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Huawei CHM-U01, Faqs

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HUAWEI CHM/CHC Smartphone FAQs 

1 Basics 

 

15 / 87 

 

 

1.7.3 How many contacts can my phone save? 

You can save 2000 or more contacts in your phone's internal storage. How many contacts can 
the SIM card save depends on the SIM card. 

1.7.4 How do I add a contact to a contact group? 

On the home screen, touch 

. 

And then use either of the following methods: 

Method 1: On the contact editing screen, touch 

Join group

 and select a group. 

Summary of Contents for CHM-U01

Page 1: ...HUAWEI CHM U01 Smartphone FAQs Issue 01 Date 2015 03 12 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...i 87 Version Changed Section Change Description Date Author 01 N A Finished the hotline FAQs for the CHC U01 U03 U23 and CHM U01 general versions 2015 03 12 ...

Page 3: ... contact or assign a photo to a contact 12 1 7 2 How do I import or export contacts 14 1 7 3 How many contacts can my phone save 15 1 7 4 How do I add a contact to a contact group 15 1 8 Text messaging 18 1 8 1 How do I change the input method when editing a text message 18 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages 19 1 8 3 How d...

Page 4: ...ip sizes 25 1 12 9 What photo formats and sizes does my phone support 26 1 13 Streaming media 26 1 13 1 Does the phone support flashlight 26 1 13 2 Will my phone stop playing streaming media when a call comes in If yes will it resume playing when the call ends 26 1 13 3 Why can t my phone play some streaming media 26 1 13 4 What might cause poor quality of online streaming media played on my phone...

Page 5: ...er a Wi Fi connection Why 41 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals from Wi Fi hotspots What can I do 41 2 2 5 How do I know whether my phone is using its mobile data connection or a Wi Fi connection to access the Internet 42 2 2 6 I cannot connect to a Wi Fi hotspot Why 42 2 2 7 My phone s Wi Fi connection automatically disconnects after the screen times out What ca...

Page 6: ...attern before my phone becomes permanently locked Can I unlock the phone by sending an email from my Gmail 52 2 9 5 How do I lock and unlock the screen 52 2 9 6 Why doesn t my phone screen turn off after I cover my palm on it 53 2 10 Alarm 53 2 10 1 How do I add or remove an alarm 53 2 10 2 Will the alarms go off when my phone is powered off 53 2 11 Applications 53 2 11 1 What application formats ...

Page 7: ...st the screen brightness 62 2 23 Does my phone have key backlight 62 2 24 How do I turn on or off airplane mode 63 2 25 How do I restore my phone to its factory settings 63 2 26 How does my phone enter or exit safe mode 63 2 27 Does my phone support HiSuite 63 2 28 Does my phone support HDMI 63 2 29 Does my phone support TV out 63 2 30 Does my phone support OTG 63 2 31 Is my phone provided with a ...

Page 8: ... for applications Can I change this location 73 3 21 Does my phone support App2SD How do I move an installed application to the microSD card 74 3 22 How are my phone ROM and RAM allocated 74 3 23 How do I check the available storage space in my phone storage and microSD card 75 3 24 My phone can stand by normally but the screen cannot be turned on What can I do 76 3 25 Why isn t the backlight on 7...

Page 9: ...ii 87 3 35 After I inserted a 4G card into my phone enabled data service and took my phone from an area with no signal to an area with strong signal my phone s network connection falls from 4G to 3G and I can t make phone calls What can I do 78 ...

Page 10: ...ard version Australian and Zelanian version Asia Pacific version Latin American version Latin American dual SIM card version Version classification Standard Phone color Black White Gold RAM ROM 2 GB 8 GB Single SIM card or Dual SIM cards Single SIM card for the CHC U03 and dual SIM cards for other models 1 3 Selling points Huawei EMUI 3 0 on Android 4 4 5 inch HD touchscreen 1 2 GHz octa core proc...

Page 11: ...87 GPS and GLONASS Bluetooth 4 0 The CHC U03 supports single SIM card while other models support dual SIM card 1 4 Your phone at a glance Menu Touch to display an option menu Touch and hold to display the list of recently used applications Home ...

Page 12: ... the home screen Return Touch to return to the previous screen or exit the current application When you are entering text touch to hide the onscreen keyboard 1 5 Installation 1 5 1 How do I open the battery cover Figure 1 1 Removing the battery cover of the CHC U03 ...

