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Huawei CHC, Faqs

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HUAWEI SCL Smartphone FAQs 

 

 

69/82 

2.24 How do I turn on or off airplane mode? 

1.

 

On the home screen, go to 

Settings

. Under 

Wireless & networks

, touch 

More

. Then 

turn on or off 

Airplane mode

. In airplane mode, your mobile network will be 

unavailable. 

2.

 

Go to the notification panel and turn on or off 

Airplane mode

. 

3.

 

Press and hold the power button and choose 

Airplane mode

 from the displayed option 

menu. 

2.25 How do I restore my phone to its factory settings? 

1.

 

On the home screen, go to 

Settings

. Under 

Privacy & security

, touch 

Backup & reset

. 

On the displayed screen, touch 

Factory data reset

 under 

Personal data

. 

2.

 

Touch 

Reset phone

. 

2.26 How does my phone enter or exit safe mode? 

Enabling safe mode: 

After the startup animation starts, press and hold the volume down button until the safe mode 
message is displayed in the lower left corner. 

 

Exiting safe mode: 

Restart your phone. 

2.27 Does my phone support HiSuite? 

Yes. To use HiSuite, download it online. 

2.28 Does my phone support HDMI? 

No. 

2.29 Does my phone support TV-out? 

No. 

2.30 Does my phone support OTG? 

No. 

Summary of Contents for CHC

Page 1: ...HUAWEI Y6 SCL L21 Smartphone FAQs Issue 01 Date 2015 07 20 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ......

Page 3: ...HUAWEI SCL Smartphone FAQs i 82 Version Changed Section Change Description Date Author 01 N A Finished the hotline FAQs for the SCL general versions 2015 07 20 ...

Page 4: ...ntact or assign a photo to a contact 15 1 7 2 How do I import or export contacts 17 1 7 3 How many contacts can my phone save 19 1 7 4 How do I add a contact to a contact group 19 1 8 Text messaging 22 1 8 1 How do I change the input method when editing a text message 22 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages 22 1 8 3 How do I...

Page 5: ...s 29 1 12 9 What photo formats and sizes does my phone support 30 1 13 Streaming media 30 1 13 1 Does the phone support flashlight 30 1 13 2 Will my phone stop playing streaming media when a call comes in If yes will it resume playing when the call ends 30 1 13 3 Why can t my phone play some streaming media 30 1 13 4 What might cause poor quality of online streaming media played on my phone 30 1 1...

Page 6: ... Fi connection Why 47 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals from Wi Fi hotspots What can I do 47 2 2 5 How do I know whether my phone is using its mobile data connection or a Wi Fi connection to access the Internet 48 2 2 6 I cannot connect to a Wi Fi hotspot Why 48 2 2 7 My phone s Wi Fi connection automatically disconnects after the screen times out What can I do ...

Page 7: ...ore my phone becomes permanently locked Can I unlock the phone by sending an email from my Gmail 58 2 9 4 How do I lock and unlock the screen 58 2 9 5 Why doesn t my phone screen turn off after I cover my palm on it 58 2 10 Alarm 59 2 10 1 How do I add or remove an alarm 59 2 10 2 Will the alarms go off when my phone is powered off 59 2 11 Applications 59 2 11 1 What application formats does my ph...

Page 8: ... airplane mode 69 2 25 How do I restore my phone to its factory settings 69 2 26 How does my phone enter or exit safe mode 69 2 27 Does my phone support HiSuite 69 2 28 Does my phone support HDMI 69 2 29 Does my phone support TV out 69 2 30 Does my phone support OTG 69 2 31 How does the status indicator work 70 2 32 Can I use other power adapters than the provided one to charge my phone 70 2 33 Wh...

Page 9: ...he default installation location for applications Can I change this location 74 3 21 Does my phone support App2SD How do I move an installed application to the microSD card 75 3 22 How are my phone ROM and RAM allocated 75 3 23 How do I check the available storage space in my phone storage and microSD card 78 3 24 My phone can stand by normally but the screen cannot be turned on What can I do 79 3...

