whether the audio cable is properly connected. For details, see 6.1 Connecting
Cables.
Switch the TV set and the EC2108E STB to the audible mode and increase the
volume.