Page 13: ...w do I install a SIM UIM card Figure 1 2 Installing a SIM UIM card to the CHC U03 Before you insert a micro SIM card power off the phone When you are inserting a micro SIM card make sure the gold contact and beveled edge are facing the correct directions ...

Page 14: ...martphone FAQs 1 Basics 5 87 1 5 3 How do I install a microSD card Figure 1 3 Installing a microSD card to the CHC U03 1 5 4 How do I install the battery Your phone comes with a built in battery which is non removable ...

Page 15: ...sics 6 87 1 5 5 How do I close the battery cover Figure 1 4 Closing the battery cover of the CHC U03 1 6 Home screens 1 6 1 How do I add or delete a home screen To add or delete a home screen pinch two fingers together on the home screen ...

Page 16: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 7 87 You can have nine home screens at most Only blank home screens can be deleted 1 6 2 How does my phone s main menu look like CHC Delete Add ...

Page 17: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 8 87 CHM ...

Page 18: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 9 87 ...

Page 19: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 10 87 1 6 3 How do I edit the main menu CHC CHM ...

Page 20: ...pport 3D home screens 1 6 5 How do I add a shortcut for an application to a home screen On the home screen touch and hold an empty spot From the displayed four options at the bottom touch Widgets and drag a desired widget from the displayed list to the target screen Then touch the home button to return to the home screen ...

Page 21: ...e screen to the original s right and place the widget on the new home screen 1 7 Contacts 1 7 1 How do I create a contact or assign a photo to a contact 1 Creating a contact On the home screen touch Touch or to display the contact editing screen touch to select a save mode enter the contact details and touch to save the contact Note ...

Page 22: ...igning a photo to a contact Note You cannot assign photos to contacts saved to the SIM card Method 1 Go to Contacts and touch a contact On the contact details screen touch to take a photo or choose a photo from the gallery Method 2 Go to Contacts and touch next to a contact On the contact details screen touch to take a photo or choose a photo from the gallery ...

Page 23: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 14 87 1 7 2 How do I import or export contacts On the home screen touch Touch then Import Export and choose an import or export mode ...

Page 24: ... or more contacts in your phone s internal storage How many contacts can the SIM card save depends on the SIM card 1 7 4 How do I add a contact to a contact group On the home screen touch And then use either of the following methods Method 1 On the contact editing screen touch Join group and select a group ...

Page 25: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 16 87 Method 2 In Contacts touch Groups choose a group and touch Add members at the bottom of the screen to add the contact ...

Page 26: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 17 87 ...

Page 27: ...tact groups 1 8 Text messaging 1 8 1 How do I change the input method when editing a text message Create a text message and touch the text field to bring up the onscreen keyboard The default input method is Huawei Swype Swipe down on the screen to open the status bar touch and select an input method ...

Page 28: ...message or send a message to multiple recipients To forward a text message Touch and hold the text message choose Forward enter a recipient and send the message To send a text message to multiple recipients Create a text message touch select the desired recipients and touch in the upper right corner You can send a text message to up to 100 recipients at a time 1 8 4 How many Chinese and English ch...

Page 29: ...HUAWEI CHM CHC Smartphone FAQs 1 Basics 20 87 How many text or multimedia messages can be saved to your phone depends on your phone s available storage space ...

Page 30: ...MS center number and touch in the upper right corner 1 9 Calls 1 9 1 Can I record a call Where is the recording saved You phone does not support call recording 1 9 2 How do I switch between calls or merge two calls to have a conference call If you are taking two calls simultaneously on your phone you have the options shown in the following figure To switch between the two calls touch To merge the ...

Page 31: ...eceives a call a voice notification will be displayed telling the calling party that your phone cannot be reached for the moment This question is not applicable to the CHC U03 which is a single SIM card phone 1 10 Multimedia messaging 1 10 1 How do I send a multimedia message 1 On the home screen touch 2 In Messaging touch 3 Enter the recipient and write the message 4 Touch on the left of the text...

Page 32: ...n Top up your account and try again Scenario Your phone is running out of available storage space Cause You may not be able to send a multimedia message when your phone is running out of available storage space Solution Free up your phone s storage space and make sure the available storage space is at least 300 KB 1 10 3 Is there any restriction on the size format or resolution of the file to be a...