Page 10: ...ecifications Fashionable ID design Ultra thin body three segment design middle frame with metallic coating 3D fading texture on the rear cover and multiple color options for the rear cover 5 inch 720p full laminated on cell screen 1 GB RAM and quad core high speed CPU For details about the storage see the specifications 8 MP 2 MP HD cameras with SmartFace algorithm Screen off gestures Integrated s...

Page 11: ...a glance Home Touch to return to the home screen Return Touch to return to the previous screen or exit the current application When you are entering text touch to hide the onscreen keyboard Recent Touch to display the list of recently used applications ...

Page 12: ...n 1 5 1 How do I open the battery cover 1 5 2 How do I install a SIM UIM card Before you insert a micro SIM card power off the phone When you are inserting a micro SIM card make sure the gold contact and beveled edge are facing the correct directions ...

Page 13: ...HUAWEI SCL Smartphone FAQs 11 82 1 5 3 How do I install a microSD card 1 5 4 How do I install the battery 1 5 5 How do I close the battery cover ...

Page 14: ...2 82 1 6 Home screens 1 6 1 How do I add or delete a home screen To add or delete a home screen pinch two fingers together on the home screen You can have nine home screens at most Only blank home screens can be deleted Delete Add ...

Page 15: ...HUAWEI SCL Smartphone FAQs 13 82 1 6 2 How does my phone s main menu look like ...

Page 16: ...does not support 3D home screens 1 6 5 How do I add a shortcut for an application to a home screen On the home screen touch and hold an empty spot From the displayed four options at the bottom touch Widgets and drag a desired widget from the displayed list to the target screen Then touch the home button to return to the home screen ...

Page 17: ...en to the original s right and place the widget on the new home screen 1 7 Contacts 1 7 1 How do I create a contact or assign a photo to a contact 1 Creating a contact On the home screen touch Touch or to display the contact editing screen touch to select a save mode enter the contact details and touch to save the contact Note ...

Page 18: ...a photo to a contact Note You cannot assign photos to contacts saved to the SIM card Method 1 Go to Contacts and touch a contact On the contact details screen touch to take a photo or choose a photo from the gallery Method 2 Go to Contacts and touch next to a contact On the contact details screen touch to take a photo or choose a photo from the gallery ...

Page 19: ...HUAWEI SCL Smartphone FAQs 17 82 1 7 2 How do I import or export contacts On the home screen touch Touch then Import Export and choose an import or export mode ...

Page 20: ...HUAWEI SCL Smartphone FAQs 18 82 ...

Page 21: ...e contacts in your phone s internal storage How many contacts can the SIM card save depends on the SIM card 1 7 4 How do I add a contact to a contact group On the home screen touch And then use either of the following methods Method 1 On the contact editing screen touch Join group and select a group ...

Page 22: ...HUAWEI SCL Smartphone FAQs 20 82 Method 2 In Contacts touch Groups choose a group and touch Add members at the bottom of the screen to add the contact ...

Page 23: ...HUAWEI SCL Smartphone FAQs 21 82 ...

Page 24: ...ng up the onscreen keyboard The default input method is Huawei Swype Swipe down on the screen to open the status bar touch and select an input method 1 8 2 How do I lock a text message in a conversation How do I delete one or more conversions and text messages In Messaging touch a conversation to display all messages in the conversation Touch and hold the message you want to lock Choose Menu From ...

Page 25: ... message To send a text message to multiple recipients Create a text message touch select the desired recipients and touch in the upper right corner You can send a text message to up to 1000 recipients at a time 1 8 4 How many Chinese and English characters can be contained in a text message A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characte...

Page 26: ...HUAWEI SCL Smartphone FAQs 24 82 How many text or multimedia messages can be saved to your phone depends on your phone s available storage space ...

Page 27: ...er number and touch in the upper right corner 1 9 Calls 1 9 1 Can I record a call Where is the recording saved Your phone does not support call recording 1 9 2 How do I switch between calls or merge two calls to have a conference call If you are taking two calls simultaneously on your phone you have the options shown in the following figure To switch between the two calls touch To merge the two ca...