Page 33: ...hen all the files have been played Repeat list All audio files in a playlist are played in sequence and played in sequence again when all the files have been played Repeat current song The current audio file is played repeatedly 1 11 4 How do I play songs in the background exit Music and view the lyrics when a song is playing 1 To play songs in the background touch the return or home button when p...

Page 34: ...your photos and videos When the save location is your phone s internal storage you can touch Files Local Internal storage DCIM Camera to view your photos and videos 1 12 4 How do I edit a photo or video or add a photo frame To edit a photo In gallery touch a photo to view it touch the edit icon below the photo and then you can rotate or cut the photo You cannot edit videos You cannot add photo fra...

Page 35: ... is not supported Your phone supports the following audiovisual encoding formats and file formats Video encoding MPEG 4 H 263 and H 264 Audio encoding AAC AMR NB AAC and MIDI File formats 3GP and MPEG 4 The network connection is unstable Your phone does not have sufficient storage 1 13 4 What might cause poor quality of online streaming media played on my phone The source streaming media is of poo...

Page 36: ...use No 1 14 3 What files can be transmitted using Bluetooth Photos audio clips videos web pages and contacts can be transmitted using Bluetooth 1 14 4 How do I send a file using Bluetooth To share a file go to Gallery touch and hold the file On the displayed option menu touch Share then Bluetooth to send the file To share a web page open it and touch Menu Share page Bluetooth ...

Page 37: ... to Contacts and touch From the displayed option menu choose Import Export Then touch Share contacts Bluetooth 1 14 5 Why can t my phone be discovered by other Bluetooth devices Bluetooth has been turned off on your phone Solution 1 Go to Settings and turn on Bluetooth ...

Page 38: ...rtphone FAQs 1 Basics 29 87 Solution 2 Turn on Bluetooth from the notification panel Bluetooth is turned on but your phone is not set to be visible to other devices Solution Go to Settings and touch Bluetooth Visibility ...

Page 39: ...ing solutions Your phone cannot detect other phones Solution Check that your phone has Bluetooth turned on and is set to be visible Your phone cannot detect a Bluetooth headset Solution Check that the headset is set to be visible For details about how to configure the headset see the headset s user guide Your phone cannot send files to another phone Solution Check that the phone to be connected to...

Page 40: ...ion does my phone come with Your phone comes with Google Maps 1 15 4 What can I do if the navigation application experiences data loss If the navigation data is lost enable mobile data or connect your phone to a Wi Fi network to redownload it If the authorization file or activation code is lost call the customer service hotline of the navigation application 1 15 5 What can I do if the navigation a...

Page 41: ...comes with a front camera and you can install third party applications for video chats 1 19 How do I take a screenshot When the screen is not locked simultaneously press the power and volume down buttons for 2 seconds to take a screenshot 1 20 Does my phone support flash playback If no can I install a third party flash player for flash playback Your phone is not preinstalled with any flash players...

Page 42: ...e headset comes with the hook button for you to answer or end a call as well as to start or stop playing music It cannot be used to adjust the volume 1 22 Preinstalled applications and versions CHC U01 U03 U23 CHC U01 B063 xlsx CHM U01 CHM U01 B063 xlsx 1 23 microSD card compatibility test CHC U01产品TF卡兼 容性测试策略_2015 2 15 xlsx 1 24 Basic functions HUAWEI CHM CHC FAQs xlsx 1 25 Communication FAQs Com...

Page 43: ...mail account On the home screen touch Email Account setup An email account can be configured automatically or manually Manual setup 1 On the Account setup screen enter your email account name and password 2 Touch Manual setup 3 Touch POP3 to configure the incoming server settings 4 Touch Next to configure the outgoing server settings ...

Page 44: ...HUAWEI CHM CHC Smartphone FAQs 2 Common settings 35 87 5 Touch Next and enter the account name and password to log in to the email ...

Page 45: ...HUAWEI CHM CHC Smartphone FAQs 2 Common settings 36 87 6 Touch Next to configure the email receiving settings such as the inbox checking frequency ...

Page 46: ...HUAWEI CHM CHC Smartphone FAQs 2 Common settings 37 87 7 Touch Next to name the account and enter your name Touch Done to log in to your email and then access the inbox of the email account ...