Page 28: ...ceives a call the calling party will hear a voice notification telling them that your phone cannot be reached for the moment This question is not applicable to the other models which are single card mobile phones 1 10 Multimedia messaging 1 10 1 How do I send a multimedia message 1 On the home screen touch 2 In Messaging touch 3 Enter the recipient and write the message 4 Touch on the left of the ...

Page 29: ...up your account and try again Scenario Your phone is running out of available storage space Cause You may not be able to send a multimedia message when your phone is running out of available storage space Solution Free up your phone s storage space and make sure the available storage space is at least 300 KB 1 10 3 Is there any restriction on the size format or resolution of the file to be attache...

Page 30: ... the files have been played Repeat list All audio files in a playlist are played in sequence and played in sequence again when all the files have been played Repeat current song The current audio file is played repeatedly 1 11 4 How do I play songs in the background exit Music and view the lyrics when a song is playing 1 To play songs in the background touch the return or home button when playing ...

Page 31: ...hotos and videos When the save location is your phone s internal storage you can touch Files Local Internal storage DCIM Camera to view your photos and videos 1 12 4 How do I edit a photo or video or add a photo frame To edit a photo In gallery touch a photo to view it touch the edit icon below the photo and then you can rotate or cut the photo You cannot edit videos You cannot add photo frames 1 ...

Page 32: ... supported Your phone supports the following audiovisual encoding formats and file formats Video encoding MPEG 4 H 263 and H 264 Audio encoding AAC AMR NB AAC and MIDI File formats 3GP and MPEG 4 The network connection is unstable Your phone does not have sufficient storage 1 13 4 What might cause poor quality of online streaming media played on my phone The source streaming media is of poor quali...

Page 33: ...etooth USB keyboard or mouse No 1 14 3 What files can be transmitted using Bluetooth Photos audio clips videos web pages and contacts can be transmitted using Bluetooth 1 14 4 How do I send a file using Bluetooth To share a file go to Gallery touch and hold the file On the displayed option menu touch Share then Bluetooth to send the file ...

Page 34: ...HUAWEI SCL Smartphone FAQs 32 82 To share a web page open it and touch Menu Share page Bluetooth Go to Contacts On the contacts list touch a contact and touch Share contacts Bluetooth ...

Page 35: ...HUAWEI SCL Smartphone FAQs 33 82 1 14 5 Why can t my phone be discovered by other Bluetooth devices Bluetooth has been turned off on your phone Solution 1 Go to Settings and turn on Bluetooth ...

Page 36: ...HUAWEI SCL Smartphone FAQs 34 82 Solution 2 Turn on Bluetooth from the notification panel ...

Page 37: ...her devices Solution Go to Settings and touch Bluetooth Visibility The Bluetooth detection has timed out Solution 1 Touch Settings Bluetooth turn off Visibility and turn it back on to recount the detection time Refer to the preceding figure Touch Menu Visibility timeout and set a longer timeout period ...

Page 38: ...e visible Your phone cannot detect a Bluetooth headset Solution Check that the headset is set to be visible For details about how to configure the headset see the headset s user guide Your phone cannot send files to another phone Solution Check that the phone to be connected to can receive files and supports the format of the file to be sent 1 14 8 Can my computer use my phone s data connection th...

Page 39: ...es my phone come with Your phone comes with Google Maps 1 15 4 What can I do if the navigation application experiences data loss If the navigation data is lost enable mobile data or connect your phone to a Wi Fi network to redownload it If the authorization file or activation code is lost call the customer service hotline of the navigation application 1 15 5 What can I do if the navigation applica...

Page 40: ... 19 How do I take a screenshot When the screen is not locked simultaneously press the power and volume down buttons for 2 seconds to take a screenshot On the screen you want to capture a screenshot swipe down from the top of the screen to open the shortcuts menu Touch the screenshot shortcut to take a screenshot 1 20 Does my phone support flash playback If no can I install a third party flash play...