Page 47: ... account and enter your name 4 Touch Done to log in to your email and then access the inbox of the email account For details about email account settings contact your email service provider Sending an email On the Inbox screen touch the write email icon in the lower left corner enter the recipient subject and email content and touch the icon in the upper right corner to send the email On the Inbox...

Page 48: ... in to at least one Exchange account On the Account setup screen touch Exchange Get the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings and select the account that you want to synchronize Set the synchronization cycle to Automatic push If the contacts synchronization fails check that your pho...

Page 49: ...n range 3 If Wi Fi is turned on your phone automatically searches for available Wi Fi networks Touch the desired network In the displayed dialog box enter the password for the Wi Fi network and touch Connect After the connection is set up you will be able to use the Wi Fi network to access the Internet ...

Page 50: ...d For example if you cannot open web pages but can access App Center the DNS is not working properly In this case on the screen where a static IP address can be set modify DNS settings The websites that the Wi Fi hotspot can access are restricted In this case your phone cannot be used to browse web pages at those websites 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals from W...

Page 51: ...Advanced settings Keep Wi Fi on during sleep and select Always Note By default Always is selected for Keep Wi Fi on during sleep If the settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep Wi Fi on during sleep Always Never disconnect a Wi Fi connection Only when plugged in The Wi Fi connection never disconn...

Page 52: ...vice connects to your phone over Wi Fi you can access the Internet from that device using your phone s mobile data connection To set the hotspot name and encryption mode choose Settings Wireless networks More Tethering portable hotspot Portable Wi Fi hotspot settings ...

Page 53: ...cess the Internet Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Modify network then Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 network prefix length 24 and domain name DNS address ...

Page 54: ...ter use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage Note When using USB tethering your phone s mobile data connection must be turned on Otherwise the phone cannot provide Internet access for computers If a computer provides a wireless network adapter you can turn on Portable Wi Fi hotspot as follows Go to Settings Under Wireless networks touch More Te...

Page 55: ...Go to Files Touch and hold an audio file and touch Set as Card 1 phone ringtone Card 2 phone ringtone or Notification ringtone For the CHC U03 support for single SIM card Go to Files Touch and hold an audio file and touch Set as Phone ringtone or Notification ringtone 2 6 4 Can I set a ringtone for a contact group No 2 6 5 How do I disable touch sounds Go to Settings Touch Sound and turn off Touch...

Page 56: ...creen touch Settings Touch Sound Vibrate on touch Go back to Settings Touch Language input then on the right of Huawei Swype From the displayed option menu choose Settings and turn off Vibrate on keypress 2 8 Internet access 2 8 1 How do I set a SIM card as the primary SIM card and the other as the secondary one CHM U01 CHC U01 CHC U23 SIM card 1 is the primary card and SIM card 2 is the secondary...

Page 57: ...ow do I set the home page Open the browser and touch the menu button From the displayed option menu choose Settings General Set homepage 2 8 8 How do I save a web page Open a web page and touch Menu From the displayed option menu choose Save page 2 8 9 What can I do if my phone fails to access the Internet Insert a SIM card into your phone Your phone will automatically configure the APN settings T...

Page 58: ...CHC U01 CHC U23 supports dual SIM cards When SIM card 1 is inserted you can only use the data services on SIM card 1 When SIM card 1 is not inserted or is deactivated you can use the data services on SIM card 2 Go to Settings SIM management Default data In the displayed dialog box you can choose to use the data services on SIM card 1 or 2 This question is not applicable to the CHC U03 which is a s...

Page 59: ...artphone FAQs 2 Common settings 50 87 Touch Add VPN network On the displayed Edit VPN network screen set the required parameters and touch Save On the displayed screen enter your user name and password and touch Connect ...

Page 60: ...r button to turn on the screen the unlock screen is displayed by default You can then enter the PIN to unlock the screen 2 9 2 How do I set the face unlock function 1 Go to Settings and touch Privacy security Security Screen security Screen lock Face Unlock 2 Follow the onscreen instructions touch Set it up then Continue Wait for your phone to identify your face and touch Continue 3 On the display...

Page 61: ... displayed by default You can then draw the pattern to unlock the screen 2 9 4 How many times can I try the screen unlock pattern before my phone becomes permanently locked Can I unlock the phone by sending an email from my Gmail Your phone will not be locked even if you incorrectly draw the unlock pattern several consecutive times but you will have to wait for a while until you can try again If y...

Page 62: ...r Repeat To set a ringtone for the alarm touch Ringtone and select a tone To set your phone to vibrate when the alarm goes off turn on Vibrate To name the alarm touch Label Touch the check icon in the upper right corner On the alarm screen you can find the list of all alarms Use the slider to turn on or off an alarm Touch and hold an alarm In the displayed option menu touch the delete icon red to ...

Page 63: ...on 2 11 4 How do I install manage and uninstall applications Installing applications Before installing managing or uninstalling applications Go to Settings and touch Security On the displayed screen select Unknown sources Method 1 Go to App Center download the application you want to install and follow the onscreen instructions to install it Method 2 Copy the apk file corresponding to the applicat...

Page 64: ...go to Settings Touch Manage apps select the application you want to uninstall and touch Uninstall 2 11 5 What can I do if I can t install an application Cause 1 Your phone s storage space is insufficient If this happens uninstall some applications that you no longer use or delete some files from Files ...

Page 65: ... my phone support AirSharing If yes how do I download and install the application that supports such a function No your phone does not support AirSharing 2 12 Third party applications 2 12 1 Does my phone support background QQ and QQ videos Can I send images and download chat records How can I clear the chat records of a certain QQ account Your phone supports background QQ and QQ videos The latest...

Page 66: ...downloaded the client for your online bank 2 13 Backup and restoration 2 13 1 How do I back up and restore contacts Backup On the home screen touch Tools Backup In the upper section of the screen touch New backup Select Contacts and touch Back up If your phone has an external microSD card the backup data is stored in the Huaweibackup folder in the microSD card s root directory If your phone has no...

Page 67: ... restored on my phone You can restore your contacts messages calendar events and applications 2 13 5 Does my phone support cloud services No 2 13 6 Does my phone support cloud backup and restoration No 2 14 Manage apps 2 14 1 What can Manage apps do Manage apps enables you to view and manage downloaded running or all applications as well as clear cache 2 14 2 How do I access Manage apps On the hom...

Page 68: ... the following four tabs All Running On SD card and Downloaded In the middle part you can see a list of applications In the lower part you can see Default app settings and Menu 2 14 4 How do I manage a specific application using Manage apps In the upper part you can switch to the desired tab application list All Running On SD card and Downloaded ...

Page 69: ...ne FAQs 2 Common settings 60 87 Touch an application on the displayed screen you can perform operations on the application including Force stop Disable Clear data and Clear cache 2 15 Does my phone come with Security Guard No ...

Page 70: ...touch the home screen weather button at the bottom of the same screen 2 18 What are the developer options To view the developer options touch Settings About phone and touch the build number seven times in rapid succession 1 USB debugging Enable USB debug mode that allows the operator to use the adb command to debug the phone 2 Stay awake The screen will never turn off when your phone is charging 3...

Page 71: ...uter PC Suite HiSuite In this mode you can use HiSuite on your computer to manage photos songs messages contacts and applications on your phone Charge only In this mode you can use a computer to charge your phone Note When your phone is connected to a Mac in MTP mode you can manage files on your phone but the dial up connection function on the Mac is currently unavailable 2 21 How do I free up int...

Page 72: ...ings 1 On the home screen go to Settings Under Privacy security touch Backup reset On the displayed screen touch Factory data reset under Personal data 2 Touch Reset phone 2 26 How does my phone enter or exit safe mode Enabling safe mode When your phone is powered on and the screen in turned on press and hold the power button until the option menu is displayed Touch and hold Power off until the Re...

Page 73: ...r insufficient current that prolongs the charging time 2 33 What are the features of my phone Simple but delicate design 76 screen to body ratio and silky rear cover 8 8 mm thin 64 bit octa core high speed processor A53 architecture and 28 nm manufacture process 13 MP BSI HD rear camera F2 0 wide aperture and 5P lens Burst mode audio control audio photos all focus mode and watermarks Honor DNA Ult...

Page 74: ...do I enable multi screen interaction Unlock your phone flick down from the top of the screen to open the shortcuts menu and then touch Multi screen 3 2 1 1 How do I enable multi screen interaction when Wi Fi is turned off on my phone A note will be displayed to ask you to turn on Wi Fi Touch OK and the Settings screen will be displayed where you can turn on Wi Fi and connect your phone to a Wi Fi ...