Page 41: ...ith the hook button for you to answer or end a call as well as to start or stop playing music It can be used to adjust the volume 1 22 Preinstalled applications and versions SCL L01 B126 xlsx The preceding document is applicable to all models outside China 1 23 microSD card compatibility test microSD Card Compatibility Test xlsx 1 24 Basic functions Phone Specifications xlsx 1 25 Communication FAQ...

Page 42: ...unt On the home screen touch Email Account setup An email account can be configured automatically or manually Manual setup 1 On the Account setup screen enter your email account name and password 2 Touch Manual setup to enter screen where you can select an email type 3 Touch POP3 to configure the incoming server settings ...

Page 43: ...HUAWEI SCL Smartphone FAQs 41 82 4 Touch Next to configure the outgoing server settings ...

Page 44: ...HUAWEI SCL Smartphone FAQs 42 82 5 Touch Next to configure the email receiving settings such as the inbox checking frequency ...

Page 45: ...HUAWEI SCL Smartphone FAQs 43 82 6 Touch Next to name the account and enter your name Touch Done to log in to your email and then access the inbox of the email account ...

Page 46: ...d enter your name 4 Touch Done to log in to your email and then access the inbox of the email account For details about email account settings contact your email service provider Sending an email On the Inbox screen touch the write email icon in the lower left corner enter the recipient subject and email content and touch the icon in the upper right corner to send the email On the Inbox screen tou...

Page 47: ...east one Exchange account On the Account setup screen touch Exchange Get the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings and select the account that you want to synchronize Set the synchronization cycle to Automatic push If the contacts synchronization fails check that your phone has Inte...

Page 48: ...f Wi Fi is turned on your phone automatically searches for available Wi Fi networks Touch the desired network In the displayed dialog box enter the password for the Wi Fi network and touch Connect After the connection is set up you will be able to use the Wi Fi network to access the Internet ...

Page 49: ...le if you cannot open web pages but can access App Center the DNS is not working properly In this case on the screen where a static IP address can be set modify DNS settings The websites that the Wi Fi hotspot can access are restricted In this case your phone cannot be used to browse web pages at those websites 2 2 4 I have turned on Wi Fi on my phone but it cannot detect signals from Wi Fi hotspo...

Page 50: ... settings Keep Wi Fi on during sleep and select Always Note By default Always is selected for Keep Wi Fi on during sleep If the settings are modified your phone disconnects from the Wi Fi network when its screen turns off The following describes the three options of Keep Wi Fi on during sleep Always Never disconnect a Wi Fi connection Only when plugged in The Wi Fi connection never disconnects whe...

Page 51: ...ur phone over Wi Fi you can access the Internet from that device using your phone s mobile data connection To set the hotspot name and encryption mode choose Settings Wireless networks More Tethering portable hotspot Portable Wi Fi hotspot Configure Wi Fi hotspot ...

Page 52: ...ternet Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Modify network then Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 network prefix length 24 and domain name DNS address ...

Page 53: ...HUAWEI SCL Smartphone FAQs 51 82 ...

Page 54: ...FAQs 52 82 When your phone uses DHCP to access the Internet through Wi Fi it must wait for the router to assign it a dynamic IP address which takes time By specifying a static IP address for your phone this issue is resolved ...

Page 55: ... function is available to computers running Windows 2 6 Tone settings 2 6 1 How do I set the phone ringtone For single SIM card models Go to Settings Touch Sound Phone ringtone Select the desired ringtone and touch the check icon in the upper right corner For dual SIM card models Go to Settings Touch Sound Card 1 phone ringtone Card 2 phone ringtone Select the desired ringtone and touch the check ...

Page 56: ...ect the newly installed input method from the input methods list 2 7 3 How do I change the system font size Go to Settings touch Display Font size and then select a font size 2 7 4 Can I change the system font style Does WeChat support font style changing No 2 7 5 What text input methods does my phone come with Your phone supports Google keyboard Huawei Swype and Google Voice Typing 2 7 6 How do I...

Page 57: ...e When you flick down to the bottom of the web page the web page exits full screen mode To save a web page to bookmarks on the browser screen touch the menu icon Touch Save then 2 8 4 Can I log in to my email account using the browser on my phone Yes Open the browser and enter the email account website in the address box 2 8 5 Can I log in to my online bank account from my phone Yes It is recommen...

Page 58: ... the mobile network is turned on changes to To turn off the mobile network touch 2 8 11 How do I view my phone s data service status or disable the data service Flick down from the status bar to open the notification panel indicates that the mobile network is turned on To turn off the mobile network touch this icon to make it become indicates that the mobile network is turned off To turn on the mo...

Page 59: ... a lock screen PIN or password before you can use credential storage message is displayed set a lock screen pattern PIN or password before adding a VPN network Touch Add VPN network On the displayed Edit VPN network screen set the required parameters and touch Save On the displayed screen enter your user name and password and touch Connect ...

Page 60: ...unlock screen is displayed by default You can then draw the pattern to unlock the screen 2 9 3 How many times can I try the screen unlock pattern before my phone becomes permanently locked Can I unlock the phone by sending an email from my Gmail Your phone will not be locked even if you incorrectly draw the unlock pattern several consecutive times but you will have to wait for a while until you ca...

Page 61: ...e icon red to delete the alarm 2 10 2 Will the alarms go off when my phone is powered off Yes 2 11 Applications 2 11 1 What application formats does my phone support Is JAVA supported Your phone supports applications developed using JAVA To install jar or jad applications you must install a JAVA simulator such as Jbed apk or GZL signed Jbed apk 2 11 2 How do I download third party applications You...

Page 62: ...he application you want to install and follow the onscreen instructions to install it Method 2 Copy the apk file corresponding to the application you want to install to your phone s internal storage or the microSD card Go to Files find the apk file and touch it to install the application Managing applications On the home screen go to Settings Touch Manage apps All On the All tab where all applicat...

Page 63: ...ngs Touch Manage apps select the application you want to uninstall and touch Uninstall 2 11 5 What can I do if I can t install an application Cause 1 Your phone s storage space is insufficient If this happens uninstall some applications that you no longer use or delete some files from Files ...

Page 64: ...se third party applications take up my phone s storage Yes you can install third party applications to a microSD card Some temporary data will be saved to your phone s memory when these applications run which is normal 2 12 2 Does my phone support online banking transactions Yes but only if you have downloaded the client for your online bank 2 13 Backup and restoration 2 13 1 How do I back up and ...

Page 65: ...HUAWEI SCL Smartphone FAQs 63 82 Restoration Select a backup file enter the password and touch OK Then select Contacts and touch Restore ...

Page 66: ...n my phone You can restore your contacts messages calendar events and applications 2 13 5 Does my phone support cloud services No 2 13 6 Does my phone support cloud backup and restoration No 2 14 Manage apps 2 14 1 What can Manage apps do Manage apps enables you to view and manage downloaded running or all applications as well as clear cache 2 14 2 How do I access Manage apps On the home screen to...

Page 67: ...ing four tabs All Running On SD card and Downloaded In the middle part you can see a list of applications In the lower part you can see Default app settings and Menu 2 14 4 How do I manage a specific application using Manage apps In the upper part you can switch to the desired tab application list All Running On SD card and Downloaded ...

Page 68: ...HUAWEI SCL Smartphone FAQs 66 82 Touch an application on the displayed screen you can perform operations on the application including Force stop Disable Clear data and Clear cache ...

Page 69: ... displayed auto update and update interval To set the current location and resident city touch the home screen weather button at the bottom of the same screen 2 18 What are the developer options To view the developer options touch Settings About phone and touch the build number seven times in rapid succession 1 USB debugging Enable USB debug mode that allows the operator to use the adb command to ...

Page 70: ...that supports MTP USB flash drive mode If your phone has a microSD card installed you can use your phone as a USB flash drive to read data from its microSD card and transfer data between your phone and a computer Note When your phone is connected to a Mac in MTP mode you can manage files on your phone but the dial up connection function on the Mac is currently unavailable 2 21 How do I free up int...