Page 75: ...rtphone FAQs 3 Others 66 87 Figure 3 1 Note displayed to ask you to turn on Wi Fi After your phone connects to a Wi Fi network flick down from the top of the screen to open the shortcuts menu and then touch Multi screen ...

Page 76: ...one to a multi screen interaction device DLNA device After you enable multi screen interaction your phone will display a list of multi screen interaction devices which are waiting to be discovered and presented Note The DLNA device and your phone must be in the same Wi Fi network 3 2 2 1 How do I connect to a discovered device After the DLNA device is discovered touch it to connect to it ...

Page 77: ... do I connect to a device if no devices are discovered If no devices are discovered no other DLNA devices are available in the Wi Fi network or other DLNA devices have not been discovered yet You can also follow the instruction shown in Figure 3 4 to enable Wi Fi Direct and search for a Miracast device ...

Page 78: ...be automatically pushed to the DLNA device connected to your phone 3 2 3 3 How do I push a song to a DLNA device Go to Music and play a song Then the song will be automatically pushed to the DLNA device connected to your phone 3 2 4 How do I connect my phone to a multi screen interaction device Miracast device 1 Enable Wi Fi Direct Go to Settings and enable Wi Fi Direct 2 Search for a Miracast dev...

Page 79: ... When you are not using the phone press the power button to turn off the screen Set the screen timeout period to a small value under Settings Display Sleep Lower the screen brightness under Settings Display Brightness Turn off Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi or Bluetooth Turn off data synchronization by turning off Accounts sync for your ...

Page 80: ...ff the mobile network if you have a Wi Fi connection Access Wireless Access Protocol WAP sites instead of World Wide Web WWW websites Turn off the mobile network by disabling Mobile data always on under Settings More Mobile networks Drag the status bar down to display the notification panel Turn off data synchronization 3 9 What can I do if my phone runs slowly Close background applications you do...

Page 81: ...button to select an option To restore your phone to its factory settings go to Settings and touch Backup reset Factory data reset Reset phone 3 12 Can I scan a QR code using my phone Yes but you need to download a QR code application first 3 13 Does my phone support 3D acceleration Yes 3 14 How do I know whether my phone has been rooted To check whether your phone has been rooted it is recommended...

Page 82: ... the automatic time update function your phone synchronizes the date and time with the network which will generate minor data traffic 3 16 Can I use my phone for recording Yes 3 17 Does my phone come with a protective film Whether your phone comes with a protective film depends on the market where you purchase your phone 3 18 Does my phone support mobile TV No 3 19 Can I browse or edit Word Excel ...

Page 83: ...ter 8 GB Partition Size Description Query method Boot and operating system data backup partition About 500 MB This partition stores the boot and operating system backup data The data in this partition is used when you restore your phone to its factory settings Cannot be queried Partition reserved for HOTA updates About 256 MB This partition is reserved for HOTA updates The device provider or the c...

Page 84: ...hod Bottom partition About 250 MB This partition saves the display cache and bottom wireless protocol stacks Cannot be queried Operating system and user partition About 450 MB This partition is used by the Android operating system and applications Can be queried using a third party application but the value may differ by application Total 2 GB These partitions are for your reference only Partition...

Page 85: ...a low battery level icon If you press and hold the power button for more than 30s and your phone has no response connect your phone to a charger and try again 3 25 Why isn t the backlight on Your phone does not come with the backlight 3 26 Trial use is found on my phone s network access license Does this mean that my phone does not have the national network access This issue is not applicable to v...

Page 86: ...an I do Update your phone to the latest version This is a compatibility issue on the Qualcomm 8916 platform of the Qualcomm software baseline 3 30 I can t use my phone s data service to access the Internet What can I do Update your phone to the latest version This is a compatibility issue on the Qualcomm 8916 platform of the Qualcomm software baseline 3 31 My screen does not respond to touches whe...

Page 87: ...After I turn off 4G my phone cannot send or receive multimedia messages or send or receive multimedia messages slowly What can I do Update your phone to the latest version This is a compatibility issue on the Qualcomm 8916 platform of the Qualcomm software baseline 3 35 After I inserted a 4G card into my phone enabled data service and took my phone from an area with no signal to an area with stron...

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