Page 71: ... phone to its factory settings 1 On the home screen go to Settings Under Privacy security touch Backup reset On the displayed screen touch Factory data reset under Personal data 2 Touch Reset phone 2 26 How does my phone enter or exit safe mode Enabling safe mode After the startup animation starts press and hold the volume down button until the safe mode message is displayed in the lower left corn...

Page 72: ...that shortens your battery s life span or insufficient current that prolongs the charging time 2 33 What are the features of my phone LTE 4G high speed downloads up to 150 Mbit s For whether your phone supports LTE see the specifications Fashionable ID design Ultra thin body three segment design middle frame with metallic coating 3D fading texture on the rear cover and multiple color options for t...

Page 73: ...ream games Yes 3 5 How do I save battery power When you are not using the phone press the power button to turn off the screen Set the screen timeout period to a small value under Settings Display Sleep Lower the screen brightness under Settings Display Brightness Turn off Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi or Bluetooth Turn off data synchron...

Page 74: ... mobile network if you have a Wi Fi connection Access Wireless Access Protocol WAP sites instead of World Wide Web WWW websites Turn off the mobile network by disabling Mobile data always on under Settings More Mobile networks Drag the status bar down to display the notification panel Turn off data synchronization 3 9 What can I do if my phone runs slowly Close background applications you do not n...

Page 75: ...to select an option To restore your phone to its factory settings go to Settings and touch Backup reset Factory data reset Reset phone 3 12 Can I scan a QR code using my phone Yes but you need to download a QR code application first 3 13 Does my phone support 3D acceleration Yes 3 14 How do I know whether my phone has been rooted To check whether your phone has been rooted it is recommended that y...

Page 76: ...and if you have enabled the automatic time update function your phone synchronizes the date and time with the network which will generate minor data traffic 3 16 Can I use my phone for recording Yes 3 17 Does my phone come with a protective film Whether your phone comes with a protective film depends on the market where you purchase your phone 3 18 Does my phone support mobile TV No 3 19 Can I bro...

Page 77: ... has an 8 GB ROM and 1 GB RAM Except for the part that is occupied by the system it has an available RAM of at least 400 MB 8 GB ROM The ROM contains system applications files and databases which takes up about 4 2 GB and is hidden from users The ROM space available to users is 3 8 GB You can use this 3 8 GB space to store any types of files ROM partitions a phone ROM is similar to a hard disk on ...

Page 78: ...his partition also stores the files for applications you install Can be queried using a third party application Others About 850 MB This partition includes Space occupied by file partition tables Space occupied by log partition Space occupied by flag tables of flash material bad blocks Space occupied by firmware Space lost due to formatting Cannot be queried Total 8 GB These partitions are for you...

Page 79: ... partitions a phone ROM is similar to a hard disk on a computer 8 GB Partition Size Description Query method Boot and operating system data backup partition About 850 MB This partition stores the boot and operating system backup data The data in this partition is used when you restore your phone to its factory settings Cannot be queried Partition reserved for HOTA updates About 512 MB This partiti...

Page 80: ... a computer 2 GB Partition Size Description Query method Bottom partition About 700 MB This partition saves the display cache and bottom wireless protocol stacks Cannot be queried Operating system and user partition About 1 3 GB This partition is used by the Android operating system and applications Can be queried using a third party application but the value may differ by application Total 2 GB T...

Page 81: ...attery level icon If you press and hold the power button for more than 30s and your phone has no response connect your phone to a charger and try again 3 25 Why isn t the backlight on Your phone does not come with the backlight 3 26 Trial use is found on my phone s network access license Does this mean that my phone does not have the national network access This issue is not applicable to versions...

Page 82: ...FAQs 80 82 3 27 Why does my phone receive no signal after I activated the function of enabling only 4G data service This issue is not applicable to versions outside China This issue is found in the China Telecom version only ...

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